Q 1.Performance counseling should not give a chance in discussion like:- (M.A) a ) I n c r e m e n t s b ) S a l a r i e s c)Participationd ) R e w a r d s Ans. a,b,d Q 2.

__________ system stresses on discipline and there is simplicity in the form. a ) P o i n t r a t i n g b)Rating scalec ) M e ri t r a t i n g d)Grading rating Ans. c Q 3.Compensation and Benefits element of HRM focuses on whether thecompensations are fair, consistent and which of the following? a ) E q u i t a b l e b ) B u l k c ) L e s s e r d ) H i g h e s t Ans. a Q 4.Objective of performance appraisal system is to identify the developmentalneeds of each employee. a ) T R U E b) FALSE Ans. a Q 5.what are the necessary steps in a benchmarking process? (M.A) a)Determining the gap between the current status and the benchmarking b)Inculcating best practice & annihilating the competitionc ) I d e n t i f y i n g w h o & w h a t t o b e n c h m a r k d ) F o r e c a s t i n g l e v e l s o f performance Ans. a,b,c Q 6. Match the following:i)Assignment to some importanttask force or committee ii)Need-opportunity alignmentiii)Continued self development iv)working on your liabilities a ) L i f e l o n g m i s s i o n b)Crucial role played by HRDc)Officiating a s s i g n m e n t d)Offsetting plateauing effect e ) S u c c e s s f o r m u l a f ) A leadership quality Ans. 1 - d2 - b 3f4-a Q 7.Taking up another part time job or business simultaneously with that of original job is known as moon lighting by employees. a ) T r u e b ) F a l s e Ans. a Q 8.The major sources of recruitment for public sector undertaking arethrough(M.A) a)Casual callers or employment seekers b)Employment exchangesc)Nespapers advertisingd)Advertising through word of mouth Ans. a,b,c Q 9.Now a days one huge task, which the HR managers do, is: a ) S o l v i n g b ) P r o d u c i n g c ) H i r i n g d ) M o t i v a t i n g Ans. c Q 10.HRD aims at developing the capabilities of which of the following, in order to handle functions like industrial relations, rewards and punishments, performance appraisal etc? a)Line managers b)Requirements c ) C o m p e t i t o r s d) Employers Ans. A

Q 11.Human resource has thinking power hence it can be used as money, materialor machines. a ) T R U E b) FALSE Ans. a Q 12.Compensation may be used to (M.A) a)Recruit & retain qualified employees b)Encourage & punish peak performance c) Reward & encourage peak performance d) Reduce turnover and encourage company loyalty. Ans. a,b,c Q 13.In todays organisation HR managers need to think themselves as strategic partners. a ) T R U E b) FALSE Ans. a Q 14.Human resource needs to assist companies in becoming competitive bydeveloping(M.A) a)Short-range strategies b ) W o r k f o r c e c ) B u s i n e s s o b j e c t i v e s d)Long-range strategies Ans. b,c,d Q 15.Which of the following are the factors affecting HRP? (M.A) a ) D e m a n d f o r p r o d u c t b)Type of organizationc)Strategy of organizationd ) T i m e p e r i o d Ans. a,b,c Q 16.The __________ has to be motivated and kept satisfied at all times in his stayin the company. a ) M a n a g e r s b)Supervisorsc ) E m p l o y e e d ) E m p l o y e r Ans. c Q 17.Selection is the process of matching people and their career needs andcapabilities with the __________ and career paths . a ) R e s e a r c h b ) J o b s c ) C h a n g e d) Mechanism Ans. b Q 18.Employer has to pay _________ of the basic wages to the employees duringthe lay off period. a ) 3 0 % b ) 5 0 % c ) 4 5 % d ) 6 0 % Ans. b Q 19.Need identification(training) exercise can don real harm if the needs are notmet through suitable training programmes. a ) T R U E b) FALSE Ans. b

Q 20.HRD is associated with various features those are (M.A) a ) S y s t e m b)Clerical processc)Planned p r o c e s s d)Interdisciplinary concept Ans. a,b,c Q 21.M.M. Khan defines HRD as the process of increasing knowledge, capabilitiesand _____________ of all people working at all levels in a business undertaking. a ) I n d i v i d u a l a p p r o a c h b)Positive work attitudec ) F u n c t i o n s d ) R e l a t i o n s Ans. b Q 22.When is it said that the consumer is exploited? a ) W h e n h e r e c e i v e s i n f e r i o r g o o d s . b)When the workers grievances are redressed or if the producer increases his profit share.c)When the employer uses obsolute technology & processesd)When workers productivity is not up to the mark Ans. a Q 23.In both individuals and group interviews for HRD audit, the following openended questions are asked(M.A) a ) W h a t a r e t h e s t r e n g t h s o f y o u r u n i o n l e a d e r s ? b)What are the strengths of your HRD functions?c)What are the areas where your HRD function can do better? d) What changes do you suggest to strengthen HRD in your company? Ans. b,c,d Q 24.Why do most companies prefer HRD audit? a) To take stocks of things and to improve HRD for expanding, diversifying and entering into fast growth phases. b)To take production stocks of things and to improve HRD for expanding, diversifying sectors. c)There is a widespread feeling that HRD has not lived upto the expectations of either top management or line managersd)There is a widespread feeling that HR systems are people intensive and require a lot of managerial time Ans. a Q 25.At a certain stage the upward mobility stops for many employees. This isinescapable in views of pyramid organisation structure. This phenomenon is called: a ) P y r a m i d i n g b)Stage of declinec ) P l a t e a u i n g d) Saturation Ans. c Q 26.There has been tremendous decrease in the no of female employees in alltypes of organisation. a ) T R U E b ) F A L S E Ans. b Q 27.What means degree of accomplishment of the tasks assigned to an employee by way of job contents? a ) P e r f o r m a n c e b ) P r e s e n t c ) P l a n n i n g d ) P o t e n t i a l Ans. a Q 28.What is the long form of CII? a)Cell of Indian Industry b)Confederation of Indian Industryc)Confederation of Indian intelligenced ) C o n c e p t o f I n d i a n I n d u s t r y Ans. a Q 29.TQM is the conformance to the requirements which ___________ expect.

