Summer Internship Project Report

On COLLABORATIVE OPEN INNOVATION NETWORKIT ENABLED HEALTH CARE SECTOR

By

AYUSH HINGLE A0102211167 MBA M&S Class of 2013

Under the Supervision of

Dr. Himani Sharma Assistant Professor Department of Marketing In Partial Fulfillment of the Requirements for the Degree of Master of Business Administration Marketing & Sales at AMITY BUSINESS SCHOOL AMITY UNIVERSITY UTTAR PRADESH SECTOR 125, NOIDA - 201303, UTTAR PRADESH, INDIA 2012
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DECLARATION

Title of Project Report- IT ENABLED HEALTHCARE SECTOR I declare (a)That the work presented for assessment in this Summer Internship Report is my own, that it has not previously been presented for another assessment and that my debts (for words, data, arguments and ideas) have been appropriately acknowledged. (b)That the work conforms to the guidelines for presentation and style set out in the relevant documentation.

Date:

Ayush Hingle A0102211167 MBA M&S Class of 2013

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CERTIFICATE
This is to certify that Ayush Hingle student of MBA (M&S) have completed the project on IT ENABLED HEALTHCARE SECTOR .Further it is certified to the best of my knowledge that matter embodied in this work has not been submitted to any other department. I would further mention that the matter presented in this project cannot be used for publication or part of publication in scientific journals/magazines without the consent or prior information.

Dr. Himani Sharma Assistant Professor Department of Marketing

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ACKNOWLEDGEMENT

I wish to express my gratitude to my industry guide and instructor, Ms. Deepti Kumar (Manager- Pre Sales IT and Health care, CSC Hyderabad) for her valuable guidance and providing me with an opportunity to do this project. This project was a great source of learning and a good experience as it made me aware of the neck to neck competitiveness in the market and also gave me a thorough experience of market research. I express my deep sense of gratitude to my faculty guide Dr. Himani Sharma. Her experience helped me a lot in completing this project successfully in time. I would also like to thank Mr. Sesha Prasad Grama (Senior Manager) and Mr. Indraneel (Director CSC India health) for their caring attitude and all the help and guidance they provided me during the project. I am also obliged by the help provided by other member of CSC in Hyderabad and Noida during this course of time to complete this project . I also express my gratitude to Dr. Sanjeev Bansal (ADG, ABS Noida), Dr. Ajay Rana( Director ATPC ,Noida)and Mr. Hargovind Kakkar (Program Leader M&S) to provide me the Opportunity to work with CSC. I would like to express my innate sense of gratitude to my parents who encouraged me a lot during the project and without their assistance and affection this project would not have been completed. Although my summer training duration in The CSC has been for 2 months, still with the experience in the organization it would be a pleasure and pride to serve the company in future as well. I feel great pleasure in submitting this project report to the CSC ]India Pvt LTD and Amity Business School, Amity University.

AYUSH HINGLE

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TABLE OF CONTENTS

DECLARATION..ii CERTIFICATE..iii ACKNOWLEDGEMENT...iv LIST OF TABLESviii LIST OF FIGURES...ix ABSTRACT...xi

CHAPTER 1 : INTRODUCTION
1.1 Industry profile 2 1.1.1 Indian Healthcare Industry 6 1.1.2Business strategy10 1.2. Scope Of The Study.15 1.3.Purpose Of The Study..15 1.4.Company Profile...15 1.4.1 What CSC DO17 1.4.2 Awards And Achievements17 1.4.3. CSC News.18

1.5. CSC Mission21 1.6. CSC Values22

CHAPTER 2: REVIEW OF THE LITERATURE25 CHAPTER 3: RESEARCH METHODS AND PROCEDURES ..34
3.1. Purpose of the study35 3.2. Research Design.36 3.3 Participants..37 3.4 Instrument used37 3.5 Data collection.38 3.6. Pilot study...38 3.7. Procedure... 39 3.8 Data analysis..39 3.9 Limitation...39

