ACE Global Engineering Network Leisure and Entertainment Industry

ACE Global Engineering Network Leisure and Entertainment Industry

Contents Occupancy Overview Special Hazards Fire Department Focus Decorations Exhibition Halls Kitchens Housekeeping Electrical Wiring Theatres Storage Areas Stage Effects Access Fire Protection Systems Common Areas of Concern Major Exposures BI and Contingent BI considerations Industry Trends Requirements Loss Estimates Industry Benchmarking Industry Loss Information ACE Contacts Reference Sources 1-2 3 3 3 3 3 3 3 3 3 3 4 4 4 4 5 5 6-7 8 9 9 10 10

ACE GLOBAL ENGINEERING NETWORK LEISURE AND ENTERTAINMENT INDUSTRY

Occupancy Overview
The Leisure and Entertainment industry segment has various types of occupancies including eating and drinking places (pubs, restaurants, night clubs, fast food etc.), casinos, sporting venues, amusement parks, arenas, stadiums, cinema complexes, museums, entertainment centres and cultural facilities. This cross-over of segments is clearly illustrated when considering the occupancy code for casino hotels on the Las Vegas model. A casino hotel enjoys a property class 9. Typically these properties include a modern hotel (class 9), casino (class 3), dinner theatre (class 3), restaurants (class 3), fitness centres (class 4), bars and lounges (class 3), convention centres (class 5) and amusement arcades (class 2). In fact the changing nature of the leisure and entertainment industry means that these occupancy types will more frequently be found as an integral part of much larger occupancy or industry typAs with any other business segment, there are good and bad risks within each group. For large value risks the focus should be on venues and facilities of mostly non-combustible construction, reliable automatic fire suppression and detection systems, good water supplies, sufficient fire hydrants in close proximity* and a reliable fire department. The facilities should have good loss prevention management programmes in place, good preventative maintenance programmes for building, plant and equipment, strict housekeeping standards and adequate security measures.
Description Eating and Drinking Places Restaurants Fast Food Outlets Takeaways Bars, Pubs, Taverns if music and dancing see Discotheques, Group V111 Places offering adult entertainment Casino Stand-Alone Casino Purpose Built conversions should be equivalent when completed to 'New' Purpose built Casino Casino Seasonal permanent occupancy Casino Seasonal other, including those unoccupied during off-peak season Floating casinos (i.e., gambling cruises, riverboat casinos)

O
Risks of lesser values should still include mostly non-combustible construction although this may not be essential providing other risk management factors are present. Ideally premises should have fixed fire suppression and detection systems in place. Good management programmes are essential.
*The evaluation of water supplies does include the need for hydrants in the vicinity of the building but, as leisure and entertainment complexes can be very large sometimes covering thousands of square metres, it is important that extra attention is paid to the adequacy of fire hydrant coverage. Without adequate fire hydrant coverage in the largest of these complexes long fire hose runs will be necessary and this will delay the start of fire fighting operations resulting in greater property damage.

ICC

NAICS

ATC Occupancy Code

Class

5812 5812 5812 5813 5813

722110 722211 722211 722410 722410

8 8 8 8 8

4 3 2 4 Decline

7012 7011 7011 7012

721120 721110 721110 713210

3 3 3 3

9 4 2 2

ACE GLOBAL ENGINEERING NETWORK LEISURE AND ENTERTAINMENT INDUSTRY

Description Hotels (including Hotels with Casinos), Rooming Houses, Camps & Other Lodging Places Hotels, Motels, Resort Hotels, including Hotels with Casinos Other Hotels, Motels, Resort Hotels, including Hotels with Casinos Seasonal - permanent occupancy Hotels, Motels, Resort Hotels, including Hotels with Casinos Seasonal other, including those unoccupied during off-peak season Refer to Z Authority Hotels, Motels, Resort Hotels, including Hotels with Casinos Non-Combustible construction City Hotels, Rooming Houses, Camps & Other Lodging Places Convention Centres Non Combustible Construction If Inferior Construction Refer to Z Authority holder (If used for exhibitions, trade shows or performances open to the public use ICC 7999 class 3 ) Museums, Art Galleries, Botanical and Zoological Gardens Museums & Art Galleries (Buildings Only) Museums & Art Galleries (if listed/preserved building) Contents or Fine Arts Floaters (Refer Specie)

