D-com 3G Help

Contents

1 - Introduction ................................................................................................................................. 3 1.1 Introduction......................................................................................................................... 3 1.2 Warning and Notice............................................................................................................. 3 1.2.1 To the owner............................................................................................................. 3 1.2.2 Device ...................................................................................................................... 3 1.2.3 In Aircraft................................................................................................................. 4 1.3 Applicability Scope ............................................................................................................. 4 1.4 System requirements ........................................................................................................... 4 1.5 Functions............................................................................................................................. 4 2 Installation ..................................................................................................................................... 4 2.1 Installing Software .............................................................................................................. 4 2.2 Running Application Software............................................................................................ 5 2.3 Uninstalling Software ......................................................................................................... 5 3 Functions & Operation................................................................................................................... 5 3.1 Interface Introduction.......................................................................................................... 5 3.1.1 Functional Button..................................................................................................... 5 3.1.2 The uses of Tray Icons ............................................................................................. 5 3.2 Voice Call............................................................................................................................ 6 3.2.1 Make a voice call ..................................................................................................... 6 3.3 Internet ................................................................................................................................ 6 3.3.1 Connect to Internet................................................................................................... 6 3.3.2 Disconnect to Internet .............................................................................................. 6 3.3.3 Statistics ................................................................................................................... 7 3.4 SMS .................................................................................................................................... 7 3.4.1 Reading SMS ........................................................................................................... 7 3.4.2 Creating a new SMS ................................................................................................ 7 3.4.3 SMS Interface Operating Guide............................................................................... 7 3.5 PhoneBook.......................................................................................................................... 8 3.5.1 Creating a new record .............................................................................................. 8 3.5.2 Searching Records.................................................................................................... 8 3.5.3 PhoneBook Interface Operating Guide .................................................................... 8 3.6 Options................................................................................................................................ 9 3.6.1 Connection ............................................................................................................... 9 3.6.2 Selection................................................................................................................... 9 3.6.3 Preference................................................................................................................. 9 3.6.4 SMS.......................................................................................................................... 9 3.6.5 Sound ..................................................................................................................... 10 3.6.6 Security .................................................................................................................. 10 3.6.7 System.................................................................................................................... 10 3.7 USSD ................................................................................................................................ 10 3.7.1. Sending a Predefined USSD Commands .............................................................. 10 3.7.2. Sending a Custom USSD Commands ................................................................... 10
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3.7.3. Edit USSD Commands.......................................................................................... 10 3.8 PIN Security Settings ........................................................................................................ 11 3.8.1. Enabling and Disabling PIN Verification.............................................................. 11 3.8.2. Changing the PIN.................................................................................................. 11 3.8.3. Verifying the PIN .................................................................................................. 11 3.8.4. Unlocking with PUK............................................................................................. 11 4. Questions & Answers.................................................................................................................. 12

1 - Introduction
1.1 Introduction
Thank you for using the D-com 3G. To guarantee the device always in its best condition, please read this manual carefully and keep it for further use. The pictures, symbols and contents in this manual are just for your reference. They might not be completely identical with your device. We operate a policy of continuous development. We reserve the right to update the technical specifications in this document at any time without prior notice. The D-com 3G is a multi-mode 3G device, working in HSPA+/ HSPA/ WCDMA/ EDGE/ GPRS/ GSM networks. The D-com 3G integrates the functionality of a mobile phone (SMS,MMS, voice call), and combines mobile communication with Internet perfectly. It supports data, SMS services, MMS services and voice call services through the mobile phone network, enabling you to communicate anytime and anywhere.

1.2 Warning and Notice 1.2.1 To the owner

Some electronic devices are susceptible to electromagnetic interference sent by device if inadequately shielded, such as electronic system of vehicles. Please consult the manufacturer of the device before using the device if necessary. Be aware of the usage limitation when using this device at places such as oil warehouses or chemical factories, where there are explosive gases or explosive products being processed. Therefore, turn off your device if required. Dont touch the inner antenna area if not necessary. Otherwise it will affect your devices performance. Store the device out of the reach of little children. The device may cause injury if used as a toy.

