Chapter- 1 Profile of the company

1. Introduction
HCL Infosystems corporate office is located in E-4, 5 & 6, Sector 11, NOIDA 201 301, UP India. The contact numbers are 120 2526518/19, 2520977. The website of HCL Infosystems is www.hclinfosystems.in. HCL Infosystems has a presence in 170 cities and 505 points of presence reaching 4000 towns throughout India and operations in emerging markets including South Asia, Middle East & Africa. It has a strong distribution network of 93,000 outlets in over 9,000 towns in India. Its manufacturing facilities are based in Chennai, Puducherry and Uttarakhand. It is headquartered at Noida. HCL was founded in 1976 and it has established itself as Indias premier hardware, services and ICT systems integration company offering a wide spectrum of products which include - Computing, Storage, Networking, Security, Telecom, Imaging and Retail. Over the years, we have developed specialized expertise across verticals including Telecom, BFSI, e-Governance and Power. HCL Infosystems, an information enabler, offers its customers technology solutions across multiple platforms. This is as a result of its expertise in developing state-of-the-art enterprise solutions; understanding of the networking technology; its design capabilities

in product engineering; integrating diverse solution components and its access to specialized technology for turnkey projects through partnerships with various world class players. With a definite and distinct focus on end-to-end enterprise solutions and personal computers, HCL Infosystems (HCL Insys) has direct customer service centers at 151locations, 3 software export facilities and state-of-the-art manufacturing

facilities.HCL Insys has six overseas business entities in US, UK, Australia, Singapore, Malaysia and Canada. HCL Infosystems Ltd. with revenue (LTM) of US$ 2.0 billion (Rs 10,401 crores) is Indias Premier Technology Company and offers a wide spectrum of IT Services and Products ranging from Cloud to Learning Solutions. As a complete IT solutions provider the company offers comprehensive offerings in Enterprise Application Services, IT Infrastructure Managed Services, System Integration, Office Automation Products and Services, Distribution and Support Services. The company operates in both the Consumer and the Enterprise space offering the latest mobility products and operating in verticals like BFSI, Telecom, and Healthcare respectively. HCL Infosystems has manpower of approximately 10,000 employees. HCL Insys manufacturing processes are ISO 9001 certified, while its software development processes have achieved SEI CMM Level 4. With a mission to provide world-class information technology solutions and services to enable its customers to serve their customers better, HCL Insys is setting new standards of information technology in India.HCL Infosystems are Indias premier information enabling company.

Leveraging its29 years of expertise in total technology solutions, HCL Infosystems offers value added services in key areas such as system integration, networking consultancy and a wide range of support services.HCL Info systems is among the leading players in all the segments comprising the domestic IT products, solutions and related services which include PCs, servers, networking products, imaging and communication products.

Today has a direct support force of over 1700+ members and is operational at 260+locations across the country and is the largest such human resource of its kind in the IT business.HCL Infosystems manufacturing facilities are ISO-9001-2000 & ISO 14001 certified and adhere to stringent quality standards and global processes. With the largest installed PC base in the country, four indigenously developed PC brands - Infinity Busybee, BeanStalk and EzeeBee- and its robust manufacturing facilities.

2. Timeline of HCL Infosystems

YEAR 1976

HIGHLIGHTS Foundation of the Company laid Introduces microcomputer based programmable calculators with wide acceptance in the scientific / education community

1977

Launch of the first microcomputer-based commercial computer with a ROM Based basic interpreter Unavailability of programming skills with customers results in HCL developing bespoke applications for their customers

1978

Initiation of application development in diverse segments such as textiles, sugar, paper, cement, transport

1981

Software Export Division formed at Chennai to support the bespoke application development needs of Singapore

1983

HCL launches an aggressive advertisement campaign around the theme - 'even a typist can operate computers', popular in the Small & Medium Enterprises segment. This proposition involved menu-based applications for the first time. Develops special program generators to speed up the development of applications

