Sample - Gap Analysis Indonesia

condential Brian Erving ANZ Bank Jun 22, 2009 02:27
al g i t 7 n in 2 In-scope Support & Gap : e 2 d rv 0 n E k Indonesia co rian Ban 2009 B NZ 2, A n2 Ju

Robert Davis Head of Manufacturing, Asia June, 2009
Analysis
condential Brian Erving ANZ Bank
102:27 Jun 22, 2009
RBS Indonesia Support detail
condential Brian Erving
Document Information
Purpose of this document

ANZ Bank Jun 22, 2009 02:27
al g i t 7 n in 2 : e 2 d rv 0 on an E ank 009 c i Glossary of Terms Br NZ B 2, 2 Colour Coding Tables throughout this document use a A n2 CIC Customer Interaction Centre (call centre) consistent colour coding system as follows: Ju
GTS Global Transaction Services (Cash & Trade) RDDM Regional Due Diligence Management RTSG Regional Transaction Surveillance Group R&C Retail and Commercial Banking TSA Transitional Services Agreement Denotes items being retained by RBS
The purpose of this document is to provide the Buyer with an overview of support services included in the in-scope businesses. The approach we have taken is to identify all operational processes and technology applications which currently support the in-scope businesses. We have also identified which of these are envisaged to move to the Buyer. The resulting analysis provides the Buyer a view of potential support gaps. These gaps represent areas where the Buyer potentially needs to look for alternative solutions in order to ensure continued service post-acquisition. RBS will work closely with the Buyer in identifying appropriate solutions.
Denotes items planned for transfer to the Buyer
Denotes items planned for transfer to the Buyer, however separation issues exist
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Executive Summary
Retail & Commercial support
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All in-country support functions related to R&C are in scope for the transaction. It should therefore be possible to make all services available to the Buyer, however specific plans / activities will be required where Regional Applications (and associated Infrastructure) are servicing multiple countries. Applications and Infrastructure needed for RBS to continue as a Wholesale bank are not available for transfer to the Buyer. RBS, however, may be able to provide these services to the Buyer in the short-term and help the Buyer establish their own capability for the longer-term. Where the full premises are available to the Buyer the hardware can be assumed to be available too. In the shared locations, the Hardware used exclusively for the R&C business is available to the Buyer. Assets required by RBS to continue its retained business are not available. The Buyer will need to consider a number of material vendor contacts for technology services that will be impacted by the separation of assets between RBS and the Buyer. These are specifically covered in the content of this paper.
GTS support
al g i t 7 n in 2 : e 2 d rv 0 n E k 9 co rian Ban 200 B NZ 2, A n2 Ju
Our GTS business in Indonesia is not in scope for the Spaghetti transaction, but a substantial part of this business is generated by the R&C clients moving to the Buyer. It is therefore envisaged that a cross section of in-country GTS Operations staff would move to the Buyer. The majority of GTS related applications will retained by RBS. Part of the GTS operations process is performed by ACES which is not in scope for the transition, but its services could be provide to the Buyer on a commercial basis.
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Core support capabilities are included in the deal. RBS will Brian work closely with the Buyer in finding solutions for any support gaps identified. Erving
ANZ Bank
302:27 Jun 22, 2009
Executive Summary
Other support elements:
ANZ Bank Jun 22, 2009 02:27
RBS owns or leases space at twenty different sites in Indonesia (sixteen used exclusively by R&C, and four shared). Allocation of these four properties to either RBS or the Buyer (or an agreed-upon split) needs to be discussed further.
condential
Core support capabilities are included in the deal. RBS will Brian work closely with the Buyer in finding solutions for any support gaps identified. Erving
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402:27 Jun 22, 2009
Table of Contents
Section Executive Summary Support Staffing
Page 3 6 8 11 14 17 21 27 31 35 40 42 44 47 59 77 82 95 99
Operations Support (Retail & Commercial Banking) Operations Support (Cash, Payments & Trade) Operations Support (RDDM, RTSG, Ops Control, etc.)
al g i Technology (Retail & Commercial banking) t 7 n in 2 : e 2 v Technology (Cash., Payments & Trade) d r 0 n E k 9 Technology (Group Functions) co rian Ban 200 Technology Infrastructure B NZ 2, A n2 Approach to Technology Separation Ju Material 3 Party Vendor Contracts
rd
Property
Customer Interaction Centres Appendices Transaction Processing Details (Retail & Commercial, GTS) Detailed Technology Application Map Technology Material Contract Detail (Global) Technology Material Contract Detail (Regional) Technology Material Contract Detail (Local)
condential GTS Transaction Volumes (performed by ACES) Brian Erving ANZ Bank
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Support Staffing
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Support Staffing

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The overall number of support staff in scope for the Transaction was previously made available in the Virtual Data room. Below tables provide a summary of these staff.
Table: Total in-country support staff (in-scope) 1

Operations Perm Temp Total 108 67 175 15 Tech Services 15 Property 1 6 7
al g i t 7 n 2 n : i e Shared d 2 v Total r 0 Support n E k 9 co rian Ban 200 9 B NZ 133 2, 2 A n 73 Ju

9 206
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Note 1: Telephony-based staff in the Costumer Interaction Centers (CIC) are classified as front office staff, and excluded from this table (an overview of CIC Brian Erving staff is included in the separate chapter later in this report. These staff are also in scope for the Transaction, and will move to the buyer
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702:27 Jun 22, 2009
al g i t 7 n in 2 : e 2 d rv 0 n n E nk 09 o c Operations Support (Retail & Commercial ia Ba 20 Banking) r B NZ 2, A n2 Ju
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Operations Support (Retail & Commercial Banking)

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Operations staff Description

The country operates a complete Retail and Commercial banking franchise with a focus on Royal Preferred Banking (RPB), Consumer Finance and Commercial Banking. In addition, with an extensive branch network in country, R&C also provides General Banking services through several of its branches.
al g i t 7 n in 2 : e 2 d rv 0 n n E nk 09 o c The entire Retail and Commercial banking franchise is a in-scope ia B 20 for the Spaghetti transition. r , B Z All Operations staff supporting this business in country 2 thus move to the Buyer N 2would A n operational support is required from regional or global processing The support infrastructure is largely localized andu little J centers.
A distinction can be made between five major product groups: Credit cards, Assets (personal loans), Liabilities (deposits), Wealth Management, and Delivery channels each with their own operational and technology support requirements. All five product groups are supported by in-country Retail Operations teams, as well as dedicated Contact Centers, Telemarketing and Collections and Recoveries teams.
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Operations Support (Retail & Commercial Banking)

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Operations staff Gap Analysis

Due Diligence Management (RDDM) The process of completing client take on and acceptance is managed on a Regional basis The Buyer will be required to transfer this process to their own organization or agree a TSA with RBS. Anti money laundering and transaction filter monitoring (RTSG) The process of transaction monitoring and filtering, and the application on sanctions upon our payments are handled regionally The Buyer will be required to transfer this process to their own organization or agree a TSA with RBS.
al g i t 7 n in 2 : e 2 d rv 0 n E k 9 co rian Ban 200 Regional support such as Incident management, B NPerformance Z 2, management and Process management A n2 Ju
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al g i t 7 n in 2 : e 2 d rv 0 n n E nk 09 o c 0 Trade) Operations Support (Cash, Payments & ia Ba 2 r B NZ 2, A n2 Ju
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Operations Support (Cash, Payments & Trade)

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Cash and Trade related products sold to our clients in country are supported by GTS Operations teams, which include dedicated Trade Ops staff and dedicated Cash & Payments (C&P) Ops staff. The GTS business itself is not in scope for the Spaghetti transaction and will be retained by RBS.
al g i t 7 n in 2 : e 2 d rv 0 E nkall 0 9 The Trade Ops staff moving to the Buyer currently operational processes related to Trade Products, with the on an perform a c 0 i exception of a number of LC and Guarantee related B , 2 performed by ACES. r Z operations B 2 all operational processes related to Cash & Payment products, The C&P Ops staff moving to the Buyer currently Nperform 2 A n with the exception of a number of Payments, Investigations, and Ops Control related activities performed by ACES. Ju
We have established the amount of work related to the Retail and Commercial client segment and matched this to in country effort. Based upon this analysis we have established that a number of GTS Operations staff would move to the Buyer as part of the deal. Operations Control is also performed in-country, and the associated in-country head count would also transfer. ACES is not in scope for the transaction, but RBS would be wiling to consider ongoing support to the Buyer on the basis of a TSA or longer term commercial agreement.
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Operations Support (Cash, Payments & Trade)

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Due Diligence Management (RDDM) The process of completing client take on and acceptance is managed on a Regional basis The Buyer will be required to transfer this process to their own organization or agree a TSA with RBS
al g i t 7 n in 2 : e 2 d rv 0 n E k 9 co rian Ban 200 Regional support such as Incident management, B NPerformance Z 2, management and Process management 2 ACES: If the buyer does not make arrangements ACES, the volume of work in the process would be greater than A with n u the headcount transferred. This could cause delays J to clients in processing their instructions. Details on transaction
volumes by ACES can be found in appendix 6.
Anti money laundering and transaction filter monitoring (RTSG) The process of transaction monitoring and filtering, and the application on sanctions upon our payments are handled regionally The Buyer will be required to transfer this process to their own organization or agree a TSA with RBS
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al g i t 7 n in 2 : e 2 v dOperations r 0 Operations Support (RDDM, RTSG, Control, Credit Admin and k E n 9 n co rian Ba 200 Regional Support) B NZ 2, A n2 Ju
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Operations Support (RDDM, RTSG, Operations Control, Credit Admin and ANZ Bank Regional Support) Jun 22, 2009 02:27
RDDM is the client acceptance process that is regionally hubbed in Singapore and Hong Kong. These systems and processes related to RDDM are not in scope of the transaction, however the staff associated with the process in could be in scope should the Buyer wish, but they would be based in either Hong Kong or Singapore.
al g i t 7 n in 2 : e 2 d rv 0 E nk 09 of suspense accounts for the business. They also Operations Control undertake the reconciliation and management on an c i Ba 20 undertake independent process checking. r B NZclient 2,segment, based in country are in the scope of the sale. All staff who support the Retail and Commercial 2 A the n Support undertaken in ACES is not in scope of Ju transaction but could be made available by arrangement.
Credit Admin undertake the support of facility administration and loan processing. The staff that support the Retail and Commercial business are in scope of the transaction Regional Support, is a small team who support the Operation on a Regional Basis, they are based in Singapore and Hong Kong. This team undertake performance report, incident management and process management etc. They are out of scope of the transaction.
RTSG is the Anti Money Laundering and Transaction Filtering team based in Singapore. These systems and processes related to RTSG are not in scope of the transaction, however the staff associated with the process in could be in scope should the Buyer wish, but they would be based in Singapore.
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Operations Support (RDDM, RTSG, Operations Control, Credit Admin and ANZ Bank Regional Support) Jun 22, 2009 02:27
Due Diligence Management (RDDM) The process of completing client take on and acceptance is managed on a Regional basis The Buyer will be required to transfer this process to their own organization or agree a TSA with RBS
al g i t 7 n in 2 : e 2 d rv 0 n E k 9 co rian Ban 200 Operations Control B NZ 2, 2 will be required to transfer this process to their own ACES is out of scope of the transaction and Buyer A then organization or agree a TSA with RBS Ju
Regional support such as incident management, Performance management and Process management
Anti money laundering and transaction filter monitoring (RTSG) The process of transaction monitoring and filtering, and the application on sanctions upon our payments are handled regionally The Buyer will be required to transfer this process to their own organization or agree a TSA with RBS
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Property
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Property
Description

ANZ Bank Jun 22, 2009 02:27
In Indonesia, RBS owns or leases space at twenty different sites. Sixteen of these sites are used exclusively by the for-sale businesses, and are envisaged to move to the Buyer as part of the Transaction. The four remaining sites also house businesses which are being retained by RBS. The allocation of these four properties to either RBS or the Buyer (or an agreed-upon split) needs to be discussed further. Additional information on these properties, including square footage and a summary of lease cancellation options was previously made available in the Virtual data room
al g i t 7 n in 2 : e 2 d rv 0 n E k 9 co rian Ban 200 Gap Analysis B NZ 2, A n 2 Jakarta, Medan and Surabaya, but would not necessarily insist RBS intends to keep three bank branches in Indonesia: on retaining its current premises in these locations. Ju