ICC

NAICS

ATC Occupancy Code

Class

7011 7011

721110 721110

3 3

2 5

7011 7011

721110 721110

3 3

2 9

7994

531120

8411 8411 8411

712110 712110 712110

10 10 10

9 6 Refer Marine Specie 7

Arboreta, Botanical & Zoological Gardens (decline outdoor property) Amusement and Recreation Services (Except Motion Pictures) Billiard and Pool Parlours (may have food & bar service) Bowling Alleys Amusement and Recreation Services (Except Motion Pictures): Commercial Sports Professional Sports Clubs & Promoters, Racing, including Track Operation (all types) may also involve operation of stadiums, grandstands, arenas - Outdoor non-combustible construction. Converted Premises (i.e. should be equivalent when completed to 'New' Purpose built Stadia and Concert halls) Commercial Sports Professional Sports Clubs & Promoters, Racing, including Track Operation (all types) may also involve operation of stadiums, grandstands, arenas(decline inferior construction) Outdoor Non-Combustible Construction. Converted Premises (i.e. should be equivalent when completed to 'New' Purpose built Stadia and Concert halls) Dance Halls (Not Discos or Halls which might be used for Raves) Discotheques decline stand alone refer to Z Authority Theatres (not Motion Picture or Television), Bands, Orchestras & Entertainers, Stage Shows including scenery watch for excessive scenery storage on site Golf Courses, Public & Private Membership Sports Other Amusement & Recreation Services, N.O.C. (boat houses, circuses/expositions/ fairs tent shows) Amusement services NOC and Exhibition Centres Non-Combustible construction (non-permanent exhibitions). For permanent exhibitions see Museums ICC 8411/6 refer to Z authority for inferior construction Inflated structures refer to Z authority Membership Organisations Membership Organisations N.O.C. Motion Pictures (Distribution and Allied Services) Motion Picture Theatres Motion picture Theatre Drive In

8421

712130

10

7932 7933

713990 713950

10 10

2 3

7941

711310

10

7941 7911 7911

711310 713990 713990

10 10 10

7 5 Z Authority

7922 7992 7997 7998

711110 713910 713940 711190

10 10 10 10

6 5 6 2

7999 7998

711190 624221

10 10

5 2

8690

813319

22

7832 7833

512199 512132

10 10

7 5

ACE GLOBAL ENGINEERING NETWORK LEISURE AND ENTERTAINMENT INDUSTRY

Special Hazards
The main business focus of the sector is to provide leisure and entertainment services and activities to the general public. Occupant numbers can range from small groups to very large audiences, often in excess of 50,000 people. The number of people attending these venues can in itself have repercussions in increased property damage. Fire Department Focus When attending fires at these types of occupancies fire departments will focus on the following in order of priority: evacuation of affected people, rescue operations, firefighting operations. Fire department access to the site may be slowed by the evacuation of large numbers of people into the area surrounding the venue. Consequently firefighting operations may be delayed in dealing with issues of greater priority, resulting in increased property damage. The control and the safety of the occupants of the building is paramount and this requires venue operators to apply excellent management controls and have formal evacuation and emergency plans in place. Many of the segment groups have common risk exposures, including: traditional kitchens and display cooking areas, combustible dcor, temporary and permanent storage areas (or lack of them), temporary structures (stages, display stands) and infrastructure such as electrical cabling and gas supplies. Decorations The dcor can be elaborate, thematic and very often combustible. Materials such as paper, straw, cloth, shrubbery, artificial flowers, foams and plastics are used on a temporary or permanent basis to create ambiance within the venue. Where possible these materials should be fire retarded or replaced by less combustible materials. Exhibition Halls Storage of large quantities of combustible materials, such as packaging for transporting displays and for product literature, presents a fire hazard if suitable storage arrangements have not been provided. Storage must be remote from ignition sources. Kitchens Cooking and open flames are often associated with leisure and entertainment occupancies. Where cooking is undertaken in traditional kitchens the use of automatic extinguishing systems and extract-duct systems can alleviate most of the hazards, provided that these systems are properly maintained and are operational. Records of duct cleaning regimes should be available. Display cooking (e.g. food and wine shows and flamb cooking at tableside) present more challenging problems. Adequate planning of the location of cooking equipment, the location of gas cylinders (LPG and propane), the layout of temporary gas piping and of staff training is required. Fixed suppression/detection systems may also be recommended. Reference NFPA 96, Ventilation, Control, and Fire Protection of Commercial Cooking Operations.

