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Institute of Business Management

PRODUCTION & OPERATION MANAGEMENT

To: Dr. Irshad Khan By: Muhammad Misbah-ul-Haq Siddiqui 2010-3-11-10979 Fall 2010 MBA (IM)

TABLE OF CONTENTS
Description 1. Introduction / History / Background 2. Corporate Structure 3. Operations a. Services i. Engineering ii. Procurement iii. Construction iv. Plant Maintenance v. EPC b. QHSE c. Project Management System 4. Analysis and Recommendations 5. References 29 6 10 11 15 21 22 25 28 Page No. 3 5

Institute of Business Management

INTRODUCTION / BACKGROUND / HISTORY

Descon Integrated Projects (Pvt.) Ltd established in the year 2000 in Lahore, it derives strength from its parent companies to perform design engineering services for projects in the Middle East, Central Asia and Pakistan. Equipped with the latest software and PDS with a capacity of 600,000 man-hours annually, Descon Integrated Projects (Pvt.) Ltd has its own dedicated communication infrastructure for data exchange. The scope of engineering work includes process design, basic engineering, detailed engineering, piping design, civil / structural design, mechanical design and electrical & instrumentation design. All work is done in adherence to an established quality system inclusive of interdisciplinary checks and document control. Descon Integrated Projects (Pvt.) Ltd plays a critical role at the front-end of a project for smooth downstream activities in implementation. Over the last three decades Descon has evolved into a multi-faceted Engineering and Manufacturing concern and has further spawned a group of ventures with a diverse activities portfolio: Project Management, EPC, Engineering, Manufacturing, Construction, Maintenance, Software Development, Mining, Chemicals and Trading. While the group companies operate independently under a corporate structure, Descon Engineering remains the flagship company and provides the associated identity to its affiliates. The company is unique in its resource base with in-house capabilities for Design Engineering, Manufacturing, Construction and Maintenance Services. These are applicable to a wide variety of projects related to Industrial plants, Energy and Infrastructure development for which services are provided selectively or on turnkey / EPC basis. Project management expertise vested through sophisticated IT based systems is one of the key elements in achieving successful culmination of projects. The companys operations span Pakistan, The UAE, Saudi Arabia, Qatar, Oman, Egypt and Afghanistan. Joint venture partners and technology alliances include JGC

Institute of Business Management

Corporation - Japan, Enerflex Presson Canada, and Eckrohr Kessel Germany. The roster of clients and end-users is replete with auspicious names such as Sabic, Aramco, Adnoc, Borouge, Gasco, Qatar Petroleum and WAPDA, NHA,OGDCL at home. All establishments are system oriented with ISO and OHSAS certifications and ASME stamps. HSE achievements are reflected in the statistics with over 350 million man-hours of work executed. Considerable investment is made in human resources focusing on development of this vital asset. Descon is project-oriented and client-driven. Quality and HSE are taken as "value-adders" and the company culture encourages teamwork and innovation. With all these attributes and resources, the company is well placed to compete and succeed in the local as well as international contracting arena while being recognized as a quality service provider and manufacturer of capital equipment. The synergy between various business areas fuels strategic growth by providing cost effective solutions.

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CORPORATE STRUCTURE
(Key Personnel and Functions) Preside Kenji nt Kano Exec. Vice Hassan Nazir Uddin President Ansari

Coordinato r Kh. Junaid QA / QC Nasir Head Services Mian Asim Division Aziz Head Admin/Pr Syed Tahir oc. Jan Head HRD Fareha Javed Coordinat or Jawwad ITS Zuberi

Head Project Irfan Abid Division

Head Engg.Divi Imran sion Ashraf

Head Finance Faisal N. Khan

Head Project Mehmood A Mgmt Khan Head Engg. Ahsan Mgmt Qayoom

Head Civil/Struc Khalid J ture Iqbal Head Piping S.M. Wasim Head Process Samina Wasim Head Mechani Sohail cal Afzal Head I&C Faisal Zaheer Head Electrica Zafar A l Zaidi

Institute of Business Management

OPERATIONS
SERVICES
Engineering Procurement Construction Plant Maintenance EPC

Engineering:
Descons engineering know-how is vested in various business areas across the company. All engineering facilities are equipped with the current software packages in IT-based environments and specialize in niches relevant to the core activity of a Business Area.

