Alec S.

Johnston
915 N Wayne St, Apt 101, Arlington, VA 22201 (202) 297-8110 alec.johnston1@gmail.com

Professional Experience
Best Buy Connectivty Sales Supervisor, Washington D.C., 2012 Present Drive profitability within the Computing/Tablet space, meet or exceed financial targets Coach and train team of 10 sales associates to drive customer experience and financial results Strategic merchandizing to support sales staff and provide great visual presentation Manage shrink and shrink awareness throughout department Best Buy/Geek Squad Geek Squad Manager, Arlington, VA, 2010 Present Supervise a staff of 14 Geek Squad agents (technology consultation and repair) driving improvements in revenue, margin, employee experience, and client experience Develop new processes designed to improve overall operation of Geek Squad business, and conduct training of precinct agents resulting in improved customer and employee experiences Successfully execute a Geek Squad departmental business plan focusing on 3 metrics: revenue, margin, and Selling General & Administrative expenses to improve profitability and reduce costs Provide direct support for Windows, Mac OS X, and Microsoft Office CSC Germany Project Manager, Berlin Germany, October 2008 April 2009 Analyzed E-Government benchmarking in the EU for German Federal Ministry of the Interior to provide tools, resources, and models of effective policy; created report with project findings Developed project plan, coordinated project, communicated changes and progress to client, completed project on time and on budget, and managed team activities Conducted literature review and case studies of the state of E-Government in various countries, performed analysis of datasets in Excel and SPSS Facilitated communication, cooperation, and execution within diverse multicultural team (4 countries) Euro-Schulen Organisation English Teacher & Internship Advisor, Erfurt & Berlin Germany, October 2007 April 2010 Developed curriculum that adhered to international business English standards Taught essay writing skills, language mechanics, and business content to 3 classes of post-secondary business students ranging in size from 12-20 students Served as an internship advisor for my students; successfully placed 7 students in internships in English speaking countries Taught workshops on intercultural communication and working in an international environment Designed and taught specialized English language courses to clients from a variety of sectors including: education, business and government University of Pittsburgh/Nationality Rooms and Intercultural Exchange Programs Administrative Assistant, Pittsburgh, PA, August 2005 May 2007 Followed established policies and procedures, completed administrative tasks correctly and on time Provided administrative support including schedule management, answering telephone calls, budget management, processing donations and creating donation reports Corresponded with donors, board members and the general public via mail and email Served as first contact technical support for office including troubleshooting, technology purchasing/IT lifecycle management, training staff on the use of software (Excel, PowerPoint, Word)

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Additional Experience
Ketchum Pleon Berlin Public Affairs Intern, Berlin Germany, April 2010 September 2010 Produced briefing materials on relevant upcoming European Union agricultural and chemical legislation; conducted real-time issue tracking based on client informational needs Conducted literature review, compiled and analyzed data relevant to client Drafted texts for publication and conducted final edits ensuring strategic language usage Supported social media strategy for multi-billion dollar chemical company utilizing Facebook and Twitter Provided guidance and technical assistance through communication, project planning and coordination, and targeted marketing

Education
Willy Brandt School of Public Policy, University of Erfurt, Erfurt, Germany Master of Public Policy, Concentration in Public and Nonprofit Management and Foreign Affairs, 2009 Coursework Highlights: Strategic Management, Game Theory, Econometrics, Statistical Analysis Thesis: Drug Policy in the United States, Developing a Rational Framework Honors: Obtained a full scholarship, plus stipend, from the University of Erfurt

University of Pittsburgh, Pittsburgh Pennsylvania Bachelor of Arts in History, 2007 Coursework Highlights: The Idea of Europe, Nationalism, Modern Germany, English Origins of US Law Honors Thesis: British Liberal Appeasement Policy and the Trent Affair Honors: Deans List for 7 Semesters

Additional Skills
Languages: Computer: English (native speaker); German (intermediate); Spanish (basic) Word, Excel, PowerPoint, SPSS, HTML coding, SPSS/STATA

References

Tracy Garvin Pentagon City Best Buy 1201 S Hayes ST, Ste. B Arlington, VA 22202 (571)215-6709 tracy.garvin@bestbuy.com

Frederick Waltz Ketchum Pleon Berlin Hausvogteiplatz 2 10117 Berlin Germany +49-30-726139-825 Frederick.waltz@ketchumple on.com

Susan Langer Nationality Rooms Program Cathedral of Learning 4200 Fifth AVE Pittsburgh, PA 15260 (412)624-6150 smlanger@pitt.edu