In Jakarta the most likely scenario would be for RBS to retain space on the 10/11 floors of JSX and the remainder to be separated legally and physically to the Buyer. In Medan and Surabaya R&C are the majority occupier and the intention as per Exhibits in SPA is for the premises to be transferred to the Buyer with the possibility of RBS leasing space back being considered dependant on retained RBS business needs. Some locations, such as the Juanda premises in Jakarta, contain a number of shared servers and infrastructure equipments. RBS and the Buyer will have to come to an agreement on the how best to deal with such issues.
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Property
Property to be transferred to the Buyer
Building name Kemang Branch Jl Kemang Raya - 10010121 Jakarta Jl Social Warehouse - 10010119 Solo+B7 Branch 293 Jl Slamet Riyadi 10010127 Manado Branch - 10010123 Balikpapan Branch - 10010111 Makasar Branch Marannu City Hotel 10010122 Kelapa Gading Branch - 10010120 Denpasar Branch - 10010113 Pondok Indah Office - 10010125 Samarang Branch 46 Jl Pandanaran 10010126 Jakarta Puri Niaga Iii - 10010116 Address
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City Jakarta
Owned / Leased Leased Leased Leased Leased Leased Leased Leased Leased Leased Leased Leased Leased Leased Leased Leased Leased
Shared Building? No No No No No No No No No No No No No No No No
Licence retained by RBS? No No No No No No No No No No No No No No No No
JL Kemang Raya - no 2 RT 014/01 Blok A Jalan Social - No 5 RT 011/ RW12 Daan Mogot
Jakarta al g i t 7 n in 2 : Jalan Slamet Riyadi No 293 Surakata e 2 d rv 0 All Units - Multiple Leases Manado E nk 09 on a-n Jalan Jenderal Sudirman No 47a c 0 Balikpapan i B Rukun r Tetangga 10 B NZ 2, 2 Sulawesi Marannu City Hotel, JL. - Usman A n 2Jafar no 3-5, Selatan JI Boulevard Barat RayaJ -u Block XB1-2 Jakarta Jl Teuku Umar - No. 10 Denpasar Bali JL. Metro Pondok Indah Blok III.B - Bowling Alley Jl. Pandanaran no.46 All Units - Multiple Leases Denpasar Jakarta Semarang Jakarta Surabaya Jakarta
Surabaya Bukit Dharmo Boulevard - 10010129 All Units - Multiple Leases Jakarta Sunter Agung - 10010118 Jakarta Honey Lady Building - 10011643 Jakarta Mangga Dua Square - 10010115 Jakarta Jln M H Thamrin - 10011642 Kompleks Ruko Puri Mutiara - Sunter Agung
Honey Lady Building - Jln. Kapuk Utara I No.6 Jakarta Mangga Dua Square - Jln. Gunung Sahari condential No.1 Jln.M.H. Thamrin No.59 - Central Bussines Brian Erving Distrist
ANZ Bank
Jakarta Jakarta
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Property
Shared Property
Building name Jakarta Stock Exchange Building - 10010117 Address
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City Jakarta
Owned / Leased Leased Leased Owned Leased
Shared Building? Yes (issues) Yes (issues) Yes (issues) Yes (issues)
Licence retained by RBS? Yes Yes Yes No
All Units - Multiple Leases
Medan Branch Jl Imam Bonjol 26A - 10010124 Medan Branch Jl Imam Bonjol 26A Surabaya Branch 54 Ji Pemunda - 10010128 Jakarta Jl. Ir. H. Juanda No. 23-24 - 10010114
Medan al g i t 7 n in 2 Ji Pemunda no 54 Surabaya : e 2 d rv 0 n E k 9 co rian Ban 200 Jakarta B NZ 2, A n2 Ju
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al g i t 7 n in 2 : e 2 d rv 0 n n E nk 09 o a 20 c Technology (Retail & Commercial ia Banking) B r B NZ 2, A n2 Ju
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Technology - (Retail & Commercial Banking)

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Technology Applications Description

The major applications used to support the R&C business in Indonesia are in-scope for the transaction but work is needed between RBS and the Buyer to effect a transition. These include, but are not limited to, ICBS (Consumer banking Core System), CWX (Collections), Vision+ (Credit Card Platform), Falcon and Triad (Fraud & Risk management).
l a i t 7 The main shared platforms being retained by RBS include (Corporate banking Core application system), g n inSCORE/ISAP 2 : e Mantas (Transaction Monitoring), SWIFT, SKN, d RTGS, MasterCard Switch, Reuters Wealth management, and Goldfish 2 v r 0 k RBS E where (Interest Rate Swap and Derivative System) n In cases 9 retains shared applications, we will work closely with n o 0 n a c the Buyer in order to find the necessary solutions. ria Z B , 20 B In the Wealth arena the Wealth technologies interface with 2 GBM technologies for trade booking, currency transactions N 2 A etc the GBM technologies here are not included in nthe sale, however RBS may be able to provide these services to the Ju their own capability for the longer-term. Buyer in the short-term and help the Buyer establish
The core of Commercial banking applications are hubbed on GTS technologies centred around SCORE/ISAP.
Gap Analysis
The Credit Cards platforms (Vision plus, TRIAD and Falcon) are hubbed in Taiwan so if there are different Buyers for different countries, this may present a transition issue. The ICBS platform is hubbed on infrastructure in Singapore so whilst the Application is available the infrastructure is not. The core of the Commercial business is hubbed on GTS technologies (especially ISAP) which are to be retained by RBS The GBM technologies used to support the Wealth product booking arena and GTS technologies used to support payments are to be retained by RBS condential
Brian Erving ANZ Bank
22 Jun 22, 2009 02:27
Technology (Retail & Commercial Banking)

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Technology Services FTE Description

The core of the Retail application support function are localised in Indonesia and in scope of the deal however Commercial support SME and IT resource, Credit Cards resource and SME and ICBS core banking application support resources are not locally in Indonesia
Gap Analysis

al g i t 7 n in 2 : e 2 is excluded from the deal The Commercial business largely uses GTS technologies support d rv whos IT0 k resource ETWnand n from 9 The Credit Cards suite of systems is supported would only be included in the deal if the bidder o 0 n a c 0 a also purchased Taiwan i r ZB ,2 Bpersonnel 2 ICBS core retail banking operational support are in Singapore resources may be included if the bidder also N 2 A purchased Singapore n Ju
Support by Vendors Description

A number of R&C related processes are supported by third party vendors (e.g. EDS for cards processing, Fiserve for ICBS core retail banking platform, Rubik CWX for the collections platform, etc.) .More details around these contacts can be found in the Appendix as well as in a separate document on material contracts.
Gap Analysis
Although where any vendor is involved, validation will need to be made with them to support the Buyer, the EDS contract condential supporting Credit Cards will need the most attention as this is an outsourced service covering the Asia cards business Brian Erving and may need material restructuring.
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Technology Applications in use (Retail & Commercial Banking)

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Liabilities
Operations Process
Account Opening
Account Servicing
Transaction Processing
Call Centers
Others
Technology applications used
ICBS SVS
ICBS SVS
ICBS, SKN, RTGS, ISAPFPS (SWIFT), Branch Teller
E-Pro
Credit Cards
Operations Process
Account Opening
WEB SYSCA (Loan Originating System), Blacklist, Worldcheck, CAAML, E-Pro, SID, Scanning Imaging, Card Embossing
al g i t 7 n in 2 : e 2 d rv 0 n n E nk 09 Account co Call Centers aProcessing 0 iaTransction B 2 r Servicing B NZ 2, 2 A Vision+ n Vision+ E-Pro u J TRIAD ERS (electronic request
system), sentrapay, lendingPC, CPAYS, estatement, SKN, RTGS, Branch Teller
ICBS, Delivery Management System, Cobra, MANTAS, Combined Statement, estatement, SAS, SMS Push Pull, AIR-IBA, OWS
Collections
Authorization Fraud Detection
Others
Vision+ CWX TRIAD CAMS REMANS
Vision+ Falcon TRIAD
Vision+, Delivery Management System, estatement, XCOM, MANTAS, SID, AS, Sales Mgmt System, SMS Push Pull, AIRIBA, OWS, eSolutions
condential
= In scope = Out of scope = In scope (seperation issues) Brian Erving
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Assets (personal Loans)
Operations Process
Account Opening
Account Servicing
Transction Processing
Call Centers
Collections
Others
WEB SYSCA (Loan Originating System), Blacklist, Worldcheck, CAAML, E-Pro, SVS, SID, Scanning Imaging
ICBS
ICBS, SKN, RTGS (if the loan amount is bigger than IDR 100 mio), Branch Teller
E-Pro
CWX CAMS REMANS ICBS
Delivery Channels
(ATM, Phone, etc)
Operations Process
al g i t 7 n in 2 : e 2 d rv 0 E nk 09 n Transaction n Account co 0 ia Ba Processing Sevicing r B NZ 2, 2 A n2 u J ICBS ICBS

IST IST, Branch Teller
ICBS, Delivery Management System, Cobra, e-statement, MANTAS, SAS, Sales Mgmt System, SMS Push Pull, AIRIBA, OWS
Others
E-Pro, estatement, AIRIBA, OWS
condential
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Wealth management
Operations Process
Account Opening
Account Sevicing
Others
RMW, Blacklist, Worldcheck, CAAML, SCORE (for clients ex PC), SVS, SID, Card Embossing
ICBS, IST, SCORE
\ Commercial Banking Operations Process Account Opening
al g i t 7 n in 2 : e 2 d rv 0 n E k 9 co rian Ban 200 B NZ 2, 2 Processing Account A Transaction n Sevicing Ju

ICBS, IST, SCORE JATIS, RLFX, ICBS, SCORE, ISAP-FPS (SWIFT), SKN, RTGS, DealStation, GoldFish, GTP (BankTrade), AccessOnlineAsia, ACME, BankStation, Branch Teller
JATIS, RLFX, ICBS, ISAP-FPS (SWIFT), SKN, RTGS, Dealstation, Goldfish, GTP (Bank Trade), TDAS, Branch Teller
E-Pro, Delivery Management System, Cobra, RAP, Combined Statement, estatement, MANTAS, FircoSoft, FircoSoft Online, SAS, SMS Push Pull, AIR-IBA, OWS
Others
Blacklist, Worldcheck, CAAML, Lexis Nexis, ICBS, SCORE, SVS, SID, Websysca (for small loan processing)
E-Pro, Delivery Management System, Cobra, RAP, Combined Statement, estatement, MANTAS, FircoSoft, FircoSoft Online, SAS, AIR-IBA, OWS
condential
ANZ Bank
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al g i t 7 n in 2 : e 2 d rv 0 n n E nk 09 o a 20 c Technology (Cash, Payments & Trade) ia B r B NZ 2, A n2 Ju
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Technology (Cash, Payments & Trade)

ANZ Bank Jun 22, 2009 02:27

In R&C sale countries the GTS Cash, Payment & Trade applications are not in the scope of the sale process.
Gap Analysis
The primary gaps to be addressed are SWIFT and Clearing capability as RBS need to retain these capabilities and the Buyer needs such capabilities too.
al g i t 7 n 2 n : i e The majority of technology applications used ford GTS Cash, 2& Trade are hosted globally or regionally. They v Payment r 0 are out of scope for Spaghetti as they are used across the RBS Group. These include (but are not limited to): n n E nk 09 o a 2 c Ledger 0 SCORE Account services and General FPS (Foreign Payments) SMART (Fixed Deposits & Loans), ia B r , B Z Cash-In and ACME Local Payments N 22 A n RTGS/ACH Clearing for Payment & Collection Ju
SMOOTH & GTP/GTF Trade Access Online, Access Online Asia, Bank Station, Maxtrad Client Delivery Channels.
It is expected that the Buyer would have existing Cash, Payment & Trade applications and that existing RBS applications providing the service would be terminated either after relevant data is transferred and / or the Buyers group systems are operating to cover the newly bought business. The transition would likely to be over a period of time as different systems will have different roll out timeframes. Some of these GTS applications are used across multiple business units. These applications are not considered a part of the sale process, and only a few have the potential to be cloned for the Buyer, if required Regional or global GTS systems support multiple countries and are hosted outside of country and therefore work will be required to transfer relevant data to the Buyers systems where required.
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Technology (Cash, Payments & Trade)

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Description
There are few in country resources supporting GTS applications and is primarily limited to the support of local GTS applications.
Gap Analysis
The migration of GTS data to the Buyers group systems (if required) will primarily be performed by resources outside of the country in conjunction with the Buyers transition team.
al g i t 7 n in 2 : Support by Vendors e 2 d rv 0 n E k 9 Description co rian Ban 200 SCORE, FPS, SMART, SMOOTH, SWIFT B are supported Z 2, by EDS India and NL N 2 ACME, AOA, AO, Bank Stations are supported Aby ACES. n Maxtrad, GTP & GTF are supported by Infosys. Ju

ACES / Infosys will contact the respective software providers for support when the issue is related to the underlying software As it is expected that the Buyer will have existing GTS applications, the amount of support required from the vendors is not expected to be high (possibly limited to supporting any data transfer requirements). Note: as indicated previously, core GTS applications are not in scope of the sale process.
Gap Analysis
Vendors supporting the RBS GTS systems would need to be engaged if TSAs are required to ensure that the Buyer is legally able to use the vendors product for the term of the TSA.
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Technology Applications in use (Cash, Payments & Trade)