To

enable

value-addition process plant

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field

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equipment coded items

supply, mainly

the in

Manufacturing Business Area in Pakistan has its own design group for engineering equipment and accordance with ASME codes.

The EPC Business Area is also evolving into an autonomous entity which has its own engineering expertise for undertaking projects on a turnkey basis. These range from Brownfield solutions for existing plants to Greenfield facilities pertaining to process, utilities and offsite areas.

The Infrastructure projects Business Area has developed its own in-house design group for projects related to water reservoirs and irrigation channels. Process Design

Institute of Business Management

The process design group can execute a wide range of basic and detailed engineering activities.

Basic Engineering:

Process Simulation Heat and Material Balances Process Flow Diagrams (PFDs) Piping and instrumentation Diagrams (P&lDs) Utility and Effluent Summary Hydraulic Calculations Heat Exchangers Thermal Design and Rating Equipment Sizing Process Data Sheets Cause and Effect Diagrams

Detailed Engineering:

P&lDs (AFD to AFC) Utility Distribution Diagrams Fire Protection Systems Pressure Relieving. Flaring, and Depressurizing Calculations Operations Manuals (compilation) As-Built P&IDs

Piping Design The piping design group specializes in the following:


Plot Plans Conceptual Piping Studies and Layouts Piping Plans Isometrics Project Specifications / Procedures Bill of Materials / Bill of Quantities 3D Modeling with PDS Pipeline Design

Institute of Business Management

Mechanical Design The mechanical design group provides specifications, material selection, mechanical design, detailed engineering, and shop fabrication drawings for:

Pressure Vessels Heat Exchangers Process Related Mechanical Equipment Storage Tanks and Silos LPG Road Tankers

Electrical and Instrumentation Design Wide range of electrical and instrumentation (E&I) design services are provided. Electrical Design

Area Classification Drawings Single Line Drawings Schematic and Wiring Diagrams Specifications and Data Sheets Cable Layouts and Routing Diagrams Communications Systems Fire Alarm Systems Heat Tracing Systems

Instrumentation Design

Instrumentation Specifications and Data Sheets Logic / Loop Diagrams and Termination Drawings Hook-up and Installation Drawings Control Room layout and Arrangement Drawings Panel Specifications and Arrangement Drawings DCS and ESD Specifications Control Valve and Orifice Plate Sizing

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Civil Design The civil design group specializes in the following:


Modeling using PDS Steel and Concrete Structures


o o o o o

Highways Industrial Facilities and Process Buildings Pipe Racks, Table Top Structures, and Elevated Structures Warehouses Bridges and Culverts Pile Foundations Tank Foundations Compressor and Turbines (including dynamic analysis)

Equipment Foundations
o o o

High Rise Buildings Elevated and Underground Tanks Underground Services for Plants

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Procurement:
The Procurement function is driven by the objective of procuring materials and equipment in time from the best possible sources according to the specifications and requirements. We strive to buy cost-effectively and ensure deliveries to meet project schedules without compromising on quality. The basic elements include:

A team of trained procurement experts who are constantly seeking best sources. A comprehensive data bank of suppliers and vendors available online for internal users. A central IT based expert system which integrates various stores, procurement and finance. Pre-qualification of vendors and review evaluations on regular basis. All import/export and customs clearance activities and guidance to customers for specific shipments. Documentation for opening LCs and remittances.

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Construction:
Descon can undertake the entire construction scope of a project; civil/structural, mechanical, electrical & instrumentation and control and pre-commissioning. Descon has effective IT based project management systems wrapped around requisite human and equipment capital to deliver projects as per contract requirements.

Civil Construction Mechanical Erection Electrical, Instrumentation and Automation

Civil Construction We are adept at handling heavy civil works for industrial and infrastructure projects. This expertise extends from earthworks to high-quality finishes. The civil team has a proven track record in completing fast track projects consisting of industrial plants and infrastructure development. A complete range of expertise covers the following areas: Earthworks

Site Preparation Soil Improvement Embankments & Bunds Water Reservoir & Channels

Foundations

For Static Equipment For Rotary Equipment Rafts / Independent Foundations Piling

Structures / Buildings

Steel Frame Structures R.C.C Frame Structure

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R.C.C Shell Roofs Masonry Structures

Services

Underground Network for Utilities Drains / Channels Culverts / Bridges Reservoirs

