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McDonalds continues to be recognized as a premier franchising company around the world. Approximately 70% of McDonalds worldwide restaurant businesses are owned & operated by independent businessmen & women, McDonalds franchisees. McDonalds outstanding brand recognition, experienced management, high quality food, site development expertise, advanced operational systems & unique global infrastructure position them to capitalize on global opportunities. McDonalds is currently seeking highly qualified individuals to join the McDonalds family as new franchisees in both U.S. & International markets. The feature of their tasty fast food items with unique value & services, creating a high demand for McDonalds in the international business arena. McDonalds already proves their demand in the global market by providing quality hamburgers & other fast foods. By 1997, McDonalds had 10,752 restaurants in 108 countries outside of the United States. Furthermore, there is a golden opportunity for McDonalds to expand their global foodservice in Bangladesh also. McDonalds can enter the Bangladeshi market for its demand & brand image. The biggest franchising company is McDonalds. Unique brand quality fast food provider McDonalds hold some exclusive strength. McDonalds is the provider of world quality foods. Different varieties of food items are there in McDonalds. McDonalds will get the maximum competitive advantage in Bangladesh for their exclusive brand image & superior food & service. Demand for McDonalds foods is another strength for them. McDonalds is always famous for their customer- oriented attitude. McDonalds always provide gift items with each purchase of food items or accessories. McDonalds hold some fabulous opportunities in Bangladesh as a world-class fast food provider. For a high demand of fast food in our country, they can set the high standard of fast food restaurant over here. One was the present condition of the fast food shops in Bangladesh & the other one was introducing McDonalds in Bangladesh. Almost 95% people are already ware of McDonalds & around 80% of the targeted audience want McDonalds to be in Bangladesh. Itll be beneficial for our countrys people, where they can get some world famous quality foods from McDonalds.
McDonalds is already in more than 120 countries. From the U.S. market to Europe, Europe to Asia, all around the globe, this international franchising company McDonalds has already built up more than 28,000 restaurants. Recently they captured the Indian market with high success as well. As they already creating demand in the Asian markets & with that, if the possibilities are in the favor of Bangladesh, then our country can create a great momentum with McDonalds. Furthermore, there is a golden opportunity for McDonalds to expand their global foodservice in Bangladesh also.
Time limitation: A very short time was required to make such a vast report. We needed to collect a lot of information about the company. But the time constraint was there. Unavoidable conditions: Some of the unavoidable conditions also had a deterring effect on preparing the report. (Like, strike, etc.) Restriction within the problem: High initial investment, unavailability of the ingredients of the foods, lack of technology, etc. are the restrictions within the problem.
Absence of some information regarding data collection: While making the survey for data collection, we have faced problems. Some of the information which were really essential was hard to collect.
Historical Background
Recently McDonalds captured the Indian market with high success. As they are already creating demand in the Asian markets & with that, if the possibilities are in the favor of Bangladesh, then our country can create a great momentum with McDonalds. Furthermore, there is a golden opportunity for McDonalds to expand their global foodservice in Bangladesh. McDonalds is already in more than 120 countries. From the U.S. market to Europe, Europe to Asia, all around the globe, this international franchising company McDonalds has already built up more than 28,000 restaurants, but not in Bangladesh. And, till now (2002) we could not franchise McDonald fasts food restaurant in Bangladesh, and fulfill the demand for the McDonald food grievers. Therefore it is time for McDonalds to come over Bangladesh and be a part of our daily life, where we can enjoy all the delicious fast food with in the reach of our hand. This report will help us to take the flavor of Franchising McDonalds in Bangladesh.
Sources: While preparing this report, we used both primary & secondary sources to collect data.
Primary sources: We did questionnaires, surveys, and interviewing people from different fast food shops etc. on collecting informations.
Secondary sources: As secondary sources we got the help from different books, websites of McDonalds etc. for our convenient on preparing this report. On collecting the datas, first of all we made a questionnaire for the general public. We constitute some general viewpoints of those people regarding the franchising of McDonalds in our country & also the present fast-food condition of our country. Then some personal interviews with the sales people of some of the fast food shops over here also provided extra help to us. In addition, the official web site of McDonalds gives us more information about their franchising requirements & other important & significant factors. Accumulated with all these sources, some of the books also provided some general but imperative informations on preparing & developing the report.