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Trade Operations Process Account Opening Order Delivery Transaction Processing Account Services Client Services Other Controls (Compliance) Regulatory Requirements ACES
Collections, Doc Check, LC Negotiations, LC Payments, LC Issuance, Guarantees
CIDAR, RAPID, Blacklist, CAAML; SCORE; CCID
SWIFT, Matrad, Courier, Fax, DocPrep (document preparation manual)
Signature Verification Systems, GTP (BankTrade), GTF, ISAP - Score, SCORE/TLX, DocPrep, MaxTrad
ISAP (Score, NPA)
Intellitracs, GTS Enterprise, CSE, MIRA, CS Dashboard
Cash
Operations Process
Manage Client Relationship & Client Take On CIDAR, RAPID, GTS Enterprise, Blacklist, CAAML, SCORE; CCID
Order Delivery
Swift, BSA (BankStation), AO (Access Online - TRIP), ACME, AOA (Access Online Asia), AD (Access Direct), BTS, Fax, Courier

Transaction Processing Account Services Signature Verification Systems (MIFT - part of SVS), Cash-in(CPRI), ISAP(Score, GPI, OGPI, FPS, SPP, DAC400), NPA, SKN, RTGS, EDI, MP3 (e-tax), Passport, Virtual Account, BNI Infonas, OCS, CCA, ISAP (Score, NPA)
Intellimatch, ACT/RMT, LCAB, RM Dashboard, ISAP(RAP, SAFE), BI-LLD (Forex traffic monitoring), Adaptiv, BIR, CIR,
MANTAS, FircoSoft, FircoSoft Online, GFS
Client Services
Other Controls
Regulatory Requirements
ACES
Intellitracs, GTS Enterprise, CSE, MIRA, CS Dashboard
Intellimatch, ACT/RMT, LCAB, RM Dashboard, ISAP(RAP, SAFE), BI-LLD (Forex traffic monitoring), Adaptiv, CIR
MANTAS, FircoSoft, FircoSoft Online, CLIF
Cash & Payments, Investigations, Ops Control
condential
ANZ Bank
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al g i t 7 n in 2 : e 2 d rv 0 n n E nk 09 o c Technology (Group Functions) ria Ba , 20 B NZ 2 A n2 Ju
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Technology (Group Functions)

ANZ Bank Jun 22, 2009 02:27
A limited number of Group Function applications are in scope of the sale process, these include CAAML (compliance account opening), Leave Management System (HR).
Gap Analysis
al g i t 7 n Group 2 n : The majority of technology applications used to support Functions i e 2 are out of scope for Spaghetti as they are v limited to): dare not r 0 used across the RBS Group. These include (but n E k 9 Mantas (AML Transaction Monitoring), co rian Ban 200 FircoSoft based applications (real time filtering FircoSoft , SAA, trade filtering FircoSoft Online & GFS, client B NZ 2 filtering - CLIF), 2 A n Hyperion (Finance Head Office Reporting), u J
PeopleSoft (Core HR functions), Intranet It is expected that the Buyer would have existing Group Function applications and that existing RBS applications providing the service would be terminated either after relevant data is transferred and / or the Buyers group systems are operating to cover the newly bought business. The transition would likely to be over a period of time as different systems will have different roll out timeframes. There are a number of Group Function applications that are country specific and are leveraged across multiple business units. These applications are not considered a part of the sale process, however if deemed necessary by the Buyer, it may be possible to clone these applications. Regional or global group systems support multiple countries and are hosted outside of Indonesia and therefore work will be required to transfer relevant data to the Buyers systems where required. condential
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Technology (Group Functions)

ANZ Bank Jun 22, 2009 02:27
There are few in country resources supporting Group Function applications and is primarily limited to the support of local group function applications.
l a i t 7 g The migration of Group Function data to the Buyers systems (if required) will primarily be performed by resources ngroup 2 n : i e 2 outside of the country in conjunction with the Buyers rv k team. 0 d Etransition n 9 n co rian Ba 200 Support by Vendors B NZ 2, A n2 Description Ju
Gap Analysis
There are a number of global vendors that support core Group Function applications (eg. FircoSoft, Mantas, PeopleSoft). In addition, 1st & 2nd line support is also provided by EDS India for some systems (eg. FircoSoft, Mantas). As it is expected that the Buyer will have existing Group Function applications, the amount of support required from the vendors is not expected to be high (possibly limited to supporting any data transfer requirements). Note: as indicated previously, core Group Function applications are not in scope of the sale process.
Gap Analysis
Vendors supporting the RBS Group Function systems would need to be engaged if TSAs are required to ensure that the Buyer is legally able to use the vendors product for the term of the TSA.
33 Jun 22, 2009 02:27
Technology applications in use (Group Functions)

ANZ Bank Jun 22, 2009 02:27
Core / Utility Services
Operations Process
Email Messaging & Communication
Security & Risk Management
Communicator NXT (ACT), Lotus Notes
Operations Process
Finance Operations
e-APS, Fixed Asset Tracking System, ON-Q, ACT / RMT
al g i t 7 n in 2 : e 2 d rv 0 k 9 Audit & n n E &n HR Control0 a co riaReporting 0 Compliance B NZ B 2, 2 2 A LLL,n LHBU, SID BI, CLIF, FATF, MyHR u J BILLD Application, STB Fircosoft SAA, (Peoplesoft),
Leave Management System (LMS), AARMS & KEEP BI Reporting Tool, Cartesis Magnitude, Hyperian, ICORE, CAT+, FOL (FircoSoft Online), GFS (Global Filtering Service), Mantas, THREADS, Watchlists
Blacklist, Intellitracs, EEP / PrivateArk, SVS, ISAP SAFE, SMS, NIDS (Network Intrusion Detection System)
Marketing & Comm.
ID Intranet, CMS (Content Management System)
condential
ANZ Bank
34 Jun 22, 2009 02:27
Technology Infrastructure
35 Jun 22, 2009 02:27
Description
ANZ Bank Jun 22, 2009 02:27
The broad principles followed to determine what can be offered versus what should be retained are: Infrastructure exclusively used by R&C can be offered to the Buyer (e.g. Contact Center IVR, Branch set-up, ATM) Infrastructure shared by GTS, GBM and the businesses being sold will remain with RBS (e.g. directories, e-Mail, storage, file servers, PBX, Network routers / switches, firewall, voice-recorders, audio conference bridge)
Retail Branch: The infrastructure in the branches that provides services to the customers is available to the Buyer. It is comprised of Desktops, Laptops, Printers, local File / Print Servers, Domain Controllers, Network Switches, Network Routers, Network Links to head office in Jakarta, PBX Voice system. Comms Room or Server Room housing Servers and Network Patch Panels.
Collection Departments: Infrastructure and premises of Collection in Bandung and Surabaya (except those in Surabaya Darmo branch) are provided by a third party. Similarly, the contract can be transferred to the Buyer. Collection in Juanda (representing majority of Collection) and other locations are provided by RBS. The infrastructure is available to the Buyer except for those shared infrastructure and needed by RBS to support its retained business. ATM: All Automated Teller Machines located in all 20 branch offices are available to the Buyer. However the Switch IST and core banking platform ICBS is housed in the Regional Data Center in Singapore on shared infrastructure that will remain with RBS. How we migrate the IST & ICBS application to the Buyer needs to be detailed in conjunction with the vendor.
al g i t 7 n in 2 : e 2 d rv 0 on an E ank 009 c B , 2to the Buyer: This infrastructure provides telephony support ri isZ Contact Center: Contact Center System & IVR available B to the Call Center N 22 A n Telesales: infrastructure and premises are provided Ju by third party. The contract can be transferred to the Buyer.
36 Jun 22, 2009 02:27
Description
ANZ Bank Jun 22, 2009 02:27
al g i t 7 n in 2 : e 2 d rv 0 n E k 9 co rian Ban 200 B NZ 2, A n2 Gap Analysis Ju recovery locations for the other branches for technology. The Buyer Juanda and JSX acts as a production and Disaster

Shared infrastructure: Shared Technology infrastructure will stay with RBS to supports its retained businesses. This includes (Juanda and JSX): e-Mail, Directories, File and print Server, Network links between Juanda and JSX office, connection to global network, Switches, Routers, Firewalls, Servers and Comms Room will remain with RBS. The applications developed by local vendors or in-house can be duplicated and we can support the Buyer to achieve this (assuming the Buyer funds this activity). Such applications include: SVS, Blacklist, SKN, RTGS and Central Bank Reporting (SID, LHBU, LLD, etc) Network and voice devices for branch locations are available to Buyer. Network links from branch locations to Juanda and JSX are available for Buyer to divert to their in country head office. Network and voice devices in retained offices in Indonesia are not available to Buyer. The links to Singapore and Hong Kong are not available to Buyer
needs to build their own capability. Retail Core banking (ICBS) and ATM Switch (IST) systems are running on shared infrastructure in Singapore, The Buyer needs to build their own infrastructure. The Bank will provide the Lapr/partitions for migration. The Buyer needs to migrate e-Mails off shared e-Mail infrastructure. Domestic network (frame-relay and Fiber Optic) is used to connect branch locations, this requires separation from Domestic suppliers.
37 Jun 22, 2009 02:27
ANZ Bank Jun 22, 2009 02:27
The local resource pool consists of both permanent staff and contract staff provided under a Managed Service Contract. It is therefore anticipated that the majority of the Buyers infrastructure FTE needs can be met. All staff primarily supporting the R&C Business will be available to the Buyer.
al g i t 7 n in 2 Gap Analysis : e 2 d rv 0 Regional Application support for any R&C applications not currently supported locally (those listed under R&C section) n n E nk 09 o c ria Ba 20 B NZ 2, A n2 Support by Vendors Ju
Description
A number of R&C related applications are supported by third party vendors (e.g. EDS for cards processing, Fiserve for the retail banking platform, Rubik CWX for the collections platform, etc.) .More details around these contacts can be found in the appendix as well as in a separate document on material contracts.
Gap Analysis
The services provided by Verizon and EDS (Residual Services see Appendix) will need to be replaced by the Buyer. Several local Telco providers are in place. It is anticipated that these services will be reviewed by the Buyer and either carried forward (where RBS have no need) orcondential unilaterally established by the Buyer as needed.
38 Jun 22, 2009 02:27
Technology applications in use (CIC Telephony)

ANZ Bank Jun 22, 2009 02:27
Inbound
Element
PABX
ACD
IVR
CTI
Call Recording
Quality Monitoring
WFM
Aspect Epro 5.2
Aspect Epro 5.2
Aspect Epro 5.2
Aspect Epro 5.2
Aspect Epro 5.2
MS Excel
Telesales
Element
PABX
ACD
Not Applicable Outsourced
Collections
Element
PABX
ACD
al g i t 7 n in 2 : e 2 d rv 0 n E k 9 co rian Ban 200 B NZ 2, CTI AIVR n 2 u J

Nil Nil
IVR
CTI
Call Recording
Quality Monitoring
Dialler
Call Recording
Quality Monitoring
Dialler
Avaya S88500 CM4
Nil
NICE IP 9.1
MS Excel
= In scope
= Out of scope
condential = In scope (seperation issues) Brian Erving ANZ Bank
39 Jun 22, 2009 02:27
al g i t 7 n in 2 : e 2 d rv 0 n n E nk 09 o c Approach To Technology Separation ia Ba 20 r B NZ 2, A n2 Ju
40 Jun 22, 2009 02:27
Approach To Technology Separation

ANZ Bank
Technology Separation is expected to occur over 3 broad phases :

Phase 1 - Buyer defines Target Operating Model fully supported by RBS input as needed by Buyer Phase 2 - Parties agree Transition Plan to achieve Target Operating Model including Services under TSA Phase 3 - Parties execute Plan to achieve Target Operating Model
Jun 22, 2009 02:27
It is expected that at the beginning of Phase 2 the l Buyer will have a significant dependency on RBS a i and at the end of Phase 3 will have limited dependency nt g on RBS7
Should Change in Ownership occur in the early stages of phase 3 it is anticipated that the early activities of phase 3 will focus on the changes needed to Re-Brand, Re-Name, provide Financial, Risk & Regulatory Reporting (or Data), passing staff and payroll data, etc.
:2 e rvin 2 d E k 90 n co rian Ban 200 B establish Z 2,the agreed Target Operating Model across the Infrastructure, During phase 3 RBS will work with the Buyer to N 2 with existing service providers to RBS needed to achieve the Application and Data Layers, including active A involvement n Ju Target Operating Model.
RBS and the Buyer will manage the execution of this programme under mutual governance.
High Level Programme Activities

Preparation Draft initial Programme approach Agree initial Programme approach Engage resource base Plan Team ramp-up Define Governance Agree Financial Structure Agree Terms of Reference Set PM Standards Identify System Owners Draft High Level Plan Due Diligence Design Detailed Plan Approach Documents System Designs Build System Preparation Hardware Procurement Software Changes Test Plans condential TSAs / CSAs
Test Functional Data Validation Capacity Testing UAT Separation Trial Run
Implementation Close Data Masking Separation Data Archiving Event(s) System Decommissioning Personnel Changes TSAs operational
41 Jun 22, 2009 02:27
al g i t 7 n in 2 : e 2 d rv 0 n n E nk 09 o rd c Material 3 Party Vendor Contracts ia Ba 20 r B NZ 2, A n2 Ju
42 Jun 22, 2009 02:27
condential
Material
3rd
Brian Erving
Party Vendor Contracts