a)Performance Standards b ) C u s t o m e r s c ) M a n a g e m e n t d)Quality control system Ans. a Q 30.What is it that is emphasized that a good manager does not seek? a ) A f f e c t i o n b ) P o p u l a r i t y c ) S k i l l d) Respect Ans. a Q 31.While evaluating __________ jobs, where nature of works is difficult to beexpressed in quantifiable numbers. a ) W o r k e r s b)Supervisorsc ) M a n a g e r i a l d) Personnel Ans. c Q 32.Others questionnaires is to be filled in by the ____________ only and isshown to the participants solely for orientation purpose. a)Demonstrator b ) E v a l u a t o r c ) R a t e r s d) Supervisors Ans. a Q 33.If the company wishes to recruit locally it is through a)Campus recruitment b)Walk in interviewsc)Selection processd ) H e a d h u n t e r s Ans. b Q 34.__________ questions are designed to evaluate by finding out how much a person knows. a ) L e a d i n g b ) T e s t i n g c ) O p e n d ) E m p a t h e t i c Ans. a Q 35.Promotion is done to develop the employee thereby reducing productivity. a ) T R U E b ) F A L S E Ans. b Q 36. Match the following:i)Line managers ii)Line managersiii)Personnel manager iv)Personnel manager helps ina) Assist the line manager b) Help in transfer c) Administer transfer d) Hiring new peoplee) Recruiting the line manager f) Advising the line manager Ans. 1 c2 b3 a4 d Q 37. _________is route to be followed in oder to realise vision and overall purpose. a ) O b j e c t i v e b ) S t r a t e g y c ) A i m s d ) G o a l s Ans. b Q 38.What were the critical factors & attributes of the above mentioned performance appraisal format- (M.A) a ) P l a n n i n g b)J ob k now le dge c)Winning instinctd ) P e r s o n a l i t y Ans. a,b,c Q 39.A major impediment to organisational efficiency is lack of proper communication & information flow. One reason for this is________

a ) D e c e n t r a l i s a t i o n b)Vertical growth of organisationc)Increasing professionalism & dynamismd)Extensive compartmentalisation Ans. a Q 40.The HRD programmes fail due to poverty and social injustice a ) T r u e b ) f a l s e Ans. a Q 41.In which approach towards training and development stress is to be given onlearning rather than on teaching? a ) S S L t e c h n o l o g y b)Walk about approachc)Agricultural approachd)Manufacturing appoach Ans. c Q 42.TQM consists of two stands namely,quality of ________and quality of conformance to design a ) S t a n d a r d s b ) D e s i g n c ) M e c h a n i s m d) Evaluation Ans. b Q 43.An employee who is categorised as dead wood is one who has absolutely no potential for growth & should be included in a rationalisation programmes a ) T r u e b ) f a l s e Ans. b Q 44.Name the three performance counselling phase:- (M.A) a)Rapport building b)Explorationc)Communicationd)Action planning Ans. a,b,d Q 45.Besides business process re-engineering & benchmarking, which are someother useful tools to bring about continuous improvement in an organization?(M.A) a ) H u m a n r e s o u r c e a u d i t b)Human resource accountingc ) U r g e n c y m o t i v a t i o n d)Management by objectives Ans. a,b,c Q 46. The most distinguishing feature of this model; however before giving theincumbent a higher position in the hierarchy, putting him through a job rotationand testing programs to enhance hisa ) L e a d e r s h i p q u o t i e n t b)Managerial abilitiesc)Inter-personal skillsd)Coping capabilities Ans. c Q 47.What are the needs for quality audit? (M.A) a)It provides a benchmark as to the performance of the quality system. b)It acts as an appraisal system to gauge the performance of the TQM processes.c)It constitutes a permanent record of the progress in achieving the goal of quality.d)It facilitates and encourages supplier quality certification systems. Ans. a,c,d Q 48.The stage where employees face a mid-career crisis is called as the stage of decline in the career development cycle. a ) T r u e b ) F a l s e Ans. b Q 49. Who said you cannot teach philosophy to a hungry man? a)I ndira Gandhi b)Pandit Nehru c)Lal Bahadur Shastri d)Mahatma Ans. b Gandhi