S
Housekeeping Good housekeeping practices is important at all sports venues. Care must be taken to prevent combustibles accumulating underneath seating areas, especially where the seating/seating structure is of combustible materials. Electrical Wiring The temporary nature of many events (exhibitions, shows at nightclubs etc.) results in an increased use of non-permanent electrical wiring. Where temporary wiring is required care needs to be taken that this wiring meets appropriate standards for fire and health and safety and that the buildings electrical reticulation system is capable of safely supplying the load required. Where diesel generators are used, they must be located remotely from the building so as to avoid the potential for fire spread. Theatres Here the hazard revolves around the stage and backstage area. Traditional proscenium stages have scenery and lighting flown above the stage, scenery/backdrops on the back and sides of the stage, workshops at the rear or sides of the stage, prop storage areas, trap doors and stage lifts. Factors such as fuel loading, multiple ignition sources and a complicated building layout all contribute to a potentially dangerous fire situation. Automatic fire suppression systems, ventilation and fire resistant stage curtains are required. On modern stages the tendency is for scenery to be moved horizontally which has eliminated the need for high fly galleries or scene lofts. In addition the audience is often exposed to the stage on three sides. Scenery handling equipment and any workshop areas should be adequately protected. Projection booths house equipment for the transmission of light onto a screen, curtain or stage. The main hazard is the means of projecting light onto the screen. Electric arc, xenon and similar light sources generate hazardous gases, dust and radiation and can potentially fail with explosive force. The modern projection booth is designed to be soundproof but not necessarily to prevent fire spread. Storage Areas Improper storage practices present a fire hazard and the storage of tables, chairs, scenery and supplies can increase the fuel load in a building and hinder occupant escape and fire department access. Adequate safe storage areas are required. Stage Effects The use of fireworks and flame effects needs to be considered as these can contribute significantly to the potential ignition hazards within a building. Poor planning or improper control or management of these effects could result in ignition sources and combustibles being in close proximity of one another, creating a fire hazard. The potential also exists for fire to spread rapidly in multiple areas, possibly overwhelming the sprinkler system.

ACE GLOBAL ENGINEERING NETWORK LEISURE AND ENTERTAINMENT INDUSTRY

Access Access to the exterior of the structure or property at risk could be limited for short or extended periods of time. For example, in stadiums hosting large public events and convention and exhibition halls, the location of vehicles, waste and recycle skips, musical and lighting equipment, fences, gates, landscaping, construction materials and props can all hinder fire department access. Fire Protection Systems The level of risk should be evaluated in conjunction with the level of fixed fire-protection systems, the nature of the venue (construction, usage) and the adequacy of management controls in place. NFPA codes addressing these exposures are as follows: NFPA 5000, Building Construction & Safety Code NFPA 160: Flame effects before an audience NFPA 1123: Fireworks display NFPA 1194: Recreational vehicle parks and camp grounds NFPA 40: (Chapter 8) Motion picture projection and special processes. Common Areas of Concern Typically the front of house areas that the public frequent are well laid out with good fire protection, security and housekeeping. Common areas of concern will most likely include the following: Use of combustible building materials, often in unexpected areas (e.g. use of expanded polystyrene sandwich panels cases in New Zealand of indoor ski slope and EPS panels used as roof covering for cable car boarding stations) The back of house storage areas and temporary storage areas Controlling storage heights to meet sprinkler system design parameters Storage below unprotected mezzanines Poor housekeeping standards and inadequate recycling and garbage removal procedures

A Blocked internal and external fire exits Maintenance of the fire suppression systems and the cleaning frequency of exhaust ducts, filters, grease traps etc. within kitchens Large single fire areas with no divisions The adequacy of atriums and open space protection Temporary displays for special promotions and seasonal promotions. These displays most commonly Christmas displays can be quite large and are often provided with false ceilings. Apart from obstructing the ceiling sprinkler protection the ceilings are often constructed of combustible material. The back sections of displays are also commonly used for storage of packing cases etc. Major Exposures The major exposures associated with the entertainment and leisure segment are as follows: Large single fire areas with no fire divisions, inadequate fire stopping between fire cells Lack of automatic fire protection in the kitchen areas Inadequate fire protection The use of pyrotechnics Remote locations serviced by volunteer fire departments Inadequate security Vandalism and malicious damage Crowd control Poor maintenance practices leading not only to breakdowns and Business Interruption (BI) exposure but also liability exposure e.g. grandstand or theme park ride incidents Housekeeping methods and practices Potential for a major disaster involving members of the public.

