GROUP 1 QUESTION 1

a) Two types of communication : - Verbal communication - Non-verbal communication

b) Differences : Verbal: Message is transmitted verbally. Communication is done by word of mouth or a piece of writing

Non-verbal communication: It is the sending or receiving of wordless messages. Communication such as gesture, body language, posture, tone of voice or facial expression.

Advantages: Verbal: -It allows the speaker to receive immediate feedback from others. - Dialogue allows individuals to collaborate or exchange ideas and it involves free flow of ideas within groups. - Communicating verbally gives the chances to choose words and correct tone of delivering to inform, persuade or inspire them.

Non-verbal: - It can communicate at place where you are supposed to maintain silence. It can be used as a public tool for communication while creating an impression upon people or listener. We can communicate with someone who is deaf or dumb.

Communication is very important as we need to interact with others in order to have a better life. Good communication is necessary because it helps us to understand other people while it is a good way in expressing our feelings and thoughts. There are some differences between verbal and non-verbal communication. First of all, verbal communication refers to the communication in which message is transmitted verbally while non-verbal communication is the sending or receiving of wordless messages. Verbal communication is also done by word of mouth or by a piece of writing and non-verbal communication involves with gesture, body language, posture, tone of voice or facial expression. Communication is vital and it can give a lot of advantages if it is being handled well neither in verbal communication nor non-verbal communication. One of the advantages of verbal communication is it allows the speaker to receive immediate feedback from others. Furthermore, it enables us to communicate even in negative or difficult messages without creating conflict and destroying trust. Communicate verbally also can helps us in exchanging ideas with others. Conversation between people allows us to collaborate and exchange ideas which involve free flow of ideas within group. Besides, communication is used as a tool in giving the chances to choose words and correct tone of delivering to inform, persuade or inspire them. In the contrary, non-verbal communication is used to communicate at place where you are supposed to maintain silence. It is also can be used as a public tool for communication which can create an impression on people. For example, the way you stand can give some impression on others. It you are not standing still, it shows that you are not serious and concentrate enough about the conversation. Then, showing gesture and body language is also part of non-verbal communication so, it means that we can communicate with someone who is deaf and dumb. That group of people is also part of the society and there is no reason why we should disregard them just because of their condition. In conclusion, most of the people can communicate whether through verbal or nonverbal communication. But, not every and each of the people has the good communication skills. It is the ability given to the human beings but we still have to learn the skills so that we can interact with other people without causing any problems.

c) Formal Communication: It makes us look confident in dealing with matters. It is more effective. Helps us to improve our language with correct pronunciations. It increases reliability. Easier to enforce and to monitor.

Formal communication can be best defined as the communication which takes place through the formal channels of the organization structure along the lines of authority established by the management. Informal communication is a casual form of information sharing typically used in personal conversations with friends or family members. I think formal communication is the best way of communication instead of informal communication. Formal communication can be the best way to communicate because we will look more confident in dealing with matters. Usually, formal communication occurs when we are discussing about matters with the certain organization. So, we have to be extra careful in whatever we did such as the eye contact, way of talking and even our body language. Confidence can be seen through the good body posture and the choice of words used in the discussion. Besides, formal communication is more effective compared to informal communication as people will not take the conversation just for granted as we are communicating by the professional ways. Having formal communication can also help us to improve our language with correct pronunciations. It is because we have to use the proper and standard language in throwing the ideas. We have to think first and try to avoid using the impropriate words. By doing so, it may increase the reliability of other people towards us. Choices of words used can reflect who we really are. For example, when we are dealing about the business matters, we have to look smart by using the correct words throughout the discussion so that they will put their trust on us. The last point why did I choose formal communication as the best way to communicate is because it will be easier to enforce and monitor. For example in the situation in giving some orders, we cannot give orders while laughing. It will give the impression that you are not serious enough. Orders should be given in a professional ways because it will be easier for people to obey it. Usually all formal communications are recorded and kept in the organizations evidence so we can easily monitor it whenever we want. In conclusion, the usage of formal and informal communication is depending on the situation itself. Of course there are times for informal communication too as we cannot

be in the serious mood all the time. The most important thing is we must to know the right balance in using the communication types so that we can interact effectively with one another.