Q 50.What system of human resource management has it roots in organized sector like agricultural sector and small scale industrial sector? a ) M o o n l i g h t i n g b)Human Resource Accountingc)Collaborative managementd ) E m p l o y e e s P r o x y Ans. d Q 51.Some organizations have successfully experimented with foreign assignmentin the career path model. What are the benefits of this form of assignment? (M.A) a ) T h e i n d i v i d u a l i s t e s t e d i n a n a l i e n e n v i r o n m e n t b)He is trained to see the business in a global contextc)Lack of opportunity in our country doesnt come in the way of career progressiond)To get a feel for different environment and culture Ans. a,b,c Q 52.In an employees organization the flow of decisions from the workingcommittee flows to a ) W o r k i n g c o m m i t t e e b)President/Secretary of branch u n i o n c ) G e n e r a l s e c r e t a r y d)President/Secretary & craft/unit level union Ans. b Q 53.The aim of the majority of the systems of job evaluation is to establish, onagreed basis, the relative values of different jobs in a given plant. a ) T R U E b ) F A L S E Ans. a Q 54.The conditions in labour market affect the following process to certain extent a ) R e c r u i t m e n t b ) S e l e c t i o n c ) W a g e s d ) O f c o m p a n y Ans. c Q 55.It is said that HRD function is beneficial to both organization and the __________. a ) E x e c u t i v e s b ) E m p l o y e e s c ) N a t i o n d ) M a n a g e m e n t Ans. b Q 56.Five main phases make up the process of the feedback exercise, name thePHASE 4: a)Data feeding Reports & Analysis b ) W o r k s h o p c ) Q u e s t i o n n a i r e distributiond ) M o n i t o r i n g Ans. a Q 57.The reviewer has the prime role of recording major appraisal details. a ) T R U E b ) F A L S E Ans. b Q 58.What is an inherent problem with organizations running their owneducational institutes? a ) L a c k o f r e s o u r c e s b)Lack of expertise outside the industryc)Funding from U.G.C. and State Govt. d ) E c o n o m i c v i a b i l i t y Ans. c

Q 59.What are the factors that warrant the attention for successful implementation?(M.A) a ) F e e d b a c k m a n a g e m e n t b ) A c t i o n p l a n n i n g c)Reinforcement of new behavior d ) F e e d b a c k a n a l y s i s Ans. a,b,c Q 60.When employees realise that their demands for better salaries cannot be metwhat do they depend upon as an additional source of income? (M.A) a ) A p a r t t i m e j o b b)A part time businessc)Starting up an industrial unit d) Quit their job and take up a business Ans. a,b,d Q 61.What are the evident advantages of a flexitime system? (M.A)

a)Calculation of overtime b)Decline in absenteeismc)Increase in productivity d) Increase in morale due to an individualistic approach to work schedule Ans. b,c,d Q 62. . Match the following:i) The interview methods ii) The questionnaire methodiii)Dr. George S. Odiorne iv)Dr. Blake and Mouton a)Managerial walkover b ) G r i d s e m i n a r s c)In the absence of appraisal systemd)Supervisory skill level survey e ) A l a r g e t a r g e t g r o u p f)HR portfolio matrix (classification quadrants) Ans. 1 c2 e3 f 4 b Q 63.Adequately rewarded employee for the result shown by him cannot have aconfidence in the organization. a ) T R U E b ) F A L S E Ans. b Q 64. For closure, if there is no response ( from government) within________ permission is deemed to have granted. a ) 3 0 b ) 9 0 c ) 6 0 d ) 4 5 Ans. c Q 65.Individual interviews are conducted normally for groups of four to eightindividuals. a ) T R U E b ) F A L S E Ans. b Q 66.It is estimated that ___________ of the 10 million employees in the centralgovt. including departmentally run undertakings is found to be excess. a ) 1 . 0 m i l l i o n b ) 2 . 0 m i l l i o n c ) 1 . 8 m i l l i o n d ) 0 . 5 m i l l i o n Ans. c d) On-job experience Ans. a,b,c Q 71.For the period of the lay off up to a maximum of _________ workmen will be paid compensation equal to half their basic pay & D.A. a ) 9 0 d a y s b ) 4 5 d a y s c ) 3 0 d a y s d) 60 days Ans. b Q 72.No worker employed in any industry who has been in continuous service for more than ________can be retrenched untill prior permission from the govt. toretrench in undertaking employing more than 100 people. a ) 1 y e a r b ) 2 y e a r s c ) 6 m o n t h s d ) 9 0 d a y s Ans. a Q 73._________ of more than 1500 managers in Dr. Odiomes study were found to be in the work horse category. a ) 6 5 % b ) 5 6 % c ) 7 9 % d ) 8 5 % Ans. c Q 74.what are the 3 tiers inscribed in the training need identification throughsurvey method? (M.A)

