Change In The Organization Jared Stradtman Phase 5 IP CTU Online HRM445-1104B-02 Prof. Caroline S. Westerhof, Ph.D.

December 19, 2011

A Changed Organization
Out With the Old In With the New

The Change Model

The End Results

Types of Change
Incremental

Planned

Transformational

The Deming Cycle

Plan: study current situation Do: implement plan on trial basis Study: determine if trial is working correctly Act: standardize improvements

Kotters 8 Steps to Successful Change

Institutionalize the change

Consolidate & build on the gains

Create Short term wins Empower people to act on the vision

Communicate the vision

Develop a clear shared vision Create a guiding coalition Establish a sense of urgency

Kurt Lewin Change Model

Unfreeze

Change

Freeze

Time

Three Techniques for Collecting Data

1. 2. 3.

Interviews Observation Questionnaires

Goal Setting

Diagnostic Skills

Recommended Feedback Methods

360 Degree Feedback Constructive Criticism

Organization Resistance

& Addressing that Resistance

Conclusion

References
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Rinehart & Winston.

ZainBooks. (2011). Collecting and analyzing diagnostic information. Retrieved from http://www.zainbooks.com/books/management/organization-development_20_collecting-and-analyzingdiagnostic-information.html