1.2.2 Device
Please use original accessories or accessories that are authorized. Using any unauthorized accessories may affect your devices performance, and violate related
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national regulations about telecom terminals. Avoid using the device near metallic structure device or establishment that can emit electromagnet wave. Otherwise it may influence receiving signals. The device is non-waterproof type, please keep it dry and store in shady and cool place. Dont use the device immediately after a sudden temperature change. In such case, it will produce dew inside and outside the device, so dont use it until it becomes dry. Take the device carefully. Dont lose, bend or cause it struck. Otherwise it will lead to destruct damage. No dismantling by non-professional and only qualified maintainer can undertake repair work.

1.2.3 In Aircraft
Please power off the device before the airplane takes off. In order to protect airplanes communication system from interference, it is never allowed to use the device when it is in flight. Using it before the plane taking off should get aircrews permission according to safety regulations.

1.3 Applicability Scope

D-com 3G supports the present mainstream types of laptops and desktop PCs, such as HP, IBM, Toshiba, Lenovo, Dell, Founder, etc.

1.4 System requirements

Operating System
Configuration

Windows XP,Vista,Win7, Mac and Ubuntu OS CPU Free Hard disk Memory
Pentium III or above

50M or above 128M or above

The performance of the device may be influenced if configuration below recommended requirement.

1.5 Functions
Functions: SMS, voice call, data service, Phone Book service, Settings, Internet etc.

2 Installation
2.1 Installing Software
1. Double click the install file(for example:install.exe). 2. After a few seconds, the system start software installation automatically. 3. You can select a different location by pressing icon, and then click the Next button. 4. The system shows the installation progress. Wait a minute and program installation is complete.
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Note: If you have problems with installation after the above operation, please contact the service provider for help.

2.2 Running Application Software

1. After the device is correctly connected, the application software launches automatically. 2. Otherwise, click theStartPrograms, find the D-com 3G software program groupand then click the name D-com 3G software to run the application software. Or double click the shortcut icon of the D-com 3G on the desktop to run the application software. After device initialized, the standby icon appears in the taskbar, the device can work properly.

2.3 Uninstalling Software

1. Close the application program, stop the microSD card (if you are using a microSD card), and unplug your device. 2. Click StartControl Panel, find the D-com 3G software program groupand then click the Uninstall menu. 3. Click the Next button to uninstall. Note: The system prompts to unplug your device. 4. The system shows the uninstall progress. Wait a minute and program uninstall is complete.

3 Functions & Operation

3.1 Interface Introduction 3.1.1 Functional Button
There will be various functional button icons shown in the main interface. Select different functional button to carry out corresponding operation. Call: Make and answer voice calls. Homepage: Homepage of VIETTEL. Statistics: Historical Connection Information and throughput. SMS: Send SMS or read SMS. Phone Book: Save and view the information of contacts. Options: Set normal relative information for the application software. USSD: check and charge account. Beside that, customer can borrowing money.

Sim activation: Press icon Connect: Connect to Internet.

to active Sim card.

3.1.2 The uses of Tray Icons

Right click the tray icon to popup the operation menu:
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Connection: connect internet Statistics: display the data records SMS: send, receving and create new SMS Sim activation: active a D-com subscriber USSD: USSD Services. Support: display contact number for help Hompage: go to Viettel Telecom to know all 3G products and services. Diagnostics: View the hardware information, operational information and network information. Language: Select language of the software. Exit: Close the software.

3.2 Voice Call 3.2.1 Make a voice call

In order to make a call, you can press Operation => Call. You can make a voice call after you have insert the desired telephone number into the To field. This can either be phone through the number pad of the voice call form or by typing the number in the To field. Call: To initiate the voice call. Hangup:To terminate the call.

3.2.2 Voice Call Records

To view a history of voice call events including the dialled number, start date and time of the call and the duration of the call. Click one of the buttons listed below: Received: This shows a list of the last 50 voice calls received. Missed: This shows a list of the last 50 missed voice calls. Dialled: This shows a list of the last 50 voice calls made through the D-com 3G interface.

3.3 Internet 3.3.1 Connect to Internet

You can browse web pages after you have accessed to Internet with the help of D-com 3G, you can also receive SMS or make a voice call when surfing in the Internet. 1. After start the software the system will research the available network automatically. 2. Click Connect button. 3. When connected, the icon downlink and uplink will

appear at the bottom bar, then you can access internet and receive email etc through network.