Report Preview
1. BRIEF VIEW AT MCDONALDS 2. FRANCHISING REQUIREMENTS OF MCDONALDS 3. HOW CAN MCDONALDS IS INTERNATIONALLY COMPETITIVE 4. FACTOR CONDITION 5. DEMAND CONDITION 6. RELATED & SUPPORTING INDUSTRIES 7. FIRM STRATEGY, STRUCTURE & RIVALRY 8. SWOT ANALYSIS OF MCDONALDS (STRENGTH, WEAKNESS, OPPORTUNITY & THREAT) 9. PEST ANALYSIS OF MCDONALDS (POLITICAL, ECONOMICAL, SOCIAL, TECHNOLOGICAL) 10. ESTIMATING THE MARKET POTENTIAL OF MCDONALDS 11. ESTIMATING THE SALES POTENTIAL OF MCDONALDS 12. DECIDING THE PRODUCT POLICY OF MCDONALDS 13. IMPLEMENTING A PRICING POLICY OF MCDONALDS 14. MAKING A DISTRIBUTION POLICY OF MCDONALDS 15. DEVELOPING A PROMOTION POLICY OF MCDONALDS 16. CONCLUSION 17. QUESTIONNAIRE ON MCDONALDS 18. ANALYSIS OF THE QUESTIONNAIRE 19. ANALYSIS OF THE PRESENT SITUATION 20. RECOMMENDATION 21. THE FUTURE PLAN 22. FEASIBILTY STUDY
Business qualification that McDonalds seek in its potential franchisees High personal integrity Entrepreneurial spirit & strong desire to succeed A proven ability to motivate & train people The ability to manage finances A willingness to personally devote fulltime A willingness to complete a comprehensive training program Financial resources McDonalds franchising cost New restaurant costs range from $444,800- $742,150 Additional cost for size, area, kitchen, decoration, inventory, pre- opening expenses Cash or liquid assets require to acquire a franchise- $175,000 McDonalds grant a Business Facilities Lease (BFL) An individual must have a minimum of $100,000 of no- borrowed personal resources to be considered to be franchise under the BFL Program. Availability of opportunities in ones country The availability of franchises in specific geographic areas must be discussed with McDonalds franchising personnel in the specific country for which someone have interest.
Factor Condition Demand Condition Related & Supporting Industries Firm Strategy, Structure & Rivalry All of the above terms of Porter Diamond Model will be taken into consideration, when McDonalds will enter in the Bangladeshi market. How this framework matters in Bangladesh is really important to know when McDonalds is there. So, lets have a close look when worlds biggest fast-food provider McDonalds & Porters Framework combines together.
Factor Condition: Economic theory says factors of production are labor, land, natural resources, capital & infrastructure. Those factors eventually will determine the flow of trade. The franchisee for McDonalds has to determine these factors that makes the most use of it. From the perspective of skilled labor & infrastructure, Bangladesh will get the advantage of large population with potential manpower. Also it has many unemployed people who are seeking for job every time. So, employees for the production house & also for the sales centers & offices will be very much available. So labor will not be a major factor to be considered. The location of the center can face a bit problem, as there is scarcity of place in Dhaka city- as it is the most populated cities in Bangladesh. Reasonable place in a reasonable cost (rental or sold) might be a problem to find. So, for a better location where McDonalds can have potential customers, places like Gulshan, Banani, Uttara, Baridhara or Dhanmondi can be the better options.
Related & Supporting Industries: In that term, McDonalds will face most of the problem. As the climate & geographical conditions of Bangladesh are very different from that of U.S.A. & U.K., the quality raw materials that are essential for a food item to be an actual McDonalds item will be very difficult to get. The firm may not find the right quality of meat, potatoes, and pickles etc. they may need to produce them here or bring from some other countries to maintain the quality of the foods. For example, the potatoes used for the French Fries of McDonalds have to be a certain size & shape; they do not make fries from any other types of potatoes. But those types of potatoes are not available here; even the ground & climate are not also perfect for those potatoes. Same thing can be happen with other materials also- that will increase the cost of making the foods & subsequently the price of the foods- which might be unaffordable for the customers. In that case it would be good options to buy local materials without hampering its quality. It will be good for our economy because it encourages local industry.