Warehouses & Workshops


Steel Structures Steel Roofing and Side Cladding Large Span Sheds

Infrastructure

Dams Motorways Runways Bridges Water Supply Channel

Descon is equipped with heavy-duty civil construction equipment like graders, excavators, road rollers, batch plants, concrete pumps, mixers etc. We are adept at mobilizing resources quickly, in order to meet tight schedules and have earned a reputation of producing quality works well within stringent time and budget constraints. Mechanical Erection Descon provides mechanical erection services for grass-root projects as well as for expansion / revamping of existing facilities comprising of erection of equipment (including heavy lifts), piping / pipe racks, steel structures, tanks, painting , insulation, NDT and pre commissioning/commissioning. Applicable to the plant areas of process, utilities and offsite are:

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Equipment Assembly and Creation Piping Fabrication and Erection Steel Structures and Fabrication Execution Rigging / Heavy Lifting Painting, Insulation and Refractory Works Non-Destruction Testing

We continuously invest in upgrading and expanding our existing equipment resources to enhance our control and productivity. Electrical, Instrumentation and Automation Services We provide services for erection, testing and commissioning of power, electrical & instrumentation & control systems. Electrical These services include testing and commissioning of:

HV Power Transformers HV Switchgear and Switchyard Equipment HV Power and Transmission Turbo Generators and Diesel Generating Sets Power and Emergency Power Generators Telecommunication Systems Fire Alarm and Sprinkler Systems Power Distribution Boards and Panels Motor Control Centers Grounding and Lightning Systems External and Internal Lighting System Transmission Towers and Systems Package Units (Refrigeration, Gas Generation, Water Demineralization etc.) Motors of all kinds Cables and Support Systems

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Instrumentation and Automation This area includes erection, testing and commissioning of control systems and field mounted pneumatic systems for: Electronic Instruments

Cathodic Protection Systems Distributed modules. Control Systems (DCS) including operator interface engineering work stations, process control cabinets and input/output Dedicated front panel instruments such as indicators, recorders and controllers of pneumatic, electronic and microprocessor type. Programmable Logic Controllers (PLCs) Auxiliary panel instruments including computing relays, trip amplifiers, pneumatic switches, hi-low selectors, transducers, solenoid valves etc. Field instruments, e.g. primary sensors, local indicators and controllers, transmitters and control valves for measurement and control of process parameter. Process analyzers for gases and liquids. Design, configuration and supply of SCADA systems. Instrument air supply network, process and pneumatic signals tubing and connections. Interconnection wiring and cabling as well as supporting cable trays and conduits etc. Special systems such as for boiler and demineralized water plant automation.

Descon has a group of highly trained and experienced engineers, especially for DCS, SCADA systems and PLC installation. Over the years, it has built up excellent references in the power, oil & gas, chemical/petrochemical, fertilizer, cement and food industries.

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Plant Maintenance:
Descon provides plant operation and maintenance services to operating plants. We have established a professional competence in maintenance of process, power and other industrial plants. The following services are available.

Complete Maintenance Specific Maintenance Maintenance Management System Turnarounds Warehouse Management Commissioning and Startup Debottlenecking

Complete Maintenance Services Plant maintenance covers the following areas of activities: Site Management

Coordination and Reporting Accounting / Material Control Organization Structure and Roles Staff Administration Job Evaluation and Resource Allocation Work Schedules Quality Control Dossiers HSE Plan Cost Control Procedures / Checks

Field Execution Field activities are directly supervised by the project managers. They provide all the necessary directions to their respective area engineers and supervisors. Routine as well as periodic inspection, preventive maintenance and checks are executed by skilled technicians.

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Planning and Scheduling The following preparations are made for routine maintenance:

Equipment Documentation Lubrication Schedules Routine Maintenance Schedules Safety Procedures Coordination Procedures

The following procedures are specified for preventive / predictive maintenance


Equipment Maintenance / History Cards Inspection Schedules Preventive Maintenance Schedules Predictive Maintenance Schedules

Specific Maintenance Services For specific maintenance requirements of clients we provide specialized services such as, overhauling of rotating equipment, refurbishing of static equipment and piping system, insulation, painting, maintenance of furnaces, catalyst replacement, electrical equipment overhauling, instruments overhauling etc. Plant Operations Descon provides hands-on expertise for operating sophisticated process plants like fertilizer complexes, refineries and petrochemical, petrochemicals, water treatment and power plants. This covers

Preparation objectives.

of operating budgets, production forecasts,

goals and

Developing operating aids such as manuals, log sheets, check lists etc., to assist operation personnel. Developing plans for fire fighting and maintenance of fire fighting equipment.