3.3.2 Disconnect to Internet

Click Disconnect icon in the main interface to disconnect internet.

3.3.3 Statistics
Click Statistics Icon to switch to the Statistics interface. You can view related information for your internet operation, such as Transfer Data, and Data records. The Transfer Data includes transfer time, transfer rate, data stream and statistics information. The Data record includes start time, end time, duration, upload and download. The graph on the right part of the Transfer Data interface shows you the upload speed and download speed in real time. Click the Reset button to reset all of data record; Click the Cancel button at the right bottom corner of the interface to turn back to the main interface.

3.4 SMS
Click SMS icon to witch to the SMS interface. You can select the location of saving SMS (PC or (U)SIM card ), and execute different operations in the Inbox, Sentbox, Draftbox, Important, Deleted and Report. Click Inbox, Sentbox, Draftbox, Important and Deleted to view the SMS list. Note: To make sure that the SMS can be used properly, at first, you should setup the correct SMS center number. Inbox: Save the received messages. Sentbox: Save the successfully sent messages, or the failed sent messages. Draftbox: Save the editing messages which havent been sent. According to the requirement, there may be three boxes below: Important: Save the important messages. Deleted: Save the deleted messages.

3.4.1 Reading SMS

Click the Inbox button, select a new message, and then the content of new message will be shown in content area below the SMS list area.

3.4.2 Creating a new SMS

1. Click the New button, input the recipients number. The recipients number can be input directly or by entering the phonebook to select one/more records. The recipients amount can be one or more. Please use ; to separate recipients. 2. Input content, and then click the Send button. The prompt screen will appear on the interface, click the OK button, and then the edited short messages will be sent. SMS text can not exceed 160 individual English characters (including English symbols). After sending successfully, the SMS will be saved into Sentbox automatically. If the sending operation fails, failure notification will appear, and the message will be saved in the Sentbox. If network supports, you can send SMS when surf on the Internet. Click icon button, enter the SMS interface and send SMS in a normal way.

3.4.3 SMS Interface Operating Guide

There will be various functional button icons shown in the SMS interface. Select the different functional buttons to carry out corresponding operation.
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New: Create a new message. Reply: Reply short message to the sender. (Execute this item in Inbox) Forward: Edit the content and then forward the short message to other recipients. (Execute this item in Inbox) Save Num: Save the sender number obtained from the message to phonebook.
Copy: Copy the selected SMS from PC to (U)SIM or from (U)SIM to PC (Execute

this item in Inbox, Sentbox) Delete: Delete selected short message(s). If you delete the short messages stored in Deleted or Report, then the delete operation will delete the messages for ever, and if you delete the short messages stored in other boxes, the delete operation will move the selected messages to the Deleted.

3.5 PhoneBook
Click the Operation => PhoneBook to switch to the PhoneBook interface. The phonebook information can be saved in PC or (U)SIM card, and you can choose the saved position. A record saved in PC includes Name, MobilePhone, HomePhone, OfficePhone, Email1, Email2 and Group. If saved in (U)SIM card, the record may include Name, MobilePhone, HomePhone and Email1, which depends on the capability of saving records in (U)SIM card. The capability of saving records and the number of current saving records in PC or (U)SIM card are shown at the left top corner of the interface.

3.5.1 Creating a new record

1. Click the New button below the contact list area. 2. Choose the saving location of a new record (In option: PC or (U)SIM card.) 3. Input the content. 4. Click the OK button to finish adding a new record.

3.5.2 Searching Records

1. Enter the search conditions in the search condition blank. You can key in total or any part of the record characters or phone number you are searching for. 2. Click the Search button to begin searching. 3. The corresponding records or names information are listed, scroll the record you want to view in details.

3.5.3 PhoneBook Interface Operating Guide

There will be various functional button icons shown in the PhoneBook interface. Select a different functional button and it will carry out corresponding operation. View: View the selected records for detail information. New: Add a new record. Delete: Delete the selected records. Move: Move the selected records to the different groups or (U)SIM card. Edit: Edit the information of the selected record.
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3.6 Options
Click Tools => Options to switch to the settings interface. It includes: Connection, Selection, Preference, SMS settings, Sound, Security, System. Click close icon to turn back to the main interface at the right top of the interface.

