Auditor Supervisor

Auditor

Question: Is my client data secure?

Answer: Confirmation.com uses 128-bit SSL Extended Validation Certificates with Server Gated Cryptography by VeriSign for Internet communications. All data deemed sensitive residing within the Confirmation.com system is encrypted with a Triple DES algorithm using three 64 bit keys for a key length of 192 bits. Confirmation.com utilizes Terremark for all of its hosting needs. Confirmation.com uses Terremark''s SOC 1 hosting facility located in Miami, FL as its primary hosting facility. Confirmation.com maintains a warm backup site at Terremark''s Culpeper, Virginia facility. Confirmation.com is EU Safe Harbor Certified by TRUSTe. With the EU Safe Harbor seal, companies can conduct overseas business in alignment with the safe harbor, a framework created by the U.S Department of Commerce and European parties to avoid trade disruptions resulting from international privacy laws.

Where is the site hosted? Does Confirmation.com maintain system backups?

EU Safe Harbor Certification

Privacy Policy

Confirmation.com adheres to the Internet''s most trusted third-party privacy policy standards issued by TRUSTe. TRUSTe performs and annual review of the Confirmation..com site and privacy policy. For more information visit www.truste.com. Confirmation.com is identity certified by VeriSign''s highest identity certification - the Class 3 Extended Validation SSL SGA CA. Confirmation.com maintains PCI compliance through McAfee PCI Compliance certification.

VeriSign Identity Certification

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System Timeout

For security reasons users will be logged out of the application after 15 minutes of inactivity. 3 failed login attempts will lock a user''s account. Users will be notified of their account status by email. An unlock link will be provided within the email and is valid for 24 hours. For further assistance contact Customer Support. Go to www.confirmation.com and select the Forgot User ID/Password link located within the Login area. Provide your email address and further instructions will be emailed to the address on file. Go to www.confirmation.com and select the Forgot User ID/Password link located within the Login area. Select the "Forgot your User ID?" link located below the email address field. Provide your email address and further instructions will be emailed to the address on file. Links to the User Agreement and Privacy Policy can be found in the footer of the application. Confirmation.com supports IE 7 or greater, Safari, Firefox and Chrome browsers. Adobe Acrobat 9.0 and greater is required for PDF viewing. The optimal screen resolution is 1024x768 or higher. Our emails may be in your spam folder. Make sure to add Systems.Administrator@confirmation.com to your address book or safe senders list. You can also contact your IT department and ask them to White List emails from our domain confirmation.com. The monthly newsletter may be in your spam folder. Make sure to add news@confirmationmarketing.com to your address book or safe senders list. You can also contact your IT department and ask them to White List emails from our domain confirmation.com.

My Account is locked out.

I forgot my password.

I forgot my username.

Where is the User Agreement and Privacy Policy located? What browsers are supported?

What is the optimal screen resolution? Why am I not receiving emails from Confirmation.com?

Why am I not receiving the monthly newsletter?

When I select an option/button nothing happens, or portions of my screen do not display?

Make sure you are using a compatible browser. Confirmation.com is compatible with IE 7 or greater, Safari, Firefox, Chrome. We also recommend you disable pop-up blockers while logged into your account. Adobe Acrobat 9.0 and greater is required for PDF viewing.

How do I update my User Profile?

Select the User Profile link located in the application header then select the Profile option. Make sure to Save any changes. If you need to update your email address contact Customer Support. How do I update my office location or email To update an office location or an email address? address, contact your administrator or Customer Support. How do I update my credit card information? Select the User Profile link located in the application header then select Payment. Make sure to Save any changes. Can I turn off the nightly notification emails? Yes. Select the User Profile link located in the application header then select Settings. Choose the types of Notification Emails you would like to receive from the available selections then select Save. How much does the service cost? To view the costs associated with our service, select the User Profile link located in the What are my payment options? Payment options include individual auditor credit cards or a centralized credit card (or PCard) established for your office or firm. For more information contact Customer Support. How do I change my default confirmation currency? Select the User Profile link located in the application header then select Settings. Use the Default Confirmation Currency dropdown to choose a different default confirmation currency. The default billing currency is established by your firm/office. To view your office setting select User Profile from the application header and choose Settings. Your current setting will be shown under Default Billing Currency. To modify please contact your administrator or Customer Support. Select the User Profile link located in the application header then select Settings. Use the Date/Time Format dropdown to choose a different display and select Save.

