Indiana SHARE Network Access Points

Toolkit
TABLE OF CONTENTS
Introduction 2
How to Use the Toolkit
Summary of SNAP Training 3
Communications Discussion 4
Session I
Instructors’ Notes 5
Agenda 6

Session II
Instructors’ Notes 7
Agenda 8
Session III
Instructors’ Notes 9
Agenda 10
Statewide Standard 11
What Your State’s Access Points Need to Know

Local/Regional Standard 12
What Your Local Access Points Need to Know

Measuring Outcomes 13
Measuring Referrals 14

Timeline for Training Your Access Points 15

Appendix 16
Resource Library sample 17
Customer Service Protocol example 18-19
Customer Outcomes Tool sample 20
Following-up training example: “Barriers & Breakthroughs”
Sample Agenda
21
Pre-test sample 22
Post-test sample 23
Training Evaluation sample 24

Release Form sample 25

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 INDIANA SHARE Network Access Points
Toolkit

Introduction

Welcome to the SHARE Network! This Toolkit is designed to assist you, the
SHARE Network Team Member, in training the faith-based and community-based
organizations you select as Access Points.

During your SHARE Network basic training, you learned how to outreach, identify
and select FBCOs who can help jobseekers from underserved communities within
your workforce development service area. Some of our time together was in “train
the trainer” mode. This Toolkit picks up where we left off, supplying not only
training tips but also some direct training materials and sample forms.

Keep in mind that, rather than a federal directive, the SHARE Network is a
compilation of best and promising practices identified by the US Department of
Labor’s Center for Faith-Based and Community Initiatives since 2002. You will
want to adapt certain elements to suit your particular needs.

A SHARE Network Access Point needs knowledge about:

oWeb-based jobseeker services

oWorkOne’s array of services

oCustomer service excellence

oHow to do job matching

oIntroduction to jobseeker case management

oTypical barriers to employment and some available ways to address them

oPsychology of chronic under-/unemployment

oUsing a referral network.

The following pages will guide us in establishing a statewide standard for your
Access Points, and customizing the way you will train your local Access Points. A
Toolkit Appendix contains some sample documents and forms that have been

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used by other States in training their Access Points, as well as a Training Timeline
that will be completed before you leave today’s training.

Summary: Training SHARE Network Access Points

BEFORE
Set the schedule for all training events. Make a list of everything you will need.
oInvite participants and trainees at least 3 weeks in advance
oConfirm with post-mail and email reminders 1 week before.
oReconfirm via telephone the day before.
oReview your checklist often; daily the week before.
FIRST SESSION
WHAT: Orientation, tour and classroom training, 2-3 hours
WHO: TM, One-Stop manager, key staff and SNAP Operators
WHERE: WorkOne Center tour, resource room, computer training room
WHEN: 3-4 weeks before your targeted date to open SNAPS
WHY: Introduce them to the WorkOne Center, services and staff
SECOND SESSION
WHAT: Classroom training, 3-4 hours
WHO: TM, key partners, FBCO and SNAP Leaders, Operators
WHERE: One-Stop conference room, and computer training room
WHEN: 2-3 weeks before your targeted date to open SNAPS
WHY: Introduce key partners; teach non-discrimination and religious liberty
rules; demonstrate use of jobseeker online tools in-depth
THIRD SESSION
WHAT: Classroom training
WHO: TM, SNAP Operators, customer service expert
WHERE: One-Stop computer training room
WHEN: 1-2 weeks before your targeted date to open SNAPS
WHY: Teach in-depth SHARE Network Resource Directory use; review
your State’s online jobseeker tools; role-play customer service;
introduce frontline staff and set up job-shadowing appointments
JOB SHADOWING
Each trainee should complete a half-day job shadowing a workforce
professional at the WorkOne Center. The staff person should be someone familiar
with the kinds of help needed by first-time customers: use of the resource room,
interview and assessment, self-directed job search help, how to identify customers
who may be eligible for other services, and how to refer customers.
CELEBRATION
Schedule a celebration after their training is complete. Have some light
refreshments – coffee and cookies are fine! - and networking. Invite everyone who

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had a role in training, as well as the FBCO leaders who signed the MOUs. Make
up a certificate for each trainee, get local VIP signature, add yours as Trainer.
Have your VIPs present them to the trainees in a little ceremony.

