HOTEL JOB DESCRIPTIONS

PURPOSE
To outline job descriptions for management staff and hourly team members at their hotels so the team members are well aware of their responsibilities and duties.

PROCEDURE
Before a new applicant is hired for the hotel, the responsibilities and duties outlined on the following pages should be reviewed with the applicant and signed by the applicant as part of their new-hire paperwork.. See attached.

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ISLAND HOSPITALITY JOB DESCRIPTIONS/ESSENTIAL FUNCTIONS

JOB TITLE: DEPARTMENT: SUPERVISOR TITLE: Regional Manager Hotel Operations and Sales Senior Vice President

Job Description/Summary: Supervise overall operations for an assigned group of hotels. Responsible for directing all employee functions of these hotel properties in accordance with the policies and practices of the company. Responsibilities include the development and implementation of regional strategies for meeting goals in the areas of revenue generation, market share performance, Guest satisfaction scores, associate opinion scores, and net operating income.

Technical Skill Requirements: High ethical standards, analytical ability, excellent communicator Diverse experiences in sales, management and administration Knowledgeable of all company policies and procedures included but not limited to accounting, human resources, operations and sales. Computer Literacy Decisive, educated facilitator experienced in resolving conflicts between different parties in a dispute. Additional Responsibilities: Develop short term action plans and long range planning for new programs and strategies that impact the hotels based on the existing corporate directed goals and any new goals that are created. Establish training and development programs to enhance employee knowledge of best practices. Effectively manage the people resources of the corporation to meet the needs of the organization including career development. Provide day-to-day support to our hotels including but not limited to insuring that all staffing levels are met and to make arrangements to insure such. Create and maintain positive, professional working environments in all hotels. Travel is required at least 50% of the time. Individual property visits to each hotel at least once each quarter. Maintain accurate records of these visits with particular attention to follow-up required, etc. Make sales calls to our top ten accounts at least once each year and targeted accounts at each hotel quarterly. Source, interview, hire and train General Managers and Directors of Sales. Coach and council all management.
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Insure that all safety and brand standards are maintained. Assist hotel management and teams in successful completion of all goals, plans and reports. Review all appropriate required documentation including Goldmine reports. All other duties as assigned by supervisor.

I have read and understand my job description as stated above.

_____________________________ Signature

________________________ Date

Revised: June 28, 2004

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ISLAND HOSPITALITY JOB DESCRIPTIONS/ESSENTIAL FUNCTIONS

Title: Regional Director of Sales Department: Sales and Marketing Reports To: Senior Vice President Job Description/Summary: Responsible for revenue generation and key account management, and development and execution of sales SMART Plans for hotels within assigned region. Also responsible for identifying, recruiting and developing sales managers within their regions and completing orientation of all new DOS/sales managers within their assigned regions. Technical Skill Requirements: Assist in creating annual revenue budgets and developing annual marketing plans. Coordinate the sales efforts of hotels in their assigned region or area. Generate top-line revenue to exceed budget goals. Review/evaluate end-of-month reports of his/her assigned hotels. Assist in developing/reviewing quarterly SMART plans. Participate in bi-weekly forecast conference calls. Communicate company direction, process, and expectations to those hotels within assigned region or area. Ensure that all due dates are met for properties within region. Take a leadership role in training and development of sales staff including completion of new hire DOS/Account Manager checklist. Additional Responsibilities: Excellent verbal, written and presentation skills. Able to create and give professional presentations to small groups. Ability and desire to perform outside direct sales calls. Understanding of revenue generation and profit/loss implications. Ability to work as a team player within all levels of the organization. Excellent guest relations skills. Ability to use, and teach various sales and marketing research tools. Above average ability to make use of Goldmine Any other duties assigned by Supervisor I have read and understand my job description as stated above.