a)Identifying problems of various departments & the training needs for the various categories of employees by line manageres through questionnaire b)Conducting a personal interview with likely trainees for essential feedback c)Prioritising the various training areas for different categories of employees by the senior managers &HODs.d)Conducting interview with the deputy general managers & general managers to get their feedback. Ans. a,c,d Q 75.HRD________is in methodology of evaluating various elements of HRD. a ) A u d i t b ) P l a n n i n g c ) S t r u c t u r e d ) S y s t e m Ans. a Q 76. Drawbacks of internal sources of placements are (M.A) a)Underperforming candidates apply for higher posts b)Thorough study of past performance mingh not always hold truec)Difficulty in rejecting unsuccessful candidatesd)Over performing candidates applying for higher posts Ans. a,b,c Q 77.Mention the defects of simple ranking method: (M.A) a)Simplicity tends to make measurement somewhat crude b)Absence of pre-determined yardstick leads to personal biasc)All the factors affecting the job are not consideredd)Some factors affecting the job are considered Ans. a,b,c Q 78.HRD enhance internal capabilities of an organisation to deal with current or future challenges to be faced by an organisation. a ) T R U E b ) F A L S E Ans. a Q 79.__________is an advancement of an employee to better job conditions. a ) P r o m o t i o n b ) D e m o t i o n c ) M e d i c a l e x a m d)Referral check Ans. a Q 80.Supplier teaming is to develop short term relationship with a few higher-quality suppliers . a ) T R U E b ) F A L S E Ans. b Q81. Low commitment to work saves direct and indirect costs of labour. a ) T R U E b ) F A L S E Ans. b Q 82.In which kind of approach the goal of HRM is to reduce costs with specifiedrules and procedures? a ) C o m m i t m e n t b ) S y s t e m s c ) C o n t r o l d) Psychological Ans. c Q 83.The most popular medium for advertising for external placements isthrough(M.A) a ) T e l e v i s i o n b ) P r e s s c ) R a d i o d ) W o r d o f m o u t h Ans. a,b,c Q84. Name the word which enable the superior to verify that he has correctlyheard? a ) T e s t i n g b ) L e a d i n g c)Paraphrasingd ) F e e d b a c k Ans. c

Q 85. Name one of the components/elements of the flow of decisions in theemployees organisation as a bid to increase union member loyalty: a)Providing wrong information about management b)Grievance handling about managementc)Industrial relations about management d ) A g i t a t i o n about management Ans. a Q 86.Western and third world Studies of organitional excellence indicate major keys to organisational excellence+B172, those are-(M.A) a ) M i s s i o n b ) G o a l s c ) P o l i c i e s d ) R e w a r d s Ans. a,b,c Q 87.Name some guideline that could be followed in giving feedback. a ) S u g g e s t i v e b ) C o n t i n u o u s c ) P o s i t i v e d ) N e g a t i v e Ans. a,b,c Q 88. According to Lahiry what is the simple act of comparsion & learning for organisational improvement? a)Business process re-engineering b)Intra-firm comparsionc ) B e n c h m a r k i n g d ) 3 6 0 d e g r e e approach Ans. c Q 89. SAIL helped HR managers to head separate outfits . a ) T R U E b ) F A L S E Ans. b Q 90. Match the following i) You said it suggestion boxes ii) (1912) TISCOiii) Reduction of supervisory levels iv) To be trained to be independent entrepreneur a ) M i d d l e m a n a g e r s & S u p e r v i s o r s b ) F r e e m e d i c a l a i d f o r e m p o l y e e s c)Flatter structures with less hierarchical controld ) B u i l d i n g p e o p l e t o b u i l d b u s i n e s s e ) H u m a n r e s o u r c e s professionalsf ) T h e e i g h t h o u r w o r k d a y Ans. 1d 2 -- f 3c 4a

d ) T e c h n o l o g y Ans. c Q 100.One of the key advantages of a multi-rater appraisal system is thata ) I t i s h i g h l y t e c h n i c a l a p p r a i s a l s y s t e m b)It adds objectivity and supplements to the traditional appraisal system c ) I t u t i l i s e s t h e r e p o r t i v e o f expert guidance d) It is a fair appraisal system Ans. b Q 101.Name the organisations which have adopted effective HRD procedure?(M.A) a)Bajaj auto Itd. b ) T E L C O c ) L & T d ) H L L Ans. b,c,d Q 102.What are the objectives of inspection? (M.A) a ) R e m o v i n g d e f e c t s b)Consumer satisfactionc ) Q u a l i t y p r o d u c t d)Reduction in wastage Ans. a,b,c Q 103._______ are judgements of characteristics, traits of employee. a ) P e r f o r m a n c e b ) A p p r a i s a l s c ) P o t e n t i a l d ) M e r i t Ans. b

