Hameem Shakhawat

IT Professional

Experience
Senior Advisory IT Specialist at IBM December 2010 - Present (1 year 8 months) - Project Management, Vendor Management (RFC, SOW, AMC, Procurement, Deployment, Roadmap), Solution Designing, Consultation, Business Requirement Analysis, Business/function SPOC. - Leading a team for the end-to-end life cycle of support, operate, manage, modify, integrate, design and develop solutions for the entire Billing, Provisioning, Rating, Interconnection, Mediation and Roaming for Airtel Bangladesh Ltd. - Creation of Business Case, Projection Analysis and Feasibility study with Business (Marketing, Customer Service, Engineering/ Technical, Sales and Finance) for any upcoming initiatives/products/applications. - Hardware Dimensioning, Creation of Annual Maintenance Contract, Software Licensing and overall Solution Design for the Transition and Transformation Project (Telecom Business operation domain) for IBMs new solution and application deployment for Airtel Bangladesh Ltd. - Defining, Managing and meeting SLA and KPI with business functions and customers. - Managing different IBM processes like change management, problem management, risk management. 2 recommendations available upon request Asst. Manager, IT Operations at airtel bangladesh ild May 2010 - December 2010 (8 months) - Follow up process for Interconnection, Roaming, Provisioning, Mediation, rating and billing. - Defining, Managing and meeting SLA and KPI with business functions and assigned modules. - Organize required changes as per business requirements on overall billing operation domain. - Ensuring reconciliation and its output on assigned modules. Asst. Manager Interconnect at Warid Telecom June 2006 - May 2010 (4 years) - Identification of new business logic and implementation. - Interconnection reporting for Financial, Revenue Assurance and Marketing activity. - Integration with Interconnection Exchange (ICX), scope analysis, collection of business logic (rating/billing information, dispute resolution process) and implementation. - Rating, CDR and suspense call monitoring. - Reconciliation, Co-ordination and support for Revenue assurance department. - Provisioning module monitoring and error resolution. Systems Administrator at Onetel Communication Ltd. September 2005 - June 2006 (10 months) - Ratting process maintenance by interconnection module and generating bill invoice of operators by AvaBill system.
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- Monitoring and troubleshoot of unprocessed and error calls. - Subscription creation and status modification from HLR system. - Maintaining league with Marketing and Technical department for QC issues. - CDR status observation using Mediation system. NOC Engineer at DNS Group September 2003 - September 2005 (2 years 1 month) - Maintain different (windows & LINUX) Servers and minimum troubleshoot. - Maintain different high capacity network devices of CISCO & SUN. - Maintain different RF devices of MikroTik, P-com, and canopy (Motorola). - Client Support and troubleshooting. - Office network and PABX system maintenance, etc.

Skills & Expertise

Vendor Management Team Management Software Project Management Telecommunications Billing Telecommunications Software CRM Data Analysis Process Improvement Skills Infrastructure Capacity Planning

Projects
Full Telecom Billing Deployed from scratch. May 2006 to May 2007 Members:Hameem Shakhawat, Syed Sazzad Ali, Sheikh Shakil Ahmed, Kazi Iftekher Kashem, Razimun Hoque, Ikhtear Md. Sharif Bhuyan Solution Architect for Billing System deployments Telecom Billing system component CRM, Billing, Mediation, Rating System, Roaming, Interconnect, Provisioning, GL, Oracle ERP, Payroll, HR Module, Financial Modules and other different integrated small systems. Requirement Analysis, Capacity Management, Integration, dependency analysis, setting milestones, deployment and UAT. Full Telecom Billing Deployed from scratch. May 2006 to May 2007 Members:Hameem Shakhawat, Sheikh Shakil Ahmed, Kazi Iftekher Kashem, Razimun Hoque, Ikhtear Md. Sharif Bhuyan, Syed Sazzad Ali Solution Architect for Billing System deployments Telecom Billing system component CRM, Billing, Mediation, Rating System, Roaming, Interconnect, Provisioning, GL, Oracle ERP, Payroll, HR Module, Financial Modules and other different integrated small systems. Requirement Analysis, Capacity

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Management, Integration, dependency analysis, setting milestones, deployment and UAT.

Education
London Metropolitan University CIS, IT, 1999 - 2003

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Hameem Shakhawat
IT Professional

2 people have recommended Hameem

"He is an exemplary team player, a jovial cooperative colleague and an effective manager who is well experienced in all the components of any standard Telecom Billing operations. He was a key player during the TABS Billing system and Aricent Mediation System implementation/rollout and currently managing the operational support for the client. Besides his professional excellence, he is also a fantastic photographer." Ahsan Ul Hadi, Senior Advisory IT Specialist, IBM, worked with Hameem at IBM "Hameem is an excellent IT professional with great technical skills in wide range of solutions of IT and Telcom. He has proven expertise in Telco Billing, Rating, Mediation, provisioning, Interconnect, Roaming and all other area. A great deal of implementation and operational experience make him an unique IT explorer. He's a nice human being to work with. I wish him all the best in future." Mamun Shaheed, DGM - IT, airtel bangladesh ltd, managed Hameem indirectly at IBM

Contact Hameem on LinkedIn

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