INDIANA SHARE Network Access Points

Toolkit
COMMUNICATIONS
Communicating with your SNAPs

o Building the relationship - who do I know there?

o Getting the MOU signed – who will sign it? Proposed date?

o Committing to the training events

o Deploying the resources – computers, software, library if any

o Ongoing information sharing – how often, by what method?

o Managing Q&A

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 INDIANA SHARE Network Access Points
Toolkit

Instructions for Training Session #1

oOpen with about 15 minutes for welcome and introductions:

•Introduce the One-Stop manager; allow time for his/her comments.
•Introduce any other staff or partners present.
•Trainees introduce themselves, and briefly describe their organization.
o Consider using icebreakers like first/worst/best junk food, job, etc.

oConduct a guided Orientation.

• Be sure to include everything the first- time customer will experience.

oTour the One-Stop

• Resource Room
• Walk-throughs and intros to WTW staff, veterans’ services, co-located
partners, etc.

oHand out introductory materials that a jobseeker would receive.

oIntroduce the job-matching website.

oAssign homework:
o Read through their handouts
o Spend an hour exploring the website
o Note any questions for next session.

oReview and confirm the training schedule; emphasize next training date/time.

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 INDIANA SHARE Network Access Points

Session I
[Date]
[location]

Welcome and Introductions 1:00pm-1:15pm

General Orientation presentation 1:15pm-2:30pm

Objective: Know the purpose and services of Indiana’s SHARE

Network Access Points
• Self Service Guide
• Eligibility-Based Services

Tour of Resource Room

Break 2:30pm-2:45pm

WorkOne Online 2:45pm-3:45pm

Objective: Know the major online benefits of http://www.in.gov/dwd/

• Home
• WorkOne Centers
• Training Resources
• Buttons/Hotlinks

Q&A/Evaluation 3:45pm-3:55pm

Homework; preview next training/date/time/loc 3:55pm-4:00pm

Adjournment 4:00pm

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 INDIANA SHARE Network Access Points
Toolkit

Instructions for Training Session #2

oOpen with about 10 minutes for welcome and introductions:

•This training should include FBCO leaders as well as the SNAP operators,
so be sure to allow time for networking.
•Trainees introduce themselves, their role and organization.
o Even with leadership folks, icebreakers can be helpful but be sure
they are appropriate and brief.

oStart with Equal Protection/Religious Liberty training

• Use at a minimum the slides and instructions in your SHARE Network
Training Manual.
• Be prepared with some examples to ensure clarity.
• Invite discussion and Q&A.
• Refer very tough questions to the DOL-CFBCI contacts provided.

oAnnounce that all are welcome to stay but the remaining focus is on training the
SNAP Operators; break (this lets others leave if desired).

oDiscuss last week’s homework assignment: How did everyone do?

oIntroduce key partner(s) (those addressing issues of interest to your target

communities, e.g. youth services, community college, or ESOL provider)

oMove to computer training room and begin in-depth training on the use of
jobseeker online tools
o job matching resources
o SHARE Network website
o Preview customer service emphasis from next week

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oAssign homework: Create your own imaginary jobseeker and come to class
prepared to explain how you would help such a customer.

oReview and confirm the training schedule; emphasize next training date/time.

INDIANA SHARE Network Access Points

Session 2
[Date]
[location]

Welcome and Introductions 1:00pm-1:15pm

Religion-Related Rules 1:15pm-2:00pm

Key Partner Presentations 2:00pm-2:30pm

Break 2:30pm-2:45pm

Review Homework 2:45pm-3:00pm

Using the online tools 3:00pm-3:50pm

Evaluation 3:50pm-3:55pm

Homework; preview next training/date/time/loc 3:55pm-4:00pm

Adjournment 4:00pm

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 INDIANA SHARE Network Access Points
Toolkit

Instructions for Training Session #3

oOpen with a small icebreaker for introductions

oAsk trainees about their homework and describe some case examples.
• Get very in-depth with jobseeker and SHARE websites.
• Be prepared with some examples to ensure clarity.
• Invite discussion and Q&A.
• Refer very tough questions to the WorkOne Center staff.

oIntroduce customer service expert (eg professor who teaches on the psychology
of chronic unemployment and underemployment).

oHave someone (a VIP if possible) dress way down and surprise the class by
showing up as a troubled jobseeker. Have class members create a plan for
assisting this individual using jobseeker online tools

oAssign homework: Create your own imaginary jobseeker and come to class
prepared to explain how you would help such a customer.

oIntroduce frontline staff and set up job-shadowing appointments.

oConfirm the content and logistics of the next event, which is the celebration
including their certificates.