ANZ Bank Jun 22, 2009 02:27
RBS has a number of vendor contracts which are material to the businesses for sale. A continuation or renewal of these contacts should be considered by the Buyer. For additional detail on these contracts, please refer to the Appendix.
EDS Credit cards and EDS TRIAD : All card services are provided through a vendor arrangement with EDS with multiple countries depend on this contract.
al g i t 7 n 2 n : i e RUBIK CWX (Collection Works) provide supportd to thisv collection product 2 that is activate across a number of countries in r 0 Asia. on an E ank 009 c Verizon (Global Contract Servicing Asia): Provides BLAN, 2WAN and Firewall services including Service Management ri Zfor , B Processes under a Global SLA with significant penalties N 22for failure A n INDOSAT will provide telecommunication services (telephone) INDOSAT Phone (previously known as INDOSAT Route) Ju
FISERVE (ICBS): FiServe provide support for ICBS but the Application itself resides in Singapore. LINTASARTA covers domestic circuits for all branch domestic circuits from Juanda and IDX to branches. Mitra Integrasi Informatika MII Managed Service covers PC Support, specific Application support and IT (Dataroom) Operations. Atelindo Karyamandiri Managed Service covers PC Support, Infra Support, Application Support and Application Security Admin. Other minor contracts are in place with NCR, JATIS, Data Craft and Arthatel for limited services.
EDS residual services: EDS provide 1st Line support and Security Administration services across Asia
For details on Material contracts, please refer to the appendix 3, 4 & 5 of this document
43 Jun 22, 2009 02:27
al g i t 7 n in 2 : e 2 d rv 0 n n E nk 09 o c Customer Interaction Centres ria Ba , 20 B NZ 2 A n2 Ju
44 Jun 22, 2009 02:27
Customer Interaction Centres

Description
ANZ Bank Jun 22, 2009 02:27
Indonesia operates an in-house Inbound centre One contact centre located in Jakarta Handles calls for Royal Preferred Banking, General Banking, Credit Cards and Business Banking Annual averaged call volume circa 1,076,000 calls Indonesia operates an outsourced Telesales centre One contact centre located in Jakarta Handles telesales for Acquisition and Cross-Sell Annual averaged dial volume circa 5,773,000 calls Indonesia operates an in-house Collections centre Seven contact centres located across Indonesia (largest in Jakarta) Handles collections for Credit Cards and Unsecured Lending Annual averaged dial volume circa 352,000 calls
Gap Analysis
Base PABX and call recorder is shared with broader office environment Telephony (Aspect) support is done regionally from Singapore Core banking systems are used by CIC staff
45 Jun 22, 2009 02:27
Telephony-based Staffing
ANZ Bank Jun 22, 2009 02:27
All telephony-based services are provided by Retail & Commercial Banking are provided here for reference only. These headcount are NOT a part of the Support organisation.
Mgmt 2
Bank staff Ancillary Team Non-call staff Leaders agents 6 5 2
tia ng 7 n 2 : i e 2 Agents d rv 0 Agents n E nk 09 a 20 33 23 ian 15 98 co B r B NZ 2, A n2 TELESALES (Acquisition & X-Sell) Ju

Agency & Temp staff Ancillary Team Non-call staff Leaders agents Agents Agency & Temp staff Ancillary Team Non-call staff Leaders agents Agents
INBOUND l
Ancillary staff
Outsourced staff Team Non-call Leaders agents
Agents
Mgmt 10
Bank staff Ancillary Team Non-call staff Leaders agents 3
Ancillary staff
Outsourced staff Team Non-call Leaders agents 27 19
Agents 516
Collections (Cards & Loans)

Mgmt 6 Ancillary staff 5 Bank staff Team Non-call Leaders agents 18 Agents Ancillary staff Agency & Temp staff Team Non-call Leaders agents Agents 310 Ancillary staff Outsourced staff Team Non-call Leaders agents Agents
55condential
46 Jun 22, 2009 02:27
Appendix 1
al g i t 7 n in 2 : e 2 d rv 0 n n E nk 09 o c 0 Commercial and GTS) a Ba 2& Transaction Processing Detailsri(Retail B NZ 2, A n2 Ju
47 Jun 22, 2009 02:27
Transaction Processing Retail & Commercial Banking (Savings, Deposits/Current Accounts)

ANZ Bank Jun 22, 2009 02:27
Process name:
Process consists of: Account Documentation Review Account Setup Signature Scanning Change of Static Data (Change of Address, Contact Details etc) Account Closure Remove Signature from SIS/ SVS Cheque Book Request Inward Remittance Outward Remittance Incoming Autopay/GIRO/Standing Order setup Outgoing Autopay/GIRO/Standing Order setup Draft Issuance Cashier Cheque Issuance Cash Withdrawal Cash Deposit Returned Invward Cheque Clearing Returned Outward Cheque Clearing Stop cheque payment Inward Cheque withdrawal Exchange Rate Maintenance Interest Rate Maintenance Mail handling Enquiry/Investigation
Process is done by:
Staff in scope? Yes
Account Opening
Consumer Operations
Account Servicing
al g i t 7 n in 2 : e 2 d rv 0 n E k 9 co rian Ban 200 B NZ 2, Consumer Operations A n2 u J
Consumer Operations
Yes
Yes
Others
Consumer Operations
Yes
48 Jun 22, 2009 02:27
Transaction Processing Retail & Commercial Banking (Credit Cards)

ANZ Bank Jun 22, 2009 02:27
Process name: Account Opening
Process consists of: Application Processing Supplementary Card Creation Account Closure Account Reinstatement Adhoc static Maintenance (clean up) Card Activation Card Blocking (other than J/closed) Card Embossing Card Replacement Credit Limit Adjustments Giro/ Direct Debit Memo maintenance PIN Generation/Issuance Statement reprint Static Data Maintenance Adhoc Monetary Adjustments Bonus Point Redemption ChargeBack Posting Credit Balance Refund Fee & Finance Charges Adjustments Fee Waiver Funds Transfer - BT/LOC Loan on Card setup Payment Retrieval Requests Reversals SBI Transfer of payment condential
Process is done by: Credit Operations (Risk)
Staff in scope? Yes
Account Servicing
al g i t 7 n in 2 : e 2 Consumer Operations d rv 0 n E k 9 co rian Ban 200 B NZ 2, A n2 Ju
Yes
Consumer Operations
Yes
49 Jun 22, 2009 02:27
Transaction Processing Retail & Commercial Banking (Credit Cards)

ANZ Bank Jun 22, 2009 02:27
Process name:
Process consists of: Cards Despatch Investigation Mail handling Marketing Programme Settlement & Reconciliation SMS Broadcast Inbound calls Outbound Calls Processing of a voice authorization request Processing of a authorizations referral request Processing of a name/ address validation request (for Card Not present transactions) Processing of an authorization cancellation Monitor transactions/ accounts for potential fraud Block plastics/ accounts Open and manage fraud case Collection of accounts less than x days past due (x days before handover to external collection agent) Collection of an account more than x days past due (handed over to an external collections agent) Processing of an insolvent customer Processing of a deceased estate customer Processing of an overlimit account
Process is done by:
Staff in scope?
Others
Consumer Operations
Yes
Call Centre
Authorization
Fraud Detection & Prevention
al g i t 7Contact Center n in 2 : e 2 d rv 0 n E k 9 Authorization (Risk) co rian Ban 200 B NZ 2, A n2 Fraud (Risk) Ju

Collections & Recoveries
Yes
Yes
Yes
Collections
Yes
50 Jun 22, 2009 02:27
Transaction Processing Retail & Commercial Banking (Loans)

ANZ Bank Jun 22, 2009 02:27
Process name: Account Opening Account Servicing
Process consists of: Account creation Account closure Customer Retention Monetary Maintenance Static Data Maintenance Capital Redemption Loan Payment Loans Disbursement Redemption Enquiry/Investigation Mail handling SMS Broadcast
Process is done by: Consumer Operations Consumer Operations
Staff in scope? Yes Yes
Others
al g i t 7Consumer Operations n in 2 : e 2 d rv 0 n E k 9 Consumer Operations co rian Ban 200 B NZ 2, A n2 Ju
Yes
Yes
51 Jun 22, 2009 02:27
Transaction Processing Retail & Commercial Banking (Delivery Channels)

ANZ Bank Jun 22, 2009 02:27
Process name:
Process consists of:
Process is done by:
Staff in scope?
Card Cancellation Card Maintenance Card Replacement Embossing ATM Card - Account Servicing Mail handling New Card Creation/Issuance PIN Generation PIN Maintenance Balance Enquiry Bill Payment Cash Withdrawal ATM Card(STP) - Transaction Process Cheque Book Request Fund Transfer Statement Request ATM Maintenance ATM Monitoring ATM Reconciliation ATM Card - Others Cash Replenishment Enquiry/Investigation Fast Cash and Account Masking New Request Phone Banking - Account Servicing PIN generation PIN Change Request (STP) Maintenance Request Balance Enquiry Phone Banking (STP) - Transaction P Fund Transfer
Consumer Operations
Yes
al g i t 7 n in 2 : e 2 d rv 0 n E k 9 co rian Ban 200 STP B NZ 2, A n2 Ju

Consumer Operations
Not Applicable
Yes
Consumer Operations STP - Call Centre
Yes
Call Centre
Yes
52 Jun 22, 2009 02:27
Transaction Processing Retail & Commercial Banking (Wealth Management)

ANZ Bank Jun 22, 2009 02:27
Process name:
Process consists of: BUY RISP SELL COOLING-OFF TRADE CANCELLATION SWITCH INTERNAL ACCOUNT TRANSFER TRANSFER IN TRANSFER OUT CASH DIVIDEND REINVEST DIVIDEND MERGE SPLIT CHANGE OF FUND NAME COMMISSION BOOKING TRAILER PROCESSING FUND SETUP PRICE FEED FUND COMMUNICATION SENDING OUT OF SEMI-ANNUAL/ANNUAL REPORTS UNITS RECONCILIATION Mail handling Enquiry/Investigation
Process is done by:
Staff in scope?
al g i t 7 n in 2 : e 2 Consumer Operations d rv 0 n E k 9 co rian Ban 200 B NZ 2, A n2 Ju

Consumer Operations
Yes
Others
Yes
53 Jun 22, 2009 02:27
Transaction Processing GTS (Trade)

ANZ Bank Jun 22, 2009 02:27
Process name: Account Opening Order Delivery
Process consists of: Check the account Request opening account if needed Mailing or sending processed products to clients Register instruction/application Callback for fax request Validate authenticity of original document Validate signature Vetting contents in local language Prepare signed top-sheet, scan & send documents to hub (ACES) Collection/Open account/Invoice financings Shipping Gtee under Collections TLX booking for Export Collection Discounting Fiating of transactions. Doc check Doc prep Financings & Discounting Shipping Guarantee under LC Air Release Letters Nostro Identification Tlx application for financing Tlx recon for financing
Process is done by: GTS Operations GTS Operations
Staff in scope? Yes Yes
Transaction processing
GTS Operations l tia ng 7 n 2 : i e 2 GTS Operations d rv 0 n E k 9 co rian Ban 200 Centralised processing in ACES - Collections B NZ 2, 2 A n Ju Centralised processing in ACES - Doc Check
Yes
Yes
No
No
Centralised processing in ACES - LC Nego / Payments
No
54 Jun 22, 2009 02:27
Transaction Processing GTS (Trade)

ANZ Bank Jun 22, 2009 02:27
Process name:
Process is done by:
Staff in scope?
Periodic Billing Payment of Foreign Bank Charges Commission Refund Service Request (SR) Gtee Commission receivables Recon Vetting of Claims (English) Transaction processing Nostro Investigation Client Reports/Outstanding Reports PCC Reporting Booking of TLX exposure Reconciliation of TLX deals LC Cancellations LC amendment issuance Inter Bank correspondences Transaction processing Asset /Liability Reconcilliation Sundry Recononcilliation Transaction processing Filing Transaction processing Recon of original doc etc Client Services RB & Client follow up when required Contact client to validate transaction if required Client Services Prepare commission details for clients Other Controls: Compliance Compliance issue handling Liaise with Treasury for rates & Credit department for Credit limit when required Other Controls: Treasury & Credit dep Check limit availability in SCORE & local system TLX application Regulatory Requirements Local regulatory reporting
Centralised processing in ACES - Guarantees l tia ng 7 n 2 : i e 2 d rv 0 n E k 9 co rian Ban 200 B NZ 2, A n2 Centralised processing in ACES - LC Issue Ju GTS Operations GTS Operations GTS Operations GTS Operations Compliance and Trade Expert GTS Operations GTS Operations
No
No
Yes Yes Yes Yes No Yes Yes
55 Jun 22, 2009 02:27
Transaction Processing GTS (Cash & Payments)

