Problem Unhealthy conflict

Characteristic behaviours

Strategy

Personal attacks Sarcasm Some members shut down in face of heated discussion Dialogue argumentative Absence of expressions of support for others' views Aggressive gesturing Holding onto positions regardless of others' input Same argument continues to be repeated with no new information No one formally closes the discussion Members interrupt or talk over others Some members are excessively quiet Problems are hinted at but never formally addressed Members assume meanings without asking for clarification Nonverbal signals are at odds with what is being said Meetings seem like a waste of time Action items are not completed on time Closed issues continue to be revisited

Interrupt personal attacks or sarcasm Ask members to describe behaviour, rather than attack character Encourage all members to express views Review or create norms about discussing contentious topics Solicit input on members' key interests and needs Discuss consequences of not reaching consensus Ask what needs to happen in order to complete discussion Review or create group norms for discussion Actively solicit all members' views Routinely ask members to be specific and give examples Address nonverbal signals that are at odds with verbal content Consider using an outside facilitator

Trouble reaching consensus

Team isn't communicating well

Lack of progress

Restate direction and assess what is left to accomplish Ask members to identify causes of late work and brainstorm solutions Leader should discourage revisiting closed issues by reminding team of previous decisions and

focusing on next steps Low participation

Assignments are not completed Poor attendance Low energy at meetings

Confirm that leaders' expectations for participation are shared by other members Solicit members' views on reasons for low involvement Develop a plan to address reasons for low participation Assess fit of members to team tasks Remind members of team goals during each meeting Ask how each action being discussed will contribute to the teams goals Be suspicious of premature agreement. Ask members to play 'devil's advocate' about issues around which everyone quickly agrees Be brave: meet with leader to express concerns about perceived leadership deficiency Consider how you might help the leader to be more effective eg. volunteer for additional tasks If leadership problems persist, express concerns to sponsor One of several preventable problems has

Unclear goals

Individual members promote outcome that is in conflict with the team goals Team members capitulate too quickly in discussions Team is spending an inordinate amount of time discussing actions that are not aligned with team goals

Inept leadership

Leader does not solicit enough involvement from team members Leader does all the work Team falls behind Conflicts become unhealthy Lack of vision Leadership perspective is myopic; it represents one area rather than full constituency Work of team is rejected by management

Lack of management

support

Senior managers express discomfort about the team's work Necessary resources are not provided

occurred: o Team does not have an adequate sponsor o Sponsor has not 'signed off' on goals and resources o Team sponsor and/or other stakeholders have not been adequately informed of team progress o Work with sponsors to clarify team charter and resources

Lack of resources

Team 'work' assignments are not coupled with a trade-off from regular job responsibilities No budget for necessary materials or outside participation

Negotiate trade-offs with sponsor and member's supervisors Negotiate for budget If sponsors and stakeholders will not contract for needed time or resources, team success is unlikely; consider disbanding the team Identify and discuss individual strengths and weaknesses Spend considerable time in face-to-face meetings and working sessions

Absence of trust

Team members unwilling to be vulnerable within the group Team members are not genuinely open with one another about their mistakes and weaknesses Teams do not engage in unfiltered and passionate debate of ideas Discussions

Fear of conflict

Acknowledge that conflict is required for productive meetings Establish common

characterised by veiled discussions and guarded comments

ground rules for engaging in conflict Understand individual team member's natural conflict styles Engage team members in discussion regarding a course of action and ask for their opinion Review commitments at the end of each meeting to ensure all team members are aligned Adopt a 'disagree and commit' mentality - make sure all team members are committed regardless of initial disagreements Explicitly communicate goals and standards of behaviour Regularly discuss performance versus goals and standards Keep the team focused on tangible group goals Reward individuals based on team goals and collective success

Lack of commitment

Teams do not engage in debate and discussion and therefore do not air their opinions regarding a course of action

Avoidance of accountability

Team members do not commit to a clear plan of action and therefore do not feel responsible for the outcome

Inattention to results

Team members put their individual needs (such as ego, career development, or recognition) or even the needs of the collective goals of the team

HR Policies & Employment Legislation

Sample Policies on Common HR Topics

In this section you'll find introductions to the HR policy topics listed below. These introductions will give you things to think about when developing a policy on each topic. You will also find samples for each topic that have been shared

by nonprofits across Canada.