ACE GLOBAL ENGINEERING NETWORK LEISURE AND ENTERTAINMENT INDUSTRY

Business Interruption (BI) and Contingent BI considerations

These exposures vary widely within the industry because of the varied nature of businesses. The business interruption exposure for a medium-size restaurant catering for 50 people will clearly not be the same as a large convention centre with conventions booked throughout the year. A number of the segment groups are seasonal in nature and any losses at the beginning of the season will impact over the whole programme. Many of the occupancies are in large complexes, such as entertainment districts and shopping malls where a serious fire in a neighbouring facility could prevent access to all sections of the building. Weather issues can also impact sporting venues particulary where major events are staged. Purpose-built venues (theme parks, large convention centres) will most likely be closed down for the duration of repairs after a fire. There will be minimal opportunity to relocate, even temporarily, to alternative premises. In these instances the expectations will be that BI cover will be for the full indemnity period and that indemnity periods will be long.

B C
Casino operations are heavily regulated and there is a requirement for excellent record keeping; the maintenance of a gaming license is often dependent upon this. Most casino operations are reliant on IT systems for this function and any disruption to the IT system could result in the casino being closed by regulators until such time as they are able to fulfill their license obligations. The robustness of the IT system, the adequacy of data-back-up activities and the existence of a relevant business continuity plan are issues which should be evaluated. All leisure and entertainment occupancies are required to remain compliant with local health and safety legislation. In occupancies, such as theme and amusement parks and skiing facilities, where profit is generated from rides and ski-lifts any incident (injury or death) may result in the closure of the facility until repairs are made or entire systems are tested for safety. BI losses may be far in excess of property losses. The adequacy of maintenance programmes and management controls should be evaluated.

Industry Trends
The entertainment and leisure industry is fast developing into larger multi-complex buildings offering the consumer greater choices. These complexes are typically located in hotel buildings, casino hotels, large shopping malls and large entertainment complexes. A number of separate clients might be located within one complex. A major advantage of the multi-complex is that the properties, usually located in large urban areas, are purpose built with non-combustible construction, full automatic sprinkler protection, adequate public hydrant protection and full-time fire departments. Central security systems are generally in place with extensive use of digital surveillance cameras and patrolling security guards.

I
Large stadiums and arenas are used primarily for sporting events. Concerts, exhibitions and trade shows also involve increasingly large audiences. The use of temporary structures, lighting rigs, display stands need to be controlled as they can impact on the automatic sprinkler protection.

ACE GLOBAL ENGINEERING NETWORK LEISURE AND ENTERTAINMENT INDUSTRY

Requirements
The wide variety of building types and size, the construction materials and the nature of events staged will mean that the levels of protection will vary greatly between occupancies. A reasonable expectation is that fire protection within these buildings would depend on the legislative requirements for life safety at the time the venue was opened or when major alterations are made. As a result the level of fixed fire suppression and detection systems will vary. For example, sprinkler protection may not be present in some smaller occupancies but will most likely be present in larger venues. Construction materials will vary widely from combustible to non-combustible materials. The age of the structure will mostly dictate the nature of construction. The size of the risk and the exposed values will often determine the acceptability of the risk. Low value exposures PD and BI (Property Damage and Business Interruption) possibly stand alone Ideally non-combustible construction, but presence of combustible construction may be accepted if other RM factors in place Where sprinkler protection and/or fire detection installed proof of adequacy and reliability of the system, maintenance records, sprinkler flow test results etc Adequate first aid fire equipment hose reels, fire extinguishers, fire blankets for kitchens Maintenance of fire equipment to appropriate standard basic records kept Basic levels of management control housekeeping, hot work controls, impairment procedures, fire equipment maintenance, self-inspection routines, smoking policy Adequate water supply, hydrants and fire department Level of security appropriate for nature of business and location monitored intruder alarm, adequately rated safes on site for cash. Medium value exposures (PD and BI) possibly stand alone but could be part of a larger building Ideally non-combustible or substantially non-combustible construction, limited quantities of combustible construction may be accepted if other RM factors in place Expectation would be for good fixed fire-protection systems in place sprinkler system, fire detection system, monitored by central control room or directly by fire department Where sprinkler protection and/or fire detection installed proof of adequacy and reliability of system, maintenance records, sprinkler flow test results etc Proof of adequate kitchen extract duct cleaning regimes Proof that combustible dcor has been treated with a fire retardant material Preventative maintenance regimes in place, especially for electrical reticulation and other critical plant and equipment Adequate first aid fire equipment hose reels, fire extinguishers, fire blankets for kitchens Passive fire protection in place fire compartmentation between fire cells, fire separation between plant room, storage area etc. and public areas, fire dampers, fire sealants Maintenance of fire equipment to appropriate standard up to date records kept More formalised management control in place documented rules, procedures, policies relating to housekeeping, hot work, impairment, fire equipment maintenance standards and records, self-inspection routines, evacuation and emergency plans, guidelines on the use of combustible decorations, props and sets, procedure and permit for the use of fireworks, flame and stage effects, guidelines for use of temporary electrical wiring, training of security and venue staff, site induction for contractors Key staff trained in the use of the fire equipment Level of security appropriate for nature of business and location monitored intruder alarm as a minimum, possibly CCTV cameras, security patrols by contract security provider, adequately rated safes on site for cash Basic management and other key data backup systems in place Adequate water supply, hydrants and superior fire department Minimal external exposures earthquake, flooding, windstorm, lightning where possible protective measures in place. High value exposures (PD and BI) large entertainment complexes or purpose built venues Largely non-combustible construction but minimal quantities of combustible construction would be acceptable if other RM factors in place Automatic sprinkler protection throughout to appropriate standard (NFPA or equivalent) Fire detection throughout or in critical plant room and high-risk areas as a minimum Fixed fire suppression systems in kitchens, server rooms, control room Fire-suppression/detection systems monitored by central control room or directly by fire department

