Professional Documents
Culture Documents
HRS Global (HRSG) is a leader in the HR services industry; creating and delivering services that enable clients to succeed in a highly competitive market place. HRSG offers a range of services for the entire employment and business cycle. The ultimate objective is to assist our clients make distinctive, substantial, and lasting improvements in their human capital management. Established in 1992, HRSG has offices and affiliates in Pakistan, Sri Lanka, Bangladesh, the UAE, Saudi Arabia, Kuwait and the United States, with over 300 clients and a total workforce in excess of 21,000 associates. HRSG is the advisor of choice among top companies seeking guidance and counsel on senior leadership needs. They place quality at the center of everything they do, and solicit candid feedback at every opportunity in order to continually improve our services. HRSG is a company characterized by a can-do spirit, decentralized management, and an entrepreneurial atmosphere. The focus of HRSG is to augment productivity through improved quality, efficiency and costreduction for its clients' human assets, enabling them to focus on their core business activities. HRSG attracts and retains talented employees by offering competitive compensation and benefits. they are cognizant of the job satisfaction and career progression needs of their associates, and provide an environment that fosters their personal and professional growth. The network of offices enables them to meet the needs of their clients: some of the world's largest multinational corporations as well as small and medium size enterprises, entrepreneurial businesses, private equity firms, family-owned companies and nonprofit organizations. To support their clients, they're organized into following business units and industry practices:
Business Units
HRSG HRSG HRSG HRSG HRSG BPO Consulting Outsourcing Recruiting Training
Industry Practices
Banking | Finance | Insurance Oil | Gas | Energy Tech | Telecom | Media Healthcare | Hospitality | Education | NGOs | Logistics FMCG | Beverages | Consumer Durables Pharmaceutical | Chemical | Fertilizer Automobile | Engineering | Building Material Retail | Distribution | Textile | Buying Services
Our Principles
Vision
Turning imaginative ideas into customized HR solutions, in compliance with ethical standards, helping create exceptional value for our clients, associates, and shareholders.
Mission
To help customers make distinctive, lasting, and substantial improvement in performance, and constantly build a great company that attracts, develops, excites, and retains exceptional people.
Core Values
Customer Satisfaction
We constantly strive to understand the objectives of our customers and provide them with new ideas and customized products to help them strengthen their competitiveness and performance in their own industries, both locally and globally.
Team Orientation
We build teams across business divisions with the aim to foster dialogue, share knowledge and experience and to make optimum use of our synergies and potential.
Client Portfolio
HRSG is a preferred vendor for a wide range of multinational and Pakistani conglomerates, some of which have been listed below:
Manufacturing
FMCG | Beverages
3M Pakistan AMS Baeshen & Company Asian Consumer Care Pak Pvt Ltd - Dabur Coca Cola Beverages Pakistan Limited Colgate Palmolive Pakistan Continental Biscuits Limited Danone Saudi Arabia English Biscuits Manufacturing Engro Foods Limited Habib Oil Mills - HOH IFFCO Pakistan IFFICO Dubai / KSA Kolson Private Limited Kraft Foods MEA DM & GCC
LOreal Pakistan (Pvt) Ltd Millac Foods Private Limited National Foods Nestle Pakistan Limited Ontex Global Oriflame Cosmetics Pakistan Private Limited Pakistan Beverages Pepsi Cola International Private Limited Philip Morris International Procter & Gamble Pakistan Limited Reckitt Benckiser - Pakistan & UAE Saudi Snack Foods Company Limited - KSA Shan Foods Pakistan Unilever Private Limited Youngs Private Limited