Q 104.Kotter (1996) in his book leading change suggest that crisis when times aregood can effectively trigger people off on the right track. a ) T r u e b) False Ans. a, Q 105. ________ responsibility is much more than of worker. a ) M a n a g e r b ) S u p e r v i s o r c)General Manager d)Personnel Manager Ans. b Q 106.Organisation should not employ specialists for the various operationalactivities. a ) T R U E b ) F A L S E Ans. b Q 107.According to whose research trends in pay structures in the IT industryindicated that most companies provide employee with cash-heavy compensation packages. a ) P a s c a l b)Hewlettc ) P e r e e k d ) R o a Ans. b Q 108.One of the features of HRD goals is,_______ & it is a perishablecommodity. a ) L a b o u r b ) M a n a g e r c)Organisationd ) M a n a g e m e n t Ans. a Q 109.What are the components/elements of a flow of decisions in employeesorganisation? (M.A) a)Providing wrong information about management b ) P o l i t i c a l t a c t i c s c)Promotional opportunities d)Grievance procedure Ans. a,c,d Q 110. The two parties to collection bargaining viz.,th employees and theemployers have an opportunity to ventilate their side of the problems without anyreference to the impact of that settlement on thea ) P u b l i c b ) G o v e r n m e n t c ) C o n s u m e r d) Trustees Ans. c Q 111.For closure .every work to be compensates with_______average pay for every year of service completed. a ) 1 0 d a y s b)30 daysc ) 4 5 d a y s d)15 days Ans. d Q 112.The jobs falling under the same grade get different wage scale. a ) T r u e b ) f a l s e Ans. b Q113. Attracting good candidates depends on the a) Future performance of company b) Present performance of company c) Past and present performance d) Past performance of the company

Ans.b Q 114.Section _______of the Industrial Disputes Act (104).1947, does not confer the right on employers to lay off workers for whatever reason they deem fit. a ) 2 5 - D b ) 2 5 - M c ) 2 5 - C d ) 2 5 - F Ans. c Q115. Match the following:i) Job facters enumerated as: ii) Wage survey: ii) Designing wage structure: iv) Concept suggested by Elliot Jecques. a)Effort, responsibility, skill, working conditions b)It take into account the various key factors that will tell the overall performance of a job c ) E f f o r t , p o i n t , s k i l l , w o r k i n g c o n d i t i o n s . d)Similar jobs are grouped and treated as a job class.e)It place all evaluated jobs according to point in term of money. f ) E f f o r t , g r a d i n g , skill working conditions. Ans. 1-a 2-e 3-d 4-b Q 116.Need and importance of TOM: (M.A) a ) E n h a n c i n g q u a l i t y b)Sporadic quality improvement c ) R e d u c i n g wasted ) F l e xi b i l i t y Ans. a,c,d Q 117.An employ sponser, the HR manager plays an integral role in organisationalsuccess. a ) T r u e b ) F a l s e Ans.a Q 118. . Match the following:iii)Swim or sink approach ii) Plateauing iv) Development grade iv) Success formula a)Saturated upward mobility b ) E x p l o r a t o r y s t a g e c)Below the m a n a g e m e n t c a d r e d ) L a c k o p p o r t u n i t y e ) S e l f - d e v e l o p m e n t f)Job responsibilities, relation , leadership qualities Ans. 1-b2-a3-c4-f Q 119.Participants are given two questionnaires________ and 2 others a) His b ) S e l f c ) H e r d ) h i m Ans. b Q 120.In which method common factors to all the Jobs are identified? a)Factor comparison b ) A n a l y t i c a l c)Non-analytical d ) P o i n t Ans. d a ) T Ans. A r u e b ) f a l s e

b ) F a l s e Ans. a Q 134.In some cases, individual and group interviews are substituted by_________

a ) L T I P b ) L S I P c ) L P I P d ) L R I P Ans. b Q 135.Federations may invite the managements representatives to participate inworking committee meetings. Who would the unions at plant level/ shop levelessentially invite? a ) C h i e f o f t h e o r g a n i s a t i o n o r h i s n o m i n e e b)Divisional/departmental manager & personnel manager c)Divisional/departmental manager & line representativesd)Representatives from line & personnel department Ans. a Q 136.Basically a two day workshop is conducted under phase 5 which stretches tothree or more days depending on the no. of participants a ) T r u e b ) f a l s e Ans. a Q 137.Management of human resources in the responsibility of line managers. a ) T R U E b ) F A L S E Ans. a Q 138.what are the different forms of federation and unions within anorganisation? (M.A) a ) C r a f t / u n i t l e v e l u n i o n b)General union/parents body unionc ) B r a n c h u n i o n d ) W o r k i n g c o m m i t t e e Ans. a,c,d Q 139.Companies can offer the option only to employees who areabove_______years of age or have served with the company for 10 years. a ) 3 5 b ) 3 8 c ) 4 5 d ) 4 0 Ans. d Q 140.To evaluate is to assess the value. a ) T r u e b ) F a l s e Ans. a Q 141.Pfeffer (1998) has identified seven dimensions of successful organisation,name one of them. a ) J o b r o t a t i o n b)Employment securityc ) P o t e n t i a l a p p r a i s a l d)Performance appraisal Ans. b Q 142.A network of job specification in terms of kind of person needed to performthe job is a ) M a n p o w e r p l a n n i n g b ) R e c r u i t m e n t c)Personnel specificationd ) J o b d e s c r i p t i o n Ans. d Q 143.Performance management system ensures linkage between individual andorganisational goals. a ) T Ans. a r u e b ) f a l s e