Can I change my default billing currency?

How do I change my date/time display?

How do I change my default language?

How do I deactivate the Welcome Screen?

How do I add a new client?

How do I add or edit a client signer?

Select the User Profile link located in the application header then select Settings. Use the Language dropdown to choose a default language display and select Save. To deactivate the Welcome Screen, select the "Do not show the Welcome screen at startup" option located in the lower left hand corner of the Welcome screen. From the main Dashboard, select the Add New Client link located within the Quick Links area and follow the onscreen prompts. For more information, the to "Step 1: Adding A New To add a newsee signer an existing client, select the Add Signer button located within the Client Profile area of the selected Client. To edit an existing signer, select the signer name from within the Client Profile area. If your signer is not visible, use the Show All link to see all available signers.

Can I use the same contact across multiple clients? How do I search for an existing client?

Yes. The Client List area located on the main Dashboard allows you to search for Clients by Name, Lead Auditor or Engagement Number. A list of recently viewed clients is also available in this area along with a View Client List option. If you are currently viewing a client from within the Client Information tab, use the Client Search link located to the right of the Client Name to search for other clients. An Add Client Account link is located in he Quick Links area of the main Dashboard. Selecting this option will require you to first search for an existing client before proceeding with the Add Account workflow. Accounts can also be added from the Client Information tab for the selected client. Select the Add button from within the Accounts area and follow the onscreen prompts. For more information see the "Step 2: Adding Client Accounts" video under the Guides section of Help.

How do I add new accounts for an existing client?

Why are some confirmation forms not listed Not all form types are accepted by every for a responder? responder. If you do not see a specific form listed, then the responder does not currently accept that confirmation type electronically via Confirmation.com. Confirmation.com''s Out-ofNetwork Paper functionality can be used in these instances. What if I do not see the bank or company in If you do not see the financial institution or the responder dropdown list? company listed, select the Add New Responder link to add an Out-of-Network Responder. Follow the onscreen prompts completing all required fields. How do I add a new responder? New responders can be added during the Add New Account workflow by selecting the Add New Responder link during Step 2 of the Add Account workflow. They can also be added individually or imported in bulk by selecting the Manage Out-of-Network Responders link from within the Quick Links area located on the main Dashboard. Can I import responders from a spreadsheet? What is the difference between an InNetwork and Out-of-Network responder? Yes. Select the Manage Out-of-Network Responders link from the Quick Links area on the central Dashboard. Select the Import button located in the lower left corner of the grid and An Out-of-Network confirmation does not include authentication and authorization of the respondent. Confirmation.com has performed no procedures to validate either the entity or the individual responding to the confirmation. That responsibility falls to the auditor who is required to determine that the confirmation was sent to the proper source, and that the respondent is authorized to respond. InNetwork confirmations require no additional authentication or authorization procedures by the auditor. Confirmation.com maintains a contractual relationship with the responding entity and performs these validations on behalf of the auditor.

How do I initiate confirmations for my client? Initiating confirmations for a client is a 4 step process. A Client Profile must be established, Accounts must be added, and an Authorization code received from the Client Signer. Once these steps are complete, the Initiate area will become active for this client. Selecting the Initiate button from this area will allow you to select the Signer(s)Code you wish to initiate by What is the Authorization Code? The Authorization is the mechanism which the Client Signer provides electronic approval to the auditor to initiate confirmations on their behalf. Without this approval confirmations cannot be initiated using When does the Authorization Code expire? Authorization codes are valid for 3 uses and expire 30 days from first use. How do I request a confirmation for just one To request a confirmation for just one account, account? select the Initiate button for the selected client. You will need to have an active authorization code for the signer to do this. From the Initiate screen uncheck the accounts you do not wish to initiate, enter the desired As of Date, and choose Next. Review the Billing information and select Initiate. For more information on initiating confirmations see the "Step 4: Initiating Confirmations" video located in the Guides section of Help.

Why am I getting an email address restricted If you receive an "Email address restricted" message at initiate? message during initiate, this means that the Outof-Network email domain supplied is registered to an In-Network Responder. This may require you to edit the account and choose the InNetwork responder from the available list.

Why am I getting a Confirmation Form no longer accepted message at initiate?

If you receive a "Confirmation form no longer accepted" message at initiate, this means that the selected Responder no longer accepts this form type via Confirmation.com. You may want uncheck this account and initiate any other confirmations. Then check the Responder notes area within the Edit Account workflow, or with the responder directly, to see if there are other options for sending the confirmation.

