Polytechnic University of the Philippines COLLEGE OF BUSINESS DEPARTMENT OF MANAGEMENT & ENTREPENEURSHIP Sta. mesa, manila SYLLABUS I.

COURSE TITLE: II. COURSE CODE: III. CREDIT: ADMINISTRATIVE OFFICE MANAGEMENT MANA 3023 Three (3) Units

IV. COURSE DESCRIPTION: This course is a study of different phases of administrative office management and its vital role in the business organization. It also includes the importance of AOM on management, technology, managements decision making and the need for good planning toward job satisfaction and selfactualization. It covers topics like the basic concepts of AOM, managing a culturally diverse workforce, managing administrative services, and controlling administrative services. V. PRE-REQUISITE COURSE: MANAGEMENT I

VI. VISION & MISSION OF THE UNIVERSITY VISION: Towards A Total University. MISSION: The mission of the Polytechnic University of the Philippines in the 21 st Century is to provide the highest quality of comprehensive and global education and community services accessible to all students, Filipinos and foreigners alike. It shall offer high-quality undergraduate and graduate programs that are responsive to the changing needs of the students to enable them to lead productive and meaningful lives. Polytechnic University of the Philippines shall maintain traditional mission based on its founding philosophy and at the same time propose additional changes that will greatly enhance the realization of this mission in the context of the global society. VII. GOALS OF THE COLLEGE Revitalizing the curriculum to be attuned to the industry for national significance and global competitiveness in order to attain quality and excellence in the academe in todays thrust of our university President Dante Guevarra. It is for the reason that College of Business curricular offerings must be refined in the light of fast emerging developments taking place both domestically and internationally. The opportunities and challenges hastened by the globalization, the thrust of the national government towards producing highly competitive graduates as well as the enormous changes in the business themes, technologies, practices, and laws are the compelling reasons in reexamining the relevance and adequacy of CBs curriculum in the 21st century. VIII. OBJECTIVES OF THE PROGRAM 1. 2. 3. Develop desirable attributes of leadership and human relations, enhanced by moral values, social concern and responsible citizenship. Provide future professional with managerial skill, opportunity seeking and decision making in the area of business environment. To respond to the technological development, international and economic conditions.

IX. COURSE OBJECTIVES At the end of semester, the student is expected to: 1. 2. 3. 4. 5. 6. To gain knowledge about the social environment of the business firm. To state and demonstrate the importance of environmental and reputational risk management. Know the techniques in enhancing organizational effectiveness. Improve business relationships with stakeholders. Embrace challenges to increasing social licenses to operate within communities. Improve awareness on solutions-oriented approach to governance and social responsibility (GSR).

X. COURSE CONTENT Developing Basic Concepts in Administrative Office Management 1. Managing Offices in our Global Economy 1.1 Definition 1.2 Functions of Management 2. Applying Basic Management Principles 2.1 Basic principles of Management 2.2 Centralization and decentralization of Managerial Authority 2.3 Leadership Styles of the Administrative Office Manager 3. Developing Problem-Solving Skills 3.1 Administrative Office Managers as Problem Solvers 3.2 The Problem-Solving Process 3.3 Barriers in Solving Office Problems Case Study Illustration of problem solving 4. Administering Office System 4.1 The Administrative Office System Functions 4.2 Basic System Concept 4.3 Conducting System Studies 4.4 Organizing the Systems Functions 4.5 The Human System in the Office 5. Communicating in the Office 5.1 The Communication Process, networks and flow of communication 5.2 Barriers to Effective Communication 5.3 Nonverbal Communication Managing a Culturally Diverse Workforce 6. Analyzing Office Jobs 6.1 Uses of office Job Analysis 6.2 Gathering and Analyzing Job Information 6.3 Job Description, Job Specification and Job Evaluation 7. Supervising the Office Staff 7.1 The Office Supervision Process 7.2 Motivating the Workforce