1985

Bank trade unions allow computerization in banks; however, a computer can only run one application such as Saving Bank, Current account, Loans, etc. Sets up core team to develop the required software Advanced Ledger Posting Machines (ALPM). The team uses reusable code to reduce development efforts and produce more reliable code. ALPM becomes the largest selling software product in Indian banks. Designs and launches Unix based computers and IBM PC clones HCL promotes 3rd party PC applications nationally

1986

Zonal offices of banks and general insurance companies adopt computerization Purchase specifications demand the availability of RDBMS products on the supplied solution (Unify, Oracle) HCL arranges for such products to be ported to its platform HCL assists customers to migrate from flat-file based systems to RDBMS

1991

Enters into a joint venture with Hewlett Packard HP assists HCL to introduce new services: System Integration, IT consulting, Packaged Support Services (basicline, teamline) Establishes a Response Centre for HP products, which is connected to the HP Response Centre in Singapore There is a vertical segment focus on Telecom, Manufacturing and Financial services

1994

HCL acquires and executes the first offshore project from IBM Thailand HCL sets up core group to define software development methodologies

1995

Starts execution on information System Planning projects Execution of projects for Germany and Australia Begins Helpdesk services

1996

Sets up Software Technology Park (STP) in Chennai to execute software projects for international customers Becomes national integration partner for SAP

1997

Chennai and Coimbatore development facilities get ISO:9001 certification

1998

HCL buys back HP stake in HCL Hewlett Packard Kolkata and Noida STPs set up

1999

Acquires and sets up fully owned subsidiaries in USA and UK Sets up fully owned subsidiary in Australia HCL ties up with Broadvision as an integration partner

2001

IDC rated HCL Infosystems as No.1 Desktop PC Company of 2001 Launched Pentium IV PCs at below Rs. 40,000

2002

HCL Infosystems & Sun Microsystems enters into an Enterprise Distribution Agreement Declared as Top PC vendor by Dataquest Realigns businesses, increasing focus on domestic IT, Communication & Imaging products, solution & related Services

2003

Becomes the first vendor to register sales of 50,000 PCs in a quarter First Indian company to be numero uno in the commercial PC market Enters into partnership with AMD Launched Home PC for Rs. 19,999/HCL Infosystems info structure services Division received ISO 9001:2000 certification Launches infiniti Mobile Desktop on Intel Platform Launched Infiniti PCs, workstations and servers on AMD Platform

2004

1st to announce PC price cut in India, post duty reduction, offers Ezeebee at Rs. 17,990/IDC India DQ Customer Satisfaction Audit rates HCL as No.1 Brand in Desktop PCs Enters into partnership with Port Wise to support and distribute security and VPN solutions in India Partners with Microsoft and Intel to launch Beanstalk Neo PC Becomes the 1st company to cross 1 Lac unit milestone in the Indian Desktop PC Market Launched RP2 systems to overcome power problem for PC users Registers a market share of 13.7% to become No.1 Desktop PC Company for year 2004 Crosses the landmark of $1 billion in revenue in just nine months

2005

Launch of HCL PC for India, a fully functional PC priced at Rs. 9,990/Rated as the No.1 Desktop PC company by IDC India Dataquest Best Employer 2005 with five star ratings by IDC India Dataquest The Most Customer Responsive Company 2005 IT Hardware Category by the Economic Times - Avaya Global Connect

7th IETE Corporate Award 2005 for performance excellence in the field of Computers & Telecommunication Systems by IETE Best Bhoomi Brand 2005 by 360 magazine: In Pc Category In the LCD Monitor Category Indias No.1 vendor for sale of A3 size Toshiba Multi Functional Devices for the year 04-05 by IDC Toshiba Super Award 2005 towards business excellence in distribution of Toshiba Multifunctional Products Strategic Partners in Excellence Awards by Infocus Corporation for projectors Most Valued Business Partner Award for projectors by Infocus Corporation in 2005