3.6.1 Connection
To ensure that the device can connect the Internet properly, you should configure the connection information firstly. Button description Add: Add a new configuration file. View/Edit: View/Edit the selected configuration file. Delete: Delete the selected configuration file. Apply: Choose one of configuration files to be a default file. Click the Add button to add a new configuration file to the system. According to the requirement, there may be two modes for adding a new config . It includes: Config name, Dial number, APN, User name, Password, DNS, PDP server, Authentication Mode, PDP Type. If network supports Obtain xx address automatically, the device can obtain the assigned xx address automatically. If network does not support it, you should input the proper address manually. Please consult the network supplier of (U)SIM card for all above information. The configuration information may be various according to the different network suppliers and network types.

3.6.2 Selection
1. Automatic: The system selects the network automatically according to users configuration rules and network status. Select network Automatic. The system will find the network available automatically. 2. Manual: User selects network in a manual way. Select network Manual, click the Search button to research the network. Wait a moment and the supplier list will show in the windows and which with the available status can be selected. Select a proper network to connect. Select the network that the supplier is utilized to serve your (U)SIM and press the Apply button to enter the network.

3.6.3 Preference
1. Automatic: The system selects the available network automatically. 2. UMTS/HSPA Only: The system will only select the UMTS/HSPA network. 3. GPRS/EDGE Only: The system will only select the GPRS/EDGE network.

3.6.4 SMS
1. SMS center number: Set the corresponding SMS center number. You must input the correct SMS center number to use the SMS properly and the number will be provided by the network provider. 2. SMS validity: Set the time limit for saving SMS in the network side. (This function needs network supports.) In option: 12 hours, A day, A week, or the longest period. The default setting is the longest period permitted by the network.
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3. Default save location of received SMS: Select PC to save in laptop or desktop PC; select (U)SIM card to save in (U)SIM card. 4. State report: When Enable item is selected, the network will inform you of the status for the sent messages.

3.6.5 Sound
You can set Network connect alert, Network disconnect alert, and SMS alert by yourself. The audio file supports MP3WAVWMA and MIDI format. Click the Browse button to replace the default audio file. These alerts sound on the PC side. If you select Mute, you can not hear corresponding alert.

3.6.6 Security
You can enable the PIN Code verification by select PIN Enable. When Enable item is selected, you will be asked to enter PIN code to use the device. Click the Change button to modify the PIN Code. Enter the old PIN code and a new PIN code, click the OK button to save. Note: This function needs network support.

3.6.7 System
1. Startup If Auto start when the device is available item is selected, the OS will detect and recognize the device and run the UI automatically. 2. Auto connect If Auto Connect item is selected, when the software is started, the software will connect the internet automatically. 3. Auto save user data when exit If Auto save user data when exit item is selected,when the software is exit,the user data will be saved automatically.

3.7 USSD 3.7.1. Sending a Predefined USSD Commands

1. From the predefined list of commands select the required USSD command. 2. Insert any further information required to complete the command. 3. Click the OK button to send the network command.

3.7.2. Sending a Custom USSD Commands

1.Insert the desired USSD command into the Code field. 2. Click the OK button to send the network command.

3.7.3. Edit USSD Commands

1. In the USSD interface, press Edit command button. 2. You can compose any command and add more.

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3.8 PIN Security Settings

You can enable the PIN verification, and the PIN protects your UIM card, SIM card or USIM card against unauthorized use.

3.8.1. Enabling and Disabling PIN Verification

When the PIN verification is enabled, next time you launch the D-com 3G, you need to enter the PIN. When the PIN verification is disabled, next time you launch the D-com 3G, you do not need to enter the PIN. Context Choose Tools > PIN Operations > Enable PIN. Choose Tools > PIN Operations > Disable PIN.

3.8.2. Changing the PIN

By changing the PIN, you can enhance the effectiveness of PIN protection.

Procedure 1. Choose Tools > PIN Operations > Modify PIN. 2. Enter the current PIN and the new PIN in the Modify PIN dialog box. 3. Confirm the new PIN. 4. Click OK.

