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Performance Management
HIGHLY EFFECTIVE COMMUNICATION TOOLS
Skill, Train and Develop your communication abilities, all the time ICSPS
Opportunity
Feedback is an essential part of effective performance. It helps individuals understand the organizations goals and gives them clear guidance on how to improve or better their performance. Performance feedback is more strongly and consistently related to achievement than any other performance indicator. Giving feedback and keeping it consistent should be regardless of the level of performance. Feedback is not only for them who do not meet the standards but for everyone whether they or do not. Feedback improves an individuals confidence, self-awareness and enthusiasm for performance. Effective feedback mechanism during the probation and the first year can aid the transition to higher levels of performance and may support employee retention. Individuals who engage with feedback enhance learning and improve their overall performance. Feedback as effective communication is a mutual process between employers and employees. It affirms the pulse of the organization. In most organizations employee feedback is a scientific process. It is done at various levels, before implementing a new policy or announcing changes. Many consider employee feedback as a diagnosis of an organization.
Skill, Train and Develop your communication abilities, all the time ICSPS
Giving Feedback Skills (Performance & Appraisal Management) affect the way performance is developed and managed in an organization The importance of feedback in high performance cultures is paramount. Organizations and cultures are continually striving for improvement. Continuous and positive improvement requires continuous and regular feedback candid, timely, honest and constructive. For the employee this means regular conversations with the supervisor about Progress toward individual goals (aligned with the units and business goals) Success demonstrating core competencies (e.g., teamwork, leadership, communication etc.) Development of skills and knowledge relevant to the specific job responsibilities This workshop is designed to provide individuals with the skills and confidence to both give and receive feedback effectively to and from others in the organization (e.g. boss, peers, and reportees). During the module the delegates will be expected to give and receive feedback from each other. The Giving Feedback workshop is facilitated as a two or three-day, facilitator-led program where participants will learn: What is feedback? Personal experiences Giving feedback - what to do? Giving feedback - how to do it? Receiving feedback What to do when it goes wrong Feedback practise Action planning
PROGRAM FAST FACTS Duration Program Levels Prerequisite Pre-work Delivery Method 2 or 3 Days Basic / Intermediate / Advanced None None Group / Live Instructor led
This workshop also includes the following tools: A comprehensive guidebook Forms to aid Feedback Processes Give your team members the TOOLS the Knowledge, Skill and Ability to take their communication skills to the next competitive level. For more information about ICSPS Telephone Skills (Sales & Service) workshop, contact your ICSPS client partner or call +91 8860572535 to be put in touch with someone in your local area who can help you organize a day with ICSPS. PERSONAL EXCELLENCE | SALES EXCELLENCE | COMMUNICATION EXCELLENCE Everything under - Speaking Skills | Presentation Skills | Writing Skills | Listening Skills is at ICSPS Web: www.icspsindia.com | Email: info@icspsindia.com | Phone: +91-8860572535