2006

Launches Beanstalk 2007 collection a range of four new HCL Beanstalk Digilife enablers, Beanstalk Nano, Beanstalk Slim, Beanstalk Lifestyle & Beanstalk Dominator +75,000 machines produced in a single month Enters into a partnership with Toshiba to help them expand their retail presence in India by unveiling shopToshiba Nokia Corporation and HCL Infosystems announce a long term distribution strategy Unveils Indias first segment specific range of notebooks brand HCL Leaptops Showcases Computer Solutions for the rural market in India First in India to launch the new generation of high performance server platforms powered by Intel Dual Core Xeon 5000 processor Forms a strategic partnership with Apple to provide sales & service support for iPods in India Rated as number one Desktop PC Company by IDC, sixth year successively Sustains its Commercial Desktop PC Leadership for the fifth consecutive year Launches Indias first high performance Enterprise Server Platform powered by dual core Intel titanium processors Creates Dual Core Xeon Server at a price point of Rs. 43,900/ Completes 30 years in India In association with The Music Academy, Chennai brings HCL Concert Series to the city Enter into partnership with Casio Establishes its manufacturing facility in Uttaranchal

Top 50 fastest growing Technology Companies in India & Top 500 fastest Growing Technology Companies in Asia Pacific by Deloitte & Touche

2007

Breaks the one terabyte storage barrier in computers by launching Indias first one terabyte personal computer Introduces eco-efficient Notebook PCs complying with RoHS directive Unveils initiative to create industry ready ICT professionals launches HCL Career Development centers Kodak and HCL ink agreement to distribute digital cameras in India Launches Indias first multilingual POS printer HCL Star TSP 700, designed exclusively for the needs of rural retailers Unveils enterprise class 16 core server Indias first server with 16 computing cores in a 7-inch (4u) form factor Launches a new range of eco-efficient desktop PCs, complying with RoHS directive Launches NETMAX suite of networking products & solutions expanding its portfolio for emerging enterprises Announces 360 Degrees Technology Refresh Program new initiative aimed at capturing latest trends in technology & delivering them to Indian enterprises Announces launch of its workstation 2008 series for MCAD & DCC professionals IDBI selects HCL as SI partner for 100 branches ICT infrastructure rollout

2008

Unveils the future of personal computing next generation, ultra portable, sub Rs. 1,400/- laptops for the first time in India . Connect India-Africa to implement IT infrastructure for prestigious Pan-African e-network project for Tele-education & Tele-medicine. Launches next generation Datacentre in a Box simplified IT infrastructure with power-packed blade servers in one system that integrates storage, computing & networking Announces a pioneering initiative in the India ICT sector to further strengthen its Customer Care Services Introduces Safe State a 100% subsidiary to provide System Integration Solutions for security & surveillance Introduces Laptop Series 39 excellent thermals, Energy Star 4.0 compliance and imprint designs customized for Indian consumers Equips Delhi Police with technology to fight crime Launches MiLeap MH 0.4 Partners with Echelon to bring Smart Metering to India improving electricity supply and reducing energy theft are key goals

Connect India-Africa to implement IT infrastructure for prestigious Pan-African e-network project for Tele-education & Tele-medicine Strengthens its BFSI system integration portfolio by acquiring a niche banking software product company Unveils the future of personal computing next generation, ultra portable, sub Rs. 1,400/- laptops for the first time in India

2009

Awarded Best Telecom Support Services Company at the 5th National Telecom Award by CMAI Association of India. HCL awarded Electronics Company of the Year 2009. HCL Infosystems rated No.1 Employer by DQ-IDC 2009 Nokia Corporation announces a joint venture with HCL Infosystems to sell mobile value added services directly to consumers in India Kick-starts Green Bag campaign to facilitate eWaste collection Bags BSNL IT deal a system integration project worth Rs 240 cr. for implementation and support Announces a tie-up with Korean major Nautilus Hyosung, to provide complete ATM solutions for Indian banks across the country Wins DQ: IDC Best Employer Award 2009

2011

Bags the VARIndia 2011 award for Best Projector DLP (Infocus), Best PC Indian Brand and No. 1 Distributor. Wins DDIs Grow your own Leaders award for overall management culture and effectiveness of the organizations talent management system. 'No. 1 Employer of the Year by DQ-CMR Best Employer Survey 201 Wins Skoch Digital Inclusion Award in the Technology in Service Delivery category for successful implementation of Kohlapur Municipal Corporation eGovernance Project Rated No. 20 in the Great Place to Work Survey Launches its new sleek Next-Gen ME Tablet, the X Launches Indias first BEE-Star compliant laptop First ever HCL flagship store launched in Delhi-NCR

