HCL BPO Services Ltd

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Profile HCL BPO Services represents HCL Technologies' most significant strategic business
extension and investment to date.

HCL BPO Services currently operates out of various locations in India, Malaysia and Northern
Ireland. The focus on and commitment to BPO is based on the following assets and attributes:

Global Client Base & Relationships - HCL-T's global relationship base consists of approximately
454 clients, including 61 Fortune 500 organizations, in such high propensity to and potential of
outsourcing Sectors as IT / I.S / Insurance/ Financial Services / Retail.

Global Presence & Reach - HCL-T operates in 15 Countries across 20 locations between U.S.A,
Europe and Asia-Pacific, deploying over 100 Customer Relationship Managers (over 70 of
whom are located in the U.S.A). This network ensures effective and responsive Client
Relationship Management.

Related Technology Domain Expertise - HCL-T has developed extensive expertise in a wide
range of emergent and mainstream Technology Domains. Some of these Domains bear a
direct relationship to a wide range of B.P.O services - e.g. CRM/ ERP/ SCM/ Imaging &
Workflow etc.

Relevant Industry Practices - In addition to Technology Domain expertise, HCL-T has also
developed a number of Industry Practices, including Banking / Funds Management / Insurance
/ Retail.

Funding & Scalability - HCL's BPO Services operations have been totally funded from internally
generated resources, enabling the rapid ramp-up of delivery infrastructure in diverse locations
and countries as well as significant enhancements in delivery Reliability, Security and Quality

Designation Customer Support Executive (CSE) Experience 0 - 3 years

Industry Type CRM / IT Enabled Services / BPO / Medical Transcription Functional Area ITES /
BPO / KPO / Customer Service / Operations
Keyword ITES, BPO, Call Center, Inbound, Outbound, Customer Service Executive, Customer
Care Executive, UK Process, US Process, CSE, Contact Center, CSR, CSA, CCO, IT Enabled
Services, International Call Center Location Chennai
Remuneration As per Industry Standards (Negotiable) Education UG - Any Graduate - Any
Specialization
PG - Any PG Course - Any Specialization

Job Description
* Attending inbound.
* Solving customer queries.
* Managing and updating customer & client database.
* Acting as a primary interface for all customer service enquiries.
* Ensuring all unresolved faults, queries and complaints are passed onto the next level of
support.
* Fully adhering to the complaints and escalation system and procedures.
* Handling inquiries and reporting to Concerned Authorities.
* Undertaking other duties as required by the Assistant Manager.

Desired Profile
*Excellet Communication Skill
*Graduate,Undergraduate/Postgraduate (0-3 years exp)
* Excellent command over spoken English.
* Experience from other industry will be considered.
* Ability to work as part of a team and/or on your own initiative.
*Positive attitude and value based outlook.
* Patience, perseverance and adaptability.
* Age limit 18-35 yrs

Others Information
* Only One Shift (Monday to Friday)

Contact Information
Name Faizal Telephone 09884643192, 28289200
Website http://www.hclbpo.in