Alternative work arrangements Code of conduct Compensation Confidentiality Conflict of interest Conflict resolution Contract workers and employment status Copyright Discipline Dress code Employee expense policy Employee non-solicitation Employee records Expenses and allowances Harassment Hiring Hiring - recruitment and selection Hiring - offer of employment Hiring - probation Hiring - orientation Hiring - employment of relatives Hiring - filling of temporarily vacant positions Holidays Hours of work Outside employment Overtime Internet and e-mail use Job evaluation Leaves - bereavement and compassionate leave Leaves - general leave, professional development and educational leave Leaves - jury and witness duty Leaves - maternity leave, parental and adoption leave Leaves - sick and personal leave Leaves - time off to vote Occupational health and safety Pay administration Performance management Professional development Privacy Policy Recognition and reward Retirement

Substance use Termination Vacation Whistle blower Workplace diversity

Sample Human Resources Policies, Checklists, Forms, and Procedures

Policies: A

Absenteeism and Tardiness Policy Access to Personnel Records Amendments to Handbook Policy Sample The Americans With Disabilities Act Requirements Application Acknowledgement Sample Letter Application for Internal Job Opportunities Applicant for Jobs: Evaluation Form Applicant Self Identification Form: Race/Ethnicity Armed Services Leave Policy Attendance Policy Samples At Will Employment Sample Policy Award Letter Samples

Policies: B

Benefits Options Benefits Package: Comprehensive Components Bereavement Leave Policy Blogging and Social Media Policy Sample Breaks and Lunch Requirements Breast Feeding Accommodation Policy Business Casual Dress Code Business Casual Dress Code - Manufacturing and Office

Policies: C

Candidate Evaluation Form Candidate Job Offer Letter Samples Candidate Rejection Letter Samples Career Development Plan Steps Casual Dress Code - Manufacturing and Office Cell Phone Policy Code of Conduct Outline

Concealed Weapons Policy Confidentiality Agreement Counseling Record for Disciplinary Warning Form Cover Letter Sample for HR Generalist Job Cover Letter Sample for HR Manager Job Cover Letter Sample for Review

Policies: D

Discipline Discipline Warning Form: Counseling Record for Disciplinary Warning Dress Code - Business Casual Dress Code - Relaxed, Casual Dress Code - Casual: Manufacturing and Office Dress Code - Customer Interaction and Trade Shows Dress Code - Formal, Professional Dress Code: Letter of Introduction Dress Codes: Simple Samples Dress Codes - Simple Samples for the Workplace Dress Code - Smart Casual Drug-free Workplace (Policy Components) Drug Testing/Screening Policy Development

Policies: E

Email and Internet Sample Policy Employee Handbook Acknowledgement of Receipt Employee Handbook Introduction and Purpose Employee Handbook - Table of Contents Employee Introduction Sample Employee Medical File Contents Employee Payroll File Contents Employee Personnel File Contents Employee Reprimand Sample Employee Self Evaluation Form Employment at Will Sample Policy Employment Discrimination Guidelines Employment Ending Checklist and Form Employment References Policy Sample Employment Verification Sample Letter Ethics Code Outline Exempt Classification / Non-exempt Classification Exit Interviews: Questions for Exit Interviews Employment Verification Sample Letter

Policies: F

Fair Labor Standards Act (FLSA) Family and Medical Leave Act (FMLA) Fraternization Policy Funeral Leave

