How do I get Academy Connection help?

Back to top The Academy Connection Support Desks are able to help support Students in several languages. English, Arabic, Portuguese, Spanish, French, German and Japanese. Our email address is: academysupport@netacad.net Scores must be verified by the Academic Assessment System (AAS) There are currently three versions of the CCNA 2 Voucher exam. Instructors and Students must receive a score of "voucher eligible" on one of the three exams. Each exam may only be taken once. What is the recommended system setup for the Academy Connection site? Back to top To use all the features of the Academy Connection site, Curricula, and Assessment Server on your desktop, laptop PC, or Macintosh, Cisco makes the following recommended system setup. Please Note: If your system and browser do not meet the minimum requirements listed below, you are likely to experience errors and problems in the Cisco Networking Academy Program. Cisco Networking Academy PC Guidelines Below are the system or PC recommendations for Cisco Networking Academy for using Academy Connection, the content and assessments. Problems can result if using incompatible or very outdated systems or components. CCNA Discovery and Exploration Curricula: recommended System Requirements Windows 2000 or Windows XP

Pentium III or higher processor 512 MB Installed RAM IE 6.0, or Firefox 1.x (Java, JavaScript, and Style Sheets Enabled) Flash 8.x Plugin 17" Monitor (15" minimum) 1024 x 768 Resolution, High Color (16-Bit) (800 x 600 Resolution, 256 colors minimum) Video Card Driver 10 Base T Ethernet Card and or wireless capability Mouse, Speakers, Headphones, and Sound Card (Audio Support)

Note: CCNA Discovery, CCNA Exploration with Packet Tracer are NOT SUPPORTED on Macintosh systems ITE: PC and Hardware Course v4.0: Recommended System Requirements Windows Windows 2000 or Windows XP

Pentium III or higher processor 512 MB Installed RAM (ITE requires 512 MB RAM for virtual laptop) IE 6.0, or Firefox 1.x (Java, JavaScript, and Style Sheets Enabled) Flash 8.x Plugin 17" Monitor (15" minimum) 1024 x 768 Resolution, High Color (16-Bit) (800 x 600 Resolution, 256 colors minimum) 10 Base T Ethernet Card and or wireless capability Mouse, Speakers, Headphones, and Sound Card

Macintosh OS X with OS 9 Classic Environment

Power PC G3 Processor or higher 512 MB Installed RAM (ITE requires 512 MB RAM for virtual laptop) Firefox 1.x (Java, JavaScript, and Style Sheets Enabled) Flash 8.0 Plugin 17" Monitor 1027 x 768 Resolution, High Color (16-Bit) 10 Base T Ethernet Card Mouse, Speakers, Headphones, and Sound Card