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396
132
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59,08% 4-20 , 25,76% 21-40 , 4,55% 41-60


, 10,61% 61- .

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4
/418/ .

.-

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.
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MNS4588:2004

, , MNS(ISO)90042-97 -

. :
1.

2.
3.
4.
5.
6. //
7.
8.
9.
10.

11.

12.

13.

14.

SLk =

( i * S i ) + Sr
(1)

i =1

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1.1


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(MNS4588: 2004) ,
[3.1]
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Caravansary
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Grand Hotel .

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1914-1918
.
1829 - 73
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(hotels):
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. 20-200
.

(Motels):

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. 10-50 .
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.

(All suites):

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. 50-100 .

(Motor inns and motor ladges):


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(Corporate Education centers):


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100-500, .

Inns: , , ,
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.

(Ladges):

. , , , ,
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10-100 . ,
.

(Bed and Breakfasts):


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and B . .
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.

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(Hostels):
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(Resorts):
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:
Marriott Hotels and Resorts (
6- ) 27 186656 898

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Holiday Inn Wordwide Atlante
. 62 365,3
2031
, .

ITT Sheraton Corp., Boston


.

1965 100

One Number
1900
Sheraton Wakiki . 61
129937 417
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1. / Managing Director
2. -Hotel General Manager
3. Personnel and HumanResource Development
manager
4. Front ooffice manager
5. Front office cashier
6. - Receptionist
7. Housekeeping manager
8. - Floor Supervisor
9. - Room maid / Boy
10.

Food and Beverage Manager

11.

- Restaurant

supevior
12.

Waiter / Waiters and Bartender

13.

Chief Cook

14.

- Station Cook

15.

- Pastry Cook and Baker

11

.-

16.

Kitchen helper
17.

- Managing Director

18.

Tour manager

19.

- Tour organizer

20.

Tour operator

21.

National Tour Guide

22.

Special Tour Guide

6. / /:
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1.1

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. MNS 4588:2004

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1.
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. [3,4]

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2.1 ,




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25

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2003, 2004 .


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2003, 2004 .
2003 SARS
. 2004
49,9 % 300537
. 2003 204845 2004
305617 100772- 49,1%-
.
2002
02 25- 55 , ,
1998-2001 1998

, 20022003 -
2002
. /-2.12/
2.1
2

2005

26

.-

USD
%

199

199

199

199

200

42,5

49,2

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119,

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3,8

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200

200

200

102,9

138

111

181

10,1

10,2

10,0

2001

2.2
1998-2004 (
)
1998
197424
165092
57
4302
98624
62056
56
0

1999
158743
137961
89
4969
66980
65848
66
9

2000
158205
137374
154
5831
69669
61639
78
3

2001
192051
165899
180
6296
79954
79368
93
8

2002
235165
228719
143
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122761
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2003
204845
201153
207
6863
121494
72345
229
15

2004
305117
300537
263
12198
189224
98592
241
19


.
1998-2004

400000
300000
200000
100000
0

1998

1999 2000

2001

2002 2003

2004

2.1

.
.


.

27

.-


.
1990

10

10
60 , 132
.

2.3

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.


132
26
22
7
6
8
9
3
29
4
3
3
4
2
33
15
18
5
23
17
369


4-205
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2-45
2-18
5-8
1-16
4-35
4-18
6-20
5-47
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6-10
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132
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28

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4
12
17
27
72
132

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3,03%
9,09%
12,88%
21,21%
53,79%
100%

4
3
2
1


53.79% . 21.21% 1 , 12.88% 2 ,
9.09% 3 , 3.03% 4 .
,
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80
70
60

72

50
40
30
20
10
0

27
12

17

4
4

29

.-

2.2

/ 2.5/
2.5

//

//

34

25.76%

23

17.42%

6.06%

19

14.39%

38
2
8

28.79%
1.52%
6.06%

132

100%


. :
28.79%, 25.76%,
17.42%

. / 2.3/

40.00%
28.79%

25.76%

30.00%

17.42%

20.00%

14.39%
6.06%

10.00%

1.52%

6.06%

0.00%

2.3.

30

.-

2.6
/ /

//

//

4-20

78

59,08%

21-40
41-60
61-

34
6
14
132

25,76%
4,55%
10,61%
100%

59,08% 4-20 , 25,76% 21-40 ,


4,55% 41-60 , 10,61% 61- . , 4
/418/ .

(NS4588:2002)

. / 2.7/

2.7
/ /

**

***

****

- 1+

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31

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2
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400
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9.90%- .
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73.57%

2.4.

36

.-

/23.11/
2.1
1

1
2
3
4
5

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2003
2004
7562942,1
7547692,3
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2025142,0
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470774,9
683130,0
12456600,0 12901200,0

//
2003
2004
60,71%
58,5%
14,74%
15,7%
12,77%
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2
.

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37

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2003
2004
8121,0
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2003
0,71%
0,26%
0,42%
0,70%

2004
0,44%
0,34%
0,57%
0,67%

. /2.13/
2.13

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1
2
3
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2003
2004
2076,0
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2004
0,08%
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. ,

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.

38

.-


/ $/

2.14

/ $ /
1

/ $ /
1
2

/ $ /
1

/ $ /
1
2

70

90

80

120

130

160

15

89

69

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119

148

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15

60

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1635126.6 $

1010109.1 $

683130 $

1312617 $

1181284.2 $

1004573.6 $

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5535.5 $

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1961
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.