Abbott Laboratories Pakistan Limited AJM Pharma Pvt Ltd Arysta Life Science B. Braun BASF Pakistan Private Limited Bayer Pakistan Private Limited Brooks Pharmaceutical Laboratories Pakistan Captain Chemical Industries Clariant Pakistan Descon Chemicals Private Limited Dupont Pakistan Engro Fertilizer, Polymer & Chemical Limited Fatima Fertilizer Company Limited Fauji Fertilizer Getz Pharma Private Limited GlaxoSmithKline Pakistan Limited Herbion Pakistan Hilton Pharma Private Limited ICI Pakistan Limited Johnson & Johnson Pakistan Limited Johnson Diversey Kansai Paints Co. Limited
Macter Pakistan Martin Dow Pharma Merck Pakistan Monsanto Pakistan Private Limited Nabiqasim Industries Private Limited Nippon Chemical Industries (NCI) Novartis Pharma Pakistan Limited Novo Nordisk Pakistan OBS Pakistan Private Limited Otsuka Pakistan Ltd. Pfizer Laboratories Pakistan & UAE Pioneer Saeed Pakistan Private Limited Pioneer Seed Pakistan Limited Roche Pakistan Limited Sami Pharmaceutical Private Limited Sandoz - Novartis Pharma (Pakistan) Limited Sanofi Aventis Pakistan Searle Pakistan Limited SIKA Group SJ&G Fazul & Elahi - Father & Son Private Limited Syngenta Pakistan Limited
Aisha Steel Mills Limited Al-Ghurair Group of Companies Amreli Steels Limited Cherat Cement Company Limited Dadex Pakistan Dawlance - United Refrigeration Industries Limited Dawood Group HOH Group (House of Habib) Indus Motors - HOH KSB Pumps Lafarge Cement Lakson Group of Companies LG Electronics Pakistan Lucky Cement Manan Shahid Forging Limited - MSF Pakistan Steel Mill Corporation Private Limited Phillips Electrical Industries of Pakistan Limited Pioneer Cement Limited Saif Group Shabbir Tiles & Ceremics - HOH SICPA Pakistan Siemens Thal Engineering - HOH The General Tyre And Rubber Company of Pakistan Limited Tuwarqi Steel Mills
Abu Dawood Trading Ali Gohar & Company Private Limited Cambridge Garment Industries (Pvt) Ltd Crescent Bahuman Private Limited Ghulam Farooque Textile Hyperstar - Carryfour Ikea Trading Hongkong Limited Levi Strauss Pakistan Private Limited Makro Habib Pakistan (House of Habib) Merit Metro cash & Carry Pakistan Private Limited Muller & Phillips Pakistan Private Ltd Packages Limited Parazelsus Pakistan Private Limited Roshan Packages Private Limited Saima Packaging Shabbir Tiles & Ceramics Ltd SIG Combibloc Obeikan Tri-Pack Films Limited (Tri-Pack) Wal-Mart Global Sourcing Yunus Textiles
Services
Banking | Finance | Insurance
Abraaj Capital Limited Adamjee Insurance Company Adamjee Life Insurance Co. AIG New Hampshire Insurance Company Alfalah GHP Investment Management Limited ALICO American Life Insurance Company Allied Bank Limited Asia Care Health & Life Insurance Atlas Bank limited Bank Alfalha Limited Bank Islami Pakistan Barclays Bank BMA Capital Management Limited Central Insurance Company Limited (CYAN) Century Insurance Company Limited Citi Bank Dawood Islamic Bank Limited - DIB
International Finance Corporation (IFC) JS Investment Limited Karachi Stock Exchange KASB Bank Kashf Microfinance Bank Lakson Investment Mashreq Bank limited MCB National Bank Limited NIB Bank Limited NIFT - National Institutional Facilitation Technologies (Pvt) Ltd. NJI - New Jubilee Insurance PICIC Asset Management Company SAMAMA Group Samba Bank Limited SNL Financials
Dawood Takaful Dun and Bradstreet Corporation Faysal Asset Management Limited Faysal Bank First Microfinance Bank Habib Bank Limited HSBC Bank IGI Financial Services Institute of Bankers, Pakistan Institute of Capital Markets
Soneri Bank Standard Chartered Bank Limited State Bank Of Pakistan Tameer Microfinance Bank UBL Insurers Limited United Bank Limited Universal Brushwares Investments Visa International Waseela Microfinance Bank
Al- Ghurair Oil Refinery Asia Petroleum Limited Attock Refinery Limited BOC Pakistan Limited Bosicor Pakistan - BYCO BP - British Petroleum Chevron Pakistan Limited Engro Energy Private Limited ENI Pakistan Fatima Energy Hub Power Company Limited - HUBCO Intech Process Automation Inter State Gas Systems (Pvt.) Ltd Karachi Electric Supply Company - KESC Kot Addu Power Company - KAPCO Mobil Askari Lubricants Pakistan Limited Pak-Arab Refinery Company Limited (PARCO) Pakistan Petroleum Limited (PPL) Pakistan Refinery Limited Qatar Petrochemical Company Shell Pakistan Limited SUI Southern Gas Company Limited (SSGCL) Total PARCO