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Implementing production control methods such as record keeping of production, raw material consumption and utility usage. Monitoring equipment performance. Carrying out energy / material balance studies to improve utilities consumption and energy usage. Carrying out revamping and debottlenecking studies. Quality control by implementing specific procedures. Incorporating HSE in all activities. Maintenance Management System.

Maintenance Management System An effective maintenance management system is essential to achieve quality in maintenance and eliminate inefficiencies. Descon can develop a customized system for its clients. Depending upon client's requirements the system can vary from an elaborate maintenance manual to a computerized maintenance management system. Regardless of level of complexity chosen, essential elements pertaining to the following maintenance aspects are covered in:

Maintenance Work Request Procedures Manpower Scheduling Procedures Procedures for control of tools and maintenance equipment Procedures for inventory control of spare parts Inspection Procedures Quality Control Procedures Work Status Reporting System Cost Control and Reporting Procedures Procedures for Recording Equipment History Planning, Scheduling and Tracking Procedures Loss Prevention Procedures Training Procedures

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Turnarounds Descon has competent and experienced personnel staff for turnaround maintenance services related to:

Steam / Gas Turbines Centrifugal / Reciprocating Compressors Diesel Engines Heat Exchangers Pressure Vessels Piping Systems Furnaces including Refractory and Insulation Repair Columns and Towers Pre-fabrication of Piping Spools & Tie-ins Electrical and Instrumentation Catalyst Dumping, Sieving and Loading

Total Turnaround Responsibility Such an arrangement requires the company personnel to be involved right at the planning stage and the involvement continues throughout the various phases of preparatory activities. These activities include listing of complete job scope, breakdown into steps and estimation of all requirements of manpower, tools, equipment, spares etc to execute the job directly. Turnaround Execution Under this arrangement Descon only estimates manpower requirement on the basis of the scope of work developed by the client and subsequently ensures execution by providing appropriate maintenance team and other support facilities. Responsibility of complete turnaround planning, procurement of spares, tools and equipment, rests on the client. Warehouse Management

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Descon provides services for effective warehouse operations and inventory control so that: Inventory is maintained at an optimum level consistent with operating needs. Materials received are of correct quality, quantity and specifications. Scrap and surplus stocks are properly identified and disposed. Existing stock is physically checked against Kardex quantities on a regular basis The computerized systems generally follow considerations, such as: Analysis of operating / maintenance system to determine the overall requirements of materials, spares, tools etc. Establishment of stock levels and economic order quantities (EOQ) keeping in view the lead time based on geographic locations of the source of supply and plant consumption pattern. Preparation of standard codes (numeric / alpha numeric) for the items being stocked. Preparation of documents/formats to be used in the system. Establishment of document flow procedures. Preparation of spare parts interchangeability report.

Commissioning and Startup Successful commissioning and start-up leads to a stable plant operation. We can provide qualified personnel capable of meeting the critical requirement of plant commissioning and start-up. Some are listed below are some of the areas where services are:

Preparation of testing and commissioning procedures in consultation with the client/vendor. Preparation of punch lists of exceptions, errors etc., for corrective action by construction team. Follow-up on punch-list items to ensure completion. Mechanical testing and inspection of piping and equipment in accordance with the drawings and specifications.

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Loop checks for process instrumentation and controls. Carrying out supervisory and inspection responsibilities during precommissioning, start-up and performance tests. Checking initial interlocks for proper alarms response and set at their correct trip points. Conducting plant test runs to demonstrate the ability of plant to meet guarantee parameters. Reviewing plant manuals, supplied by vendors and incorporation of important points into Standard Operating Procedures (SOP). Review of vendor recommended spares and development of inventory levels to suit local conditions and government regulations. Implementing safety and loss prevention program for which the line organization has full accountability.

Debottlenecking Services With vast experience in construction and maintenance, we can also render services for debottlenecking of process plants. These services include locating problem areas, suggesting process and other improvements, designing and implementing the measures suggested. Refurbishment of complete plant can also be carried out to meet the client's requirements and objectives. To enable the client to estimate the amount of work required and its cost, a Front End Design Manual" (FEDM) is prepared to precisely define the activities required and their schedules.