7.3 Ethics and Value System 7.4 Personality Development 8. Training, Appraising and Promoting Office Personnel 8.1 Definition of Terms 8.2 Entry-Level Training 8.3 (STMD) Supervising Training and Management Development 8.4 Terminating the Office Workers Service 9. Administering Office Salaries 9.1 Objective of office Salary Administration 9.2 Factors to consider in Determining Office Salaries 9.3 Pricing Office Jobs 9.4 Variable Pay Plans 10. Providing Employee Benefits 10.1 Why companies Provide Employee Benefits 10.2 Nature and Extent of Employee Benefits 10.3 Developing and implementing a Cost-Effective Employee Benefits Program 11. Examining Workplace Issues 11.1 The Workers Physical and Mental Well-Being 11.2 Job Attendance and Work Schedules 11.3 Unionization of Office Workers III. Controlling Administrative Services 12. Improving Administrative Office System 12.1 Why Systems must Change 12.2 The Systems Improvement Process 12.3 Defining Objectives, Surveying the Present System and Proposing Changes for System Improvement 12.4 Major studies in Administrative Office System 12.5 Designing, installing and evaluating the Improve System 13. Improving Office Productivity 13.1 Work Measurement and Work Standard 13.2 Preparing for the Work Measurement Program 13.3 Methods of Measuring for Nonroutine Office Work and setting Standards 13.4 Improving Office Productivity Through Quality Management 14. Budgeting Administrative Expenses 14.1 Principles of Preparing Administrative Expenses Budget 14.2 Cost-Analysis Problem Related to Budgetary Control XI. COURSE REQUIREMENTS XII. EVALUATION TECHNIQUES

XIII. COURSE GRADING SYSTEM Formula: CS x 2 + ME = 3 CS x 2 + FE = 3 PG + PFG = 2 first grading period (PG) (Mid-term) first grading period (PFG) (Final) first grading period (PG)

Where CS = class standing ME = midterm examination FE = final examination PG = Preliminary grade PFG = Pre-final grade FG = Final grade XIV. SUGGESTED TEACHING METHODOLOGIES/STRATEGIES