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So, after considering all the factors, McDonalds can enter the Bangladeshi market for its demand & brand image. If they can attract the customers through its world quality foods & services with the convenience, then McDonalds has got a glorious opportunity to make a relationship with our country also- as they did with one hundred & twenty countries already.
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STRENGTH McDonalds
Unique brand quality fast food provider McDonalds hold some exclusive strength. They can make a worth use of those when theyll be in the Bangladeshi market. Those are as following: McDonalds is famous for their brand image all around the globe. The potential customers of Bangladesh will support them, as McDonalds title is already in their mind. Means, peoples awareness will automatically create the demand. McDonalds is the provider of world quality foods. Different varieties of food items are there in McDonalds. This is one of the major strength that McDonalds holds to be successful in our country. McDonalds will get the maximum competitive advantage in Bangladesh for their exclusive brand image & superior food & service. Demand for McDonalds foods is another strength for them. McDonalds will sell their foods in a comparable price like Helvatia & Wimpy, where these two are regarding as their main competitor. McDonalds is always famous for their customer- oriented attitude. They are always conscious about consumers perception, their choice, their demand & so on. They always take customers suggestions & all the information. Such kind of attitude can easily make customers in Bangladesh. McDonalds always provide gift items with each purchase of food items or accessories. Such step will attract more customers in Bangladesh.
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OPPORTUNITIES McDonalds
McDonalds hold some fabulous opportunities in Bangladesh as a world-class fast food provider. Those opportunities are as following:
For a high demand of fast food in our country, they can set the high standard of fast food restaurant over here. Availability of supplier will be on their support. Availability of labor is also one of their advantages in Bangladesh. McDonalds will get the opportunity of expanding their branch on the other part of the Bangladesh if they can create & maintain the overall demand. So, the branching opportunity is also in McDonalds favor.
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POLITICAL CONDITIONS
Following political conditions can affect McDonalds in different manner: Political corruption like strike, hartal, etc. can negatively affect McDonalds. Government rules & regulations can intervene in McDonalds success. Trade barrier can create a lot of problem for McDonalds on bringing raw materials from other country.
ECONOMICAL CONDITIONS
McDonalds
Some economical criterias can affect McDonalds. These are as following: Poor economical infrastructure might affect McDonalds. Financial help can be generated from the banks of Bangladesh. Maintaining the profitability with high investment to be returned can be a Job in hand for McDonalds.
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SOCIAL CONDITIONS
McDonalds
There are some social factors that should be taken under consideration while entering the Bangladeshi market. McDonalds has to be lineal to judge those factors. Those are as following: First of all, they have to understand the culture of Bangladesh. Food must be provided according to the cultural substances. Religion is also important to consider. 95% people in Bangladesh are Muslim. There are also other religions people also. So, they can bring beef, chicken, vegetableall kind of food in this country.
TECHNOLOGICAL CONDITIONS
McDonalds
Some technological criterias should be mentioned which is important in McDonalds perspective. Those are as following: McDonalds technological items give them the competitive benefit on producing high quality food. They are also known as worlds best quick service restaurant. Its just because of the use of integrated & fast machines. The McDonalds franchising department will provide all the necessary machines. We dont have to pay any additional fees or charges for those exclusive machines. Itll be included with the initial cost.
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Varieties of food in McDonalds: Variation may occur depending on the local supplier, the region of the country & the season of the year. For instance, McDonalds provides specialties such as Egg McMuffinn, Sausage McMuffinn, Sausage Biscuit, pasteurized Eggs, Breakfast Sauce,
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Steak, Egg & Cheese Bagel & so on for breakfast only. These delicious items are hardly available in the either of the fast food restaurants of Bangladesh.
TARGETED TIME TO REACH THE BREAK- EVEN POINT: 4 yrs SALES NEEDED TO REACH THE INITIAL POINT (per year): 1,24,77,500Tk. ESTIMATED SALES: ITEMS BIG MAC MEAL CHICKEN NUGGETS FRENCH FRIES GRILLED CHICKEN SALES (Price*quantity per day*365days) 140*40*365 = 20,44,000Tk. 120*25*365 = 10,95,000Tk. 40*100*365 = 14,60,000Tk. 200*25*365 = 18,25,000Tk.
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CHICKEN McGRILL FILET- O- FISH JUICES SODAS OTHER ITEMS TOTAL SALES (per year)
(The above chart shows the estimated sales of McDonalds each year. This calculation will vary according to the demand, quantity, preferences & so on. It can also vary yearly. So, This is just an estimated figure by how McDonalds can reach the break-even point in 4 yrs.)
