RENEE HENNESSY

1 First Avenue | Indianapolis, IN 01234

555-123-4567 | name@email.com

MEDICAL BILLING & CODING SPECIALIST

Strong knowledge of best practices in billing and coding through
completion of hands-on work and credentialing program. Proven to
execute assignments in a thorough and organized manner while
achieving all deadlines and productivity goals. Adept in managing
processes throughout multi-site, multi-state operations with direct
accountability for leading data processing teams. Highly effective as an
individual contributor or team player. Pursuing CPC qualification to
complement CMAA and CBCS credentials.
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PROFESSIONAL EXPERIENCE
CMAA & CBCS
Indiana Gastroenterology Group, Inc. – Indianapolis, IN Credentials
Billing Specialist (08-present)
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Processed billing for a multi-practice environment with 28 providers,
Certificate of Mastery
involving reviewing eligibility, initiating claims, and working with
of Medical Billing
patients and carriers to guarantee payment. Recently selected to handle
A/R activities for aged receivables. Initiate collection calls to patients ■
with invoices past 60 days, establish mutually agreeable payment Certified Professional
solutions, and track account activity to ensure follow through. Field Coder Candidate
patient and customer service inquiries.
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 Perform administrative tasks including maintaining files,
distributing correspondence, and addressing service queries. Medical Data Handling,
Review, & Storage
 Reduce claims on hold by sourcing missing information such as
physicians’ NPI, Medicare, and Medicaid provider numbers. ■

Reimbursement
First Data Processing, Inc. – Indianapolis, IN Maximization
Reimbursement Clerk (06-07)
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Examined EOBs, reviewed account activity, and calculated and
processed overpayment reimbursements. Refiled Medicare, Medicaid, Medical Office Etiquette
and private insurance claims to ensure correct payouts. Posted cash ■
payments to the AS 400 system.
Diagnostic &
 Administered 4 city contracts by processing up to $120K in refunds Procedural Coding
due to patients and providers each month.
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 Performed actions with speed and accuracy, ensuring all
transactions were recorded and processed correctly. State & Federal
Guidelines
Nation Telecommunications – Indianapolis, IN ■
Data Entry Supervisor (01-04) & Lead Order Entry (93-01)
Performance
Oversaw a high-volume, multi-state data processing environment with Management
10+ direct reports. Scheduled resources, monitored KPIs, and trained
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staff to optimize productivity and accuracy.
 Identified and quickly corrected issues with the potential to impact Team Leadership
the timely completion of billing orders. ■
 Produced management reports and maintained open Staff Training
communications with senior leadership.
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PROFESSIONAL DEVELOPMENT Management
TechSkills – Indianapolis, IN Communications
Medical Billing & Coding / CMAA & CBCS Certifications (07) ■

NHA Member
CURRENT COMMUNITY INVOLVEMENT
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Indianapolis Children’s Hospital – Resource Room Volunteer