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 INDIANA SHARE Network Access Points

Session 3
[Date]
[location]

Welcome and Introductions 1:00pm-1:15pm

SHARE Network Resource Directory 1:15pm-1:45pm

Review CS3, other online tools 1:45pm-2:00pm

Customer Service Excellence 2:00pm-2:30pm

Break 2:30pm-2:45pm

Review Homework 2:45pm-2:55pm

Case Study 2:55pm-3:30pm

Introduce frontline staff; job-shadowing appts. 3:30pm-3:45pm

Evaluation 3:45pm-3:55pm

Homework; preview celebration 3:55pm-4:00pm

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Adjournment 4:00pm

INDIANA SHARE Network Access Points

Toolkit
STATEWIDE STANDARDS

WHAT ALL INDIANA ACCESS POINTS NEED TO KNOW

1) Job Matching
a. How will you train your Access Points to find jobs for customers?

b. Who is the right person to do this training? When is he/she

available?

c. How long will it take? What logistics are needed for this training?

d. How will your Access Points find job listings for their customers?
Home page for SNAPs: http://www.in.gov/dwd/ or SHARE Network website?

Teach SNAPs to link to CS3, register and log in. Prepare to retrain later on new system.

Do you want to train SNAPs to help claimants file for unemployment online?

2) One-Stop System
a. How will your Access Points learn about Indiana’s WorkOne System?

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 3) Confidentiality and Customer Service - please see Appendix
a. What will you teach your Access Points about service and confidentiality?

INDIANA SHARE Network Access Points

Toolkit
LOCAL/REGIONAL STANDARDS

WHAT ___________ ACCESS POINTS NEED TO KNOW

What special population or program will I include in my Access Points training?

Who is the best person to provide this training (lead trainer)?

Optional Trainings eg DV, Barriers and Breakthroughs, Mentoring – See Appendix

What methods will evaluate our Access Points trainings? See Appendix

How will I communicate with my Access Points and strengthen ties with the One-Stop?

How and how often will I set goals and measure outcomes for my Access Points?

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What “news items” should I communicate at once to my Access Points?

INDIANA SHARE Network Access Points

Toolkit
MEASURING OUTCOMES
What tool(s) will our SHARE Network use to measure the following at Access Points?

Customers served*
First time, total
First time, never been to a One-Stop
Returning, total

Customers referred to the WorkOne Center* (see also: MEASURING

REFERRALS)
For pre-screening on a particular job opening
For eligibility determination
For other assistance

Customers referred to other human services* (see also: MEASURING

REFERRALS)
Provided by the FBCO hosting the Access Point
Provided by other SHARE Network members
Provided by others not in SHARE Network

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What other ways do I want to measure the success of my Access Points? Examples
include customer satisfaction surveys, changes in the job search skills of their customers,
specific demographics served, etc.

*required

INDIANA SHARE Network Access Points

Toolkit
MEASURING REFERRALS

Access Points should always use the Resource Directory as logged-in Members.
This is the only way you – and they - can get credit for the great work they do in referring
customers to the WorkOne Center, to other services, and for the in-kind services they
provide jobseekers.

So, it is critical to train your Access Points thoroughly in the use of the Resource Directory.

Let’s review:

Have them register as Members. During the registration process they will be asked to
check which category describes them: They should check “Access Point” (other
categories are “College, Community College, Government,” etc.)

Walk them through the use of the referral feature. Have them practice referring a sample
customer to you (this way you get the referral emails and will know they were practice
sessions rather than real referrals). Also, have them practice referring a customer back to
their own Access Point for any in-kind services they provide the customer, such as food
pantry, utility assistance, or transportation.