Q 144.For each participant, a schedule is kept regarding the feedback he has beengetting, for ever questionnaire that is received, what is it that is including- (M.A) a)The name of the participant to whom it is addressed b)The working relationship of the rater is recorded throughout the exercise c ) T h e n a m e o f t h e a s s e s s o r t o w h o m i t i s a d d r e s s e d d)The name of the administrator to whom it is addressed Ans. a ,b Q 145.vertical promotion includes greater responsibility,high pay and high status. a ) T r u e b ) f a l s e Ans. a Q 146.In which kind of approach the HR system are intended to shape desiredemployee behaviours by forging links between oganisational goals?

a ) C o n t r o l Ans. b

b ) C o m m i t m e n t c ) S y s t e m s d)psychological

Q 147.Name the style of management, where top level managers in India have been found to block the motivation and learning of employees (M.A) a ) A u t o c r a t i c b)Paternalisticc ) C o a r c i v e d)Co- ordination Ans. a,b,c Q 148.TQM is the conformance to the requirements which______expect a)Performance standards b ) C u s t o m e r s c ) M a n a g e m e n t d)Quality control system Ans. b Q 149.Why is that trade union leaders, particularly those connected with political parties may strongly oppose management participation in trade union?Becausethey are of the views that a)Management may impose their thought on the members b) It may brood competition among membersc ) I t i s u n h e a l t h y c o m p e t i t i o n a m o n g m e m b e r s d)Their influence is decelerated among the members Ans. d Q 150. For campus recruitment the organisation can know methods to cut cost byunderstanding and dividing the number of (M.A) a ) A p p l i c a n t s b ) J o b a c c e p t a n c e f o r m s c)Candidates attending the campus interviewd ) C o m p a n i e s c o m i n g t o c a m p u s Ans. a,b,c Q 151. Low commitment to work saves direct and indirect costs of labour. a ) T R U E b ) F A L S E Ans. b Q 152. Performance counselling refers to the help provided by a manager to hissubordinates, it attempts to help the employee in- (M.A) a)Supportive atmosphere b)Empathetic atmospherec ) S e t t i n g goalsd)Setting losses Ans. a,b,c Q 153. _________ main phases make up the process of the feedback exercise. a ) F Ans. a i v e b ) S i x c ) F o u r d ) T h r e e

Ans. a Q 176.The term CORE in corporate core programmes means that these programmes would be extented to everybody in management & supervisorycadres. a ) T R U E b ) F A L S E Ans. a Q 177.Traditional performance measures usually cover only the financial aspect of an organization, & prove to be myopic & insufficient in the long term. A modeldesigned by this association/Foundation indicates both financial and non-financial parameters with special emphasis on the later? a)American productivity and quality centres international benchmarking clearing house. b)The European Foundation for Quality Management c ) T h e w o r k f o r c e Solutions company(WFS) d) Malcolm Baldridge Foundation for Quality Management Ans. b

Q 178.A major impediment to organisational efficiency is lack of proper communication & information flow. One reason for this is _____________. a)Decentralization b)Vertical growth of organizationc)Increasing professionalism & dynamismd)Extensive compartmentalisation Ans. a Q 179.Financial difficulties, accumulation of stock, expiry of license or lease &exhaustion of natural resources are not considered valid reasons for closure asthese are___________ .a ) A v o i d a b l e c i r c u m s t a n c e s b ) U n a v o i d a b l e c i r c u m s t a n c e s c ) B e y o n d t h e control of the employer d ) E m p l o y e e i n f l i c t e d Ans. a Q 180.No worker employeed in any industry who has been in continuous servicefor more than __________ , can be retrenched until prior permission from thegovt. to retrench in undertakings employing more than 100 people. a ) 1 y e a r b ) 2 y e a r s c ) 6 m o n t h s d ) 9 0 d a y s Ans. a Q 181. Match the following:a) Assignment to some important task force or committee b) Need opportunity alignmentc) Continued self development d) Working on your liabilities a ) L i f e l o n g m i s s i o n b)Crucial role played by HRDc)Officiating a s s i g n m e n t d)Offsetting plateauing effect e ) S u c c e s s f o r m u l a f ) A leadership quality Ans. 1 d2 b3 f 4 a Q 182.What is it that good HR practices can build? a ) P e o p l e b)Competenciesc ) M a n a g e r s d ) E m p l o y e e s Ans. b

Q 183.Generally employee feel satisfied when they are promoted to lower laddersin the organisation. a ) T r u e b ) f a l s e Ans. b Q 184.What kind of grading must be brought to the notice of the vice-president of the company? (M.A) a ) F a i r b ) E x c e l l e n t c ) S u p e r i o r d ) P o o r Ans. b,d Q 185.Match the following:a)The machanism of price fixation b) These are not the days of individualism &unorganisationc) Knowledge of the subject, hard work & d) To divert manufacturing activeties from urban toa sincere approach rural areasa ) O n e o f t h e r o l e o f t h e consumer council b)One of the role of the advisory c o m m i t t e e c ) U n i o n i s m d)Management participation in employees organisations e)A much neglected sphere of the market f ) R e q u i s i t e s f o r c o n s u m e r i s m Ans: 1 e2 c3 f 4 a Q186. The ranking system is also know as ________ system. a)Non quantitative b)Quantit ative c ) Q u a l i t a t i v e d)Nonqualitative