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EPC:
Descons capability to provide turnkey/ EPC services has evolved over the years by combining our knowledge and experience in specialized fields. Our organization structure especially lends itself to offering highly competitive EPC solutions for medium sized projects in the energy and infrastructure sectors. Engineering Basic and detailed engineering is performed by JGC-Descon Engineering Limited, a state-of- art design facility equipped with world-class engineering applications, including PDS. An extensive communication network is in place for data transmittal, document control, and project management to ensure smooth interaction between all stakeholders. Procurement An experienced group of specialists provides procurement and expediting services for plant equipment and bulk materials. Our multiple operating bases in the Gulf region allow us to facilitate fast-track procurement through an established network of suppliers. Construction Complete general contracting services integrating civil, mechanical, electrical and instrumentation disciplines, are core strength. Over the years, we have invested in acquiring a large asset base of construction equipment. Manufacturing A wide range of process equipment is manufactured at ISO and ASME certified facilities in Pakistan, Saudi Arabia and the UAE. These facilities offer inherent strategic value due to their cost effective production and proximity to projects in the Middle East.

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Commissioning Expertise in developing procedures and systems for providing plant

commissioning services and operator training is available for this critical phase of an EPC project.

QHSE
QHSE at Descon:
Quality, Health, Safety and Environment (QHSE) at DESCON We understand the value of human life and sustainable development for healthy growth of a community. Descons QHSE program ensures these goals by exercising zero tolerance for errors in the implementation of best Industrial QHSE practices. These are supplemented with incentives, training, process control, and deployment of most effective time tested quality Improvement tools. Our strategy is built around plan, do, check and act (PDCA) and is reflected in our systems appreciating following key elements:

Provision of a framework for the setting of QHSE Goals and performance objectives. Monitoring, audits. evaluating and continually improving upon our QHSE

performance through operational standards, training, assessments and Making customers, contractors, and business partners familiar with our QHSE system and creating awareness on how their actions can influence QHSE performance.

Making QHSE a part of all product development projects. Making ourselves, aware of the global industrial initiatives and collecting feedback from our stakeholders for taking improvement initiatives. All of our operations submit to certified integrated management systems, which include ISO 9001, EN ISO 14001, and OHSAS 18001 and are run in accordance with national safety Council guidelines.

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Corporate Social Responsibility Vision Descon is committed to realization of its corporate social responsibility, through social investment and to play a leading role within our spheres of influence. We will work inexorably in achieving world-class standards of openness, transparency towards all our stakeholders and serve the communities we operate in. Our vision is to become the most competitive and dynamic knowledge-based corporation in the world, capable of sustainable economic growth and greater social cohesion. CSR Strategy We shall be an innovative, entrepreneurial and empowered team constantly creating value and attaining global benchmarks. We shall foster a culture of caring, trust and continuous learning while meeting expectations of employees, stakeholders and society. We are committed to work with all our stakeholders, building and maintaining relationships of mutual respect and trust. We aim to contribute to improving the quality of life of our workforce, their families and the communities around our operations. Descon Groups business activities are based on relationships with many stakeholders, including customers, shareholders and other investors, business partners, the community at large and employees. Descon believes that earning the trust of these stakeholders through fulfillment of its responsibilities as a good corporate citizen is a key element in enhancing management quality and corporate value. Operating globally, we touch upon many people. We would set CSR Objectives in the annual plans to take a leadership position in this regard. We believe in transparency and giving access to the information to people about the life cycle of our products and services. The core issues in our CSR strategy are:

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Compliance to our core and operating value Sustainable Business Environment Corporate Governance Community philanthropy Contribution to educational programs Promoting multicultural workforce Gender Empowerment Protecting Human Rights Honesty and integrity in our policies.

CSR Framework Corporate strategies require commitment from the top and investment in the necessary processes. We want to see a healthy world and safe world and we are trying to achieve this goal by using HSE best practices at our premises, and thus place a paramount importance to the safety of our employees. The annual objectives for CSR focus on six key areas business integrity, environment, people, community, human rights and suppliers which are integrated into Descons core values and are fundamental to the way we do business. To promote globalization and maintain a high standard of work, at present people from 20 countries are strengthening the business of Descon. We have a commitment to contribute to the economic, environmental and social sustainability of communities through the on-going engagement of stakeholders, the active participation of communities impacted by company activities and the public reporting of company policies and performance in the economic, environmental and social arenas. We would encourage the development of stakeholders dialogue, by convening a shared broad- based stakeholder platform to shape the development of a flexible CSR framework addressing, employment and social affairs, enterprise, environment, trade and education. These steps would add value and build on the impetus of existing efforts, including some already being pursued.