ANZ Bank Jun 22, 2009 02:27
Process name:
Process consists of: MIFT request acceptance for: - Outgoing low value high volume payment (in Passport) - Outgoing High Value Local CCY (RTGS) payment (in Passport) - Outgoing Telegraphic Transfer (TT) payment (in Passport) - Internal transfer/Overbooking (in Passport) - Outgoing Chq/BG (in Passport) - Outgoing foreign cheque collection (in a log book) - Non Import Tax & Import Tax payment (in log book)
Process is done by:
Staff in scope?
Non-Financial Unit (NFTU)
Yes
- Outgoing low value high volume payment - Outgoing RTGS payment Regulatory requirements - Outgoing TT payment - Internal transfer/Overbooking - Outgoing Chq/BG Outgoing foreign cheque collection Outgoing MIFT & electronic payment processing for: - Low value high volume payment (in FPS & ACME) Other Controls- Refer to Credit Risk fo - RTGS payment (in FPS) - TT payment (in FPS) - Internal transfer/Overbooking (in SCORE/FPS) Outgoing MIFT & electronic payment processing for: - Low value high volume payment (in FPS & ACME) condential Client Services- Refer to CS for insuffi - RTGS payment (in FPS) - TT payment (in FPS) Brian Erving - Internal transfer/Overbooking (in SCORE/FPS)
ANZ Bank
al g i t 7 n in 2 : e 2 - Non-Financial Unit (NFTU) for low value d rv 0 Manual validation of requests for: k 09 E n n n high volume, GTS, TT & Internal - Outgoing Manually Initiated Transfer (MIFT) oFunds a c transfer/overbooking payments) ia B 20 - Outgoing Chq/BG r - Cash Ops for outgoing Chg/BG, foreign B NZ 2, - Outgoing foreign cheque collection cheque collection & non import tax & import - Non Import Tax & Import Tax A payment 2 tax payments n Regulatory reporting for: Ju
NFTU & ACME team for low value high volume, GTS, TT & Internal transfer/overbooking payments) - Cash Ops for outgoing Chg/BG & foreign cheque collection
Yes
Yes
Cash Ops liases with the Credit Risk Team
No
Cash Ops liases with Cleint Services
No
56 Jun 22, 2009 02:27

ANZ Bank Jun 22, 2009 02:27
Process name:
Process is done by:
Staff in scope?
Outgoing MIFT & electronic payment processing for: - Low value high volume payment (in FPS & ACME) Account Services- Account maintenan - RTGS payment (in FPS) - TT payment (in FPS) - Internal transfer/Overbooking (in SCORE/FPS) Payment processing - input, repair & authorisation of transactions for: - Outgoing low value high volume payment (in FPS & ACME) - Outgoing RTGS payment (in FPS) - Outgoing TT payment (in FPS) - Internal transfer/Overbooking (in SCORE/FPS) - Outgoing Chq/BG (in SCORE) - Outgoing foreign cheque collection (in SCORE) - Non Import Tax & Import Tax payment (SCORE) Payment release to / acceptance from: - local clearing system (SKN) for low value high volume payments - RTGS system for RTGS payments - SWIFT Alliance for TTs - SCORE or ICBS for accounting entry of Internal Transfer/Overbooking - Release data Chq/BG transactions to and from SKN BI terminal - Release foreign cheque collection transaction to our correspondent bank - SSP & SSPCP doc. processing which includes: : Input data into MPN system (modul penerimaan negara ) condential belong to tax office : Input data SSPCP into EDII system and send to Customs Brian Erving : Original SSP & SSPCP send to Client
ANZ Bank
Cash Ops , ACME team & NFTU
Yes
- Cash Ops & ACME team for low value high al g i t 7 GTS, TT & Internal n in 2 volume, : e 2 transfer/overbooking payments) d rv 0 - Cash Ops (SKN Processing) for outgoing n E k 9 Chg/BG co rian Ban 200 - Cash Ops for foreign cheque collection B NZ 2, - Cash Ops (Tax Payment team) for non A n2 import tax & import tax payments Ju - Cash Ops (SKN Processing) for low value high volume payments - Cash Ops (RTGS Processing) for RTGS payments - Cash Ops (Incoming TT processing) for TT payments - Cash Ops (Incoming TT processing) for internal transfer/overbooking payments - Cash Ops (SKN Processing) for outgoing Chg/BG - Cash Ops for foreign cheque collection - Cash Ops (Tax Payment team) for non import tax & import tax payments
Yes
Order Delivery
Yes
57 Jun 22, 2009 02:27

ANZ Bank Jun 22, 2009 02:27
Process name:
Process is done by: - Cash Ops (SKN Processing) for low value high volume payments - Cash Ops (RTGS Processing) for RTGS payments - Cash Ops (Incoming TT processing) for TT payments - Cash Ops (SKN Processing) for outgoing Chg/BG - Cash Ops for foreign cheque collection - Cash Ops (Tax Payment team) for non import tax & import tax payments
Staff in scope?
Order Delivery
Incoming payment processing for: - SKN payments (in SCORE or ICBS) - RTGS payments (in SCORE or ICBS) - TT payments (in SCORE or ICBS) - Chq/BG transactions (in SCORE or ICBS) - Fund credited to nostro account after a week for Foreign Cheque Collection (in SCORE or ICBS)
Yes
58 Jun 22, 2009 02:27
Appendix 2
al g i t 7 n in 2 : e 2 d rv 0 n n E nk 09 o a 2application c 0 Detailed Technology Application Map landscape, including out-of-scope apps) ia B(Full r B NZ 2, A n2 Ju
59 Jun 22, 2009 02:27
Overview

ANZ Bank Jun 22, 2009 02:27
The following pages contain a complete inventory of the Technology application currently in use. The applications in this list are synchronized with the process mapping charts earlier in this document. We have provided details for each application, including a brief description, system owner, functions using the application, and whether or not it is a local application For each application, we have indicated whether it is in scope for the transaction or not (including reasoning) The list includes applications used by support functions such as HR, Risk, Finance, and Audit. These are generally shared applications and will largely be retained by RBS.
al g i t 7 n in 2 The applications are listed in alphabetical order. : e 2 d rv 0 n E k 9 co rian Ban 200 B NZ 2, A n2 Ju
60 Jun 22, 2009 02:27
Technology application landscape

Name of Application AARMS System Description Remuneration Management
ANZ Bank Jun 22, 2009 02:27
Type Global
Owner Group Functions
Function Core / Utility Services Liabilities, Assets (personal Loans), Wealth Management, Credit Cards, Commercial Banking, Delivery Channel Cash
InScope? No
ABN AMRO Indonesia Rule (AIR IBA)
Access Direct
Access Online
al g i t 7 n in 2 : e 2 d rvGlobal 0 AD is used by clients for bulk payments. GTS n E k 9 co rian Ban 200 AO is our web based payment and reporting system. Using this system user can create , B NZ 2 Global GTS Customer Cheque, Payment Order, Demand Draft 2 and Internal transfer. Using the said sysytemA user n can also view MT940 statements. Ju
AOA is our web based payment and reporting system. Using this system user can create Customer Cheque, Payment Order, Demand Draft and Internal transfer. Using the said sysytem user can also view MT940 statements. Back-end of BankStation and AccessOnline (replacing CashIn) Account Monitoring tool Global limit system - interface to SCORE, Kondor+, WSS, MUREX, BankTrade
condential
Replacing existing Lotus Notes Data base
Local
Retail Banking
Yes
No
Cash
No
Access Online Asia
Regional
GTS
Cash
No
ACME ACT / RMT Adaptiv Bank Trade (GTP)
Regional Global Global Global

GTS Group Functions GBM GTS
Cash, Commercial Banking Cash, Trade, Loans Cash, Trade, Local Markets, Loans Trade, Wealth Management, Commercial Banking
No No No No
Trade Finance system (part of GTP)
61 Jun 22, 2009 02:27

Name of Application BankStation System Description Cash Mgmt System (client-server based) Central Bank (BI) reporting - to create report of daily foreign currency trafic (Bank Indonesia Lalu Lintas Devisa)and reconcile the transaction on end of month.
ANZ Bank Jun 22, 2009 02:27
Type Regional GTS
Owner
Function Cash, Commercial Banking Core / Utility Services
InScope? No
BILLD Application
Local
Group Functions
No
BIR
BlackList
alGlobal GTS i t 7 g n 2 n : i e 2 d rv 0 on an E ank 009 c i B Local Blacklist system - to maintain blacklist records r Group Manufacturing ,2 B Z from various sources 2 N A n2 Ju
Bloomberg 3rd party (local bank) cash mgmt system Global Local GBM GTS
Trade Cash, Trade, Credit Card, Assets (personal Loans), Wealth Management, Commercial Banking, Local Markets, Loans, Core / Utility Services Local Markets, Equities Cash Liabilities, Credit Cards, Assets (personal Loans), Delivery Channel, Wealth Management, Commercial Banking Cash
No
No
Bloomberg Trading System BNI Financial Services (Infonas)
No No
Branch Teller
Input transaction in branch to GL/ICBS
Regional
Retail Banking
Yes
BTS
Global Cash Management system

Global
GTS
No
62 Jun 22, 2009 02:27

Name of Application System Description
ANZ Bank Jun 22, 2009 02:27
Type
Owner
Function Cash, Trade, Credit Card, Assets (personal Loans), Wealth Management, Commercial Banking, Local Markets, Loans Credit Cards, Assets (personal Loans) Credit Cards, Wealth Management
InScope?
CAAML
The automation of RAF Form
Local
Group Functions
Yes
CAMS Card Embossing
Cartesis Magnitude
alLocal i Retail Banking t 7 n ing 2 : e 2 v Local 0 r Embossing Application for online and batch d Retail Banking on E ank 009 Cartesis Magnitude application is used c for ID an i B 2 Finance for purposes of Financial Reporting r on B Z 2, Monthly and Quarterly basis as per Group N A n 2 Global Group Functions requirements Amsterdem. ID Finance coordinates with Group Finance Amsterdem with respect toJu
Collection Agency Management System for assigning account to agency reporting requirements thorugh Cartesis Magnitude. Back-end of BankStation and AccessOnline (to be sunset soon) Case Mangament - tracking valid open monitoring alerts to closure. Access DB where code is controlled globally 2
Yes Yes
No
CashIn
Regional
GTS
Cash
No
CAT+ CCA
Global Global
Group Functions GTS Group Manufacturing
Core / Utility Services Cash GBM
No No No
condential
CCID
Client Reference data

Global
63 Jun 22, 2009 02:27

Name of Application CIDAR CIR CLIF CMIS CMS (Content Management System) System Description To submit call reports by RM Call report for Trade Client filtering
ANZ Bank Jun 22, 2009 02:27
Type Global Global Global GBM GTS
Owner
Function Cash, Trade, Local Markets Cash, Trade Cash, Core / Utility Services Local Markets Cash, Core / Utility Services Liabilities, Asset (personal Loans), Wealth Management, Commercial Banking Liabilities, Wealth Management, Commercial Banking Core / Utility Services
InScope? No No No No No
Cobra
l a i t It is a web based MIS reporting application GBM 7 g n Global n :2 i e 2 v d 0 Er Regional System for publishing of marketing and products k n Group Functions 9 n information on the websites. co rian Ba 200 B NZ 2, A n2 Download database from ICBS for reporting Local Retail Banking Ju purpose
To combine ICBS statement with JATIS Web based application to maintain the contact detail of employees efficiently. It can generates voice/text messages respect to different scenarios Credit Card Payment system - interface to VisionPlus and ICBS. CS Dashboard - Enquiry Customer account condential balance within ABN AMRO Asia Branches
Group Functions
Yes
Combined Statement
Local
Retail Banking
Yes
Communicator NXT (ACT) CPAYS CS Dashboard
Global
Group Manufacturing
No
Local Global
Retail Banking GTS
Credit Cards Cash, Trade
Yes No
64 Jun 22, 2009 02:27

Name of Application System Description It is a web based system where queries are logged for FI customers Collection System Interface between SCORE & SWIFT
ANZ Bank Jun 22, 2009 02:27
Type
Owner
Function
InScope? No Yes (Issues) No
CSE
Regional
GTS
Cash, Trade Credit Cards, Assets (personal Loans) Cash Wealth Management, Commercial Banking, Local Markets Liabilities, Credit Cards, Wealth Management, Commercial Banking, Assets (personal Loans) Core / Utility Services Core / Utility Services
CWX DAC/400 (regional hosted) Dealstation
Regional
Retail Banking
Delivery Management System
alGlobal i t GTS 7 n ing :2 e 2 v d Er k 9 0 Web based Fx and money market dealing system n n 00 GBM https://dealstation.nl.eu.abnamro.com/client.html co rian BaGlobal B NZ 2, 2 A n2 To track courier performance - the delivery of Ju Local Group Manufacturing
statement, credit card, letters, etc Account Payable System System for Maintianing Critical / Emergency Passwords Transmitting data PIB ( Pemberitahuan Import Barang) to Bea Cukai in the one of Port in Indonesia via modem dial up. This is confirmation that customer have paid the PPN and Tax of the import goods.
No
Yes
e-APS EEP / PrivateArk
Local Regional
Group Functions Group Manufacturing
No No
Electronic Data Interchange (EDI)
Local
GTS
Cash, Credit Cards
No
65 Jun 22, 2009 02:27