Ans. a Q 187.Federations may invite the managements representatives to participate inworking committee meetings.who would the unions at plant level/shop levelessentially invite? a) Chief of the organisation or his nominee b)Divisional/departmental manager & personal manager.c)Divisional/departmental manager & line representatives.d)Representatives from line & personnel department . Ans. d Q 188.Participants are given two questionnaires______ and 2 others a ) H i s b ) S e l f c ) H e r d ) h i m Ans. b Q 189.When the company does not have time to spend on human resource processit adopts recruitment through a)Employment agencies and head hunters b) Organizational policyc ) A d v e r t i s e m e n t s d ) A p p l i c a n t s Ans. a Q 190.Employee and supervisor should be never involved while finalising jobdescription. a ) T R U E b) FALSE Ans. b Q 191.What includes in salary survey? (M.A) a ) A v e r a g e c o m p e n s a t i o n b)Inflation indicatorsc)Salary budget averages d) Averages salaries Ans. b,c,d Q 192.What are the objectives of a quality control programme? (M.A) a)Improvement in standard of goods with very little increase in cost of production b ) I m p r o v e m e n t i n m i n i m i z i n g w a s t a g e s c ) A n e f f e c t i v e inspection & control systemd)Conformance with desired standards Ans. a,b,d Q 1.In the development grade method of career planning the selected staff for thisgrade would remain there only for ________ years. e ) O n e f ) T w o g ) T h r e e h ) O n e a n d h a l f Ans. b Q 2.Employment agencies normally recruit at e)Lower and middle levels of managementf)Lower and top levels of managementg)Middle and top levels of managementh)Top and lower levels of management Ans. c f ) L a y - o f f s g ) S y s t e m c h a n g e h)Training and development Ans. b Q 32.In the career path models, it is aimed that essentially a ten years experienceshould be solid ten years experience, with one year experience repeated ten times. e ) T R U E f ) F A L S E Ans. b Q 33.Some organizations have successfully experimented with foreign assignmentin the career path model, what are the benefits of this form of assignment? (M.A)

e)The individual is tested in an alien environmentf)He is trained to see t h e b u s i n e s s i n a g l o b a l c o n t e x t g)Lack of opportunity in our country doesnt come in the way of career progressionh)To get a feel for different environment and culture Ans. a,b,c Q 34 Match the following:i) TQM ii) Focus on qualityiii)Quality iv) Quality circlesa ) P r i n c i p l e m a n a g e r i a l f u n c t i o n b)Totality of features & characteristics c ) D r . W . E d w a r d s D e m i n g d ) E l e m e n t o f T Q M e)Important tool to control the quality of a productf ) P r o b l e m s o l v i n g Ans. 1- e2- c3- d4- f Q 35.There has been tremendous decrease in the no. of female employees in alltypes of organisation. c ) T R U E d ) F A L S E Ans. b Q 36. __________ having openness, trust, authenticity as its bed rock is highlysuitable for 360 degree appraisal. a ) C u l t u r e b)Individualc)Atmosphered)surrounding Ans. a Q 37. What were the critical factors & attributes of the above mentioned performance appraisal format. (M.A) e ) P l a n n i n g f )J o b k n o w l e d g e g)Winning instincth ) P e r s o n a l i t y Ans. a,b,c Q 38.The actual HRM process starts with the estimates of the amount and the typeof ___________. e)People neededf)Finance requiredg)Raw materialh ) P r o c e d u r e Ans. a Q 39.Name the dimensions identified by Pfeffer seem to characterise most not allof the system-producing profits through people. (M.A) e)Selecting hiring of new personnel f ) S e l f m a n a g e d t e a m g)Decentralisation of decision makingh)Centralisation of decision making Ans. a,b,c Q 40.Western and Third World studies of organizational excellence indicate major keys to organizational excellence +B172, those are-(M.A) c ) M i s s i o n d ) G o a l s e ) P o l i c i e s f ) R e w a r d s Ans. a,b,c Q 41.Which out of the following is a dimension of quality as given by DavidGarvins eight principal quality dimensions-(M.A) e ) F l e x i b i l i t y f ) R e l i a b i l i t y g ) A e s t h e t i c h)Perceived quality Ans. b,c,d Q 42.The process of 360 degree appraisal is broken into two stagesplanning,implementation. e ) T R U E f ) F A L S E Ans. b Q 43.The major sources of recruitment for private sector are (M.A)

