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tips + tricks

Shortcut to frequently used cards


Applies in: TOPdesk Enterprise In Internet Explorer it is possible to create a shortcut to a frequently used card in TOPdesk. You can, for instance, create a shortcut to a new First line incident card or a report that is used often, so they are always available at the click of a button. Imagine that you wish to create a shortcut to a First line incident card. From the overview page of Incident management in TOPdesk, right click on First line incident in the New block in the top right corner of the screen. Select Copy Link Location. Paste this URL in the navigation toolbar of Internet Explorer. The URL will then look more or less like this: http://[yourserver]/tas/secure/ incident?action=new&status=1 Click on the TOPdesk icon to the left of the URL in the navigation bar and drag it to the Links bar of the browser. (This bar may not yet be visible; this can be activated via View > Toolbars > Links.) When you click on this shortcut, TOPdesk will immediately open a new First line incident card. This card will be displayed full-screen, without the TOPdesk frameset that is used for navigation. If you do wish to include the frameset in the browser, you can paste a piece of text in the URL, after http://[yourserver]: /tas/secure/index.jsp?jspurl= This can be done by right clicking on the shortcut in the Links bar and selecting Properties. On the Web Document tab you will see the URL that can be edited. After you have pasted the piece of code above in that URL, the entire URL will look like this: http://[yourserver]/tas/secure/index.jsp?jspurl=/tas/ secure/incident&action=new&status=1 When you then click on the shortcut, TOPdesk will open the First line incident card in the familiar TOPdesk environment. This trick is of course also applicable to other cards in TOPdesk, and can be configured in a similar way as described above.

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Copyright 2008 TOPdesk UK Limited. Although this magazine has been produced with the utmost care and attention, the writers cannot be held responsible in any way for any damages that may occur due to errors and / or deficiencies in this publication.

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