Name of Application System Description Application to support Phone Banking operations to cut down the manual process of undertaking a financial/non-financial transaction
ANZ Bank Jun 22, 2009 02:27
Type
Owner
Function
InScope?
Electronic Request System (BlueSpyder)
Local
Retail Banking
Credit Cards
Yes
E-Pro (Concerto)
E-Solutions
E-Statement System
alLocal To support call centre system including Inbound, i t Retail Banking 7 n ing Outbound, CTI and IVR 2 : e 2 d rv 0 n n E nk 09 cofor This is a web interface given to customers 0 Retail Banking ia Ba Regional r viewing statements ,2 B NZ 2 A n2 Ju Electronic Statement (Push and Pull Method) Local Retail Banking
The system is being used by Fraud & Risk Managemt Unit to minimize Fraud Risk of credit card business through online monitoring of exceptional transactions. System ensures Swift messages contains alll the necessary info in the swift message prior to processing
condential
Liabilities, Credit Cards, Wealth Management, Commercial Banking, Assets (personal Loans), Delivery Channel Credit Cards Liabilities, Credit Cards, Wealth Management, Commercial Banking, Assets (personal Loans), Delivery Channel
Yes
Yes
Yes
Falcon
Regional
Retail Banking
Credit Cards
Yes (Issues)
FATF
Global
Group Functions
No
Fidessa
AAASI System - FAST Application Hongkong Regional Brian Erving

ANZ Bank
GBM
Equities
No
66 Jun 22, 2009 02:27

Name of Application System Description Transaction filtering engine attached to the SAA Swift Gateway - provides real time filtering of transactions. Fixed Asset registration Transaction Filtering Engine - manual input of trade transactions to be compared against internal and regulatory lists.
ANZ Bank Jun 22, 2009 02:27
Type
Owner
Function Cash, Trade, Wealth Management, Commercial Banking, Core / Utility Services
InScope? No
Fircosoft SAA Fixed Asset Tracking System FOL (FircoSoft Online) GFS (Global Filtering Service)
Global
Group Functions
Local
Group Functions
No
GoldFish
l a i t 7 Group Functions g n Regional 2 n : i e 2 d Erv k 9 0 Filters Trade Messages that come from GTP, n n 00 Group Functions MaxTrad, Sepa co rian BaGlobal B NZ 2, 2 A n 2 Global GBM Interest rate swap, derivative system. Ju
Global Research System Global Trade Call report for GTS Sales Part of Head Office Reporting. It provides full P&L information at product level in local currency for all countries. Global Global Global GBM GTS GTS
Core / Utility Services Trade, Core/Utility Services Wealth Management, Commercial Banking, Local Markets Equities Trade Cash, Trade
No
No
No
GRS GTF GTS Enterprise
No No No
Hyperian
Global
Group Functions
No
67 Jun 22, 2009 02:27

ANZ Bank Jun 22, 2009 02:27
Type
Owner
Function Liabilities, Asset (personal Loans), Wealth Management, Commercial Banking
InScope?
ICBS
Consumer Banking Core System
Regional
Retail Banking
Yes (Issues)
ICORE
It is the system which asseses the regulatory obligations pertaining to the products offered by each BU, the obligations have been risk assessed viz a viz the product and assigned a risk rating based on the volume, value and the mitigations in place like policies and procedures, training etc. Intranet for ID. System On-line Account Reconciliation
ID Intranet Intellimatch
al g i t 7 n Regional 2 n : i e Group 2 Functions d rv 0 n E k 9 co rian Ban 200 B NZ 2, Group Functions A n 2 Local Ju

Global GTS Global Group Manufacturing
No
Core / Utility Services Cash, Trade, Local Markets, Core / Utility Services Cash, Trade, Core / Utility Services
No No
Intellitracs
Strategic solution for managing the investigations of ABN AMRO bank globally. Scope of investigations are:Nostro breaks, client complaints and SWIFT It is used to book the deals for C&T(Term Deposit), Trade Finance and Treasury. Subsystem to set up, manage and audit security on AS/400 system condential
No
ISAP FPS
Global
GTS
Cash, Liabilities, Wealth Management, Commercial Banking Cash, Trade, Core / Utility Services
No
ISAP SAFE
Global
Group Manufacturing
No
68 Jun 22, 2009 02:27

ANZ Bank Jun 22, 2009 02:27
Type
Owner
Function Cash, Trade, Wealth Management, Commercial Banking, Local Markets, Loans
InScope?
ISAP SCORE
Corporate Banking Core System Application
Global
GTS
No
ISAP SMART
It is used to book the deals for C&T(Term Deposit) and Treasury.
ISAP SPP (System for Periodical Payments)
IST
l aGlobal i GTS 7 t n ing :2 e 2 v d Er k 9 0 This system is used for defining periodic on n 00 GTS c riof payments for customers. (standing instruction an BaGlobal customers) B NZ 2, 2 2 Consumer Banking Delivery Channel MiddleA n Ware Application, To monitor network and cash Ju Regional Retail Banking
posistion in every ATM machine Investment Mutual Fund Application Local Regional Local Retail Banking GBM GBM
Loans
No
Cash
No
Wealth Management, Commercial Banking, Delivery Channel Wealth Management, Commercial Banking Local Markets, Loans Local Markets, Loans
Yes
JATIS Kondor+ Leasing System Leave Management System (LMS) Lending PC
Yes No No
ISAP, Treasury Dealing System Administration To record the payment schedules and accounting of Leasing To track the leave entitlements of employees To support Vision+ in calculating monthly installment of Loan Account
Regional Regional
Group Functions Retail Banking
Core / Utility Services Credit Cards
Yes Yes
69 Jun 22, 2009 02:27

Name of Application System Description This is another Account Opening process which is required by Compliance. It is an internet based information provider to validate if the person is policatically exposed person Daily BI Reporting Utility for Fincon, FM Ops, and TBO
ANZ Bank Jun 22, 2009 02:27
Type
Owner
Function
InScope?
Lexis Nexis
Global
Group Functions
Commercial Banking
No
LHBU
LLL
Lotus Notes
Group Functions alLocal i t 7 g n 2 n : i e This System has purpose to develop a 2 d rv 0 comprehensive Legal Lending Limit automation k 09 Group Functions Local system to implement the Legal Lending Limit on an E an c 0 i policy accurately as required by the Central Bank. Br NZ B 2, 2 Email and Messaging service A n 2Regional Group Manufacturing u J MANTAS is a post transaction monitoring system that captures any unusual transaction activity occured above the defined threshold in the account w.r.t. to large cash deposit, withdrawals ,funds transfers, incoming/outgoing remmittances. Web-based trade finance application for clients to submit trade transactions Global Group Functions
Local Markets, Core/ Utility Services
No
No
Core / Utility Services Cash, Trade, Liabilities, Credit Cards, Assets (personal Loans), Wealth Management, Commercial Banking, Core/Utility Services Trade Local Markets Local Markets Cash, Trade
Yes
Mantas
No
Maxtrad Mermaid MindAlign MIRA
Global Global Global Global
GTS GBM GBM GTS
No No No No
Interest rate swap, derivative system. Messaging Tools for FX Dealer and GBM staff
70 Jun 22, 2009 02:27

Name of Application MP3 - eTax - Payment Murex System Description System transmit data from the bank to tax office Interest rate swap, derivative system.
ANZ Bank Jun 22, 2009 02:27
Type Local Global Regional GTS GBM
Owner Cash
Function
InScope? No No Yes
Local Markets Core / Utility Services
NIDS (Network Intrusion Its a system to maintain the security of netwok Detection System) NPA (regional hosted together with SCORE) OCS OGPI ON-Q
al g i t 7 n Global 2 n : i e GTS 2 d rv 0 n E nk 09 co rian BaGlobal 0 GTS 2 , B into Z 2 Application that downloads daily transactions Global GTS N 2 SCORE A n ISAP Profit & Lost Application Ju Global GBM
IMAC workflow covers all requests handled by Procurement Local
Group Manufacturing
Cash, Trade Cash Cash Core / Utility Services Liabilities, Credit Cards, Assets (personal Loans), Delivery Channel, Wealth Management, Commercial Banking Cash
No No No Yes
OWS (Office Workflow)
Group Manufacturing
Yes
Passport
Transfer / payment systemm interface to SKN (clearing), RTGS, FPS, SCORE, ICBS This is an upgraded version of MyHR. It features five new functionalities (modules): Resourcing, My Performance, and enhanced Core HR module with improved user interface (portal-based) condential Interest rate swap, derivative system.
Local
GTS
No
Peoplesoft (MyHR)
Global
Group Functions
No
Raider
Global
GBM
Local Markets
No
71 Jun 22, 2009 02:27

Name of Application System Description Download database from SCORE for reporting purpose To submit credit proposals Recovery Module - locally build for managing recovery portfolio Local Remote Trading (interface to Indonesia Stock Exchange)
ANZ Bank Jun 22, 2009 02:27
Type
Owner
Function Cash, Trade, Wealth Management, Commercial Banking, Cash, Trade, Local Markets, Loans, Equities Credit Cards, Assets (personal Loans) Equities Local Markets Local Markets Wealth Management, Commercial Banking Wealth Management Cash, Trade Cash, Liabilities, Credit Cards, Assets (personal Loans), Wealth Management, Commercial Banking, Local Markets
InScope? Yes
RAP
Local
GTS
RAPID REMANS
Global
GBM
No Yes No No No Yes Yes No
alLocal i Retail Banking t 7 n ing 2 : e 2 d rv Local 0 Remote Trading (RTI) GBM n n E nk 09 o c 0 GBM Reuters Dealing Reuters Electronics Trading - Automated Dealing ia BaGlobal r B NZ 2, 2 Reuters Wealth Manager Messaging Tools for Retail Sales and GBM staff A n 2 Global GBM Ju Local RLFX Retail Liability Forex System Retail Banking
RM Workstation RMD (Risk Management Dashboard) RM Workstation (regional application hosted locally) Regional Global Retail Banking GTS
RTGS
RealTime clearing system (high value clearing)
Local
GTS
No
72 Jun 22, 2009 02:27

Name of Application System Description This system will be used by consumer sales department to maintain their invoice and schme sales commission parameter. Function for sales management system will include administration, recruitment, reports, exhibition, DSR catalogue, blacklist and utilitie
ANZ Bank Jun 22, 2009 02:27
Type
Owner
Function
InScope?
Sales Management System
Local
Retail Banking
Assets (personal Loans)
Yes
SAS
Scanning / Imaging for CAU SDS SentraPay
al g i t 7 n in 2 : e 2 d rv Local 0 Statistical Data Processing Software Retail Banking n E k 9 co rian Ban 200 , Scanning / Imaging for CAU - to automate the B Z 2Local Retail Banking N application process for PL and Credit Card 2 A n Ju Global GBM Security Document System
Pay monthly bill for Credit Card, SCORE and CASA(ICBS) Local Retail Banking
Liabilities, Assets (personal Loans), Wealth Management, Commercial Banking Credit Cards, Assets (personal Loans) Loans Credit Cards Credit Cards, Assets (personal Loans), Wealth Management, Commercial Banking, Loans, Core/Utility Services Equities Cash, Liabilities, Credit Cards, Asset (personal Loans), Wealth Management, Commercial Banking
Yes
Yes No Yes
SID BI
Sistem Informasi Debitur (Debitur System Information) Application from Bank Central
Local
Group Functions
No
Simba
AAASI System Back Office application
Local
GBM
No
SKN
Sistem Kliring Nasional (National Clearing condential System)

Local
GTS
No
73 Jun 22, 2009 02:27

ANZ Bank Jun 22, 2009 02:27
Type
Owner
Function Liabilities, Credit Cards, Assets (personal Loans), Wealth Management, Core/ Utility Services Liabilities, Credit Cards, Assets (personal Loans), Wealth Management, Core/Utility Services Local Markets
InScope?
SMS
Remote control software distribution and software installation tool.
Regional
Group Manufacturing
No
SMS Push Pull
SSSS
STB BI Reporting Tool
alLocal i t 7 Retail Banking n ing 2 : e 2 d rv 0 n E nk 09 o Settlement and government bond trading systemn c 0 GBM ia Ba Local r (within RTGS box) B NZ 2, 2 A n 2 Local The system generate LKPBU & LBU report for Group Functions Central Bank and comply Central Bank format Ju
Application to send information to customer such as marketing promo, balance, payment inquiry, and credit card application status via SMS. Signature Verification System Local Group Manufacturing
Yes
No
No
SVS
Cash, Liabilities, Assets (personal Loans), Wealth Management, Core/Utility Service Cash, Trade, Liabilities, Wealth Management, Commercial Banking
No
SWIFT Alliance
SAA - interface SCORE (FPS) to SWIFT network
Global
GTS
No
TDAS
Time Deposit Application System (TDAS) and Time Deposit Booking System (TDBS) is an application to create and do maintenance of condential a Time Deposit.
Local
Retail Banking
Wealth Management
Yes
74 Jun 22, 2009 02:27