CHAPTER 4 : DATA ANALYSIS AND FINDINGS.41

4.1 Results and research questions42

CHAPTER 5- CONCLUSIONS AND RECOMMENDATION ..68

5.1 Objective wise conclusion...69 5.2 Scope of IT infrastructure in health care .. 70 5.3 Recommendation 70

5.4 Limitations..71
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5.5 Implications for Future Research72 REFERENCES.73 APPENDICES.. i Anexxure A List of Abbreviations.. ii Anexxure B Questionnaire .iii Anexxure C List of Hospital Information system. ix Anexxure D Category of hospitals on the basis of bed size. . x Anexxure E Profile of Akhil system... xii

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LIST OF TABLES S.NO 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 4.11 4.12 4.13 4.14 4.15 4.16 4.17 4.18 4.19 4.20 4.21 4.22 TITLE Primary, secondary and tertiary care hospitals Outpatient, inpatient, rehab facilities Casualty/ emergency dept. Satellite clinic Number of beds Hospital affiliation or planning to affiliate Specialties hospital cater to Hospitals are Tied up with insurance companies Hospitals have clinical laboratory Radiology department Hospital have IT department Hospital information system Replace existing HIS Application integration service New requirements/functionalities for HIS Mobile application being used In house pharmacy Electronic or manual billing Bar coding/ RFID being used in hospital Security implemented in hospitals Lab results & radiology images to be incorporated
Current DICOM/PACS system integrated with HIS system

PAGE NO 42 44 46 47 48 49 50 51 52 53 54 55 56 57 59 60 61 62 63 64 65 66

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LIST OF FIGURES S.NO 1.1 1.2 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 4.11 4.12 4.13 4.14 4.15 4.16 4.17 4.18 4.19 4.20 4.21 TITLE WHO World Health Statistics Hospital Sector 2010 Primary, secondary and tertiary care hospitals Outpatient, inpatient, rehab facilities Hospitals having emergency department No of hospitals having satellite clinics Number of beds with reference Inpatients Bed counts Hospital affiliation or planning to affiliate Specialities provided by hospitals Hospitals tied up with insurance companies Hospitals have clinical laboratory Hospitals having radiology facilities Hospital having IT department Information system in hospitals Replace existing HIS Application integration service New requirements/functionalities for HIS Mobile application being used In house pharmacy Manual or electronic billing Barcoding/ RFID facilities Security and IT infrastructure Lab results & radiology images as part of HIS PAGE NO 7 9 42 44 46 47 48 49 50 51 52 53 54 55 56 57 59 60 61 62 63 64 65

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4.22

Current DICOM/PACS system integrated with HIS system

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ABSTRACT
The health care industry, or medical industry, is a sector within the economic system that provides goods and services to treat patients with curative, preventive, rehabilitative, palliative, or, at times, unnecessary care. The modern health care sector is divided into many sub-sectors, and depends on interdisciplinary teams of trained professionals and

paraprofessionals to meet health needs of individuals and populations. The health care industry is one of the world's largest and fastest-growing industries. Consuming over 10 percent of gross domestic product (GDP) of most developed nations, health care can form an enormous part of a country's economy. Healthcare is one of Indias largest sectors, in terms of revenue and employment, and the sector is expanding rapidly. During the 1990s, Indian healthcare grew at a compound annual rate of 16%. Today the total value of the sector is more than $34 billion. This translates to $34 per capita, or roughly 6% of GDP. By 2012, Indias healthcare sector is projected to grow to nearly $40 billion.
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There are different kinds of health care facilities available in the city. Some of these health care amenities, for example, are diagnostics centers, nursing home, hospitals, blood banks, health clubs, mobile health clinics, health centers, dispensaries and 24 hour Chemists.
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The research design for the study being done is Descriptive (cross-sectional) in nature. A sample size of 38 was taken for the study out of which only 32 respondents filled the questionnaire completely and correctly. The data was collected with the help of a structured questionnaire. In the study the use of IT and administrative services in the Healthcare sector in NCR, the sampling method referred to was Non- Probability Quota Sampling.
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The data for this study is based on the survey method. The survey was conducted in NCR. The instruments used in the study were structured questionnaire and SPSS software. The data collected from the respondents was documented and consolidated. Statistical tool, namely, Perceptual mapping using Discriminant Analysis was used in the study to map the various hospitals according to their bed size. This study has been carried out to do a drive rapid

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innovation and development of service- oriented architecture in HOSPITAL INFORMATION SYSTEM by Information Technology.

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