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Using the Online Service System (OSS) to Find SAP Notes

Overview

Chapter 102: Using the Online Service System (OSS) to Find SAP Notes
Contents
Overview ................................................................
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..............102–1
102–1
Logging on to OSS ................................................................
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................................102–1
102–1
Finding and Viewing SAP Notes................................
Notes................................................................
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.............102–3
102–3
Finding and Viewing New Information (Hot News) From SAP................................
SAP................................................................
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... 102–6

Overview
Customers may search the Notes database in order to retrieve the latest set of fixes for a particular
application area. This allows customers to perform preventative maintenance because they can apply a fix
to their system before they encounter an error.
This document describes how to find OSS notes and how to view new information from SAP called “Hot
News.” The following example assumes that an OSS connection has been applied for, registered, and
installed by the SAP customer.

Logging on to OSS
1. From anywhere within your R/3
system, enter transaction /n0SS1.
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© 1996 SAP Technology, Inc. 102–1


Using the Online Service System (OSS) to Find SAP Notes
Logging on to OSS

2. Click the Logon to the SAP Online


Service System button.

3. Select the PUBLIC radio button.


4. Click Continue.
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5. Enter your OSS user logon and


password (these are assigned by
SAP).

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Using the Online Service System (OSS) to Find SAP Notes
Finding and Viewing SAP Notes

6. Click Continue.

Finding and Viewing SAP Notes


1. Click the Notes button.

2. To search for a note, click the Find


notes button.

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Using the Online Service System (OSS) to Find SAP Notes
Finding and Viewing SAP Notes

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4
You can find a note quickly if you
know the number or range of numbers
of the note(s) you wish to find. Simply
enter the number(s) in the Note number
field(s) and click Continue.

3. Enter the SAP-Release version or


enter 30* to list notes for all 3.0 5
versions.
4. Place the cursor in the Application
area field and click on the Possible
entries icon to choose an application
area. 6
• (Enter BCOP11 if you want to see
notes relating to the Windows NT
platform.)
5. You can also search for specific text
by entering it in the Free text search
area. For example, enter RSCLICOP
to find all of the notes containing
RSCLICOP (client copy).
6. Click Continue when you are ready
to perform the search.
7. Click the Expand button to see all of
the notes in the displayed area.
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Using the Online Service System (OSS) to Find SAP Notes
Finding and Viewing SAP Notes

8. Double-click on the note you wish


to read.

9. When you are through reading the


note, follow the path Text → Exit to
return to the list of notes.

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Using the Online Service System (OSS) to Find SAP Notes
Finding and Viewing New Information (Hot News) From SAP

10. To return to the Process Notes


screen, follow the path Notes →
Exit.
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Finding and Viewing New Information (Hot News)


News) From SAP
1. Click on the HotNews button.

2. Double-click on the “+” sign next


to the application area that
interests you.

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Using the Online Service System (OSS) to Find SAP Notes
Finding and Viewing New Information (Hot News) From SAP

3. Double-click on the note you wish


to read.

4. When you are done reading the


note, follow the path Text → Exit.

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Using the Online Service System (OSS) to Find SAP Notes
Finding and Viewing New Information (Hot News) From SAP

5. Follow the path Notes → Exit to


start another search.
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For further details refer to…


R/3 System Administration Made Easy

Completing and Checking the Central Instance Installation of R/3 3.0E With Oracle on Win. NT (Ch.
6)

Using the SAP Software Change Register (SSCR) to Register Developer and SAP Objects (Ch. 9)

Applying Hot Packages Using the Online Correction System (OCS) (Ch. 10)

R/3 Basis Knowledge Products

System Management CD Reference → Going Live → Remote Services → Online Service System
(OSS) → Note on How to Search in OSS

R/3 System Online Help

R/3 Services → Online Service System (OSS) → Access Information → Search the Error Notes
Database

Basis Courses

Technical Core Competence—Windows NT/Oracle (BC 310)

102–8 © 1996 SAP Technology, Inc.

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