Policies: G

Gift Policy Glossary of Terms: Dictionary

Policies: H

Handbook Acknowledgement of Receipt Handbook Introduction Handbook Table of Contents Handbooks Harassment - Aids/HIV Harassment Investigation Steps Health and Safety and Environmental Hiring Checklist Hiring Forms Human Resources Assistant Job Description Sample Human Resources Director Job Description Sample Human Resources Generalist Job Description Sample Human Resources Manager Job Description Sample Human Resources Recruiter Job Description Sample Human Resources Letters (Samples) HR Records Access by Employees

Policies: I

Ice Breaker Samples I-9 Form: Employment Eligibility for Employers Initial Phone Screen Internal Job Application Internet and Email Acceptable Use Policies Internet and Email Policy Interviewing Checklist (Steps in the Interview Process) Interview Question Samples for HR Jobs Interview Questions Samples Introduction of New Employee Sample Letters Investigation Steps

Policies: J - K

Job Application - Internal Transfer Job Description Sample: Human Resources Assistant Job Description Sample: Human Resources Director Job Description Sample: Human Resources Generalist Job Description Sample: Human Resources Manager Job Description Sample: Human Resources Recruiter Job Description Sample: Manager Job Interview Question Samples Job Offer Samples Job Plan Template Job Specification Sample: Human Resources Director Job Specification Sample: Marketing Manager Jury Duty Policy

Policies: L - M

Lactation Accommodation Policy Letter of Reprimand Sample Letters of Resignation: Samples for a Variety of Reasons Manager Job Description Medical File Contents

Policies: N

New Employee Introduction Sample New Employee Welcome Letter Noncompete Agreement Components Defined Non Disclosure Agreement Components Defined Non-exempt Classification / Exempt Classification No Smoking Policy

Policies: O

Office Planning Feedback Open Door Policy: Policy Sample Open Door Policies

Policies: P - Q

Paid Holiday Schedule Paid Personal Days Policy Paid Sick Days Policy Paid Time Off (PTO) Policy Sample

Paid Vacation Days Policy Payroll File Contents Performance Development Plan Form Performance Improvement Plan Performance Management Process Checklist Personnel File Policy Personnel File Access Policy Personnel File Contents Phone (Cell) Policy Sample for Workplaces Phone Screening: Initial Telephone Interview Policy Receipt Acknowledgement Sample Progressive Discipline Steps Progressive Discipline Warning Form

Policies: R

Race: Applicant Self Identification Form Recognition Letters Samples Recommendation Letter Samples Records: Employee Access to Personnel Records Recruitment Planning Checklist Reference Checking Format References Policy Sample Rejection Letter Samples Reprimand Sample Resignation Letter Samples Resume Cover Letter Sample Resume Sample: Why This Resume Rocks Retirement Letter Sample Retirement Recognition Letter Sample

Policies: S

Screening Telephone Interview Self Evaluation Form Sexual Harassment Complaint: How to Address Sick Leave Policy Smart Casual Dress Code Smoke Free Workplace Policy Social Media and Blogging Policy Sample Space Planning Feedback

Policies: T

Tardiness and Absenteeism Policy Team Norms Sample

Telephone Screening Format Telephone Use Policy - Manufacturing Facility Termination Checklist and Form Termination Letters Samples Thank You Letters Samples

Policies: U - V

Uniformed Services Leave Policy (USERRA) Vacation Days Policy

Policies: W - Z

Weapons (Concealed) Sample Policy Welcome Letter Sample for New Employees Welcome Letter Sample Written Reprimand Sample

Read Susan's Daily Human Resources Blog.

Disclaimer

The information in this directory is from this website and a variety of online resources. The information - policies, procedures, samples, examples, and guidelines - linked to both on and from this website, while authoritative, is not guaranteed for accuracy and legality. While I have make every effort to link accurate, legal, and complete information, I cannot guarantee it is correct. Please seek legal assistance, or assistance from State, Federal, or International governmental resources, to make certain your legal interpretation and decisions are correct. This information is for guidance, ideas, and assistance only.

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