Aga Khan Hospital Aga Khan University Aman Foundation Aurat Foundation Beacon House School System City School DAMCO Dawood Cambridge University DHL Express Pakistan DHL Logistics Pakistan Emaar Pakistan FedEx Express Forty 4 Foundation Public School Group Four Securicor - G4S SMS Pakistan Habib School Trust Hellmann Worldwide Logistics (Pvt.) Ltd Hutchison Port Holdings - HPH KICTL Maersk Shipping Line Marriott Hotel Mienhardt Pakistan MNCH OCS logistics Oxford University Press Pearl Continental Hotel - PC Swiss Coorperation - SDC
Acision Al-Futtaim Technologies Avanza Solutions CM Pak Limited (Zong Telecom) Converge Technologies (Pvt.) Limited Cyber Internet Services Cybernet Dell Global Business Center Sdn Bhd
MA Tech Multinet Pakistan Limited Netop Technology Nokia Pakistan Mobile Private Limited Oracle Corporation Pakistan Mobile Comm. Pvt Ltd (Mobilink) Pakistan Mobile Data Company PTCL Pakistan Telecommunication Limited
Delphi Global Eltek Valere Emerson Network Power eWorx Intl. (Pvt.) Limited Express News FIS Global GEO Television Network Pakistan Hewlett Packard HUM TV Inbox Business Technologies (Private) Limited Intek Integration Technologies Intel Pakistan Limited International Business Machines (Pak & UAE) IBM Kalsoft (Private) Limited LN Technologies
Qubee Winmax Rohde & Schwarz Regional Headquarters Singapore Pte Ltd. Sony Gulf FZE Supernet | Telecard Sybrid Private Limited Ten Pearls Total Telecom | Telecard | Instaphone Trans World Associates (Pvt) Ltd TRG Pakistan TRG World U-Fone Pak Telecom Mobile Limited Warid Telecom Wi - Tribe Pakistan Limited ZTE - Zhongxing Telecom Pakistan Private Limited
ROTM | ROTS
(Rest of the Manufacturing | Rest of the Services)
AABB Pakistan Private Limited AJ Textile Mills Al-Karam Textile Mills Alcatel-Lucent ArcelorMittal International Areva Pakistan Limited Artistics Denim Askari Bank Askari Cement Attock Petroleum Limited Attock Refinary Limited Aujan Group Bank of Khyber Barque Corporation Berger Paints BHP Billiton Descon Engineering DG Khan Cement Fauji Cement Ferozson Laboratories Limited Ghulam Farooque Textile Gloves Safety Guard Group of Companies Gul Ahmed Textile Gulistan Group Haleeb Foods Highnoon Laboratories Limited Hilti Pakistan Private limited Himont Pharmaceutical
Imrooz Group Indus Motor Company Inter State Gas Systems (Pvt.) Ltd International Industries Limited J&P Coats Jotun Chemical Khushhali Bank Lafarge Cement Laraib Energy Leather Fields Li & Fung Pakistan (Pvt) Ltd Lotte Pakistan Lucky Cement Maple Leaf Cement Matco Rice Mustaqim Dyeing & Printing Pak Electron Limited PEL Pakistan Cables Limited Pakistan Tobacco Company Limited SKANS School of Accountancy Stylo House Sui Northern Gas Pipelines Limited Swisstex Chemical Pvt Limited Telenor Pakistan TetraPak Pakistan Uch Power Younus Textile Zarai Taraqiati Bank Ltd ZIL Limited
HRSG BPO
HRSG BPO provides comprehensive, technology-enabled services that allow their clients to outsource a wide range of human resources administrative functions, including; Workforce Administration, Benefits Administration, Payroll Processing, Background Screening, Recruiting and Staffing, Performance Management, Learning and Development, and Talent Management. It delivers customized services that enable its clients to meet strategic and measurable HR objectives, deal with costs, complexities and administrative burdens of human resources management. With HRSGs HR BPO services, companies can offload non-core functions, focus scarce resources on mission critical projects, curtailing the overall management and financial burden while retaining control of strategic decision making. The solutions are designed to help client eliminate inefficiencies in delivering HR and benefits to employees, continue to meet business objectives in a challenging environment, and meet compliance obligation of its HR and benefits programs. HRSG follow a comprehensive process to develop an understanding of their clients needs, learn their systems and culture, and jointly define their HR objectives. From automating employee data to more sophisticated human resources management systems, HR BPO services empower their clients and their employees to make more informed decisions and to do more. HRSG's solutions enable the quick and convenient transformation of HR data into useful HR information for employers. HR BPO offerings, integrate seamlessly, creating even greater efficiencies for their clients as they partner with it to deliver multiple services.