XV. SUGGESTED LEARNING ACTIVITIES XVI. SUGGESTED REFERENCES:

STANDARD TRANSMUTATION TABLE

100 100 = 1.0 93-99 = 1.25 86-92 = 1.5 79-85 = 1.75 72-78 = 2.0 65-71 = 2.25 58-64 = 2.5 51-57 = 2.75 50 = 3.0 44-49 = 3.25 38-43 = 3.5 32-37 = 3.75 27-31 = 4.0 0-25 = 5.0 75 74-75 = 1.0 69-73 = 1.25 64-68 = 1.5 59-63 = 1.75 54-58 = 2.0 49-53 = 2.25 44-48 = 2.5 39-46 = 2.75 34-38 = 3.0 29-33 = 3.5 14-28 = 4.0 0-13 = 5.0 50 49-50 = 1.0 46-48 = 1.25 41-45 = 1.5 37-40 = 1.75 34-36 = 2.0 31-33 = 2.25 28-30 = 2.5 26-27 = 2.75 25 = 3.0 22-29 = 3.25 19-21 = 3.5 10-18 = 4.0 1-9 = 5.0 25 25 = 1.0 24 = 1.25 22-23 = 1.5 20-21 = 1.75 18-19 = 2.0 16-17 = 2.25 14-15 = 2.5 13 = 2.75 12 = 3.0 9-11 = 3.5 6-8 = 4.0 1-5 = 5.0 95 95 = 1.0 84-94 = 1.25 83-88 = 1.5 77-82 = 1.75 71-76 = 2.0 65-70 = 2.25 59-64 = 2.5 53-68 = 2.75 47-52 = 3.0 41-46 = 3.25 35-40 = 3.5 17-34 = 4.0 0-16 = 5.0 70 67-70 = 1.0 63-66 = 1.25 59-62 = 1.5 55-58 = 1.75 51-54 = 2.0 47-50 = 2.25 43-46 = 2.5 39-42 = 2.75 35-38 = 3.0 31-34 = 3.25 27-30 = 3.5 23-26 = 3.75 11-22 = 4.0 0-10 =5.0 45 45 = 1.0 42-44 = 1.25 39-41 = 1.5 36-38 = 1.75 33-35 = 2.0 30-32 = 2.25 27-29 = 2.5 24-26 = 2.75 22-23 = 3.0 19-21 = 3.5 10-18 = 4.0 1-9 = 5.0 20 20 = 1.0 19 = 1.25 18 = 1.5 17 = 1.75 16 = 2.0 15 = 2.25 13-14 = 2.5 11-12 = 2.75 10 = 3.0 8-9 = 3.5 6-7 = 4.0 1-5 = 5.0 90 90 = 1.0 85-89 = 1.25 79-84 = 1.5 73-78 = 1.75 67-72 = 2.0 61-66 = 2.25 55-60 = 2.5 49-54 = 2.75 43-48 = 3.0 37-42 = 3.25 31-36 = 3.5 19-30 = 4.0 0-18 = 5.0 65 64-65 = 1.0 60-63 = 1.25 55-59 = 1.5 52-55 = 1.75 48-51 = 2.0 44-47 = 2.25 40-43 = 2.5 36-39 = 2.75 32-35 = 3.0 28-32 = 3.25 24-27 = 3.5 12-23 = 4.0 0-11 = 5.0 40 40 = 1.0 42-44 = 1.25 39-41 = 1.5 36-38 = 1.75 33-35 = 2.0 30-32 = 2.25 27-29 = 2.5 24-26 = 2.75 22-23 = 3.0 19-21 = 3.5 10-18 = 4.0 1-9 = 5.0 15 15 = 1.0 14 = 1.25 13 = 1.5 12 = 1.75 11 = 2.0 10 = 2.25 8-9 = 2.5 6-7 = 2.75 5 = 3.0 3-4 = 3.5 2 = 4.0 1 = 5.0 85 85 = 1.0 79-84 = 1.25 73-78 = 1.5 67-72 = 1.75 61-66 = 2.0 55-60 = 2.25 49-54 = 2.5 43-48 = 2.75 42 = 3.0 37-41 = 3.25 32-36 = 3.5 27-31 = 4.0 22-26 = 4.5 0-21 =5.0 60 59-60 = 1.0 55-58 = 1.25 51-54 = 1.5 47-50 = 1.75 43-46 = 2.0 39-42 = 2.25 35-38 = 2.5 31-34 = 2.75 30 = 3.0 26-29 = 3.25 22-25 = 3.5 10-21 = 4.0 0-9 = 5.0 35 35 = 1.0 33-34 = 1.25 31-32 = 1.5 29-30 = 1.75 26-28 = 2.0 23-25 = 2.25 21-22 = 2.5 17-19 = 2.75 16 = 3.0 12-15 = 3.25 9-11 = 3.5 6-8 = 4.0 1-5 = 5.0 10 10 = 1.0 9 = 1.5 8 = 1.75 7 = 2.0 6 = 2.25 5 = 2.5 4 = 3.0 3 = 3.5 2 = 3.75 1 = 4.0 0 = 5.0 80 80 = 1.0 75-79 = 1.25 70-74 = 1.5 65-69 = 1.75 60-64 = 2.0 55-59 = 2.25 50-54 = 2.5 45-49 = 2.75 40-44 = 3.0 35-39 = 3.25 30-34 = 3.5 15-29 = 4.0 0-14 = 5.0 55 55= 1.0 51-54= 1.25 47-50= 1.5 43-46= 1.75 39-42= 2.0 35-38= 2.25 31-34= 2.5 27-30= 2.75 23-26= 3.0 19-22= 3.25 15-18= 3.5 11-14= 3.75 7-10= 4.0 0-6=5.0 30 30 = 1.0 29 = 1.25 27-28 = 1.5 25-26 = 1.75 23-24 = 2.0 21-22 = 2.25 19-20 = 2.5 17-18 = 2.75 16 = 3.0 13-15 = 3.25 10-12 = 3.5 7-9 = 4.0 1-6 = 5.0 Equivalents 1.0-1.12 = 1.0 1.13-1.37 = 1.25 1.38-1.62 = 1.50 1.63-1.84 = 1.75 1.85-2.12 = 2.0 2.13-2.37 = 2.25 2.38-2.62 = 2.50 2.63-2.87 = 2.75 2.88-3.49 = 3.0 3.50-5.0 = 5.0

Prepared by: Prof. Marina Hernandez Approved by: Francisco C. Cular Chair., Dept. of Mngt. & Entrep. Dr. Dominador L. Gamboa, Jr. Dean, College of Business