By registering and using the Resource Directory this way, your State project manager can
track the effectiveness of your Access Points as partners in the WorkOne system.

Make sure you promptly approve your Access Points’ applications for Membership in the
Resource Directory.

Follow up a week or so later with a phone call reminding them to log-in for credit each
time they help their customers, and ask if they have any questions. By this time you
should be able to tell them they have been approved as members and are listed in the
Resource Directory.

When and where will I sit with my Access Points to help them register on the
Resource Directory and train them in its use?

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When will I schedule my follow-up reminder call to them?

INDIANA SHARE Network Access Points

Toolkit
TIMELINE

My
BY: Task to complete date Comments
4/16/2007 Open Access Points
(Statewide deadline)
X minus 1-5 Trainees do their job-
days shadowing
X minus 1-2 Training Session 3
weeks
X minus 2-3 Training Session 2
wks
X minus 3-4 Training Session 1 (TS1)
weeks
TS1 minus Make phone calls re:
1day Training Session 1, to
confirm personal
attendance and
participation
TS1 minus Make a note to yourself to
1 week make phone calls next
week, on the day before
Training Session 1, to
confirm
TS1 minus Make a note to send out
2 wks emails next week, one
week before TR#1, to
request confirmation they’ll
attend
TS1 minus Issue formal invitations to
3 wks your Access Points three

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 weeks before Training
Session 1, to all three
training sessions
TS1 minus Invite co-
6 weeks trainers/presenters and
commit schedule of
trainings
TS1 minus Complete detailed plans for
6-8 weeks your Access Points
curricula

Appendix

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 SHARE Network Access Points
Toolkit
RESOURCE LIBRARY

Here are some recommended Resource Library items for Access Points:

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 SHARE Network Access Points
Toolkit
CUSTOMER SERVICE TRAINING

Title

100+ Winning Answers to the Toughest Interview Questions

American Heritage Dictionary

America's Top Jobs For People Without A 4-Year Degree

Barrier Breaking Resumes

Blue Collar Resumes

Cyberspace Job Search Kit

Cyberspace Resume Kit

Do What You Are

Dynamite Resumes

Edge, Resume & Job Search, The

Enhanced Occupational Outlook Handbook

Gallery Of Best Cover Letters

Getting The Job You Really Want

Great Careers in 2 Years: The Associate Degree Option

Haldane's Best Answers to Tough Interview Questions

Health-Care Careers For the 21st Century

No One Is Unemployable

O*Net

Occupational Outlook Handbook

Quick Resume & Cover Letter Book

Resumes that Knock 'Em Dead

Rogets International Thesaurus

What Color Is Your Parachute?

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Here is content from a document developed by the Minnesota Department of
Employment and Economic Development to train its frontline staff in how to help
jobseekers entering the Resource Area of the One-Stop. What parts of this will
help you in training your Access Points?

Resource Area Customer Service Protocol

This protocol was developed to simplify and clarify the process of assisting customers
effectively in the Resource Area. Each step should be addressed for every customer in the
Resource Area: Greet the Customer, Assess Needs and Expectations with Customer,
Take Action on Expressed Need, Confirm Customers Needs Were Met. There are many
differences among the Systems Resource Areas, so the method or means of how each
step is met will differ depending on available staff, staff’s expertise, customer’s computer
comfort level, the specific needs or interests of the customer, etc. Bolded statements are
possible variations, not required script. Staff should find the language that serves the
function of each step effectively for them.

I. Greet the Customer

"Welcome to the WorkForce Center. Have you been here before?"

"Yes." - Direct customer to the person or resource they would like to access.

" No." - Proceed to Needs Assessment

If staff cannot help a customer immediately, it is important to acknowledge their presence,

and wherever possible, get them started on an activity, then let them know you will help as
soon as you can. "Have you been here before?" If so, and they know what they want to
pursue, invite them to. If not, give them a paper and pencil checklist of services, or log
them into the Customer Assessment, call for back-up support if available, and again, let
them know you will help as soon as you can.

II. Assess Needs and Confirm Expectations with Customer

Listen. Reflect back your understanding of their request and confirm it with customer.