Payroll Processing
With todays accelerated business pace, organizations cant allow time-consuming tasks like payroll to hinder their progress. HRSG move them forward with a superior class of payroll administration solutions: Advanced, flexible solutions that are well-suited to their environment and their company size no matter what stage of development their business is in. It has the systems and expertise to do it quickly and accurately. It offer solutions designed in accordance with companys size and requirements. They are the leading provider of payroll services to large and medium enterprise.
Calculates and deposits payroll tax for federal, state, and local jurisdictions Prepares and submits returns and compliance reports
Health and Life Insurance solutions and administration End service benefits including Provident Fund, Gratuity & EOBI Leave of absence services Employee communication services Total compensation services
Depending on organization's size and requirements, HRSG offer a variety of flexible, integrated HR solutions that help organizations to;
Maintain up-to-date employee records Manage employee salaries and pay grades. Track employee benefit plans. Document employee performance and attendance Manage government compliance and organizational reporting requirements.
HRSG provides organizations with specialized recruitment process management, focused on their needs. RPO goes beyond traditional and transactional staffing approaches to provide an end-to-end results-driven talent recruitment.
Hr consulting
The goal is to help their clients create measurable business results through the better management of their human capital. HRSG'S experienced team of HRSG Consulting Professionals, work with their clients to help them understand, develop, implement, and quantify the effectiveness of their human resource programs and policies. As part of its 'full solutions approach' to Talent Management, it offers a broad spectrum of consulting, training and research services related to:
Competency-based HR Management
HRSG is partner of choice when it comes to competency-based HR management. It assists clients in undertaking a prospective assessment of the potential and development needs of various management levels, and matching these with the strategic goals of the organization. The assessment centre method (comprising a series of role playing sessions, group discussions, individual exercises, presentations, etc.) is used; It ensures that the subsequent individual evaluation report is objective and comprehensive - relevant psychometric tests are also used in this process.
Compensation Management
HRSG assist its clients evaluate and align their existing compensation structures vis--vis market and industry practices, the clients corporate objectives, and the applicable regulatory requirements. The tax efficiency of the compensation structure is also assessed to ensure that the tax liabilities of the employees and the employer are optimized.
HRSG Outsourcing
HRSG Outsourcing has developed a model for organizations utilizing the Vendor Managed Services (VMS) approach. Its focused, committed and trained HR Service Delivery and Relationship teams act as a single point of contact with its customers and associates. Without having to hire a full-time permanent employee for a specific business activity, its VMS customers often engage its associates/ consultants on a project-to-project basis. Short-term assignments work well for minimizing project overload, reducing staff overtime, and meeting deadlines, or they may add long-term or project oriented personnel to augment their core staff and infuse new talents into their operations. Its customers often wish to hire an individual initially assigned to perform on a contract basis. This service allows its client to evaluate capabilities and compatibility of candidates before making a permanent hiring decision. At the same time, a candidate is given an opportunity to examine his or her potential role within the company. Its concern is its clients' success as well as the potential employee's job satisfaction and career growth. Typically, after a contract employee works a pre-negotiated tenure of service, he or she is free to join a client as a direct employee. HRSG delivers solutions to clients in the Banking, Finance, Insurance, Oil, Gas & Energy, IT, Telecom & Media, Pharmaceutical, Chemicals, FMCG, Beverages, Retail, Engineering, Automobile and other sectors. At HRSG, they believe in constant communication while providing and maintaining the desired quality for efficient service offerings. Whether client organization needs to staff a single position or need to outsource a complete business activity, it strives to meet their expectations for quality results.
Job security job enrichment & rotation Career progression Invaluable work experience Attractive compensation & benefits packages
The commitment to employees, their career advancement, and quality of life issues have been and will remain the primary reasons for HRSG high employee retention and low turnover of human capital. In addition, it is committed to providing progressive and challenging work experiences, timely evaluation and compensation based on performance, professionalism and overall team attitude.