2012

HCL Desktops rated No. 1 in the Dataquest Channels CyberMedia Research Channel Satisfaction Survey. HCL Infosystems ranked No.1 for IT Services in DQ-CMR CSA 2012 HCL Digischool wins 'Best ITC Enabeled Content for K 12 Education' at National Education Awards presented by Star News HCL Digicampus wins 'Best Technology Based Solution for Higher Education Institutes' at the National Awards presented by Star News
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HCL Institute Management System awarded the 'Best Cloud based Education Institute Management System', at the B-School Excellence Awards 2012 HCL Learning wins 7th eINDIA Jury Award for the 'Best Open and Distance Learning Practices in Higher Education'

2013

HCL Digischool wins Best Smart Classroom Solution Provider at the prestigious Shiksha Ratan Award - State Education Summit 2013

Table No-1: Timeline of HCL Infosystems

3. Companys Vision

A global corporation enriching lives and enabling business transformation for our customers, with leadership in chosen technologies and markets. Be the first choice for employees and partners, with commitment to sustainability. 4. Companys Mission

We enable business transformation and enrichment of lives by delivering sustainable world class technology products, solutions and services in our chosen markets thereby creating superior shareholder value. 5. Companys Core Values

We shall uphold the dignity of every individual We shall honour all commitments We shall be responsible corporate citizens

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We shall be committed to Quality, Innovation and Growth in every endeavour

6. Turnover of the organization

HCL Infosystems has reported consolidated revenue of Rs. 2,606 crores for the quarter ended December 31, 2012. Revenue from Hardware Products and Solutions business for the quarter was Rs.1, 092 crores, has shown a sequential growth of 57% and from Services business for the quarter was Rs 136 crores, has shown a sequential growth of 7%.The revenue for Learning business for the quarter was Rs 14 crores and from Distribution business for the quarter was Rs 1421 crores.

7. Product and services of HCL Infosystems HCL Infosystems portfolio of products covers the entire spectrum of the information technology needs of its customers. By virtue of the immense diversity of markets and customers that it addresses, HCL Infosystems products offering include everything from high-end enterprise level servers mission critical applications to multimedia home computers. Need of customers may vary from person to person. Needs of customers are different hence requirement may also be different.HCL Infosystem fulfills all the requirements of its customers ans has tailor madesolution for them.

Computing products -HCLI manufactures wide range of computer such as home PCs, notebooks, business PCs, business workstations and servers.

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Storage solutions - The company manufactures wide range of storage solutions such as standalone drivers, HBA cards, EMC storage solutions etc catering wide range of consumers.

Office Imaging and telecom solutions - It has partnered with the best in the industry like Toshiba, Infocus, Duplo, etc to provide imaging solutions like projectors, plasma, visual presenter and interactive presentation systems. It has partnered with major players for providing voice, videoconferencing, audio conferencing and broadcast solutions according to the business needs.

7.1 HCL Infosystems Product Portfolio

7.1.1 DESKTOPS AND NOTEBOOKS

Business PCs Home PCs HCL Laptops

7.1.2 Intel WORKSTATIONS

Infiniti challenger workstations SUN Workstations

7.1.3 AMD WORKSTATIONS

34Infiniti Xcel Line 2200NL Infiniti Xcel Line 2200SY

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7.1.4 SERVERS

Intel Servers

Infiniti Global Line Servers IGL Entry Level Servers IGL True Enterprise Servers IGL Blades Servers IGL Itanium Servers Infiniti Solutions

AMD Optrons

Servers Infiniti Xcel Line 2200AT Infiniti Xcel Line 2200MI Infiniti Xcel Line 2200AZ Infiniti Xcel Line 4200TL

