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WORK SMARTER 21
PATRICK MACKAAIJ
is a consultant and team leader at TOPdesk. He specializes in technical issues and optimizing processes.
ou can already adjust the Self Service Desk via the default Self Service Desk menu settings feature. This enables you to adjust the horizontal menu bar and the underlying menus in TOPdesk.
all available languages) by clicking Use custom label and entering new text. You can also determine whether the buttons link opens in a new tab or window by (un)ticking Open in new tab.
However, this add-on also lets you set up these buttons to redirect to TOPdesk functionalities that are often used within your organization. For instance, you can set up buttons to: redirect to specific parts of the Knowledge Base open links to intranet pages or external websites use HTTP requests to create incidents with automatically completed fields redirect to bespoke work forms to get the information you really need from end users
Cosmetic adjustments
If you wish to adjust your SSD icons, open the add-ons System Settings. You can use the add-on to adjust button order and appearance. Upload the new icon (75x75 BMP, JPG, GIF or PNG) under Use custom icon and you can adjust the language on the button (in http://[TOPdesk server]/tas/public/incidentpublic?action=new&s tatus=1&replacefield0=majorincidentid&searchfield0=naam&se archvalue0=I0603 046
22 WORK SMARTER
menu option will no longer appear in the menu bar. The vertical menu of links on the left of the screen will also change, as will the default large buttons featuring icons.
Colophon
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The TOPdesk Magazine covers subjects
that are topical in the world of professional service desks in IT, facilities and other service providing organizations. TOPdesk Magazine is intended for managers, service desk employees, facilities organizations and electronic city councils anyone who is involved with supporting clients on a daily basis. This concerns both the processes and the technology behind these services. TOPdesk Magazine is a TOPdesk publication Tel: + +44 (0) 207 8034200 Email: editorial@topdesk.com Editor-in-Chief: Nienke Deuss Editors: Nienke Deuss, Timme Hos, Milou Snaterse, Niek Steenhuis, Nicola van de Velde Translators: Leah Clarke, Nicola van de Velde, Hazel Hollis Contributors: Harmen den Boer, Sietse Eling, Patrick Mackaaij, William Notenboom Layout: Elise Kerner Ontwerpbureau DDC Photography: Aad Hoogendoorn, Robin Kuijs, Jonas Mertens Copy editor: Nicola van de Velde A print run of 5,000 Quarterly magazine Languages: Dutch, English
You can adjust the image, link and text for each button.
You can determine which buttons are visible for each group.