"It sounds like you want to find a job as soon as possible. We have a few different
ways to find out about job openings. Does that sound like what you are after?"

If appropriate, offer a brief explanation of services and resources, including

clarification/reality-check if customer has unrealistic expectations.

16

"Let me tell you something about our services and find out what fits your needs
today.

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 • Short verbal description
• Mini-tour or point out areas of interest within Resource Area
• Assessment on web (Answers to Your Job Search and Career Planning Questions
link www.mnwfc.org/resources/intro.htm)
• Paper checklist of services (Northeast MN uses)

Include informative statements to explore eligibility for targeted programs, such as,
"There may be additional services available for those who are receiving public
assistance and seeking work, those who’ve been laid off from a job recently, or for
those who have a disability that interferes with your ability to find or keep a job."

III. Take Action on Expressed Need

Job Search - "I can help you get started on the process. Let me know if I can help
you if you have questions later on."

• Assist customer to begin registration with MJB

• Walk through job search process (identify goal, develop resume and cover letter,
identify leads, contact leads (e-mail or network), interview process
• Offer help with resume development (computer, books)
• Identify workshops and services
• If person needs more help or assistance than you are able to provide at the time,
offer to set an appointment when it can be scheduled

Career Planning - "I can help you get started on the process. Let me know if I can
help you if you have questions later on."

• Identify workshops, services, print and computer resources

• Assist customer to begin use of career development tools, such as Choices,
ISEEK
• Walk customer through career planning process (identify skills and interests,
research occupation, determine career goal, identify training needed)

IV. Confirm Customer’s Needs Were Met

Confirm with customer who is working independently that things are progressing.

"Are things going okay?"

If feasible, ask customer as s/he is leaving if needs were met, or if additional material or
information would be of help. Invite customer to return in future.

"Did you find what you need? Is there anything else I can help you with today?"

INDIANA SHARE Network Access Points

CUSTOMER OUTCOMES

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Access Point: _________________________________________________
Your Name (Volunteer): _________________________________________
Today’s Date: _______________________

Please ask each customer these questions at the beginning of your service
(check the column that best represents their answer, in your opinion):
How comfortable are you about: Not at Somewhat Fairly Very
all comfortable
Using a computer to look for a job?
Filling out a job application?
Writing a resume?
Going on a job interview?

At the end of each session, ask the customer the same questions:
How comfortable are you about: Not at Somewhat Fairly Very
all comfortable
Using a computer to look for a job?
Filling out a job application?
Writing a resume?
Going on a job interview?

Now measure the change (outcome) for this customer from today’s session:
Change (outcome) regarding: No None Up 1 Up 2
change needed column columns
Using a computer to look for a job
Filling out a job application
Writing a resume
Going on a job interview

SHARE Network Access Points

Training
FOLLOW-UP TRAINING EXAMPLE

Barriers & Breakthroughs:

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 Helping people navigate the system
Agenda

2-5 pm Thursday, 8/23/2007

Cocoa Community College, Student Union B-3
1215 Clearlake Road, Cocoa

2 pm Introductions

2:10 pm Ellen Simonsen, Cocoa County Public Health Department: Free

health care options for jobseekers

2:30 pm Cynthia Conlin, Cocoa One-Stop: SHARE Network Measurable

Outcomes

3 pm Cheryl Manganson and Toni Pepito, Salvation Army Domestic

Violence Program: Domestic Violence and Employment Issues

4 pm Don Respitess, North Cocoa Mini-One-Stop and Pastor Mose

Smithton, Chaplain, Cocoa County Jail: Serving ex-offender
jobseekers

5 pm Adjournment

SHARE Network Access Points

Training
SAMPLE PRE-TEST

Barriers & Breakthroughs:

