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1 Question Bank for HRM 1. a. b. c. d. 2.

a) b) c) d) Delphi Technique is used mainly in the context of: Performance Evaluation Expert Forecasting Talent Management Benefits Administration SHRM is mainly focused on: Providing employees with benefits and perks Creating competitive advantage through HR practices Career planning at all levels Providing advice on HR

3. Horizontal fit in a firms HR policies refers to: a) Consistency amongst the HR practices in a firm b) Doing things differently from the competition c) Focusing on strategy rather than routine administration d) The need to create a formal HR policy 4. a) b) c) d) 5. a) b) c) d) Vertical fit in a firms HR policy refers to: Degree of fit between a firms HR policy and business strategy A preoccupation with HR personnel rather than employees in general Consulting only with the top employees on strategy Fitting all employees into verticals Transition Probability Matrix is an HR tool that is used in: Markov Analysis Maslow Analysis Organizational Development Consulting Attrition Analysis

6. Micro motion Studies are used to analyse: a) Jobs that contain short-cycle (repetitive) tasks b) Competitive patterns in an industry c) Economic approaches to HR d) HR approaches at the level of individual employees 7. The selection ratio in recruitment is: a) Number of jobs divided by number of applicants b) Number of job applicants divided by number of job openings c) Number of those who dont apply to those who apply

2 d) Number of applicants selected to those rejected 8. The base rate of success refers to the: a) b) c) d) 9. a) b) c) d) 10. a) b) c) d) 11. a) b) c) d) Proportion of employees who can do the job even if selected at random Proportion of employees who can do the job well if selected carefully The ratio of success to failure in a particular job Numbers of failures who can be taught to succeed through HR interventions Action learning focuses on: Learning facts Programmed Knowledge Theories Questions that generate insights Inter-rater reliability during an interview means: Bias in favour of internal candidate Bias in favour of external candidate Disagreement on the suitability of a candidate for a position Agreement on the suitability of a candidate for a position Personality tests of employees mainly use: Correct answers Ratio of correct to incorrect answers Self-descriptive answers An experts evaluation of the employee

12. Suggestion systems in organizations were introduced for the first time in the US in the: a) Seventeenth century b) Eighteenth century c) Nineteenth century d) Twentieth century 13. Mitchell Feins contribution to compensation theory and practice was known as: a) The Scanlon Plan b) The Rucker Plan c) Winsharing d) Improshare (Improved Productivity through Sharing) 14. The polycentric approach to International HRM will give: a) More freedom to subsidiaries b) Less freedom to subsidiaries

3 c) Freedom to a few select subsidiaries d) Absolute control to headquarters 15. a) b) c) d) Ergonomics is the study of: How workers relate to their environment How workers interact if left to themselves How workers should ideally interact How to increase productivity through workplace design

16. Motion economy is related to: a) Studying how workers move about in factories b) Minimizing physical movements in production c) Maximizing physical movements in production d) Get workers to move about to avoid a sedentary lifestyle 17. Benchmarking is a technique: a) For keeping many workers on the bench b) For identifying best practices c) For identifying worst practices d) For deploying optimal practices 18. The Hay Plan relates to the area of: a) Benefits administration b) Compensation planning c) Retirement and pension plans d) Career planning 19. Expectancy theory is related to the work of: a) Ed Lawler b) Abraham Maslow c) Victor Vroom d) Dave Ulrich 20. The Graphic Rating Scale is for: a) Planning compensation b) Organizational development c) Performance appraisal d) Career planning 21. John Kotter is a leading theorist and consultant in the area of: a) HRM b) Strategy