ACE GLOBAL ENGINEERING NETWORK LEISURE AND ENTERTAINMENT INDUSTRY

Internal and external hydrants connected to adequate water supply Adequate first aid fire equipment hose reels, fire extinguishers, fire blankets for kitchens Passive fire protection in place fire compartmentation between fire cells, fire separation between plant room, storage area etc. and public areas, fire dampers and fire sealants Where sprinkler protection and/or fire detection installed proof of adequacy and reliability of system, maintenance records, sprinkler flow test results etc Maintenance of fire equipment and other systems (e.g. smoke ventilation systems) to appropriate standard Kitchen extract duct cleaned as part of programmed maintenance proof that cleaning is taking place according to regime and to appropriate standard Proof that combustible dcor has been treated with a fire retardant material or non-combustible alternatives used Fuel supplies to boilers, kitchens heating systems interlocked with sprinkler or fire-detection system so as to shut off on alarm activation Electrical supply backed up by diesel generator linked to critical plant and equipment, including fire systems and pumps Highly formalised management controls in place extensively documented rules, procedures, policies relating to, inter alia, housekeeping, hot work, impairment, fire equipment maintenance standards and records, self-inspection routines, evacuation and emergency plans, business continuity plans, guidelines on the use of combustible decorations, props and sets, procedure and permit for the use of fireworks, flame and stage effects, guidelines for use of temporary electrical wiring, training of security and venue staff, site induction for contractors and third party service providers and kitchen extract duct cleaning standards Formalised and regular self-inspection routines, to cover legislative requirements and venue management standards, should be fully documented and inspections recorded, and carried out by trained staff

All critical plant, equipment and protective systems on full preventative maintenance programmes Level of security appropriate for nature of business and location but must include monitored intruder alarms, CCTV camera coverage to critical areas, on site security team, adequate safes on site for cash Robust data backup and recovery procedures in place Key staff and security team trained in the use of first aid fire equipment, ability to respond to and initiate fire fighting operations Superior water supply, hydrants and fire department Minimal external exposures earthquake, flooding, windstorm, lighting protective measures in place. As a global standard NFPA should be adopted as the benchmark for automatic sprinkler protection. However where local standards exist, and these are comparable to NFPA, these are adequate for ACE RM and underwriting purposes. In countries with national standards bodies such as European Standards and Standards New Zealand, most fire protection systems are designed and installed to the appropriate local standard and first aid fire fighting equipment complies with specific standards pertaining to the type of equipment. These standards often contain requirements for the testing and maintenance of installations and/or fire equipment. The testing frequency of the fire protection systems should be in accordance with NFPA 25 standards for fire pumps and sprinkler installations. Special attention should be paid to the maintenance and testing of the kitchen fire suppression and exhaust systems. All fire alarm signals (including all tenant spaces) should be monitored through the main security office or an approved central station (NFPA 72). Written fire evacuation should be posted throughout the premises and annual fire evacuation drills should be carried out. Copies of all fire protection and detection records should be available on site for examination.

