Mckinsey 7S Model of India Infoline Ltd

Structure Hard Ss Strategy

Shared Values

Systems

Skills

Style

Soft Ss

Staff

12.2 Skill :

The company has the skills needed to carry out the company strat Skills are considered as one of the most attribute/capacities of an organization. The term skills include those characters which most people uses to egy like,

A good specialized knowledge about the financial products and stock market to serve the clients better.

High levels of specialization in communication. Ability to convert the prospect into customer. Apart from this the company follows on-job training

All the executors level, employees skills are improved in areas like communication, leadership, administration, time management, computer knowledge, presentation, team building and they are trained under various other aspects like self-development. The HR department identifies several areas for continuously updating technical/professional skills for employees and brings about attitudinal change in developing good work culture in all areas.

12.3 Style :

The

objective

of

the

organization

consist

of

two

components

Organizational Culture: The domain values and beliefs and norms which develop over time and become relatively enduring features of organizational life.

ManagementStyle:

More a matter of what managers do than what they say, what are they focusing on. In India Infoline the leadership style followed is democratic group efforts. Here all employees play an active part in giving suggestions for decision making. All major decision is taken in branch concerned. The managing director or the managers of the concerned departments and branches will take the major decisions.

In India Infoline incentives are given to the employees those who are achieving their targets and it promotes them to the higher levels.

12.4 Strategy:

Business Strategy Continuously assimilate, analyse and apply knowledge to power superior financial decisions. Focus on core competence in the financial services. Reduce risk through multiple products and diverse revenue streams.

Customer Strategy Enhance customer retention through quality research and services. Efficiently deploy cutting-edge technology. Create a wide, multi-model network to serve customers at one stop.

People Strategy Attract exceptionally talented and driven people. Ensure a conductive environment. Share ownership liberally.

12.5 System:

System in 7S framework refers to the rules, regulations and procedures both formal and informal that complement the organization structure. It includes production planning & control systems, capital budgeting systems etc. The system of India Infoline includes:

Reviews and Meetings: India Infoline conducts periodical meetings every month regarding the performance of the branch and also conducts meeting whenever necessary. In the branch level the branch manager conducts meetings for all relationship managers in the branch to review the performance and to set new targets.

Internet and Technology: The Company has 100% management information system. It helps in day-to-day business administration. It also helps to achieve targets more effectively. India Infoline provides its employees the internet facility and technological support to access and to share the information among as and when they require it. It facilitates better communication among the employees. The company publishes quarterly reports and annual report every year

12.6 Staff:

It includes human resource management, rewards and recognition. The main strength of India Infoline is its research teams efficiency and team work of the employees. Staff of India Infoline is as follows:

Human Resource Manager:-

The main function of the head of the department in India Infoline is strategizing and goal setting. HOD oversees the future requirement of the company, accordingly makes strategies and sets goal to achieve that target.

Regional Manager:-

The main function of the regional manager is to implement the planned programmes of the company into actions and get the feedback from their subordinates and based on that feedback they can modify or eliminate actions.

Branch Manager:-

Branch manager oversees the branch on sales, trading turnover, new clients joining, and administration and customer services. He set the target for sales by seeing future expansion of the company. His activities are not only limited to target setting but also contribute towards employee welfare by facilitating good working atmosphere and provides good customer services.

Sales Manager:-

The function of the sales manager is to recruit relationship managers in coordination with branch manager as per the benchmark framed by the company and giving necessary training for their overall team development so as to attain the business goal.

12.7 Shared Values:

The shared values include the guiding concept, values and beliefs of the company. It also includes the long term vision of the company.

It refers to a set of values and aspirations that goes beyond the conventional formal statement of corporate objectives. Culture of organization is usually determined by some of the values benefits and working practices that exist within an organization operational standard.