Helping people navigate the system

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 Pre-Test
The following information is requested in order to assess your current knowledge
(baseline) about the topics we will discuss today. Later, we will ask some of the same
questions, and maybe a few others, to tell if we are doing a good job of helping you
improve your knowledge and skills. Thank you for your cooperation.
Please pick the answer that best represents your current knowledge of the topic:
1) The _________________ Public Health Department offers the following free
services:
True False Unsure
a. HIV testing ____ _____ ____
b. Drug testing for employment ____ _____ ____
c. Pregnancy testing ____ _____ ____
d. Prenatal care ____ _____ ____
e. Prescription drugs ____ _____ ____
f. Nothing is free unless you’re ____ _____ ____
on Medicaid or Medicare.
2) The best way to measure the outcomes of our Access Point is to (please circle
one):
a. Ask customers to tell me how they like it.
b. Have every customer fill out a customer satisfaction form.
c. Collect baseline information and then measure changes.
d. Count how many grants we apply for, and compare to how many we get.
3) In my opinion, domestic violence (please circle one):
a. Damages the victim who is beaten but no one else.
b. Is tragic but not particularly related to workforce issues.
c. Affects thousands of men, women, children and workplaces in our
community every year.
d. Is primarily a women’s issue.
4) When someone comes in looking for work and they have a criminal record, I:
a. Tell them to go to the full service One Stop for help.
b. Advise them to get two, low-paying jobs because they probably won’t find
any high paying ones.
c. Send them out on any jobs I can find, and hope no one asks about it.
d. Never really know what to do to help them find work.

SHARE Network Access Points

Training
SAMPLE POST-TEST

Barriers & Break-throughs

Helping people navigate the system

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 Post-Test
Now that you’ve had some training in today’s topic areas, let’s evaluate how well
we helped improve your knowledge and skills. Please pick the answer that best
represents your current knowledge of the topic:

5) The ________________ Health Department offers the following free services:

True False Unsure
a. HIV testing ____ _____ ____
b. Drug testing for employment ____ _____ ____
c. Pregnancy testing ____ _____ ____
d. Prenatal care ____ _____ ____
e. Prescription drugs ____ _____ ____
f. Nothing is free unless you’re ____ _____ ____
on Medicaid or Medicare.

6) The best way to measure the outcomes of our Access Point is to (please circle
one):
a. Ask customers to tell me how they like it.
b. Have every customer fill out a customer satisfaction form.
c. Collect baseline information and then measure changes.
d. Count how many grants we apply for, and compare to how many we get.

7) In my opinion, domestic violence (please circle one):

a. Damages the victim who is beaten but no one else.
b. Is tragic but not particularly related to workforce issues.
c. Affects thousands of men, women, children and workplaces every year.
d. Is primarily a women’s issue.

8) When someone comes in looking for work and they have a criminal record, I:
a. Tell them to go to the full service One Stop for help.
b. Advise them to get two, low-paying jobs because they probably won’t find
any high paying ones.
c. Send them out on any jobs I can find, and hope no one asks about it.
d. Never really know what to do to help them find work.

INDIANA SHARE Network Access Points

Training Evaluation

Training Location _______________________ Today’s Date _______________________

Please rate your responses to the following:

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 Strongl Agree Neutral Disagree Strongly
y agree disagree
Today’s training was relevant to my work.
The main instructor was a skilled presenter.
Other presenters [if any] were knowledgeable.
Information provided was helpful.
Training was conducted professionally.
Instruction materials and handouts were useful.
I will look forward to the next SHARE Network
training.

What did you like best about today’s training?

_________________________________________________________________
_________________________________________________________________
______________________________________________________________

What did you dislike most about today’s training?

_________________________________________________________________
_________________________________________________________________
______________________________________________________________

What one thing you learned today will be most useful to you?
_________________________________________________________________
_________________________________________________________________
______________________________________________________________

Describe one new thing you learned today that you will put into action at your
SHARE Network Access Point.
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________

SHARE Network Access Points

Toolkit
SAMPLE RELEASE FORM

Be sure to collect success stories from your Access Points regularly. Train them to
use a release form like the one below, adapted from the Centralina Workforce

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Development Board in North Carolina, so their successful customers can be
recognized in the Access Points’ publicity as well as your One-Stop system.

Release Form
The Centralina Workforce Development Board (“the Board”) regularly
reproduces photographs and videos of individuals in its publications,
promotional materials and marketing materials and on its website
(www.centralinaworks.com) in order to promote the activities of the Board.

The Board would like to be able to use and reproduce one or more
photographs of you and any comments during interviews for this purpose
and is seeking your consent to do so.