4 c) Change management d) Organizational development 22. Speak-Up programs were introduced in firms like Toyota in order to: a) Encourage downward communication b) Encourage upward communication c) Encourage lateral communication between peers d) Encourage candid discussions with customers/clients 23. Kurt Lewins change model uses the following three steps: a) Unfreezing, Moving, Refreezing b) Unfreezing, Moving, Unfreezing c) Moving, Freezing, Refreezing d) Unfreezing, Refreezing, Moving 24. Title VII of the Civil Rights Act of 1964 is related to: a) Increasing the number of minorities in firms b) Decreasing the number of minorities in firms c) Elimination of Discrimination in firms d) Bringing retired employees back to work 25. Electronic Performance Support Systems aim to: a) Offer IT courses on the Internet b) Increase the use of IT tools in management development programs c) Make IT tools available to increase the productivity of employees d) Make employee databases available more freely 26. Ratio analysis is used in HR mainly in order to: a) Decide how much to pay employees b) Make forecasts in manpower planning c) Administer career planning programs d) Increase the efficiency of benefits administration 27. a) b) c) d) 360 degree appraisals: Involve seniors making appraisals of juniors Involve juniors making appraisals of seniors Involve a number of stakeholders in making employee appraisals Involve outsourcing appraisals whenever possible

28. Human Resources Information System (HRIS) is a good example of: a) Strategic Change Intervention in organizational development b) HRM intervention in organizational development

5 c) Techno-structural intervention in organizational development d) Career Planning in organizational development 29. Geert Hofstede is best known for his work on: a) The role of racial differences in International HRM b) The role of cultural differences in international management c) The role of social differences in management theory d) The role of ethnicity in employee thought patterns 30. Reliability in testing means: a) Consistency of scores during a retest using a specific pattern of questions b) Consistency of scores in alternate tests using random patterns of questions c) The tester has found a way to minimize his biases d) The tested can read the testers mind 31. Work sampling attempts to find out: a) How long an employee can concentrate on a particular task b) How interested an employee is if the task is boring or repetitive c) How a job applicant actually performs on the job applied for d) How beginners work compared to those who have advanced expertise 32. Alternate Staffing mainly uses the services of: a) Permanent workers b) Guest workers from abroad c) Temporary workers of different types d) Consultants 33. The term authority in HR means: a) The ability to make decisions b) The need to make decisions c) The right to make decisions d) The habit of making decisions 34. a) b) c) d) Staff managers are those who mainly: Substitute for line managers Do all the managerial work with assistance from anybody available Advice and support line managers in their tasks Take orders quietly without making a fuss

35. Employee Advocacy in HR means: a) Representing the interests of workers to management b) Explaining the decisions of top management to workers

6 c) Walking a tightrope between management and labour d) Keeping trade unions in good humor 36. a) b) c) d) 37. a) b) c) d) An Internal Job Posting will allow employees to: Apply for a position only if they are not already employed in a firm Apply for a position even if they are already employed in another department in a firm Apply for internal positions only if they are internet savvy Share the job with those who are willing to do so Job Analysts who work in the HR function are mainly preoccupied with: Talking to employees Writing job descriptions Conducting job interviews Answering queries from job applicants

38. The main task of line managers is to: a) Accomplish tasks by directly supervising employees b) Ensure that staff managers are well-behaved c) Take disciplinary action as many times as possible d) Put in a lot of effort in employee appraisals 39. Self-directed teams use a model of decision-making that is known as a) Consensus decision making b) Unilateral decision making c) Arbitrary decision making d) Virtual decision making 40. Behavior Modeling depends on first showing employees: a) How employees ought to behave by using role models b) How employees used to behave in the past c) How employees actually behave d) How employees misbehavior can lead to loss of customers 41. The main task of a successful employee orientation program: a) Is to introduce employees to customers b) Is to introduce employees to each other c) Is to provide basic information about the firm d) All of the above whenever possible 42. Training is preoccupied with imparting: a) Knowledge to employees b) Theoretical perspectives to employees

7 c) Skill-sets to employees d) Preparing them for career development 43. Self-actualization is at the: a) Top of Maslows hierarchy of needs b) Irrelevant to Maslows hierarchy of needs c) Bottom of Maslows hierarchy of needs d) In the middle of Maslows hierarchy of needs 44. James M. Burns is best known for: a) His theory of motivation b) His theory of volition c) His theory of leadership d) His theory of recruitment 45. Situational interviews attempt to understand: a) How employees will behave in a given situation in the future b) How employees find role models to shape their behavior c) How employees actually behave in the present d) How potential employees influence each other during job interviews.

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