1995 . 10

.
2001
.
10-

,
.
1964
.

40

40

.-


1 346

199 ,
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119 ,
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4

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40
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75%

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70%

346

180

320

133

2000-2001

1957 45785.225-,
1976
.

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1996

2001


2.16- .
2.16

41

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i

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(1)

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SLk

, / 3.1/


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Si -

4 5


Sr - 3

Ss -

46

.-

3.1

1
2
3
4
5

[1 ; 5]
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3.2

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4.5
5
4
4.2

5
5
4.3
4.5
4

5
4.2
4.7
4.8
4.2

5
4.3
4.6
4
4

4.7
4.2
5
4.2
5

24.7
22.2
23.6
21.5
21.4

1
1
1
1
1

4
4

4
5

4.5
4.4

5
4.2

4
3.5

21.5
21.1

1
1

47

.-


//
,


4.5
4
3
4
4.2
4
4

4
3.5
3.6
4.3
3.6
4.5
3

3
3.6
4
3.5
4
5
4.4

4.5
4.5
4.2
3.2
3.5
5
4

3.1
5
4
5
4
5
5

19.1
20.6
18.8
20
19.3
23.5
20.4

0.8
1
0.8
0.8
0.8
1
1

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:
.

5
4
3
2
1

4
3
2
1
0

= (4*5+3*4+2*3+1*2+0*1)10

10*1 + 4* 0,8
SLk =

= 0.94
14

5
4.2
4.7
4.2
4.2

5
4.3
4.6
3.8
4

5
5
4.7
4
3

25
23
23.3
20
19.4

1
1
1
0.8
0.8

4
4
4.5
4
3
4
4.2
5
5

4.2
3.5
4.7
3.5
3.6
3
3.4
4.5
5

4.5
4.4
4.5
3.6
3
3.5
4
5
5

3
3.2
3.1
4.5
3
3.2
3.5
4
4.7

5
4
5
5
4.2
5
4
5
5

20.7
19.1
21.8
20.6
16.8
18.7
19.1
23.5
24.7

1
0.8
1
1
0.8
0.8
0.8
1
1

5
5
4.3
4
4

5
4.5
5
4
4.2


,
//
,


3.3

8*1 + 6* 0,8
SLk =

= 0.91

48

.-

14

5
4
4.7
4.2
4.2

4.9
4.3
4.6
4.2
4

5
5
4.7
4
3

24.9
22.8
23.3
20.6
19.4

1
1
1
1
0.8

4.9
4
4.5
4.7
4.6
4
4.2
5
5

4.2
3.5
4.7
3.5
3.6
3
3.4
4.5
5

4.5
4.4
4.5
3.6
3
3.5
4
5
5

4.7
3.6
5
4.5
4.7
4
4.7
4
4.7

5
3
4.7
4
4.2
4
4
3.8
4

23.3
18.5
23.4
20.3
20.1
18.5
20.3
22.3
23.7

1
0.8
1
1
1
0.8
1
1
1

5
5
4.3
4
4

5
4.5
5
4.2
4.2


,
//
,


3.4

11*1 + 3* 0,8
SLk =

= 0.96
14

49

4.9
4.3
4.6
4.2
4

5
5
4.7
4
3

24.9
22.8
23.3
20.6
19.4

5
4
4.7
4.2
4.2

5
5
4.3
4
4

5
4.5
5
4.2
4.2

3.5

1
1
1
1
0.8

.-


,
//
,


4
4
4
4
4.6
4
3.6
5
5

4.2
3.5
3.8
3.5
3.6
3
3.4
4.5
5

4.5
4.4
4.2
3.6
3
3.5
3
5
5

4.2
3.6
4
4.5
4.7
4
3.8
4
4.7

3
3
3.5
4
4
4
4
3.8
4

19.9
18.5
19.5
19.6
19.9
18.5
17.8
22.3
23.7

0.8
0.8
0.8
0.8
0.8
0.8
0.8
1
1

6*1 + 8* 0,8
SLk =

= 0.89
14

SLk = 0,94

SLk = 0.91

SLk = 0.96

SLk = 0.89

.
3.2


.
3.6

98.8
88.8
94.4
86
85.6

100
92
93.2
80
77.6

99.6
91.2
93.2
82.4
77.6

99.6
91.2
93.2
82.4
77.6

50

.-


,
//
,


86
84.4
76.4
82.4
75.2
80
77.2
94
81.6

82.8
76.4
87.2
82.4
67.2
74.8
76.4
94
98.8

93.2
74
93.6
81.2
80.4
74
81.2
89.2
94.8

79.6
74
78
78.4
79.6
74
71.2
89.2
94.8


, .


.
:

, .

.

.

, ,
.
.

51

.-

0,96
.
.

. :


.

, ,
, .

.
.

.

.

52

.-

:
18,5
.
:

3,5

3,6


,
,
.

,
,
.
,
.

53

.-

1990 2005

10 132
.
-


53,79% 21,21% 1 , 12,88% 2 ,
9,09% 3 , 3,03% 4 60
. :
4 4 /, , , /
3 12 /, , , ,
, , , , -, ,
, /
2 17
1 27
,


.
.
-

98,6

54

.-

99 , 98,1 ,
96,4 .
-

, , ,


SLk = 0,94

SLk = 0.91

SLk = 0.96

SLk = 0.89 .

55

.-

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