LESSON PLAN School Subject Grade/ Semester Standard Competence Basic Competence Indicator PBKB Theme Skills Time

: SMKN 2 Banjarmasin : English : XI / 1 : Berkomunikasi dengan Bahasa Inggris setara dengan Level Elementary : Memahami percakapan sederhana sehari-hari baik dalam konteks professional maupun pribadi dengan orang bukan penutur asli : Ungkapan untuk menangani tamu hotel, restoran, travel agency, dll. diperagakan dengan benar : Kerja keras, kreatif, mandiri, dan komunikatif : Guest Handling : Listening : 2 x 30 minutes

Objectives At the end of the lesson, the students are expected to be able to identify the expression of guest handling in the recording correctly. Instructional Material Some expressions for handling guest: - Greetings (good morning/ afternoon/evening) - Welcome to our hotel/ office/ restaurant. - What can I do for you, sir/ Maam? - May I help you? - We hope that you can enjoy staying in our hotel. - Have a seat, please. - Have a nice rest, Sir/ Maam. - Would you like something to drink? - We would like to offer you a special food. The video of conversation for handling guests. Teaching Methods Three-Phase Technique (Pre, While, Post) Picture to picture Talking stick Steps Time Teachers Activities Pre Activity Greets the students

Students Activities Respond to greeting

 Checks the present list Respond accordingly Shows a picture and give some questions that lead Pay attention to the to the material pictures and answer teachers questions

Have you ever received a guest at your house? Do you ask him/ her to have a seat? Do you offer something to drink?

Students possible answers: - Yes, we have. Yes, we do.

- Where do you think this situation is? - What does the receptionist usually do? Tells about the objective of lesson today. Students are expected to be able to perform the expression of guest handling appropriately.

In the hotel Welcoming the guest

Pay attention

While Activity Explain about some expression for handling guest Pay attention teacher - Greetings (good morning/ afternoon/evening) - Welcome to our hotel/ office/ restaurant. - What can I do for you, sir/ Maam? - May I help you? - We hope that you can enjoy staying in our hotel. - Have a seat, please. - Have a nice rest, Sir/ Maam. - Would you like something to drink? - We would like to offer you a special food.

to

the

 Drills the expression of guest handling.

Pay attention and repeat after the teacher Gives example of short conversation for handling Pay attention guests by showing the video. Asks students to do the exercise individually. Doing the exercise - Distributes the work sheets - Plays the recording - Reads the questions Discussing the answer of exercise. Discussing the answer Post Activity Summarizes the lesson by asking the questions. Answer the question - What have you learnt today? - Guest handling. - Can you mention some expressions for - Welcome to our hotel, handling gusts? may I help you?, would you like something to drink?, etc. Gives evaluation by asking the students to listen to Do the evaluation the recording, and answer the based on the (individually) recording. Praise the students for their participation Closure Respond the teacher Nilai PBKB Bersahabat Komunikatif Jujur Religius Tanggung jawab

Source

: English for Vocational Schools II A (LP2IP Yogyakarta) Effective Communication 2nd year SMK ( Pusat Perbukuan Departemen Pendidikan Nasional) bogglesworldesl.com/survival_travel_english/hotelguest.doc http://www.youtube.com/watch?v=wyqfYJX23lg http://www.youtube.com/watch?v=GLACfxlmfT4&feature=related : Written : Fill in the blanks

Evaluation Technique Form

 Instrument - The video that was taken from http://www.youtube.com/watch?v=wyqfYJX23lg Exercise 1. Where this situation taking place? a. in a hospital b. in a hotel c. in a restaurant 2. How does the receptionist greet the guest? a. by saying good morning b. by saying good afternoon c. by saying good evening 3. What question (expression for handling guest) does the receptionist say to offer a help after greeting? a. May I help you? b. What can I do for you? c. Would you like something to drink? 4. What kind of room that the guest reserved? a. deluxe room b. single room c. double room 5. How long will the guest stay in the hotel? a. One night b. Two nights c. Three nights Evaluation Tape script: Front Desk Traveler Front Desk Traveler Front Desk Traveler Front Desk Traveler Front Desk Traveler Front Desk Traveler Front desk fourth floor.

: Good Morning, welcome to the Cendana Hotel. How may I help you? : Good morning, Id like a room please? : Would you like a single or a double? : Id like a double, please? : May I have your name, please? : Regina Ayu. : Could you spell that please? : R-E-G-I-N-A. : How many nights would you like to stay? : Two nights. : Okay, would you like a wake-up call? : Yes, Id like a wake-up call for 6:30. Do you have a pool? : Yes, we do. On the 2nd floor. Heres your key. Thats room 415 on the

 Answer Key - Exercise 1. a 2. b 3. b. 4. c Evaluation Suppose youre a receptionist in a hotel, and there is a guest that you want to find information about her, fill in the blank the information on the table below. Name of the Type of Room Check Out Room Wake-up call guest Time Regina Ayu Single Sept 23 2012 Number 415 Yes Double No

Scoring system 1 right answer = 20 Total score= number of question x 20= 100 Remedial Tape script: Front Desk Traveler Front Desk Traveler Front Desk Traveler Front Desk Traveler Front Desk Traveler Front Desk Traveler Front desk

: Good afternoon, welcome to the Ibis Hotel. How may I help you? : Good afternoon, Id like a room please? : Would you like a single or a double? : Id like a single, please? : May I have your name, please? : Dewi Ayu. : Could you spell that please? : D-E-W-I A-Y-U. : How many nights would you like to stay? : Three nights. : Okay, would you like a wake-up call? : No,thanks. Do you have a pool? : Yes, we do. On the 2nd floor. Heres your key. Thats room 215 on the second floor.

Work sheet Suppose youre a receptionist in a hotel, and there is a guest that you want to find information about her, fill in the blank or thick the items on the table below. Name of the Type of Room Check Out Room Wake-up call guest Time Single Number Yes Double No Time.

Banjarmasin, September 2012 Acknowledged by: Teacher

Dra. Hj. Ainun Jariah NIP. 19610107 1984 03 1 011

Agni Ilmina Mardhotillah NIM. A1B209223

Work sheet (exercise) Name :.. Class :. 1. a. in a hospital b. in a hotel c. in a restaurant 2. a. by saying good morning b. by saying good afternoon c. by saying good evening 3. a. May I help you? b. What can I do for you? c. Would you like something to drink? 4. a. deluxe room b. single room c. double room 5. a. One night b. Two nights c. Three nights

Work sheet (evaluation) Name :.. Class :. Suppose youre a receptionist in a hotel, and there is a guest that you want to find information about her, fill in the blank or thick the items on the table below. Name of the Type of Room Check Out Room Wake-up call guest Time Single Number Yes Double No Time.

Banjarmasin, September2012

Acknowledged by: The principle of SMKN 2 Banjarmasin

English Teacher,

Drs. Gatot Subiyanto NIP. 19600325 1984 03 1 011

Dra. Hj. Ainun Jariah NIP. 19610107 1984 03 1 011