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PROJECT MANAGEMENT SYSTEM


The complex nature of projects today needs effective management systems to ensure completion of projects safely on time and within the budget. A professional approach relying on IT based systems in which the companys cumulative knowledge-base is vested, ensures the well-being of the project from estimation stage up to completion on ground. Descon has invested significantly in developing a system in the form of software modules which are able to talk to each other and together form an integrated project management system. Our project managers are seasoned professionals who recognize the challenges and dynamics associated with complex projects and have proven capabilities in executing fast-track projects. Concept of Project Management System

Transformation of management processes to achieve flexibility and responsiveness by effective deployment of IT solutions To have a conducive environment to fully utilize IT power To develop ability to anticipate and react to the changing business needs, to remain on schedule and within the budgeted costs To facilitate end-point decision-making as well as effective monitoring at required levels To ensure that plans are revised instantaneously and actions are taken on time. To assimilate the companys business knowledge so that a generalist should be able to perform as an expert. Data validation and control functions are performed within the System while information is processed. Decision-making process of a human expert is emulated.

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HUMAN RESOURCE
Descon is renowned for a diverse offer of trainings and development measures. We provide state of the art facilities to conduct internal & external trainings. These trainings cover development of fresh graduates, project managers, department heads, technical staff and potential leaders. Some of the offered trainings are: 1. Graduate Engineer Training Program (GETP) 2. Project Engineer Leadership Program (PELP) 3. Project Management Training 4. Supply Chain Management for Commercial Managers 5. Proposal & Estimation 6. Contracts Management 7. HSE for Line Managers 8. Finance for Non-finance Managers 9. HR for Line Managers 10. Project Planning & Scheduling Our Culture & Environment Our human resource has a diversity of skills, background, viewpoints and experiences from around the world. We have over thirty five different nationalities working in our bench strength. We hire only the best, based on merit, skills, abilities and desire to excel regardless of race, color, religion, gender, national origin and any ethnic background. We encourage our employees to maintain their work life balance. We give them the opportunities to spend quality time with their families by maintaining a stress free working schedule. We strongly believe that giving maximum ease to our employees shapes up our corporate culture.

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Compensation Descon makes comprehensive and competitive remuneration plans. The pay package is reviewed annually by the management to ensure it is aligned with market standards and escalating economic factors across the globe. Descon fosters a performance oriented appraisal system that allows employees to earn higher levels of compensation and rewards to value employee contributions. Career Advancement Descon values its high potential employees through Management Evaluation Scheme (MES) that is executed on regular basis. With the help of this comprehensive process, career ladders of employees are developed and succession planning is done to identify future leaders. In addition to this, fresh graduates are developed as a potential resource by planned rotations and mentorship. This includes exposure to project sites based upon guidance from project gurus and working on integrated systems and procedures.

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ANALYSIS AND RECOMMENDATIONS


Human Resource department is not managing the human resources as per requirement. Trainings are not planning well means some trainings which is of no use are being held. Rather trainings must be the part of succession planning which will be useful in future projects. During the operation of EPC projects there is a communication gap experienced most of the time. Engineering, Procurement and Construction are very close link operation in any project and communication is critical in such type of projects thats why it needs to be improved by upgrading technology or by any other means. Performance appraisal system is quite disputed and developing de-motivation elements among employees. Performance appraisal system should be clear and fair. There is always a dispute between engineering and construction department on technical matters. Management should make an environment to synchronize these two departments. In any EPC project in which multi disciplines are involved, problems are occurred in understanding between civil and project department. All of the members of project department are other than civil engineers and dont know the problems of civil like Civil Structure drawings always develop after Architecture drawings but Project Management Team insist to develop Structure drawing first to show progress and quality suffers. So Project Management Team should comprise of all discipline engineers. Procurement department is not functioning accurately as per engineering department. Experience people should be hire to fill the gap. Many license of software have been expired or having license of old software. MIS department cant take decision to buy license with consent of management. Management should take decision to buy license of new software and renew license of existing software. Other operations are seems to be fine. Decision should be divided to department level. Empowerment of employees is required in this company.

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REFERENCES
Miss Tabina Siddiqui (HR Department) Mr. Farjad Arshad (MIS Department) http://www.descon.com.pk

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