Maturity Benchmarks Evaluation Report School Pseudonym: ACME IT Services Your Name or Group Name: Kelly Pollard This

organization is made up of 40 industry certified personnel. Ages range from 20 to 65. All staff are US citizens and almost all of them have been expatriates for multiple years.

Racial breakdown of ACME IT services. The training program currently under development is designed to raise the overall competency of new staff and those who have been with the organization since the start of the contract (9 months). Administrative technology is intelligent. Policy Behaviorally, policy is Integrated while all activities are fully digital and Intelligent. Planning Behaviorally, planning is Integrated. Organization-wide comprehensive planning receives informal review, and is connected to other planning efforts. The infrastructure is Intelligent. We have the ability to fully integrate our planning efforts with the parent organization. Budget Behaviorally and infrastructurally our budgets are Intelligent. All projects are fully funded. There is a comprehensive system in place for all projects, both short term and long. Administrative Information Behaviorally and infrastructurally, administrative information is Intelligent. this is a paperless office and cross-training is expected of all staff. Curricular technology is in islands. Electronic Information

Behaviorally, electronic information is intelligent. Current staff exclusively use a computer to complete work tasks. Infrastructurally, electronic information is islands. Very little publicly available documentation currently exists in this environment. Assessment Behaviorally, assessments are islands. Evaluations are manual with some use of charting data and reports from automated systems. Infrastructurally, assessments are integrated. We are under-utilizing the tools we have available. Curricular technology integration is in islands. Behaviorally, curricular integration is emergent. Little to no standardized training is currently in use. Primarily training is over the shoulder. Infrastructurally, curricular integration is integrated. Environment specific curriculum does not exist. Training on general and specific topics does exist and is available. Teacher Use Behaviorally, teacher use of technology is integrated. There is daily use by teachers for administration and curriculum. Infrastructurally, teacher use of technology is intelligent. All teachers have access to appropriate technology in their work area. Trainee Use Behaviorally and Infrastructurally, trainee use of technology is in islands. Students use technology often, but in limited ways.Word of mouth is the common method of passing instructions or email. Some trainees have consistent and regular access to appropriate technologies. Support is intelligent. Stakeholder Involvement Behaviorally and infrastructurally, stakeholder involvement is intelligent. All department heads know there is a plan under development. There is a training plan for every group and each department contributed to the training plan for their department. Administrative Support Behaviorally and infrastructurally, administrative support is intelligent. There are regular meetings to discuss ways to improve the plans. I am now a dedicated training plan coordinator. Training Behaviorally and infrastructurally, training is intelligent. Training largely only is completed when a new requirement is pushed by department heads. some seek out training on their

own. We have the knowledge within the organization. Technical/Infrastructure Support Behaviorally and infrastructurally, our IT support is intelligent. We are in the business of helping others with IT issues. This is an integral part of our organization. Full-time personnel address all technical support needs. Connectivity is intelligent. Local Area Networking (LAN) Behaviorally and infrastructurally, the LAN is intelligent. Staff use available WAN services for video, voice, and sophisticated data needs. Networking is comprehensive and expandable for data, voice, and video. District Area Networking (WAN) Behaviorally and infrastructurally, the WAN is intelligent. Staff use available WAN services for video, voice, and sophisticated data needs. Comprehensive network services with highspeed lines, voice, video, and data capacity; data services are available. Internet Access Behaviorally and infrastructurally, Internet Access is intelligent. All staff and trainees use the Internet extensively for video, voice, and sophisticated data Internet needs. Direct Internet access is available to all locations. Communication Systems Behaviorally and infrastructurally, communication systems are intelligent. E-mail is an integral part of training and support communications. E-mail is available to all staff and trainees. Innovation is integrated and due to security issues is not subject to a change in status. New Technologies Behaviorally, new technologies are intelligent. Staff are willing to adopt technology but, external forces dictate what and when a new technology may be used in the environment. Infrastructurally, new technologies are in an emergent state. For security reasons, there are exceedingly strict regulations on the use of new technologies. Comprehensive Technologies Behaviorally, comprehensive technology use is intelligent. Once a technology has been vetted, its availability becomes widespread very quickly. Infrastructurally, comprehensive technologies are integrated. Many times the technology is approved and available but, doing the paperwork inhibits widespread use. To conclude, our organization is largely intelligent but, due to the very weak curricular area,

my final placement is in the integrated category. The areas that we are failing in, we are failing badly. Six of the areas needing improvement are behavioral and five are infrastructural. Two of the infrastructural issues will not be addressed due to security concerns and the nature of the work environment. The plans under development already address the structural issues of within the curricular integration areas. A repository of organization-wide visibility is in progress. A survey system is being developed and we are reaching out to other sister organizations to pair our training programs with theirs. Trainees will be trained on the use of the repository which will rapidly move us to an intelligent rating for trainee use of technology resources for training needs. The behavioral issues are the technology use policy, technology use planning, using technology for assessments, teachers using technology in their daily tasks and using technology to teach, trainees using technology as a resource for training and trainees having access to appropriate training and tools in an electronic format. To address these issues, we are retraining in the use of our primary tools to emphasize the importance of the use of these tools rather than pen and paper. We are developing a comprehensive training plan that will result in many certifications for each trainee, thus increasing their value to the parent company and the contract as a whole. Some management prefers a pen and paper approach to assessments and disseminating training materials. There is no plan to address these issues although, developing a repository of information available to all will reduce the paper based system. The new training plans will provide multiple opportunities for fully computerized training to occur. The results of the training are recorded at the department, organization and parent company levels as well as with our partners. Lastly, trainees will be provided with an knowledgebase and tools in digital form.