If you agree to us using your photograph/s and statements in this way

without compensation, please sign below where indicated.

----------------------------------------------------------------------------------------------------------
I agree to allow the Centralina Workforce Development Board and the North
Carolina Department of Commerce to use my image and statements in the
manner described. In addition, I grant my permission to:
o alter the same without restriction for use in any manner or
medium.
o use my first and last name with my picture and/or comments.

Signature: ________________________________________________

Name: (printed) ________________________________________________

Date: _________________________________________________

-----------------------------------------------------------------------------------------------------------

Memorandum of Understanding
For Indiana SHARE Network
This agreement describes the mutual understanding between [Local workforce entity],
[address], hereinafter referred to as “The Board” and [faith-based or community-based

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organization], [address], hereinafter referred to as “The Access Point”, for the purpose of
helping unemployed and underemployed people receive job-search services under the
Indiana SHARE Network.

This agreement shall begin on [Date] and end on [Date}, is renewable annually, and may
be modified or terminated at any time by written agreement by both parties.

The Board agrees to provide The Access Point with:

1. [Computer?].
2. [Computer?].
3. [Internet cost reimbursement or donation?].
4. [Resource library materials?].
5. [Up to 15 hours of training for the SNAP volunteers/staff to help jobseekers].
6. Personal connections to [WorkOne Center] management, staff, and key partners.

The Access Point agrees to provide The Board with:

1. Host a publicly accessible SHARE Network Access Point consisting of a computer
with Internet access and a Board-trained operator.
2. Helping jobseekers at least [xx] hours per week.
3. Provide a volunteer or staff person to assist jobseekers at the Access Point.
4. Publicizing your jobseeker services to your community.
5. Sending an operator to at least [xx] hours of initial training.
6. Participating in optional training opportunities offered by The Board.
7. Submitting [what reports, forms, how often, where] to document activities.

The Access Point assures that it will take reasonable precautions to ensure hardware,
software, and/or other resources remain secure and in good repair; and understands that
The Board is not responsible for repair or replacement of Access Point resources.

The Access Point agrees to abide by federal, state and local laws, particularly those
ensuring non-religious use, religious liberty, equal protection, and non-discrimination.

_________________________________ ______________________________
(Signature for The Board) (Signature for The Access Point)

_________________________________ ______________________________
Typed name Typed name

_________________________________ ______________________________
Date Date

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Sharing How Awareness of Resources Empowers!
Data Item
1. Number of new faith-based and
community-based organizations
engaged as Access Points within 1 year.
2. Number of individuals trained as Access
Point operators.
3. Number of customers served (core
services) by category (first-time here,
new to the One-Stop system, returning)
4. Number of referrals to One-Stop for
additional services.
5. Number of other services provided
(outside the One-Stop system).
6. Type(s) of services provided (resume
writing, job search).
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SHARE Network Indiana
Measurable Goals and Outcomes
How to set goals for this data
Goal was set by Team Member consensus,
during the final day of SHARE Network
training.
Goal is 2 per SHARE Network Access Point.
Team Members count the customers served in
the first month of operation; help each Access
Point set SMART goals for next quarter.
To primarily improve self-directed job search,
set smaller goal here. To primarily increase
customer enrollment in One-Stop programs,
set a higher goal here.
Goals need not be set for this, but Team
Members train Access Points to track this as
indicator of community needs.
Minimal goal: 1 job search per customer!
State/local leaders have option to add goals
for resume creation, job readiness, job search
skill improvement, etc.
How to measure outcomes of this data
Track the name, address, phone, email and
key contact name for each SHARE Network
Access Point. Baseline and report quarterly.
Team Members should provide names of the
individuals they train initially at each Access
Point; review quarterly and note any attrition
and/or new names trained.
Customer sign-in sheets; Team Members
report the baseline month, and quarterly.
State project lead can get this per Access
Point from the SHARE Network Resource
Directory, provided the Access Point is logged
in when referring; report quarterly.
State project lead can get this per Access
Point from the SHARE Network Resource
Directory, provided the Access Point is logged
in when referring; report quarterly.
State project lead can get this per Access
Point from the SHARE Network Resource
Directory, provided the Access Point is logged
in when self-referring for the services
provided; report quarterly.