RESUME ABC

E-24 Nagar Delhi 110096 Cell-+91-2222

Email: vaccna@gmail.com

Professional Objective To reach a challenging position in the IT Infrastructure Services field where I can contributes the best of my skills and efforts for the growth of the company as well as me to gain an experience from your organization. Career Summary

Having More than 3 Years of experience in IT Infrastructure Management, IT Helpdesk, Technical support & excellent customer handling skills. Implementation of small IT projects. Worked on Various Industry Work environment like: Telecom/Software/Banking, Retail & IT Successful Completed & Lead VMOS (Govt.) and All Indian Hotel Email Migration projects.

Professional Expertise 1 Name of Organization: Quantm net technologies ltd 15th October 2012 to till date. Responsibilities: Working here as Sr.IT Executive and deputed on Metso Minerals Corporate office. Provide L2 desktop support to 500 corporate users onsite and offsite on windows platform. Support and mange 3 remote locations in India through remotely and phone. Remotely, chat & Voice Support to remote located user. Support on hardware, operating system, network connectivity, antivirus and all in house application issue. Manage and support on windows server 2003 or 2008 AD/print/file/dhcp server. Maintain daily IT checklist and daily Server backup & coordinate with HP for server issues. Responsible for ID creation/group assigned/Internet access/folder access etc. Support on various applications and softwares like AutoCAD, SAP, Mark master, ms office etc Handling antivirus related issue such as virus issue,defenation update,Installtion of antivirus etc Mange & troubleshoot network (LAN or Wi-Fi) related issue and coordinate with noc team if required. Install, configure and maintain printers (network and local) of Xerox, HP, cannon. Configure and troubleshoot email related issue of MS outlook or Lotus notes. Support to VIP user on emails, applications and other mobility device like BB, I-phone, I pad etc. Support on Video conferencing & setup for meeting room of VIP users meeting. Committed to resolved all incidents and service request calls under SLA coordinate with SD if required.

Coordinate and manage relationships with vendors that provide hardware, network and other support.
Maintaining hardware and software Inventory and follow all IT documentation process Knowledge and work close with service desk & ticketing software tools like remedy and UCD

Route problems to internal 2nd and 3rd level IT support staff for further process
Recording/tracking incidents and complaints and keeping end users informed about the status/progress. Escalating call to the senior management team as per the internal escalation matrix.

2 Name of Organization: HCL Technologies LTD from 16th November 2011 to 25th Sep 2012. Responsibilities: Working here as an IT-Engineer and deputed on HCL Technologies-Corporate office Provide L2 desktop support to 400 corporate users onsite and offsite. Remotely, chat & Voice Support to remote located user. Support on hardware/operating systems/softwares/email/network /printer related issues.

Manage Windows server 2003 and 2008 AD /application/ print and file server. Installation, formatting of operating system (XP /7/2k8) and user data backup and restore. Responsible for ID creation/group assigned/Internet access/folder access etc. Configure, troubleshoot & backup and restore email issue on Ms outlook 2k7 or 2k10 Support and resolve network LAN or Wi-Fi connectivity issue of HCL corporate office. Support to VIP user on Laptop /email/Blackberry/Smartphone/Ipad/data card/vpn devices. Meeting room setup and video conferencing support to VVIP user.

Coordinate and manage relationships with vendors that provide support on hardware, network, etc.
Knowledge of service desk & ticketing software tools like remedy and UCD. Maintaining hardware and software Inventory and follow all IT documentation process Plan and perform appropriate procedures, documentation, inventory assessment, & other procedures related to IT.

Route problems to internal 2nd and 3rd level IT support staff for further process
Recording/tracking incidents and complaints and keeping end users informed about the status/progress. Escalating call to the senior management team as per the internal escalation matrix.