ACE GLOBAL ENGINEERING NETWORK LEISURE AND ENTERTAINMENT INDUSTRY

Loss Estimates
Key factor in this segment are the construction, fire protection and location of the premises. A portion of the segment will be located in rural and remote areas and will generally be non-protected risks, with poor water supplies and volunteer fire services. Losses in these groups will be 100% L PD AS (Property Damage Amount Subject) Generally 100% for buildings under single roof but in most cases, especially for small stand-alone individual occupancies. In large complex buildings or where a number of buildings are located on the same site the AS may be reduced if adequate separation, by means of a complete fire wall, lack of combustible continuity or physical distance is present. PD NLE (Property Damage Normal Loss Expectancy) Minimal in buildings with adequate sprinkler protection throughout. If the building is not sprinkler protected or the sprinkler system not adequate then NLE would likely equal the PML. BI AS (Business Interruption Amount Subject) Normally 100% in line with PD AS however the indemnity period would be a factor in this case a longer indemnity period may allow for reduced AS. Site layout, e.g. a theme park with multiple rides, may allow for reduced BI estimates BI PML (Business Interruption Probable Maximum Loss) The extent of damage estimated in PD PML needs to be considered along with the impact on surrounding areas and access to the building. Purpose-built venues will have longer indemnity periods so this needs to be reviewed and taken into account in terms of re-construction times. BI NLE (Business Interruption Normal Loss Expectancy) Generally minimal in line with PD NLE if the building is sprinkler protected. It should be noted, as stated above, that BI and contingent BI exposures will vary widely within this industry segment due to the varied nature of the businesses offering leisure and entertainment services and activities.

PD PML (Property Damage Probable Maximum Loss) Somewhat subjective and dependant upon the building layout and combustible loading. Generally a high PML is likely in venues with high combustible loadings or rural locations with lengthy fire department response times and/or water supply issues. Favorable conditions for a reduction in the PML would include large open areas with minimal combustibles, fire rated separation between fire cells by fire rated doors, walls or shutters, early detection by on-site security staff, caretakers, good water supplies and acceptable response times by the fire department.

ACE GLOBAL ENGINEERING NETWORK LEISURE AND ENTERTAINMENT INDUSTRY

Industry Benchmarking
Outer circle represents best industry practice. Black line represents the global average of ACE inspected leisure and entertainment operations during a period of five years.

Water Supplies Watchman Service Rules & Procedures 88 Self Inspection 85 Exposures Internal 75 20 Exposures External 75 0 82 70 82 Training 90 Smoking Control 81 88 Maintenance 88 85 Hot Work 82 Special Hazards Cutoffs Electrics 28 81 Extinguishers 60 81 40 70 Hose Reels 89 100 88 80 Hydrants Fire Brigade 92 Sprinklers

Contingency Planning

79

Impairments

Housekeeping

Industry Loss Information

Date 2003 2005 2007 2009 Company Moulin Rouge Hotel & Casino Entertainmentz Hotel Fife Glasgow Empress Casino Scotland Illinois Location Las Vegas Loss Total loss 4,150 000 6,745 000 Near total loss

ACE GLOBAL ENGINEERING NETWORK LEISURE AND ENTERTAINMENT INDUSTRY

ACE Contacts in your region for further information

Name Garry Hollins Sean Hollingsworth *G Ian Bell Bruno Escoba David Partridge Region Asia Pacific Canada Europe Latin America USA Office Auckland, New Zealand Toronto, Canada Manchester, UK Mexico City, Mexico St. Augustine, Florida, USA Contact Information stephen.henkin@acegroup.com Phone: + 64 9 374 1718 sean.hollinsworth@acegroup.com Phone: + 1 416-594-3031 ian.g.bell@acegroup.com Phone: + 44 (0) 161 910 1844 bruno.escobar@acegroup.com Phone: + 52 (55) 52485863 david.partridge@ace-group.com Phone: + 1 904 824 5104

*G Denotes Global Product Champion

Reference Sources
NFPA standards

10

ACE Global Engineering Network The ACE Global Engineering Network creates strong, long term relationships with clients, focusing on cost effective and proficient solutions to their risk management challenges. Through in depth loss prevention training backgrounds and industry expertise, ACE engineers are experienced in evaluating a wide variety of risks and complexity of exposures. Our specialist team is driven by account and field engineers delivering high quality and effective loss prevention services. We have engineers in key strategic locations around the world who are familiar with international standards as well as local codes and work practices. This proves invaluable in helping clients establish and maintain operations in traditional and emerging markets. For further information please go to: www.aceagen.com