What is the engagement number used for?

The engagement number field is available to help firms identify the client and specific audit engagement within the Confirmation.com application. Some firms may make this value required and may dictate a specific format. For more information on the use and formatting of this field contact your supervisor. The "As of Date" supplied by the auditor when initiating confirmations is the date the responder will use when providing the desired client information back to the auditor. This is the as of date for any requested client information and should not represent the date the confirmations were initiated. Yes. These are referred to as Future Dated Confirmations within the Confirmation.com system and statuses for these confirmations will fall under the Future Dated heading. Future Dated confirmations initiated using our InNetwork or Out-of-Network electronic delivery methods will be held in queue until the As of Date matures. Future Dated Paper confirmations will not be held, and will ship according to our standard processing times.

What does the "As of Date" represent?

Can I use a date in the future for my As of Date?

Can I recall/delete a confirmation I sent in error?

Yes. Confirmations that are Pending and are not being actively processed by the Responder can be recalled. From the client''s Status log, select the Recall Pending option from the Action list dropdown located at the base of the grid. Pending confirmations that are eligible for recall

How does the Paper confirmation process work?

Paper confirmations are initiated using the same steps as electronic confirmations. The key difference being that an Out-of-Network responder has been designated for the client account(s) and a physical address specified for that Responder. Once initiated, Confirmation.com handles the materials, printing, and shipping of all Paper confirmations initiated through our system. Paper confirmations are sent via First Class mail using the USPS and can be sent worldwide. It is important to note that the auditor is responsible for validating the physical addresses for all Paper confirmations using Address Look-Up and industry best practices.

What is Address Look-Up?

How do I view a confirmation?

Address Lookup is a complimentary service offering allowing auditors to verify the accuracy of address data by cross referencing public and private data resources on more than 200 million consumers and million The public From within the25 Status logbusinesses. for the selected

client, select the View link located to the left of the Status column for the desired client. This How do I locate past confirmations? From within the Status log for the selected client, use the Activity For filter to choose from a list of historical As of Dates for the selected client. What if my confirmation is denied? Make sure to review the denial reason supplied by the Responder. These may require edits to the supplied information or list alternative procedures for submitting the type of request. DeniedMore confirmations cannot Reconfirmed. A What does "Need More Information" mean? "Need Information" is abe status the Responder can use to request additional information from the auditor about the client or account in question. Make sure to review the Comments field from within the confirmation to see what the Responder is looking for. You can Can I request more information from the Yes. If you receive a completed confirmation, responder? but the response is not correct, use the Reconfirm button located at the base of the confirmation form to ask for clarification. Can I reconfirm a confirmation that has been No. You must initiate a new confirmation. denied?

How can I check the status of my client''s confirmations?

The Status area on the main Dashboard allows you to view confirmation statuses across all your clients. To view the statuses for a specific client, search for that client using the Client List area on the main Dashboard. Selecting the desired client from the results will display a Client level dashboard including specific status information. Within the Statuses area select the link within the activity footnote and choose from the available options. To change your default setting for this display, select User Profile from the header area and choose Settings. Choose the Default Date range from the available options and select Save. To print or download your Client''s completed confirmations in bulk, select the Reports tab. From the Report Type dropdown select Completed Confirmations. Choose from the available report options. Detailed versions will display the full confirmation detail in a PDF format, where the Summary report will provide a summary version in an .xls based format. Search for the desired Client and choose the remaining report filters. Depending on the format selected, you will either select View or Export to view the results.

How do I adjust the time period for the Status quadrant?

How do I print or download my clients confirmations?

Can I print out the paper confirmations I initiated?

Yes. Paper confirmations initiated through Confirmation.com can be printed by running the Paper Confirmations report from within the Reports tab. It is important to note that this will represent the confirmations initiated and will not contain the responses received from the Responder.

What does the Completed Confirmation Report provide?

The Completed Confirmation report provides a mechanism to download all Completed confirmations in bulk for the selected Client and As of Date. A summary version can also be selected using the Type dropdown and specific confirmation types can be selected using the available filter options. Completed confirmations can then be downloaded and saved. The Completed Confirmation report will not include confirmations that are Pending or Need More Information. The Confirmation Control Log report provides a log of key confirmation information and activity such as current status, sent and received dates, and signer and responder information. The Address Lookup Report will consolidate all Address Lookups performed for the selected client and As of Date in a single report format for easy downloading. The Billing Summary Report provides Purchase Receipt information for the selected Client and As of date including all associated charges and credits related to the confirmation activity.