So to address the ingredients of McDonalds food, a complete list with details of the menu items from Big McSandwiches to small order of fries must be provided to the franchisee of Bangladesh. It therefore gives the management a clearer view about the contents of the food items as well as nutrition analysis.
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ITEMS
BIG MAC MEAL CHICKEN NUGGETS (6 pcs.) CHICKEN McGRILL GRILLED CHICKEN BREAST FILLET CRISPY CHICKEN BREAST FILLET CHICKEN MAC NUGGETS
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(6 pcs.) FILET- O- FISH GRILLED CHICKEN FRENCH FRIES CAESER SALAD CHEF SALAD GARDEN SALAD LOW FAT GRANOLA FRUIT & YOGART & PARFAIT SHAKE MIX ORANGE JUICE SODAS HOT CHOCOLATE MIX COFFEE TEA
Distribution Policy of
McDonalds
Distribution is needed very much for any company, and more complicated while a foreign company is entering a new market. It goes with McDonalds while entering Bangladesh. For the storehouse distribution, McDonalds does not need to work hard at first, as in the beginning it will start with only one place in Dhaka. So in the preliminary stage, the distribution of the foods to the customers will not be of much hazard. And even when there will be more than one stores, the distribution of the foods to the customers will never be a very big thing, as the foods are always prepared on spot at McDonalds. So the foods are always ready to reach the customers within some moments. The main distribution McDonalds has to think is the external distribution of how will they get the supplies of the raw materials and from where. There are many materials usually used to prepare the foods that are not easily available in Bangladesh. For those materials McDonalds has to bring them from other places, like India. As an example,
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the potatoes used by McDonalds for preparing their French-fries have to be of a certain quality. The potatoes have to be of a certain shape and size, and this needs special type of soil to grow, which may not be found here. So maybe the potatoes have to be brought from somewhere else. Like that items as sesame seeds for the buns, special sauce of McDonalds, tartar sauce, cellulose gum and some others are not very much available here. They need to be brought from somewhere else. According to the management contract policy of McDonalds, they have their certain distribution system. For the raw materials, they have certain places from where to bring which product and how. So we have to follow the instructions of the policies given by the authority to conduct the distribution.
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Attractive brochures will also be published for more convenience. Electronic media, like television, radio will also help with general advertisement for more publicity. Itll be generated almost everyday. Use of Internet based media will help McDonalds to advertise itself that it has now in Bangladesh. Advertisement in different web- sites & web pages will allow McDonalds to make more of their publicity. McDonalds will provide gift items with each food purchase; this can be a very good promotional policy for McDonalds. From this they can gain much more competitive advantage, because still no fast food shop in our country is creating such kind of attraction. McDonalds will make a KID ZONE for small children just beside or inside the food store. This will make a quite good attraction among the young children. Finally, a lot of advertisement in the road- side billboards, posters, banners, & signboards will attract people. Whenever they see, wherever they see- all around the city; will give them the 100% competitive advantage in the fast food competition.
Conclusion
So, in the present condition of the fast food market in Bangladesh, arrival of McDonalds will be a great achievement for our country. The people will be able to taste the world quality food in comparison of other fast foods available in the country. As we have already figured out that factors & demand condition is already in our favor, itll be a great advantage for us to bring McDonalds in Bangladesh. Though the initial investment is very high, but the return in long term can be very much effective. So, everyone can expect McDonalds to be in Bangladesh very soon.
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Feasibility Study
After all the analysis & planning, if we do the feasibility study for McDonalds, then some criteria has to be consider. Those are as following:
For bringing McDonalds in Bangladesh, a very high investment is necessary. Making such a high payment at- a- time is really tough. Initial cost for bringing McDonalds is also very high. Cash/ liquid assets require to acquire a franchise is worth $175,000, which is a very big amount. Other additional costs are also there to make the investment very high. When McDonalds will be in Bangladesh, they have make a very quick sales & heed to reach at the break- even point in 4 yrs time. If they couldnt reach the target, then they might face a severe struggle in Bangladeshi market. They might create the attraction in the first year of their arrival. But if they couldnt continue in the same speed next couple of years, then loss will be there.