Other Servers

SUN Servers HP Risc Servers & Workstations

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7.1.5 THIN CLIENTS

Winbee Thin Clients SUN Thin Clients

7.1.6 DISPLAY PRODUCTS

SUN Thin Clients

7.1.7 NETWORKING PRODUCTS

Win Smart Switch SNMP Managed Switch

7.1.8 SECURITY PRODUCTS

HCL Info Wall HCL Info SecuAccess HCL InfoVPNe HCL InfoNetMon HCL InfoSurveillance HCL InfoSecuDesk - BiometricLogon Hcl InfoSecuDesk SmartCardLogon HCL InfoSmartCard HCL InfoLoadBalancer

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HCL InfoSMS HCLInfoDashboard

HCL InfoAttendence HCL InfoAttendance BN model HCL InfoAttendance SN model

7.1.9 STORAGE SOLUTIONS

HCL Storage Solutions

HCL Infiniti SAN ARRAY 2502FC HCL IGL NAS Servers IGL NAS 1400 BT IGL NAS 2700 SP IGL NAS 2700 BD SUN Storage Solutions EMC Storage Solutions

7.1.10 TOSHIBA NOTEBOOKS

7.1.11 SOLUTIONS

Infrastructure Services Networking Services Security Services

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Facilities Management Services Domestic Hardware Services

7.1.12 PRESENTATION PRODUCTS AND SOLUTIONS

Projectors Hitachi Toshiba Infocus

Plasma/LCD Hitachi Toshiba

Interactive Presentation System Hitachi FX Series Starboard Hitachi T17SLX Interactive Panel Polyvision Walk and Talk Interactive Panel Polyvision TS Series interactive Whiteboard Polyvision Walk and Talk Interactive Whiteboard

8. Distribution business of HCL Infosystems

The Distribution Business of HCL Infosystems Ltd. is conducted from 2 companies:

HCL Infosystems Ltd. (HCLI)

Digilife Distribution and Marketing Services Ltd (DDMS)

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DDMS is a 100% subsidiary of HCLI and is involved in the fulfillment, logistics and distribution for leading global brands in the field of Information Technology (IT), Telecom, Digital Lifestyle, Consumer Electronics, Small Appliances, Consumer Durables, Wellness Products and Accessories.

In DDMS, it also provides business consultancy to companies planning to enter India.

DDMS partners with Apple, Sandisk, Lenovo, JBL, Delonghi, Omron, Penta, ZTE, Simmtronics, HCLI for Tablets, Personal Computers and Learning Products.

DDMS touches almost every outlet type with its portfolio with best in class reach to Organized Trade and General Trade across Urban and Rural Markets. With a distribution network that reaches over 150,000 outlets across India directly or through distributors and an additional reach via the wholesale channel - HCL are No 1 in India. HCL is building an enviable reach in IT outlets and the Value Added Reseller (VAR) network.

9. Present leadership of HCL Infosystems

a) Ajai Chowdhry

Founder HCL AND Chairman-HCL Infosystems

b) Harsh Chitale

CEO and Whole Time Director

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c) J V Ramamurthy

President and Chief Operating Officer

d) Sandeep Kanwar

Chief Financial Officer

e) Rothin Bhattacharyya

Executive Vice President, Marketing, Strategy & Business Development, HCL Infosystems

f) Vivek Punekar

Chief Human Resources Officer

g) Neeraj Jaitley

President of Enterprise Solutions

h) Sanjay David

Sr. Vice President & Business Head - Distribution and Marketing Services

i) Princy Bhatnagar

Vice President, Head-Consumer Computing, HCL Infosystems

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j) Gautam Advani

Executive Vice President and Head Mobility & Learning, HCL Infosystems

k) Sayantan Nandi

Senior Vice President and Business Head - HCL Care

10. Alliances & Partnerships

To provide world-class solutions and services to all our customers, we have formed Alliances and Partnerships with leading IT companies worldwide. These alliances on one hand give us access to the best technologies & products along with enhancing our understanding of the latest in technology. On the other hand they enhance our product portfolio, and enable us to be one-stop-shop for our customers. HCL Infosystems has alliances with global technology leaders Intel, AMD, Microsoft, HP, HP Networking, IBM, Bull, Toshiba, Nokia, Sun Microsystems, Ericsson, NVIDIA, SAP, Scansoft, SCO, EMC, Veritas, Citrix, CISCO, Oracle, CA, RedHat, Infocus, Duplo, Samsung and Novell.