c ) A d v e r t i s e m e n t s d)Employment exchangee)Employmee recommendationsf ) W o r d o f m o u t h Ans. a,b,c Q 44.Under a good appraisal plan, the plan must meet laws of land, and, actsrelating to labour. e ) T R U E f ) F A L S E Ans. b Q 45.Name the word which enable the superior to verify that he has correctlyheard? e ) T e s t i n g f ) L e a d i n g g)Paraphrasingh ) F e e d b a c k Ans. c Q 46. While conducting training programmes, what is the need of the hour is thattrainers assume the role of a ____________. e ) T r a n s p o n d e r f ) L i a i s o n g ) F a c i l i t a t o r h ) M e n t o r Ans. c Q 47. Name the type of questions hindering communication. e ) C r i t i c a l f ) E m p a t h e t i c g ) T e s t i n g h ) L e a d i n g Ans. c Q 48.what should be the for of feedback which is communicated in a manner that produces a constructive response in the subordinate? c ) E v a l u a t e d d ) P o s i t i v e e ) D e s c r i p t i v e f ) N e g a t i v e Ans. c Q 49. Name one of the components/elements of the flow of the decisions in theemployee organisation as a bid to increase union member loyalty : e)Providing wrong information about managementf)Grievance handling about managementg)Industrial relations about management h ) A g i t a t i o n about management Ans. a Q 50.Compensation and Benefitselement of HRM focuses on whether thebcompensations are fair,consistent and which of the following? e ) E q u i t a b l e f ) B u l k g ) L e s s e r h ) H i g h t e s t Ans. a g ) C a r e e r p l a n n i n g h)Management appraisal system Ans. d Q 76. What is the initiating step which essentially commences the benchmarking process? e)Determining the gap between the current status and the benchmark f ) C o l l e c t i n g d a t a a n d i n f o r m a t i o n g ) P r e p a r i n g a n a c t i o n p l a n h)Identify who & what to benchmark Ans. b Q 77.The pay of an employee is based on considerations like skills, __________ efforts and accountability. e)Organization structuref ) F i e l d g ) E m p l o y e e r e l a t i o n h)Job responsibilities Ans. d Q 78.Name one of the drawbacks that can take place while designing the form: c)The rating scale of performance managementd)The potential scales are ambiguouse)The rating scales are ambiguousf)The rating scales of the employee Ans. c

Q 79.When company requires people urgently, it adopts a)Campus recruitmente)Walk in interviewsf)Selection processg ) H e a d h u n t e r s Ans. b Q 80.360-degree appraisal is to get a broad assessment of an individual fromdifferent sources, following factors need to be watched at this stage-(M.A) a ) I n d i v i d u a l l e a r n i n g c ) O r g a n i s a t i o n a l l e a r n i n g d)Improved individual behaviour e ) I m p r o v e d a c t i o n p l a n n i n g Ans. a,b,c Q81. Structure interview is more __________. a ) U n r e l i a b l e c ) R e a l i s t i c d ) R e l i a b l e e ) U n r e a l i s t i c Ans. b Q 82.What is the method of (human resource valuation) where in the value of anemployee in his alternative use is determined? a ) O p p o r t u n i t y c o s t m e t h o d e ) H i s t o n i c a l c o s t m e t h o d f)Current purchase power method(CPPM) g)Standard cost method Ans. a Q 83.Ranking system usually measures each job in comparison with other jobs interms of relative importance of experience & education. a ) T R U E e ) F A L S E Ans. a Q84. The major sources of recruitment for public sector undertaking arethrough(M.A) a)Casual callers or employment seekers e ) E m p l o y m e n t e x c h a n g e s f ) N e w s p a p e r s a d v e r t i s i n g g)Advertising through word of mouth Ans. a,b,c Q 85. At intel the Work Force Company(WFS) was framed & given monopolyover business process. a ) T R U E e ) F A L S E Ans. a Q 86.Name the two factors which lead people to work: (M.A) a ) E c o n o m i c e ) O r g a n i s i n g f ) M o t i v a t i o n g ) C o n t r o l l i n g Ans. a,c Q 87.Company adopts employment agencies and head hunters when it wants tomaintain a)Confidentialitye)Good contacts f ) G o o d s o u r c e s g)Good recruiters Ans. d Q 88. HRP facilitates reduction in personnel cost because it helps the organizationto anticipate which of the following? a)Imbalance in HR b)International strategiesc ) H R P d ) L i m i t a t i o n s Ans. a Q 89. The purpose of employee assistance element of HRM is to help employeesin overcoming job related problems and not personal problems. c ) T R U E d ) F A L S E Ans. a

Q 90. As a result of domestic & international competition, HR management is being given a key role. What are the changes in HR policies & programmes taking place vis--vis this changed environment? (M.A) g)Corporate restructing & defining of roles as areas receiving less focus as opposed to areas pertaining to career growth & career planningh)Manpower productivity has become a central issue in organisation as manpower costs go upi)Increasing emhasis on training and retraining to tap latent talent j)Companies are showing increasing willingness to retain & redeploy manpower Ans. b,c,d Q 91. The HRD programmes fail due to poverty and social injustice. e ) T R U E f ) F A L S E Ans. a Q 92. Traditionally, human resources has been perceived as,. a ) A u t o c r a t i c e)Bureaucraticf ) B e n e v o l e n t g)Laissez-faire Ans. b Q 93. It is said that HRD function is beneficial to both organisation and the ________. a . E x e c u t i v e s b . E m l o y e e s c . N a t i o n d . M a n a g e m e n t Ans. b Q 94. Which is the factor influencing HRP? a) Type & quality of information used b ) P l a n n i n g c ) M a r k e t i n g k n o w l e d g e d)Protection of weaker section Ans. a Q 95.What are the common job responsibilities of an executive ? (M.A) a)Co-ordinate Training Programme b ) K e e p c o s t w i t h i n budgetc)Administrative skills d)Publish house journal Ans. a,b,d Q 96.In todays organisation HR managers need to think themselves as strategic partners. a ) T R U E b ) F A L S E Ans. a