3.8.3. Verifying the PIN

When the PIN verification is enabled, you need to enter the PIN to launch the D-com 3G. The network-related functions (including accessing the Internet) of the UIM card, SIM card, or USIM card can be used only after the correct PIN is entered.

Context
NOTE: If a wrong PIN is entered, the system prompts the remained times for you to enter the correct PIN. If a wrong PIN is consecutively entered over the allowed times, the UIM card, SIM card, or USIM card is locked and the related operations cannot be performed. The PUK needs to be entered to unlock the UIM card, SIM card, or USIM card.

Procedure 1. Choose Tools > PIN Operations > Enter PIN. 2. Enter the correct PIN in the displayed window. 3. Click OK to complete the PIN verification.

3.8.4. Unlocking with PUK

A locked UIM card, SIM card, or USIM card can be unlocked by the PIN Unblocking Key (PUK).

Procedure 1. Launch the D-com 3G, and the Unlock PIN dialog box is displayed.
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2. 3. 4.

Enter the correct PUK. Enter the new PIN. Click OK.

4. Questions & Answers

If you meet problems in service, please refer to the following answers for guidance. If the problems persist, please contact your supplier via the contact detail in your operator user guide.
Problem Description The system can not run the installation program automatically After the device is plugged in, the UI program doesn't run automatically. 1. You are in the place where there is no HSPA+ / HSPA / WCDMA/ EDGE /GPRS /GSM network coverage. Such After restarting the computer, there is no signal indicated. places include underground parking garages, tunnels, and some remote rural areas. 2. The device is not properly connected. 3. The SIM/USIM card isn't inserted properly. 4. The device is positioned in such a 4. Adjust the angle / position of the device or its proximity to other electronic devices.
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Possible Causes The system configuration was turn-off auto-play fuction.

Problem Solving The device will appear as a virtual disc in My Computer on the PCs start menu. Click on the icon and start the Install.exe. If you have previously installed a version of the program, please uninstall it first. Please run the UI program manually. First click the Start Programs, find the D-com 3G program group, and then click the D-com 3G software or an alias icon on the desktop.

The anti-virus program automatically block program.

1. Change location to find a good place where has signal.

2. Close the device safely as usual, pull out the device and reinsert the device again. 3. Remove and reinsert the SIM/USIM card correctly.

way as that adversely affects the devices signal reception. 1. The installation programs of the When the Device is being installed, the computer cannot find it. device have not been installed properly. 2. The device is not connected properly. 3. The SIM/USIM card is not inserted properly. 1. The SMS center Sent Message failure. number is incorrect. 2. The network is busy or you are in an area with no signal. 1. You are in the place where there is no HSPA+ / HSPA/ WCDMA/ EDGE / GPRS/ GSM network coverage. Data connection failed. 2. The network is busy. 3. The APN in the user configuration file is incorrect. 4. The device data is corrupted. 5. The network type has been selected manually, but is incorrect. Connected to the Internet, but it cannot open any website page. 1. After connection, you are unable to open web pages. 2. IE browser is causing problems. 1. Check that the APN in the configuration files is correct. 2. Upgrade to the new version or reinstall the IE browser.
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1. Run the installation program first, then connect the device. Now install the drivers as normal in Windows.

2. Restart the computer, or reconnect the device.

3. Reinsert the SIM/USIM card correctly. 1. Your device is preconfigured so it is unlikely that it will need changing. However if it is missing or incorrect contact your operator.

2. Try later or move to an area with a stronger signal.

1. Move to an area with good signal.

2. Try later. 3. Check the APN in the user configuration file in the "Connection settings". 4. Local network access or the target server maybe experiencing problems. Retry data request. 5. Reselect the network type according to the type of the SIM/USIM card.

3. Your operating system maybe infected by a virus. Worm Blaster for example can affect upload and downloaded data flow, resulting in an inability to access a website. 4. You have connected to an APN which cannot connect to the Internet. - For 3G SIM is not installed: The USB 's usually default 3G Viettel name is configured using the APN as "e-connect" was set default available. So, after installing the finished products we normally use not have to reinstall software APN. In this case only to the SIM comes with a USB 3G mobile SIM also for activities, please register D-com 3G service and press 900 to active. - For configuration settings APN: 1. When you click "Connect", the computer shows up as error 619. Why? The error due to two reasons as follows: - The 3G SIM unregistered. - Do not set APN, or APN was set wrong. Install SIM mobile 3G Before clicking "Connect" we must see that we are associated connection with any configuration. USB 's usually the default configuration Viettel form available to connect to the internet then we should just choose for image and click "Connect" as shown 4. This happens when you are changing any preset operator value in the setting section. Check the entry and enter the correct APN from your operator. 3. Use the professional anti-virus software to check and remove the virus.