11. Organizational structure of HCL Infosystems

HCL Infosystems has line structure as its organizational structure. The features of a line organization are:

In line structure, authority flows from the top level to lower levels through various managerial positions.
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The flow of responsibility starts from lower level and flows towards higher ones. Every subordinate is responsible to his immediate superior, to perform work assigned to him.

There is direct reporting relationship between a superior and his subordinate. All managers work in a line of authority in the relationship of superior and subordinate and are known as line managers.

The principle of unity of command is followed for designing a line structure.

Figure No-1: Organizational structure of HCL Infosystems

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12. Community Initiatives by HCL Infosystems 12.1 HCLs Eco Safe

HCL believes in building a symbiotic relationship between them, the manufacturers, the consumers and the recyclers with the aim to promote integration and sustainability in

their operations to have least stress on the environment.

HCL over the years has integrated and innovated products for its customer's giving key emphasis on product life cycle management, commencing from sourcing, manufacturing to installation and recovery at the end-of-life of the product to ensure protection of the environment, health and safety of all stakeholders. In building a system to identify, develop and sustain the maintenance of an environment management system at corporate level they have formulated a program that is refered as HCL's ecosafe.

12.2 HCLs Environment Management Policy under HCL ecoSafe

Aim The aim is to encapsulate knowledge, awareness, and key developments on all environmental issues faced by today's world and to incorporate these in HCL's operations assuring our commitment in delivering quality products, solutions and services.

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12.3 Management's Approach & Plans Undertaken The key objective under HCL ecoSafe is targeted at integrating environmental management procedures into its business processes thereby protecting the environment, health, and safety of all its stakeholders. HCL commits to manufacture products that are environment friendly in all respects and are free from hazardous chemicals. 12.3.1 HCL's commitment to sustainable development HCL believes that integrating sustainability issues within our core business would be of strategic importance for attaining our vision of "creating tomorrow's enterprise together". We believe that the three key areas of sustainability for HCL's future success would require us to plan and act upon:

Taking a lead on managing environmental issues such as climate change and ewaste

Bringing about innovation and technological changes Attracting and retaining talent

12.3.2 Key initiatives under sustainable development: HCL's environmental and chemical policies derived from its commitment to sustainable development and its vision are geared to drive its environment management program ensuring minimal impacts on the environment through its products and operations. HCL strives to extend its internal duty of care for the environment through the EPR (Extended Producer Responsibility) covering the following ongoing initiatives:

HCL's E-Waste Management program

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Internal waste Management program

HCL's initiative on phasing out of toxic chemicals

HCL's initiative on increased use of recycled materials

HCL's Pan India support services

Customer awareness programs on EMS

HCL Supports the Company's Financial Responsibility for End of Life Product Management and offers its customers recycling options. HCL offers corporate clients upgradations and replacement options for its product range. HCL supports the need to have an EPR/IPR policy framework for our country over a period of time and believes that a comprehensive legislation on these is the need of the hour as enshrined in the Draft Guidelines for Environmentally sound management of e-waste (by the Central Pollution Control Board and the Ministry of Environment and Forest, Government of India) and the National Environmental Policy.

12.3.3 HCL's environmental policy

HCL is committed to conducting its business in a manner that delivers Environmental, Health and Safety performance. This is consistent with our commitment to corporate citizenship, social responsibility and sustainability.