Name of Application System Description Monitoring of Threshold & Scoring data from Mantas
ANZ Bank Jun 22, 2009 02:27
Type
Owner
Function
InScope? No No Yes (Issues) No No Yes (Issues) No
THREADS TLX TRIAD TRIP Virtual Account VisionPlus WallStreet Watchlists (FMM = List Management tool FML = Rules Management tool) Websysca
Global Global
Group Functions GTS
Core / Utility Services Trade Credit Cards Cash Cash Retail - Credit Card Local Markets
l a i Regional Retail Banking t 7 n ing 2 : e 2 d rv 0 k 9 GTS n E Global Global Cash Management system co rian Ban 200 Local system for virtual account management GTS , B NZ 2Local A n 2Regional Retail Banking Credit Card Application System Ju
This application will be used to make decisions using predefined data and criteria to more effectively manage the Credit Card portfolio Regional FI system Regional GBM Regulatory and Internal Lists of entities / people to be checked for, plus rule management capability. Global Group Functions
No
To process consumer loan application from data entry to approval process.
Local
Retail Banking
Commercial Banking
Yes
75 Jun 22, 2009 02:27

ANZ Bank Jun 22, 2009 02:27
Type
Owner
Function
InScope?
Data Validation. This is essential for Account Opening process for RAF and KYC requirements. This is a regulatory requirement WorldCheck An internet-based information provider whose database used for Checks against Sanctions List (eg. OFAC, EC Sanctions, etc) and for Checks whether a legal entity or natural person is a PEP (Politically Exposed Person). Used in th KYC process. Group Functions alGlobal i t 7 n ing 2 : e 2 d rv 0 n E k 9 co rian Ban 200 B NZ 2, A n 2Regional Retail Banking Ju Credit Cards, Assets (personal Loans), Wealth Management, Commercial Banking No
XCOM
Data Transit to/from VisionPlus
Credit Cards
Yes
76 Jun 22, 2009 02:27
Appendix 3
al g i t 7 n in 2 : e 2 d rv 0 n n E nk 09 o c 0 Technology Material Contract rDetail Global ) ia Ba (2 B NZ 2, A n2 Ju
77 Jun 22, 2009 02:27
Verizon
ANZ Bank Jun 22, 2009 02:27
A single supplier for the provision of LAN, WAN and Firewall services. LAN All LAN services including Office LANs, Data Centre LANs and Wireless LANs WAN All WAN services including in-country WAN services, International WAN services (E.g. GlobalNet) and Bespoke high-speed WAN services (E.g. DWDM) Firewall Services Managing, maintaining and supporting firewall complexes, Internet Access and DNS management Service Management Processes Global SLA with significant penalties for failure
78 Jun 22, 2009 02:27
MANTAS

ANZ Bank Jun 22, 2009 02:27
Provides the Anti Money Laundering capability for the ex-ABN group and takes feeds from in-country source systems. The data is processed and alerts are generated for the business to action. The key contracts related to this are: Mantas - contract for use of the Mantas application EDS - contract for 1st line & 2nd line support provided by EDS resources in India. 1st line covered by the global EDS contract, 2nd line is covered by year on year ARB agreements (2009 yet to be finalised).
al g i t 7 (data warehousing, Oracle) have not Note: other contracts associated with the components of the (eg. Informatica n platform 2 n : i e 2 d rv been listed. 0 n E k 9 co rian Ban 200 B NZ 2, A n2 Ju
79 Jun 22, 2009 02:27
FIRCOSOFT

ANZ Bank Jun 22, 2009 02:27
Provides the engine for filtering of clients against internal and regulatory lists. Alerts can be generated real-time (FircoSoft Swift Gateway), after manual input of data (FircoSoft Online) or against the existing Client database (CLIF - Client Filtering). The key contracts related to this are: FircoSoft - contract for use of the FircoSoft application EDS - contract for 1st line & 2nd line support provided by EDS resources in India. 1st line covered by the global EDS contract, 2nd line is covered by year on year ARB agreements (2009 yet to be finalised).
80 Jun 22, 2009 02:27
Peoplesoft (ACES support)

ANZ Bank Jun 22, 2009 02:27
ACES provides business operational processing support to HR for the service requests logged by employees through the PeopleSoft (MyHR) portal. No technical support is provided by ACES.
81 Jun 22, 2009 02:27
Appendix 4
al g i t 7 n in 2 : e 2 d rv 0 n n E nk 09 o c 0 Technology Material Contract rDetail Regional ) ia Ba (2 B NZ 2, A n2 Ju
82 Jun 22, 2009 02:27
EDS (Credit Cards)
ANZ Bank Jun 22, 2009 02:27
The EDS Credit Cards Contract Scope Of Services #1 (SOS#1) was signed with reference to the Master Service Agreement for the duration 7th Sept 2004 to 31st Aug 2011. SOS#1 has 3 major components; (A) Provision of Applications and Hosting Services, (B) Application Enhancements and Consultancy and (C) Implementation services. Provision of Applications and Hosting Services The applications are hosted with EDS on mainframe and mid-ranges systems. EDS provides the necessary hosting and operational services including daily data backup and Visionplus remote Disaster recovery site. EDS has 24x7 system monitoring and maintains a production support network with bank support teams. EDS production performance is tracked by Service Level Agreement (SLA) on a monthly basis. VisionPlus Application: The Credit Card Core Processing system is the VisionPlus application running on a single code base with different data sets by countries. Falcon Application: The fraud detection system, Falcon, is co-hosted with the Core processing system (i.e. Visionplus) Each countrys fraud detection system is separate and distinct. Falcon supports fraud detection on processed authorization requests and a unique neural net expert system supplemented by user definable rules. e-Solutions Application: Web Application Services, e-Solutions, is available for credit card customers to view online statements, redeem bonus reward points and other services. The Provision of Applications and Hosting Services has the following monthly charges: Fixed charge (Rate is subjected to annual cost of living adjustments) Cards Volume Tier rate charge and SLA Penalty & Rewards (capped at 1.3% of Fixed charge + Cards Volume Tier rate charge)
83 Jun 22, 2009 02:27
EDS (Credit Cards)
ANZ Bank Jun 22, 2009 02:27
Application Enhancement & Consultancy Services

This component covers discretionary application enhancements and consultancy services on the banks request on a time and material (T&M) basis. The bank also has ad-hoc operational support requests that are chargeable by EDS on a T&M basis. All T&M services are based on man day rates are specified in the contract.
Implementation Services
New implementation services are charged separately for standard implementation and data/program conversion using fixed rates* stipulated in the contract. Any additional enhancements required during the implementation will be charged based on the T&M rates.
84 Jun 22, 2009 02:27
EDS (Triad)
ANZ Bank Jun 22, 2009 02:27
The EDS Credit Cards Contract Scope Of Services #3 (SOS#3) was signed with reference to the Master Service Agreement. SOS#3 has 2 components; (A) Provision of TRIAD application and Hosting Services and (B) Implementation services. Provision of TRIAD Application and Hosting Services TRIAD is a Portfolio Management and Scoring system designed to help reduce losses and increase revenue through maximizing promotional activities. TRIAD application sits on Visionplus and is a Fair Isaac (FIC) product. EDS provides disaster recovery services, hosting and operational services to maintain the TRIAD product and application with FIC support. Annual strategy consultation service by FIC is also included. EDS has 24x7 system monitoring and maintains a production support network with bank support teams. EDS production performance is tracked by Service Level Agreement (SLA) on a monthly basis. The Provision of TRIAD Application and Hosting Services has a monthly tier rate charge based on the processed portfolio volumes. Implementation Services New implementation services including new decision area launch are charged separately for using rates stipulated in the contract. Any additional efforts required during the implementation will be charged based on the T&M rates.
85 Jun 22, 2009 02:27
EDS (Residual Service)

ANZ Bank Jun 22, 2009 02:27
SSL Certification Middleware support from NL. Issue new certificates for ISAP platform (Singapore, Hong Kong and Japan) ISAP Application support and application enhancements by EDS Netherlands / India. The platform is used by all countries in Asia. EDS charge the service in Singapore. Framework support and eyes on monitoring (24*7 NOC) of the CA Infrastructure for Unicentre and ETrust (Singapore, Hong Kong and Japan based WinTel & Unix Servers) Global Market data Services Engineering to maintain a consistent global MDS build (hardware, O/S and software) using the global release management process, including Centralised RMDS build, Reversed Engineering and Release Management RMDS (Reuters market data platform)
al g i t 7 n in 2 : e 2 Cross Functional - Logical Security Administration of application and Messaging. d rv servers, Directories 0 k E n 9 n 00 o a Helpdesk Services - Level 1 and remote supportc from EDS n Malaysia. a i Br NZ B 2, 2 A n2 Ju
86 Jun 22, 2009 02:27
FISERV (ICBS)

ANZ Bank Jun 22, 2009 02:27
This agreement covers Retail Core Banking Application in Singapore and Indonesia Multi-Location / Country Licence Agreement numbered ABN LIC 97.01 where it stipulates that the Company agrees to furnish the Software System to Client and does hereby grant to Client a non-exclusive, non-transferable Licence to use the software system at the location(s) on the designated Computer System for each country operation to process the designated number of Accounts (150,000) and allow access by the designated number of users (50).
al g i t 7Basic Maintenance services to client : Maintenance Agreement numbered SIN004M2 - Fiserv will the following nprovide 2 n : i e 2 d rv 7 day 24 hour telephone support service. 0 k 09 rates. Ethen n on On site support when requested by Clientc at Fiserv's current n a ia forB 20 release will be provided within a reasonable period of Software program fixes to correct nonconformities the,current Br NZ 2 time upon notice by Client. A n2 u Training for upgrades may be offered to client atJ Fiserv's then current rates.
Modules covered are: ICBS Common File (for Host AS/400 applications); Customer Information File, CIF; Transaction Subsystem; Time Subsystem; Loan Subsystem; Financial Transaction Management; General Ledger; Teller Host; Teller System; EFT / Card Management; Security Subsystem
87 Jun 22, 2009 02:27
Rubik (CWX)
ANZ Bank Jun 22, 2009 02:27
The Rubik Financial Ltd License and Services Agreement was signed for the duration of 25 years effective 30th Sept 2005 to 31st Aug 2030. This agreement has 5 major components; (A) Authorization for the use of the Software System, (B) Change Request Services, (C) Implementation services, (D) Maintenance and (E) Expenses. Authorization for the use of the Software System The application was authorized to be used with a production server may be located are restricted to the Asia Business units covering a predefined listing of countries. Additional countries/sites can be added with written agreement between two parties involved. The system can only be used by the predefined number of concurrent users per Authorized site. The software system can only be used for a maximum term of 20 years from the effective date. The application uses mainly to support the collection activities for delinquent accounts for the predefined groups of products. An initial licence fees will be charged for the initial implementation of a defined number of countries with a differing rate charged per country for additional countries implemented subsequently. Change Request Services This component covers discretionary application enhancements and consultancy services on the banks request on a time and material (T&M) basis. A Functional Development Document (FDD) with all information (work estimates, cost estimates, etc.) with regards to the change request is made available with an agreed fees charged. Actual implementation charges to be paid per the FDD signed-off and implemented. Implementation Services New implementation services are charged separately for standard implementation per the rates stipulated in the contract which excludes customization or interfacing of the software systems except that specified in contract. Excluded services may be provided by agreement negotiated on a case by case basis as a Supplementary Service.
88 Jun 22, 2009 02:27
Rubik (CWX)
Maintenance
ANZ Bank Jun 22, 2009 02:27
Maintenance services provided include: Updates - include all updates, revisions, corrections, release, version and any other enhancements made to the software system updates. HelpDesk Services include Help Desk, Support and Corrective maintenance, which include a variety of services regarding the operations of the system, such as advise on business and technical features of the software system, information on related events such as meetings, and periodic newsletters. Maintenance services are to be provided per the Service Level agreement defined with a pre-agreed Maintenance Fees agreed or to be agreed (for 4th years and beyond). A Problem Rectification Fees with a predefined minimum hours charged will be imposed should the support staff is required to provide Help Desk Support, attend the Authorized Site or to log on to the CLIENTS software system to rectify a problem outside the predefined operating hours.
Expenses
Reasonable out-of pocket expenses associated with any services provided will be charged. Airfares, living allowances and accommodation will be provided as needed. A daily per diem amount per contract will be provided as part of the living allowance.
89 Jun 22, 2009 02:27
ACI (Bank Station)

ANZ Bank Jun 22, 2009 02:27
Bank Station is a Client / Server Electronic Banking Product used by Clients to deliver Instructions to the Bank and to retrieve Account information from the Bank License Agreement between Visual Web Solutions, Inc. (VWS) and ABN AMRO Treasury and Capital Markets Services, Inc. (ABN AMRO US) dated 18 April 1995 (AOA Agreement) to cover Bank Station in US The subsequent Addendum to License Agreement between VWS and ABN AMRO US in 1995 covering Asia VWS is now part of ACI ACI provides fix and maintenance under Global AMC agreement
90 Jun 22, 2009 02:27
ACI (Access Online Asia)