HRSG-Recruitment
Executive Search and Placement
HRSG-Recruitment is a full-service professional recruitment firm. Its track record is a testament to its success in effectively serving clients and job seekers. It focus on linking candidates from marketing, sales, human resource, supply chain, information technology, finance and accounting fields with companies in need of highly qualified talent. Having expanded significantly, today HRSG Recruitment focuses its energies on primary practice areas as well as specialty areas. HRSG is retained by corporate clients to find the most suitable candidate(s) for their core competencies. It has unrivalled access to leading executives and therefore its search is typically used for senior-level jobs, for which there is a smaller pool of appropriate, high-level candidates who can be identified through targeted search. It spends time to understand clients recruitment goals, position specifications, hiring processes and company culture. Then, it implements its proven search and selection processes to successfully match the right persons for their job requirements. Its recruiting efforts target the finest combinations of result oriented, and professionally accomplished individuals who quickly become an asset to any organization, project or implementation team. Its account management and sourcing / marketing teams bring with them a perfect blend of professionalism and experience in providing staffing solutions to a diversified clientele. Its dedicated staff has extensive industry experience in most vertical markets. Its sourcing specialists excel at identifying, screening, referencing, and assessing candidates. HRSG established presence in the marketplace gives it a strong networking base from which it select candidates with superior credentials. Through a targeted recruiting process, it draw high caliber candidates for management, technical and professional positions. It has instituted stringent procedures that all recruiters must adhere to while selecting prospective candidates. To be considered for employment, a candidate must possess an excellent educational profile, integrity, professional demeanor along with very strong technical skills and capabilities. It takes personal interest in each candidate, as they represent it.
It maintains a prescreened talent pool. It regularly advertises on the web using many of the Internet based recruiting tools. It broadcasts job advertisement to focused e-groups. On a need basis it also advertises in local and regional newspapers and related publications. Its employees and prospects actively participate in its referral program.
Functional Practices
General Management Accounting | Finance Human Resources Information Technology Marketing | Sales Supply Chain Manufacturing | Operations Legal | Secretarial
Industry Practices
Banking | Finance | Insurance Oil | Gas | Energy Tech | Telecom | Media Healthcare | Hospitality | Education | NGOs | Logistics FMCG | Beverages | Consumer Durables Pharmaceutical | Chemical | Fertilizer Automobile | Engineering | Building Material Retail | Distribution | Textile | Buying Services
Based on a thorough understanding of its clients needs and candidates backgrounds, its experienced recruiters work to match the right professional with the right job. It focuses on placing professionals at the following levels:
It is committed to the idea that career development is a life-long process, and it seek to build and maintain strong relationships with its clients and candidates long after a placement is made. It aims to serve as a definitive resource, facilitating career-long learning and networking, and providing a home online for the sharing of information and experience. Providing quality service with the highest levels of integrity and accountability are among HRSGs priorities. It values the relationships it develops with its clients and candidates and treats its needs with the appropriate discretion and confidentiality. It holds to the highest industry standards and believes that professional ethics are the backbone of an enduring and prospering firm.
Your resume is forwarded to a recruiter in the appropriate area and reviewed to determine whether your skills are a good match for one of our available positions. If it looks like you may be a match based on your resume, you will receive a call from a recruiter who will pre-screen you to evaluate your eligibility in greater detail. If you are deemed eligible based on your pre-screening, you will be invited into our office to meet with your recruiter where you will discuss your work experience, skills, salary, and career goals, and undergo any relevant skills assessment. Based on your in-office assessment, your recruiter will determine which job(s) may suit you best, and will contact those employers to present your background. If the employer is interested in your background, your recruiter will set up an interview between you and that employer. Your recruiter will thoroughly prepare you by letting you know what to expect during your interview and how to handle other aspects of the interview process. After your interview(s), your recruiter will obtain detailed feedback from the employer. If and when an offer is made from the employer, your recruiter will present you with the offer, assist with salary negotiations, and begin credential / reference verification. Once you accept the offer, your recruiter will assist you with the resignation process from your current position.
Employer Process
The process for employers may begin from one of many different sources, including job requisition submitted via email, referrals from other employers weve worked with in the past, or referrals from some of our satisfied candidates. Once HRSG receives notification that a company would like assistance finding the right person for them, the process continues as follows: A recruiter will contact it for additional detail about the position it need filled, and will arrange to meet with it at its convenience to assess the working environment at your company and discuss details of working together.