What does the Confirmation Control Log Report provide?

What does the Address Lookup Report provide?

What does the Billing Summary Report provide?

What does the Daily Status Report provide? The Daily Statuses report provides a summary of the daily confirmation activity by client and segmented by newly Completed, Pending, Need More Information, and Future Dated confirmations. What does the In-Network Responders Report provide? The In-Network Responders report provides you with the most current list of In-Network Bank and Company responders including details regarding accepted confirmation forms and exclusive use of the service. Available to firms with an NDA on file, the SOC Report replaces the former SAS70 reports and provides details on the controls and procedures of a service organization relative to certain criteria such as: security, availability, processing integrity, confidentiality and privacy.

What does the SOC Report provide?

How can I setup my client as a user?

During initial Client setup you will note an option to send the Client Signer login credentials. Client credentials can only be issued by the auditor, and access to confirmation data is limited. If the client is already setup, go to the What can my client see as a user? Clients, and any assistants the clients designate, can be granted limited access to the Confirmation.com system. It is important to note that clients cannot initiate confirmations can they view completed confirmations. How do I share my client with other auditors nor From the Client Information tab for the desired in my firm? client, select the modify/share link located next the Lead Auditor''s name within the Client Profile area. UseInformation the add or remove buttons to How do I change the Lead Auditor on a From the Client tab for the desired Client? client, select the modify/share link located next the Lead Auditor''s name within the Client Profile area. From the Lead Auditor area, choose the office and new lead auditor using the dropdown lists then select Reassign. It is important to note that assigning a new Lead Auditor will void any active Authorization Codes for this client. Yes. Confirmation.com can be accessed from the internet on a mobile device. An iPhone app is also available for download within Apple''s App Store and allows users to check the current status of their confirmations. Only Apple''s iOS is supported at this time. From Apple''s App Store, search for Confirmation.com under the Business category and use the install option to download. A direct link to the app can also be found on our corporate site by selecting the "Available on the App Store" icon. Once downloaded use your existing Confirmation.com credentials to login to the app. You User ID and Password for the Confirmation.com application will be your User ID and Password for the iPhone app. If you have not yet registered for Confirmation.com visit our website and select the Sign up button located on our home page.

Can I access Confirmation.com from my mobile device?

What mobile operating systems are supported? How do I download the app?

How do I login to the app?

Can my clients get access to the app?

Yes. Clients registered on Confirmation.com can download the app directly from the Apple App Store. Clients can login using their existing Confirmation.com credentials to check confirmation statuses but cannot view confirmation responses. The Confirmation.com app is updated every 15 minutes. After logging into the app, select the Settings option located in the footer. Users can select the updates they would like to receive as well as the activity period displayed. From the Administration tab, select the Manage Clients link from the Action Links area. Select the desired clients from the available list using the checkbox located to the left of the Client Name. Then use the Office and Auditor dropdown lists located below the grid to reassign the selected client(s). From the Administration tab, select the Edit Auditor link from the Action Links area. From the available list select the auditor you wish to edit by clicking on the Auditor''s Name. From within the Auditor Profile area choose "Inactive" under User Status and select Save.

How often is the app updated? How do I update my mobile app settings?

How do I reassign a client to another office or auditor?

How do I deactivate an auditor?

How do I change an auditor''s email address? Contact Customer Support to modify an auditor''s email address. How do I update Office level information? From the Administration tab, select the Manage Offices link from the Action Links area. To edit an office select the Office Name from the available list. Modify the office information and select Save. How can I look for unassigned clients? From the Administration tab, select the View Unassigned Clients link from the Action Links area. Select the desired clients from the list using the checkbox located to from the Can I get billing information for my offices? available Yes. By choosing the Office Activity Report the Reports tab, Supervisors can see confirmation activity by Country, Office, Auditor and Accountant including details such as charges and credits for each request.

Can I get a copy of your most recent SOC report?

Access to Confirmation.com''s most recent SOC reports requires an NDA be on file for your firm. To request a copy of our NDA form please contact Customer Support. Once an NDA is on file a SOC Report link will appear within the Reports area. Select the desired SOC report to review the audit results.


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