Running head: BRIGHT HORIZONS DIVERSITY AUDIT

Diversity Audit HRM582 Managing Global Diversity Moxa Patel May 29, 2013 Keller Graduate/DeVry University

BRIGHT HORIZONS DIVERSITY AUDIT TABLE OF CONTENTS

Executive Summary.... p. 3 Company/Organization Chosen.. p. 3 Business Background...... p. 3 Business Goals.... p. 4 Mission........ p. 4 Values..... p. 4 Audit Method...... p. 5 Conclusion.......... p. 6 References...... p. 7

BRIGHT HORIZONS DIVERSITY AUDIT Executive Summary

Bright Horizons is a child care center for children from the ages of infancy to 6 year olds. It has lots of children from different ethnic backgrounds where they meet to learn and get educated from each other. Their education is dependent on the teachers who strive to enrich their lives the best that they can. It is Bright Horizons goal to employ a diverse staff to show the acceptance of all different cultures and religions. They want to embrace all backgrounds and show appreciation of it. I chose this organization because diversity and education are its two main characteristics. The school has to be diverse in its enrollment process as well as its staffing process. In order for me to conduct a diversity audit, I will first need to know as much as I can about the organization. Once I get the details on the organization, I will need to conduct interviews of people from the management to the staff to get an idea of what they feel about diversity. Once the interviews are done, I will conduct the diversity audit based on a few criteria to reach my conclusion. Bright Horizons Family Solutions, LLC Bright Horizons is one of the leading child care services in the United States which provides many opportunities for children, parents, employers and employees. It manages child care centers for many prominent corporations, hospitals, and government organizations. Bright Horizons is known for their ability to provide a nurturing environment for children, communicative environment for its employees and a friendly-professional environment for its employers and parents. Business Background Bright Horizons was founded in 1986 and is one the leading employer-sponsored child care facilities of the United States. It provides a child care service for working parents. The

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employers play a huge role in this process because Bright Horizons is sponsored by many large corporations. These corporations have on-site child care services by Bright Horizons where all the working parents of those companies can bring their children to. It is also an international company that provides its services to not only the United States, but also Europe and India. I have chosen this organization because it plays a valuable role in the growing economy of todays generation. It supports parents, corporations, and children in what it does and I want to figure out what it needs work on and how it can be improved regarding the training and development process. Business Goals One of the main goals of Bright Horizons is to help children in developing the skills and knowledge necessary to be successful in their life and well as achieve academic excellence. They also strive to support corporations and their employees as they struggle to balance their personal and professional life. Mission The Bright Horizons Family Solutions mission is to provide innovative programs that help children, families, and employers work together to be their very best. We are committed to providing the highest-quality child care, early education, and work/life solutions in the world (Bright Horizons Family Solutions, 2013, para. 1). Values Bright Horizons has many values it supports throughout its organization. They value the uniqueness of each childs potential and qualities. They also support corporations and families through their strong valued partnership and support. Bright Horizons focuses on the collaborating with its employers to build a family-friendly work environment that supports both

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children and the corporation. They want to make sure they have a work environment that is encourages the growth of the children as well as its employees. Bright Horizons wants to create a workplace that implements professionalism as well as cultural diversity while striving to build a financially strong organization. Audit Method According to the Bright Horizons website, The Bright Horizons community is a vibrant tapestry of children, families, and employees who represent myriad cultures, backgrounds, and experiences. We strive to create a culture that values individuals, welcoming them into our family while celebrating their unique differences. (Brighthorizons.com, 2013) Based on the organization details, it is clear that diversity and family culture is the most important to Bright Horizons. The primary research that will be conducted will be based on the interviews of employees and management from the organization to get an idea of how they feel about diversity related to their work environment. Some of the questions I will ask during the interviews are: 1. How often to issues regarding diversity arise? Does management handle the problem? 2. Are employees and management aware of diversity issues and benefits? Has there been anything done to promote diversity? 3. Has there been any type of training provided by management to promote diversity? 4. What are your recommendations to improve diversity in the workplace? 5. What are main challenges you think Bright Horizons will face regarding diversity in the next few years to come? 6. On a scale of 1 to 5, 5 being extremely diverse and 1 being not diverse at all, how diverse do you think the Bright Horizons work environment is? 7. Are there any programs or trainings to encourage minority development?

BRIGHT HORIZONS DIVERSITY AUDIT 8. How do you ensures civil rights compliance and is there a formal policy of nondiscrimination? 9. How is employment equity and pay progress measured in Bright Horizons?

10. Are there minorities in management positions? If so, what about prior years and how are they tracked? The secondary form of research that will be conducted will be based on the information from the company website. This includes the company background information as well as their standpoint on diversity. This also includes any information such as charts or data that are found on the website to assist in the conclusion. The diversity audit will be conducted based on many different criteria. They will be used to help me figure out where the organization stands. The criteria I will be using are recruitment, promotion, retention, professional advancement of minorities, diversity education, and compliance with federal guidelines. In the next few paragraphs I will begin to analyze the results of the questionnaire and the recommendation of the diversity audit criteria.

BRIGHT HORIZONS DIVERSITY AUDIT References Bright Horizons Family Solutions. (2013). About Us. Mission. Retrieved from http://www.brighthorizons.com/about/mission.aspx Bright Horizons Family Solutions. (2013). About Us. Diversity. Retrieved from http://www.brighthorizons.com/about/mission.aspx