DONNA F.

KEMPER
www.linkedin.com/in/donnakemper dfkemper@comcast.net SUMMARY Solutions-oriented Human Resources professional with extensive experience in staffing and performance management. Strong operations background with expertise in safety and OSHA compliance. Astute in identifying human capital plan needs, creating actionable programs, and effectively interacting with departmental resources to fill needs. Exceptional interpersonal and written communications skills. Expertise includes: Employee Relations Learning and Development Talent Management Recruitment and Selection Performance Management Teambuilding 615-333-6561 615-416-4641

EDUCATION MBA / HR Management University of Phoenix Nashville, TN Bachelor of Science Elementary Education Castleton State College Castleton, VT AFFILIATIONS / ASSOCIATIONS / MEMBERSHIPS Society for Human Resources Management (SHRM) since 2005 Middle TN Society for Human Resources Management (SHRM) since 2011

PROFESSIONAL EXPERIENCE REPUBLIC SERVICES Nashville, TN

$8 billion provider of non-hazardous solid waste collections with approximately 30,000 employees.

1998-2013

Division Human Resources Manager (2009-2013) Provided tactical and strategic HR support to 10 facilities across 3 business units encompassing 300 hourly and salary employees. Active involvement in all aspects of the employee life cycle including recruitment and selection, orientation, coaching and counseling on performance management issues, employee relations, training, compliance, and separation. Led Driver Recruitment Project to identify new sources for driver staffing adding diversity outreach to corporate strategy. Trained management teams for Area Business Units on building positive employee relations through front-line leadership excellence and Enhanced ReSOP (employee observation) training. Managed the transition of employees from acquisition for two locations. Conducted compliance audits for 3 business units to ensure all federal, state, local, and company policy posting requirements were met or exceeded. Trained local record keeper on proper processes to ensure on-going compliance.

DONNA F. KEMPER

PAGE 2

Human Resources Representative (2007-2009) Advised management on policy interpretation and issue resolution. Developed and implemented programs to improve employee relations and foster teamwork. Implemented annual employee satisfaction surveys. Analyzed results and reported to area and division management. Facilitated employee action team to improve communication based on survey results resulting in on-boarding changes and a comprehensive employee recognition program. Developed structured performance management process to include GAP analysis and SMART goals to be used as a guideline by supervisors and employees achieve departmental goals. Human Resources Coordinator (2004-2007) Coordinated with Division Operations on employment challenges. Ensured integrity of new hire process from identification of diversity recruitment and application process through on-boarding new employees. Assisted with employee eligibility and new enrollment in corporate benefits. Formalized hiring process by developing behavioral interview templates and score cards for key positions resulting in a 35 percent decrease in annualized turnover. Monitored compliance with federal, state, and local laws relating to equal employment opportunity, affirmative action, and unemployment compensation resulting in the division receiving a letter of compliance from the OFCCP. Assisted corporate attorneys in the defense of EEOC complaints by providing documentation and background information leading to Letters of No Finding. Administrative Assistant/Safety Coordinator (2003-2004) Provided administrative support for division management. Maintained files, records, and correspondence. Processed Worker's Compensation and Liability claims. Maintained OSHA logs. Developed application flow process to ensure all applications were properly reviewed and reflected on the Affirmative Action logs. Consolidated tracking to allow managers to easily identify at risk employees for additional training. Accounts Receivable Clerk (2000-2003) Administered assigned accounts by posting payments and journal adjusting entries. Identified, researched, and resolved billing issues by working with customers, customer service, and sales to get to root cause of issue. Maintained accounts of major customers to ensure timely payments utilizing spreadsheets, specialized invoicing, and/or accessing customer database. Identified and corrected misapplied payments in order to reduce day sales outstanding by 2 days. Customer Service Representative / Sales Coordinator (1999-2000) Answered inbound calls and assisted in meeting the needs of customers. Ensured all contracts were accurately keyed into customer database. Tracked sales activity by representative. Established rapport with customers resulting in improved customer loyalty and repeat business. Dispatcher (1998-2000) Organized customer requests to ensure proper customer service while maximizing use of company assets through routing efficiencies. Coordinated with IT department to develop coding method to enable us to implement computerized dispatching and maximize operational efficiencies.