I, _____________________________________________________________________________ have fully understood the contents of the job description above and agree to accomplish all main

duties of the job.

Employee's signature Date

Proposed by (name and signature)

_____________________________________ (HR Manager)

_____________________________________ (Department Manager)

JOB DESCRIPTIONS
Prepared by: Approved by: Job Title: Department: Bellboy Front Front Office Manager General Manager

Purpose of Job:

Under the general direction of the FO Manager and within the limits of established Our Hotel Policies and Procedures welcomes and accompanies the hotel quests to their rooms offering the highest quality service. Ensures that with the personal and professional attitude will spread outside of the hotels the good name of it and will express the honor of being a part of Our Hotel Team. Reservation Supervisor

Responsible to: Responsible for: Additional Duties:

1. Is aware of the Company product knowledge and shows the respect, kindness and professionalism to the Company Guests and Partners. 2. Respects and obeys all internal instructions including the Employee's Guide requirements and rules of safety program and labor protection. 3. Creates and cares the good atmosphere and relations with the colleagues and Company partners. 4. Motivates and supports other colleagues with kind and professional attitude without any racial, gender, religious or any other harassing motives. 5. Supports and takes part in all activities organized and suggested by General Manager, Front Office Manager or Human Resources Department. Main duties: 1. Carries on tactful approach to the own job and the work of the colleagues. 2. Respects and follows the instructions and decisions of the General Manager and other managers. 3. Welcomes and sees off the guests on the door in the best manner with a smiling face and kind and respectful attitude

4. 5. 6. 7. 8.

Ensures that each guest is welcomed and served in a timely manner according to the standards. Ensures VIP Guest Handling according to VIP procedures provided by receptionist. Ensure maximum effective guets contact. Greets the customer. Takes the guests' baggage from the vehicle and leads them to the reception desk. Accompanies the hotel guests till their rooms, performs necessary counseling activities and satisfies their needs during their stay. 9. Accompanies the guests during check in, takes their baggage to the room. 10. Takes the baggage and place them to their vehicle if the guests request during check out. 11. Conveys the letters or messages of the guests to their rooms. 12. Conducts tours of the hotel for visitors, guests, tour operators. Provides by assisting everyone who comes to the hotel and gives a good orientation service for visitors in the hotel facilities. Gives clear, accurate information and directions. Supervises day-to-day travel requirements VIP/CIP guests; oversees travel itinerary, monitors specific travel arrangements and handles related details. 13. Assists Front Office Manager with various tasks relating to operational activity (i.e. mailings, data base updates and changes, placement service, technical report etc.). 14. Makes room change according to the instruction from the reception. 15. Tries to wake up the guests that could not be woken up by the switchboard. 16. Labels the baggage during group check in's. 17. Checks the daily activities in the hotel from the board. 18. Distributes the forms and documents sent to the administrative divisions. 19. Takes out, clean and re-attach the flags in front of the Hotel. 20. Performs mailing activities of the guests and administrative offices. 21. Takes care of guests' vehicles. Collaborate with colleagues in order to take the guests' vehicles to the garage, takes the delivery of vehicle keys, park the vehicles to a suitable place when there is no space in the garage and places them to the garage when available. Check with the colleagues the vehicle status. 22. Communicates the guest requests to the relevant departments. 23. Reads the logbook and determine the activities to be followed. 24. Gets information about all activities in the Hotel. 25. Responds to guest comments and criticism in a constructive and positive manner, looking at such as an opportunity to build guest count. 26. Works when scheduled in a clean, neat uniform, meeting all grooming and appearance standards. Puts on a name-badge. 27. Handles all guest service issues in an immediate gracious and professional manner. SMILE! 28. Responds to guest comments and criticism in a constructive and positive manner, looking at such as an opportunity to build guest count. 29. Places the guests' baggage into the vehicle. 30. 31. Fulfills other tasks assigned by the Department Manager. Do not sit in the bar hall.