ANZ Bank Jun 22, 2009 02:27
AOA is an Internet base Electronic Banking Product used by Clients to deliver Instructions to the Bank and to retrieve Account information from the Bank. Addendum No. 25 to License Agreement between VWS and ABN AMRO Bank NV, Singapore dated 20 July 2006.allowing Japan and Taiwan to use AOA Bali Addendum No. 26 signed between VWS and ABN AMRO NV, Singapore dated 9 May 2007 allowing SG, HK, MY, IN, ID, PK & UAE to use AOA Bali.
al g i t 7 n in 2 : e 2signed in Asia v agreement Currently ACI provides fix and maintenance on AOA under d AMC r 0 n E k 9 co rian Ban 200 B NZ 2, A n2 Ju
Under Clause 2.1 of the AOA Agreement, VWS has agreed to grant to ABN AMRO US a non-transferable, non-exclusive, and non-assignable license right to use the specified software programs for a term of 20 years.
91 Jun 22, 2009 02:27
Nucleus (Asia Cash Management Engine)

ANZ Bank Jun 22, 2009 02:27
Branded as ACME within ABN it is a centralized application that provide the ability to create local payment instruments in country. Agreement was signed on 8 Nov, 2007 between ABN AMRO NV and Nucleus for ABN AMRO to use the Nucleus Cash@will product in Asia: China, Hong Kong, Indonesia, India, Japan, Malaysia, Philippines, Pakistan, Singapore, South Korea, Thailand, Taiwan, UAE and Vietnam. Cash@will suite in the agreement included: Cash@Will Collections Cash@Will Payments IW/DW module (Interest Warrant / Dividend Warrant India) Receivable Management System Supply Chain Financing (part of road map upgrade at no extra license cost) Cheque Truncation System capabilities (part of road map upgrade at no extra license cost) Currently Nucleus provides fix and maintenance to ACME under AMC agreement signed in Asia
92 Jun 22, 2009 02:27
ACES (Support)
ANZ Bank Jun 22, 2009 02:27
ACES provides the following IT support under a priced Service Schedule: BankStation - provides 2nd line support for all BankStation related application issues. Access Online Asia Helpdesk - provides 1st line and 2nd line support for the Access Online Asia application. Access Online - provided Functional support for the Access Online Global application. ACME Helpdesk - provides 1st line and 2nd line and when applicable Cash-In Helpdesk - provides 2nd line and when applicable 3rd line support for all Cash-In related application issues
al g i t 7 n in ABN AMRO 2 The Asia GTS Service Schedule is under a global MSA e between and ACES : 2 d rv 0 on an E ank 009 c The last Service Schedule was signed to cover the period i between Apr 1 2009 till March 2010 covering all Asia countries Br NZ B 2, 2 A n2 Ju
93 Jun 22, 2009 02:27
Aspect Software
ANZ Bank Jun 22, 2009 02:27
al g i t 7 n in 2 : e 2 d rv 0 n n E nk 09 a 20 Agreement" (SSSEA) with Aspect Software Asia Pacific coSupport ABN Amro Asia Pacific Pte Ltd has a "Shared Site Engineer ia B r ,1 May 2008 to 30 April 2009 inclusive). The contract is Pte Ltd, dated 16 December 2008 (retrospectively B for theZ period 2 N 2 renewable on an annual basis. A n This SSSEA provides on-site support as required (unlimited time) for the Singapore operations and support via remote Ju
ABN AMRO Asia Pacific Pte Ltd has an "End User Agreement" (EUA) with Aspect Software Asia Pacific Pte Ltd, dated 5th August 2008. The EUA describes the "Territory" as Australia, Brunei, Indonesia, Japan, Sth Korea, Malaysia, New Zealand, Philippines, Pakistan, Singapore Thailand, Vietnam, PRC, Hong Kong, Macau, Taiwan and India. This EUA sets out the overarching Terms & Conditions under which ABN will procure products and services. The EUA also covers items such as Warranties, Remedies, Ownership, Licence Conditions, Confidentiality, Liability, etc. The EUA does not specify any form of pricing or minimum purchase amounts. Note: The Aspect Ensemble Pro implementations in SG, HK & ID were completed some 2 years before this EUA, and the solution was acquired through a Re-seller. Accordingly, these implementations are not explicitly governed by the above EUA.
access for the Indonesia and Hong Kong operations. The 2009 - 2010 SSSEA is, as yet, unsigned however negotiations are complete. In the new SSSEA, China will also be supported by the same Engineer (therefore supporting the four countries of Singapore, Indonesia, Hong Kong and China).
94 Jun 22, 2009 02:27
Appendix 5
al g i t 7 n in 2 : e 2 d rv 0 n n E nk 09 o c 0 Technology Material Contract rDetail Local ) ia Ba (2 B NZ 2, A n2 Ju
95 Jun 22, 2009 02:27
Local Contracts
Indostat

ANZ Bank Jun 22, 2009 02:27
al g i t 7 n in 2 : e 2 d rv 0 Lintasarta on an E ank 009 c i November B , 22009 and covers domestic circuits for all branches in Indo. The contract was renewed in November 2008rto B Z 2 to branches within Indonesia. Scope of contract: domestic circuits from Juanda IDX 2 ANand n The monthly invoice for all domestic circuits provided Ju by Lintasarta is IDR 306,891,500
Contract commenced in 2004 Scope of contract: INDOSAT will provide telecommunication services (telephone) to ABN AMRO Indonesia through INDOSAT Phone (previously known as INDOSAT Route) ABN AMRO Indonesia use INDOSAT Phone as the alternative solution to existing TELKOM (PTT) land-line for Juanda and IDX premises. Invoices are based on the actual usage average IDR 175,000,000 per month
Telkom
There is no specific contract with TELKOM services are provided under the general Telkom contract. Scope of contract: TELKOM will provide telecommunication services (telephone) to ABN AMRO Indonesia through landline (PTT) Telecommunication (telephone) cost is approximately IDR 980,000,000 per month On-going use of alternative providers (VOIP and GSM Gateway) for domestic long distance and mobile destination, aims to maintain telecommunication cost while there is significant increase in telephone volume, due to increased telephone activities (especially the Collection services need to call clients).
96 Jun 22, 2009 02:27
Local Contracts
Mitra Integrasi Informatika (MII)

ANZ Bank Jun 22, 2009 02:27
Contract is renewed every April. Average monthly invoice is IDR 171,047,369 MII provides IT Managed Services for: PC Support (End User Computing) Juanda and other branches, IDX (covering IDX users & dealing rooms) and Semarang Application Support first line support for apps such as: RTGS, SKN , JATIS, Websysca, RM Workstation, BankStation, and CWX IT Operations (Data Center) to provide data center services 7x24 based in Juanda Computer Room. Support from MII team is for 1st line support only. 2nd line support will come from internal staff, ACES (for Bank Station), EDS (for ISAP related), 3rd parties (for vendor applications)
Atelindo Karayamandiri

Atelindo is the alternative vendor to MII to provide IT Managed services to the Bank. Contract is renewed every July. Average monthly invoice is IDR 93,000,000 Atelindo provides managed IT services for: PC Support (End User Computing) Helpdesk and on-site support covering Pondok Indah and also as 1st line support for Phone Banking (Call Center) applications such: E-Pro, VisionPlus, ERS (Electronic Request System), ICBS. Infrastructure (Network) Support covering Network (LAN/WAN), PABX, Voice Recorder System Security Administration & System Parameter Maintenance Application Support first line support for in-house condential apps such as: Passport, e-APS, Virtual Account
97 Jun 22, 2009 02:27
Local Contracts
Artha Telekomindo

ANZ Bank Jun 22, 2009 02:27
Almost all telecommunication services in IDX (Indonesia Stock Exchange) premises must go through Arthatel - circuits, telephone. Arthatel is part of the property contract with IDX Building Management Monthly invoices are approximately IDR 75,000,000 ( depending on the telephone actual usage).
DataCraft Indonesia

al g i t 7 n in 2 : e 2 d rv 0 n E k 9 co rian Ban 200 B NZ 2, Informasi Teknologi Indonesia (JATIS) A n 2 Ju maintenance of JATIS (Wealth Management) application. The Contract renewed every January covering the annual
Contract is reviewed and renewed every March. The annual contract for 2009-2010 is USD 65,000 paid quarterly The contract covers all network equipment in all branches except the extranet (firewall) equipment and the PIP (International gateway) which are under management of Verizon. annual contract is USD 28,500 ABN AMRO is entitled to 264 man-days free support annually which can be used for enhancement.
NCR Indonesia
Contract renewed every October. The annual contract is IDR 491,040,000 This contract covers the annual maintenance of 31 ATMs in Indonesia which includes the spare-parts of ATM.
98 Jun 22, 2009 02:27
Appendix 6
al g i t 7 n in 2 : e 2 d rv 0 n n E nk 09 o c 0 ACES) GTS Transaction Volumes (performed ia Ba 2by r B NZ 2, A n2 Ju
99 Jun 22, 2009 02:27
GTS Transaction Volumes (Trade)

Product LC Advising LC Issuance Negotiations/Settlements Collections Doc Check Guarantees Doc Prep Special Handling Desk Monitoring & Control Unit Care & Repair Team Reimbursement Total Jan'09 286 48 239 260 295 43
ANZ Bank Jun 22, 2009 02:27
n ing :2 e 2 v d Er k 9 0 n co rian Ban 200 B NZ 2, A n2 u J 1171 1171 1352
Feb'09 307 64 244 261 244 l 51 tia
Mar'09 311 71 262 306 364 38 7
Apr'09 337 48 266 294 331 39
May'09 320 55 252 329 324 44
YTD 2009 1561 286 1263 1450 1558 215
1315
1324
6333
100 Jun 22, 2009 02:27
End of document
101 Jun 22, 2009 02:27

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condential Brian Erving ANZ Bank Jun 22, 2009 02:27

al g i t 7 n in 2 In-scope Support & Gap : e 2 d rv 0 n E k Indonesia co rian Ban 2009 B NZ 2, A n2 Ju

condential Brian Erving ANZ Bank

102:27 Jun 22, 2009

RBS Indonesia Support detail

condential Brian Erving

ANZ Bank Jun 22, 2009 02:27

Denotes items planned for transfer to the Buyer

condential Brian Erving ANZ Bank

202:27 Jun 22, 2009

RBS Indonesia Support detail

condential Brian Erving

ANZ Bank Jun 22, 2009 02:27

al g i t 7 n in 2 : e 2 d rv 0 n E k 9 co rian Ban 200 B NZ 2, A n2 Ju

302:27 Jun 22, 2009

RBS Indonesia Support detail

condential Brian Erving

ANZ Bank Jun 22, 2009 02:27

al g i t 7 n in 2 : e 2 d rv 0 n E k 9 co rian Ban 200 B NZ 2, A n2 Ju

402:27 Jun 22, 2009

RBS Indonesia Support detail

condential Brian Erving ANZ Bank Jun 22, 2009 02:27

502:27 Jun 22, 2009

RBS Indonesia Support detail

condential Brian Erving ANZ Bank Jun 22, 2009 02:27

al g i t 7 n in 2 : e 2 d rv 0 n E k 9 co rian Ban 200 B NZ 2, A n2 Ju

condential Brian Erving ANZ Bank

602:27 Jun 22, 2009

RBS Indonesia Support detail

condential Brian Erving

ANZ Bank Jun 22, 2009 02:27

Table: Total in-country support staff (in-scope) 1

al g i t 7 n 2 n : i e Shared d 2 v Total r 0 Support n E k 9 co rian Ban 200 9 B NZ 133 2, 2 A n 73 Ju

702:27 Jun 22, 2009

RBS Indonesia Support detail

condential Brian Erving ANZ Bank Jun 22, 2009 02:27

al g i t 7 n in 2 : e 2 d rv 0 n n E nk 09 o c Operations Support (Retail & Commercial ia Ba 20 Banking) r B NZ 2, A n2 Ju

condential Brian Erving ANZ Bank

802:27 Jun 22, 2009

RBS Indonesia Support detail

condential Brian Erving

Operations Support (Retail & Commercial Banking)

Operations staff Description

condential Brian Erving ANZ Bank

902:27 Jun 22, 2009

RBS Indonesia Support detail

condential Brian Erving

Operations Support (Retail & Commercial Banking)

Operations staff Gap Analysis

condential Brian Erving ANZ Bank

10 Jun 22, 2009 02:27

RBS Indonesia Support detail

condential Brian Erving ANZ Bank Jun 22, 2009 02:27

al g i t 7 n in 2 : e 2 d rv 0 n n E nk 09 o c 0 Trade) Operations Support (Cash, Payments & ia Ba 2 r B NZ 2, A n2 Ju

condential Brian Erving ANZ Bank

11 Jun 22, 2009 02:27

RBS Indonesia Support detail

condential Brian Erving

Operations Support (Cash, Payments & Trade)

Operations staff Description

condential Brian Erving ANZ Bank

12 Jun 22, 2009 02:27

RBS Indonesia Support detail