If not we should configure APN settings as follows: Step 1: Go to "Settings" "Connection"

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Step 2: Choose "Add" and enter the "Config name" configure this name because we options are any name. For example, the "vietteldidong."

Step 3: Select APN: "Use the following APN address" For APN: Enter the "v-Internet"

Step 4: Select "Save" Step 5: Select the profile name is "vietteldidong" to connect to the Internet. Name this configuration by naming what we are.

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2.

Settings for USB 3G SIM supplied with the

APN configuration is actually already available in software and USB 3G default settings. Step 1: Go to "Settings" "Connection" Step 2: Choose"Add" and enter the "Config name" configure this name because we options are any name. For example, the "Viettel. Step 3: Select APN: "Use the following APN address" For APN: Enter the "e-connect" Step 4: Select "Save"

Step 5: Select the profile name is "Viettel" to connect to the Internet.

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We can check some of the following function: - Make sure the USB 3G coverage and signal to normal What if no internet access? - Make sure that subscribers must be registered Data Services. - If the subscriber has data services, we have to reconfigure settings Network "Selection". - If not continue on the network, we must reset protocol TCP / IP and try again. Step 1: Go to Control Panel Network Connections

When you click "Connect", the computer shows up as error 628. What I must do? Step 2: Right-click on the name of the configuration that we put "Viettel" Properties.

Step 3: Check-Modem HSPADataCard is not selected, if not selected we must choose again.

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Or if modem-on HSPADataCard (COM..) Is the exclamation mark (!), question mark (?) or cross (X) is required, we can "start PC re-view has been no ". If not, continue to" Remove the D- Com "and then reset, if not we keep one step following (A) Right-click My Computer Device Manger Ports (COM & LPT) and then click "Scan for hardware changes"

(B) Uninstall driver: Right-click on the 3G USB driver

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Then click "Uninstall", then click on "Scan for hardware changes " This is because TCP / IP error so we have to reset the TCP / IP protocol We examine one of the following: Step 1: Click the left mouse on the My Computer icon Device Manager Check that the WAN Miniport IP port (2 #) which is an exclamation mark (!) not? If so, reinstall the TCP / IP as With Win2k/xp: When you click "Connect", the computer shows up as error 720. What I must do? Run: netsh int ip reset c: \ resetlog.txt With Windows Vista: (A) Run: netsh int uninstall IPv4 (B) Restart your computer (C) On the run: netsh int install IPv4 Step2: Comparison between computer work normally happens with computers error condition. Go to Start Run Regedit [HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Control \ Class \ (4D36E972-E325-11CE-BFC1-08002bE10318) \ 0008 \ UpperBind. We can find value in the register value UpperBind then remove related to driver settings, then reinstall TCP / IP and WAN Miniport (IP). Step 3: Restart your computer Step 4: Uninstall and reinstall the D-com 3G When you click "Connect", the This was due not find TCP / IP so that steps also like Error 720

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computer shows up as error 728. What I must do? The reason is that we used in the process of installing 2 or D-com 3G Open 2 of D-com 3G books, or software being around with other software or 3G USB driver installation is not normal so the driver of the USB 3G sign (X), (!):

When you click "Connect", the computer shows up as error 633. What I must do? we can have the following fixes: (A) D-com 3G went off and back D-com 3G (B) Restart your computer (C) Remove and reset the D-com 3G When we remove the D-com 3G can make these steps Step 1: Go to Start All programes D-com 3G -like illustrations to delete Uninstall D-com 3G out

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Then draw 3G USB plug out and back to reset the D-com 3G Step 2: Reinstall D-com 3G When 3G USB plug into the computer, normally the machine will automatically reinstall D-com 3G, and just follow our instructions are OK. If not, then double click on My Computer icon D-com 3G

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