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BM/APR 2010/HRM544/541

UNIVERSITI TEKNOLOGI MARA FINAL EXAMINATION

COURSE COURSE CODE EXAMINATION TIME

PERFORMANCE MANAGEMENT HRM544/541 APRIL 2010 3 HOURS

INSTRUCTIONS TO CANDIDATES 1. 2. 3. 4. This question paper consists of six (6) questions. Answer only four (4) questions in the Answer Booklet. Start each answer on a new page. Do not bring any material into the examination room unless permission is given by the invigilator. Please check to make sure that this examination pack consists of: i) the Question paper ii) an Answer Booklet - provided by the Faculty

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO This examination paper consists of 3 printed pages
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BM/APR 2010/HRM544/541

QUESTION 1 a) Explain the major purposes and general objective of performance appraisal. (4 marks) b) Discuss how performance appraisal and performance management system differ. (9 marks) c) Elaborate the steps involved in the performance management process. (12 marks) QUESTION 2 a) Discuss the major problems associated with many performance appraisal systems. (15 marks)

b)

Describe what raters can do to ensure that performance appraisal interviews are productive and helpful to both the employee and the organization. (10 marks)

QUESTION 3 Discuss the guidelines that performance management systems should meet in order to be legally defensible. (25 marks) QUESTION 4 a) Explain how evaluator training can be useful in the appraisal process. (10 marks) b) Discuss the importance of the appraisal form in obtaining accurate performance measurement. (15 marks)

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BM/APR 2010/HRM544/541

QUESTION 5 a) Discuss how you would diagnose poor performance of employees. (10 marks) b) Construct a plan for a post-appraisal interview with an employee who has performed poorly. (15 marks)

QUESTION 6 A consulting firm employs a substantial number of professionals with advanced degrees. The work is structured so that these employees typically work in fairly small groups of four to six with a project manager. At present, performance appraisals are done by the manager at the completion of a project [usually between six to fourteen months]. The results are used primarily to determine merit salary increases. Recently it has been suggested that the professionals also provide peer appraisals to go along with a manager's appraisal. a) Explain how you would react to this recommendation. (5 marks) b) Illustrate what additional information, could the professionals provide, other than those already available from the manager. (10 marks) Explain the disadvantages of peer appraisal. (10 marks)

c)

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