3. Name of Organization: ITC InfoTech Ltd from 3rd Dec 2010 to 14th Nov 2011.( contract end) Responsibilities I worked here as a System admin (Lead), and deputed on ITC DHQ Division. L2 Desktop support to ITC corporate user on Windows platform. Managed 3 remote locations and provide support on desktop & laptops. Hardware, operating system, applications, Network support on Desktop and Laptop. Voice & Remote support for Remote users on mails/applications/windows issue. Handling Windows server 2003(A.D)/ CFS/DMC Applications/File/print server. Performing server backup activity, IT checklist, and other IT activity as per requirement. Worked on Active directory for (Account creation/Group Assigned/folder access/Internet Access) Installation & configure Printer, scanner network & local.(LaserJet/office jet/Xerox) Configuration, troubleshooting and backup of Lotus Notes email client. Support to VIP user like-CEO/Directors/VP for IT issue, Mobility device and Video conferencing. Coordinate with Vendor such as Dell/HP/TMC for hardware, new purchase & other IT support Maintaining Hardware, software & all IT asset Inventory & follow all documentation process. Maintain and resolved all Incident & service request tickets closed under SLA standard. Escalating call to the senior management team as per the internal escalation matrix. Manage all customers communication with the appropriate etiquette, timeliness and professionalism. Providing training and Share various levels of IT knowledge with new joiner & existing user. 4. Name of Organization: Beehive systems (WASP3D) from period 9th March10 to 2nd Dec 10. (Project end) Responsibilities I worked as a System Engineer and Responsible for all IT related activities. Provide support on Desktop/Laptop/Printers, Software/Mails & network Issue. Worked on windows server 2k3/2k8/ active directory, /File/Print or Biometric server. Responsible for Server backup, IT checklist and other activities related to IT. Managing User accounts (Creating/Deleting/Assign group/Password reset/network driver access etc.) Provide Support on O.S related problems(installing/formatting/Repair) Troubleshooting LAN and Wi-Fi Related and other network Issue. Installation & troubleshooting of VPN client software /Data card & Mobility device Issues. Support and assistance to VIP user for IT issue and video conferencing system.

Performed other IT activity like IT asset management, documentation and IT training. Coordinate with Vendor Dell, HP, Xerox for hardware/Printer Related Issues. Ensure and monitoring all Calls closed under SLA Process by using service desk tools. Notification and Escalation of IT related Issues to senior management Team.

5. Name of Organization: 7strata IT services, Chennai from period 17th Feb 09 to 8th March 10. (Contract end) Responsibilities: Worked as a Desktop Engineer, Independently on the Project of Tata Communication Ltd, Delhi Provided L1 Support on desktop related problems of around 200 users onsite. Troubleshooting all the Desktop/Laptop related problems.(hardware/O.S/Software/Mails/) New Desktop/Laptop configuration, backup and installation of software as per IT policy Provide support on Network issue (LAN/ Wi-Fi) or Printers. Install ,configure and troubleshoot Data card,VPN & M.S Outlook related Issues Coordination with vendors such as HP,Dell,IBM etc for hardware related issues Keep up to date IT asset database, Inventory and documents. Responsible for all changes on site as per new IT policy. (asset/hardware/software) Coordinate With Team Member for Critical Calls and other IT related Activities Technical Expertise PC assembling, and troubleshooting. Installation of operating system (Windows XP, WIN7, 2K3/2K8) and Configuring Desktop/Laptop Knowledge of Active Directory, Disk Quota, and Safe boot Installation Installation and Configurations of AD, DNS, DHCP. Knowledge of LAN/VLAN, and Mobility device Installation, Configurations and Manage of Local and Network printers. Installing Active Directory and converting a normal Computer in to a domain. Configuring, managing and troubleshooting of Lotus notes and M.S Out Look. ITIL knowledge (Asset, Vendor, Incident, service request) Small IT project planning and implementation IT support to VIP user

Professional qualification Hardware & Networking from IANT, New Delhi. Successful Completed Training on M.C.S.E (2003), from I.A.N.T, New Delhi. Educational qualification Graduation (Full time) from Bhagalpur University in 2008 MBA in I.S from Vinayaka Mission university, Chennai

Strength
Ability to lead & a good team member. Ability to work independently and multi task in a fast paced environment Hobbies Listening to Music, Travelling, Reading books and net surfing. Fathers Name : Nandan Singh D.O.B : 1 sep 1987 Languages Known : Hindi, English Marital Status : Unmarried Sex : Male Personal Details

 Date: Place:

Permanent address : E-244, New Ashok Nagar, Delhi. Passport Number : J2755231

( Singh)