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Price of McDonalds items will play a big role on their success or failure. If the price is too high, the customer will be at the minimum level, because of the low affordability. McDonalds cant even dream of the profit then in Bangladesh.
So, we can conclude in our feasibility study that, for the high investment & price of foods, its not quite feasible enough to bring it in our country. Its just because, when a company is in international business, theyll always look for demand & then profit will be automatically there. So, if McDonalds cant guarantee to cover the whole cost in 4 years after their arrival in Bangladesh, then in our view its not feasible to bring McDonalds for the time being.
APPENDIX
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SAMPLE QUESTIONNAIRE
1. 2. 3. 4. Age: Gender: Profession: Residence: .
5. How do you rate fast food in Bangladesh? a. Poor b. Moderate c. Good d. Excellent
6. Do you want more fast food shops in Bangladesh? a. Yes b. No c. Dont know
7. How do you rate the quality of fast food in Bangladesh? a. Satisfying No comments b. Not satisfying c. Ill eat anyway d.
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8. How do you rate the price of fast food in Bangladesh? a. Affordable doesnt matter b. Cheap c. Oh my god! d. Price
9. Which fast food shop you prefer in Bangladesh? a. Helvatia e. Other 10. b. Wimpy c. Golpea Burger d. Swiss
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a. Definitely familiar!
12. If you found McDonalds in Bangladesh, what will be your reaction? a. Who cares? true 13. b. Wow c. So funny d. Dream comes
If McDonalds comes to our country, will you try it? b. Never- ever c. if its affordable, Ill be
14. What price range of McDonalds fast food can make you go there? a. 100-150 b. 150-200 c. 200-250 d. >250
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15. With whom you always want to be in the McDonalds? a. Friends b. Mom & Dad! c. Girl friend/ Boy friend Alone e. Grandma! 16. a. Yes Have you ever tasted McDonalds in abroad? b. No c. I dont remember d.
17. Where you want McDonalds to be in the Dhaka City? a. Banani e. Uttara b. Dhanmondi c. Gulshan d. Baily road
18. Do you want McDonalds to compete with other fast food shops in Dhaka? a. Not at all b. Let them fight! c. Let see who wins? d. McDonalds will win! 19. McDonalds vision is WORLDS BEST QUICK SERVICE RESTAURANT EXPERIENCEWhat do u think about their vision? a. Acceptable b. oh really?! so (cuz I dont know) C. Cool d. I dont think
20. Do you really want to see McDonalds in Dhaka city? a. Never b. Im confused c. If its here, Ive no problem d. I want McDonalds!
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The growing demand for fast food in Bangladesh is 85%. According to the peoples need, there are not enough quality fast food shops in Dhaka. From the survey it shows that 92% of the people seeks for more quality fast food shops. Reviewing the customers preference, it shows that 36% people are not satisfied with the existing quality of the fast food. Only 31% of the people are satisfied with the quality. The rest of the people would eat anyway. In terms of price range, 84% of the people can afford to have fast food. Whereas, only 8% thinks that its beyond their affordability. Most popular fast food shop in Dhaka right now seems to be Helvatia. They have the preference of 60% people.
Situation Analysis
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Along with the present situation of fast food in Bangladesh, we also found from the survey that how the people will perceive the introduction of McDonalds. 95% of the people are already aware of McDonalds. There is a positive reaction pattern among 80% of the people who are demanding for McDonalds to be in the Dhaka City. 69% of the people are expecting to be the price of the food items of McDonalds within the range of 100-150Tk. Majority of the people wants McDonalds to be situated in Dhanmondi area. It was quite obvious from the survey that McDonalds will definitely have a competitive advantage. Its about 85% people who believe it that way. The potential age group is found to be between 16- 28. Majority of the people would prefer to go to McDonalds with their friends & family.
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BIBLIOGRAPHY
Hill, Charles E. L. International Business. USA: McGraw- Hill Companies, 1994. Czinkota, M.R., Ronakainen, I.A., & Moffett, M.H. 1994, International Business, Third edition, The Dryden press. E. Boon Lovis, L. Kurtz David. Contemporary Business Communication. USA: Prentice Hall, 1997, Second edition. Lesikar, V.Raymond, Pettit, D. John. Business Communication. Delhi: Laxman Chand Arya, 2000, Sixth edition. From the original website of McDonalds- www.mcdonalds.com
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