The Interactive Re sourcing Department may advertise its position on HRSG website and other relevant websites to attract qualified candidates. The recruiter evaluates the potential candidate pool, submitting candidates to a rigorous interview, skills assessment, and credentials verification process. The most qualified candidates are presented to the firm, and HRSG set up interviews on its behalf with those candidates whose backgrounds interest it. After the interview(s), its recruiter will obtain detailed feedback from it, and assist with putting together an offer. Clients recruiter will present the offer on their behalf, gain acceptance, and secure a start date.
Online Recruiting
Addressing the two pillars of the career spectrum: employers and individuals, its competency based portal www.talentbeam.net aggregate jobs from a variety of sources, thus offering the right kind of opportunities for middle to senior management executives. It offers a good blend of automated services such as online registration, profile updating and personalization (regular job alerts, information on relevant new opportunities)
The portal will address the professionals e-community providing comprehensive knowledge, networking and career related services with a built-in e-commerce module. Hiring manager/HR professionals can post jobs, search/scan resume(s) and access other value added services. Job seekers searching for their foremost job or considering changing career can find a wealth of resources and information to help explore the career that's right for them. So be on the cutting edge of Internet Recruitment.
HRSG Training
HRSG Training specializes in knowledge management and professional learning. it offers a number of public and private Workshops and Training Programs. All of its public Workshops and Training Programs are tailored to the needs of a wide range of clients and organizations. Most programs can be provided in both seminar and workshop formats and can be delivered in both official languages. For progressive organizations who want to acquire, develop, leverage and retain talent, HRSG Training combines training and professional services in comprehensive competency-based management solutions that is flexible, integrated, cost-effective and targeted to clients unique needs. Its products and services ensure that your organization achieves top results based on leading practices in talent management. Its products are:
If you wish to have a Workshop or Training Program tailored more specifically to your organization, or simply have a large number of employees you would like to attend, it suggest hosting your own private Workshop or Training Program. It provides all of the materials for you to host a training session for your employees. This is also the perfect choice if there are no upcoming public workshops being offered in your area. All of its Trainers have extensive experience in workshop and/or focus group facilitation, and consistently receive excellent feedback from workshop participants. HRSG Training courses not only experienced HR professionals, but also those who are very new to the environment
HR Academy
HR Academy, the training arm of HRSG Training, is an exclusive training school providing peerless human resource training and development. It is dedicated to address the developmental needs of your human resource with the leading competencies, most desired in local and global markets. After analyzing the DNA of companys developmental goals, HR Academy designs and implements measurable solutions, aimed at exceeding your expectations. Its programs are enriched with skill building activities and global industry best practices, which serve its motto of Developing People, Developing Organizations.
THE Mission
It builds HR competence in HR & Non HR professionals at the HR Academy. It follows the creative and innovative learning strategies, which satisfy professional development needs, adding value to the people and organizations.
The Philosophy
Action Based Learning
HR Academy, provides a practical output of programs by developing a personal action plan of every single trainee. Every program is followed by post learning follow-up exercises, ensuring the best application of every aspect in challenging real world situations.
Its training strategies are consistent with the latest global training methodologies, including small group projects, field visits, outdoor activities, one-on-one interaction with customers, and case studies. Training for HR Academy stresses employee development, and not merely a break from work. Our dynamic and customized programs are supported by pre and post learning strategies, giving you measurable return on investment.
Positive leadership developing the leaders of tomorrow Coaching for leaders Performance maximization through engaging talent Building teams that work Sales leadership Retail service excellence Employee engagement; FISH philosophy Customer service excellence the outside in approach Managing innovation growth and creativity Hiring the Best Advanced HR management certification Talent and retention management HR development Career Planning and Career Directions Establishing Organizational Goals and Objectives Effective Performance Management Managing Diversity in the Workplace Motivating Employees Preparing for Competition Planning for Change
When it designs clients customized adventure, it incorporate a series of challenges into a sophisticated program to achieve their training agenda.
The art of introductions The perfect handshake Business card exchange Image and grooming
Dinning Etiquettes
Table manners Formal dining Dining styles Responsibilities of the guest and host Seating protocol Dining Dos and Don'ts Business entertaining Body language at the dinning table Tipping