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I am M.Kalippandi M.B.A student from K.L.N. College Of Engineering Madurai studying in the final year. As for my project on Dealers Satisfaction With Reference to Ramco Cements at Madurai Request your cooperation kindly fill it up the Questionnaire a give Suggestions. The information supplied by you will be kept confidential and Will be used only for academic purposes. Youre sincerely M. Kalippandi 1. Dealer Name : Shop Name Age Address : : : below 25 26-45 above 45
Contact No.
2.
a). Below 10
b) 11-15
c) 16-20
d). Above 20
3.
a). 1
b) 2
c). 3
d) 4
Please Specify:
4.
a). 10-50
b) 51-100
c). 101-150
5.
a) Ramco
b) Sankar
c) Birla Super
d Ultratech
6.
Which brand does your customer prefer? a) Ramco b) Sankar c) Birla Super d) Ultratech e) any others
7.
d). All
8.
Whether the expected quantity of Ramco Cement is supplied to you in time? (a) Yes No
9.
Are you getting the cement regularly from Ramco Cement? a). Yes No
10.
Has the company conducted any dealers promotion programmes?(Last one or two Years) a). yes. No
11.
Rate the following brands based on quality a. Ramco b. Sankar c. Birla super d. Ultratech
12.
Rate the following brands based on Price a. Ramco b. Sankar c. Birla super d. Ultratech
13.
Rate the following brands based on Demand a. Ramco b. Sankar c. Birla super d. Ultratech
14.
Which of the following media advertising are considered to be more effective? (a) Print media (c Radio Electronic media outdoor advertisement
15.
Advertising wise which cement brand is best? a. Ramco b. Sankar c. Birla super d. Ultratech
16.
What type of problem do you face in the delivery & purchase of Ramco Cement? a. c. Bad Packing. Insufficient delivery. b. d. Lack of timing. No problem.
17.
What are the factors that you expect from Ramco Cement? (a) Promotional Schem (c) Service Sales follow-up Credit Facility
18.
19.
When a customer asks for a particular brand do you try selling other brands? Yes No If yes, then which are those brands? Why?
20.
Are you satisfied the dealer service provided by Ramco Cement? a. Yes. if No why?: b. No.
21.
22.
23.
What is overall rating you give to Ramco cements? (a) (c) Very Good Satisfactory Good Poor
24.
Do you have any complaints about Ramco Cement? (a) Yes If yes, specify the reason, No
25.
Do you have any suggestions to improve the quality of Ramco Cement? (a) Yes If yes, specify, No