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To accomplish this, we will:

Meet or exceed applicable legal requirements Proactively reduce occupational injury and illness risks, and promote employee health and well-being

Aggressively pursue pollution prevention, energy conservation and waste reduction in our operations

Design and manufacture our products to be safe to use and to minimize their environmental impact

Share information with our customers on environmentally responsible end-of-life management services for HCL products

Require our suppliers to conduct their operations in a socially and environmentally responsible manner

Use an Environmental Management System approach to establish goals, implement programs, monitor technology and environmental management practices, evaluate progress, and continually improve environmental performance

Foster a culture of environmental responsibility among employees and management

Harness energy conservation in our operations and products and reduce carbon footprint

Proactively address chemicals phase-out through a chemical policy and initiate a program for end-of the life product management as its individual responsibility

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12.4 HCLs E-Waste Management initiative

12.4.1 Key Objectives:

The key objective of HCL's 'E-Waste Policy' aims at providing efficient and easy product recovery options to its consumers to facilitate responsible product retirement of all its manufactured EEE products. The key objectives of the policy include :

12.4.2 Product design:

HCL takes appropriate care in, designing and production of products that facilitate dismantling and recovery/reuse.

12.4.2 Separate collection/Recovery:

HCL extends the recycling facility to its users regardless of the fact, when and where they purchased the product.

HCL has created the online process of e-waste recycling request registration, where customers (both individual and corporate ) can register their requests for disposal of their e-waste

Increasing the number of collection points in co-ordination with the recyclers Online facilitation of e-waste disposalIncreasing customer awareness on E-Waste recycling and participation of our valued customers through take-back

Schemes for old computers

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12.4.5 Customer awareness and information:

In all the products shipped, HCL includes the e-waste related FAQs and contact details of all its e-waste collection centres

HCL assures transparent and effective goal setting and customer awareness for EWaste management programmes.

In all its user meets, HCL shares the e-waste management details with its customers

Apart from corporate customers, HCL has extended its e-waste collection program to retail customers also through its HCL Touch spread points spread across the country

12.4.6 HCL`s Initiatives on Recycled Materials

As a part of HCL`s initiatives on recycled materials, HCL has adopted a stand to use recycled materials in all the areas applicable. To begin with, HCL has initiated measures to use recycled plastics in our products.

Plastics being one of the major component of the computer system in different forms and based on its recyclable properties HCL has initiated a drive among its suppliers to use recycled plastics and other recyclable material in all their manufacturing processes.

As a part of its Go-green campaign, HCL has also urged /encouraged its suppliers to

Quantify the amount of recycled materials in their products Increase the use of recycled plastics in all the products
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HCL is committed to increase the use of recycled plastics and is actively pursuing the cause by giving a timeline to its suppliers/vendors that 15% of all plastic requirements for HCL products be supplied in the form of recycled plastic.

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Chapter -2 SWOT Analysis of the company

1. Strengths Its collaborations and joint ventures with international companies such as Perot System, and partnership with world leaders like Ericsson, Toshiba, Nokia, Oracle and Microsoft, enable it to bring the best technology available worldwide to its consumers. Fast paced and flexible work culture which provides its employees autonomy to accomplish the task without much pressure from the higher authorities. Thus, employees are motivated to give their best to the organization. The core strength of HCL is the talent and innovativeness of its people which enables it to provide the right solution at the right time. The mass markets are handled through a chain of dealers, resellers and retailers which help bring technology usage closer to the individual. It has very strong distribution network. 29 years of experience in handling the ever changing IT scenario. Ability to understand customers business and offer right technology. Excellent service & support infrastructure Long standing relationship with customers.

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Its pool of competencies: Hardware, Software, Training, Networking, Telecom and System Integration.

Ability to provide the cutting edge technology at best-value-for- money. Pan India support & service infrastructure. Leadership Proved to be an innovator and leader in technology. Best-value-for-money offerings.

2. Weakness No proper marketing channels and strategies. Awareness of complete line of products offered is not there in the market. Perception of customers is that HCL is a local brand and is inferior to the global brands. After sales service are not customer satisfactory. Lack of HCL service centers. Less promotional campaigns

3. Opportunities Expanding disposable income of people. IT industry booming at a rate of 45% every year. Increasing consumer awareness about IT and its use. Tremendous untapped potential of IT products in India. Increasing competition. Tie-ups with various MNCs enable to extract their core competencies.

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4. Threats Less franchise models. Local assemblers are biggest menace for the company. Entry of MNCs i.e. IBM, Compaq giving direct competition. Govt. instability has a long term repercussions affecting companys policies & its growth. Technological shift as a result of research & development.

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