_____________________________________
Signature

____________________
Date

Revised: January 20, 2005

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ISLAND HOSPITALITY JOB DESCRIPTION/ESSENTIAL FUNCTIONS

JOB TITLE: DEPARTMENT: SUPERVISOR TITLE: GUEST RELATIONS Be readily available/approachable for all guests. Ensure that departments achieve or exceed guests service expectations. Take proactive approaches when dealing with guest concerns. Extend professionalism and courtesy to guests at all times. Become involved in community and/or government affairs. Area General Manager Operations Regional Manager

ASSOCIATE TEAM Communicate all goals and results with associates. Promote teamwork and associate morale. Lead by example demonstrating self-confidence, energy and enthusiasm. Motivate and encourage staff to solve guest and associate related concerns. Communicate career opportunities to team leaders and associates utilizing MCMS and cluster networks. Recognize good team performance on a continuous basis through reward and recognition programs. Assist team leaders in meeting and exceeding AOS goals. Meet semi-annually with staff on a one-to-one basis. Conduct monthly reward and recognition meeting celebrating goal and associate achievements. Ensure all staff participates in Service Advantage and STAR programs. Promote empowerment by recognizing team members that make decisions. Develop cross-training opportunities throughout the hotel and within Marriott. Use certificate training program as applicable. Assist assistant general manager/team leaders in understanding AOS/GSS results, developing game plans to attack need areas and expand on strengths. Post MCMS reports on bimonthly basis for all associates to review. Complete skills matrix for assistant general manager and team leaders focusing on continual learning. Assist the team leaders in doing the same for each team member. Conduct one-on-ones with assistant general manager, team leaders and team members bi-annually. Provide service training on quarterly basis. Utilizing local classes, trainers and other corporate training resources. Ensure orientations for new team members are through and complete in a timely fashion. Make sure associates understands all of the Marriott benefits they are entitled.

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Job Description/Essential Functions Area General Manager Page 2

FINANCIAL Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction. Comply with all corporate accounting procedures. Maximize revenue through the Yield Management and inventory control systems. Develop annual budget and capital expenditure plans. Aggressively minimize accident, workmens compensation, and unemployment claims and resulting costs. Utilize budgets to teach assistant general manager and team supervisors to understand financial objectives. Balancing costs with associates/guests satisfaction. Develop and communicate selling strategies, utilizing MARSHA inventory control, KRS reports and other forecasting tools. Review these weekly with Direct Sales Manager. Oversee all accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll an ordering procedures.

SALES AND MARKETING Implement and encourage hotel participation in corporate national sales and marketing programs. Communicate competitive market conditions to team supervisors and Regional Management. Review MARSHA inventory controls and selling strategies daily. Continually solicit new business for the hotel. Monitor group block and direct bill processes. Networking during breakfast and social hours to assist sales in uncovering new business leads. Ensure that all Guest Care associates understand hotel selling strategies. Stay current on local market conditions. Assist the hotel sales team with preparing the annual revenue budget and annual marketing plan. Maintain rapport with competitor hotels, lead sources, clients, and the local community. Manage sales department. Review period end reports. Attend community relations meetings.

OPERATIONS Perform hands-on duties as needed to deliver guest services. Resides as General Manager over multi units, as well as General Manager full responsibilities for one property. Provide a safe working environment in compliance with JSAs.
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Job Description/Essential Functions Area General Manager Page 3 Responsible for accident prevention programs. Audit to ensure guest rooms, public spaces, grounds, work and kitchen areas meet sanitation and cleanliness standards. Coordinate preventive maintenance and general clean program so that guest satisfaction goals are attained. Certified in food handling within 60 days of assignment by approved Marriott trainer. Analyze an implement actions using the Systems for management indicators on a daily/weekly basis. Attend all regional training seminars as outlined in key success factors. Coordinate suite care programs (including general cleans). Identifying trends and making recommendations for improvements. Audit a minimum of 15 suites per week identifying displeasers and ensuring general cares (GC/PMs) meet standards. Assist/teach team supervisors scheduling against guest and hours per occupied room goals. Look for potential need times during the week. Ensure cross-training of all associates.

ADMINISTRATIVE
Ensure property hiring practices comply with I-9, ADA and EEO requirements and strive for a culturally diverse work place. Interview and select potential new hires utilizing SRI. Promote both Guarantee of Fair Treatment and Open Door policies. Use constructive coaching and counseling when addressing associates concerns. Maintain current licenses and permits as prescribed by local, state and federal agencies. Have working knowledge of all corporate brands manuals. Scheduling of management team includes coverage of weekend and evening hours. Pursue additional personal development. Carry out all reasonable requests of which you are capable of performing. With input from the team supervisors, conduct reviews in a timely fashion.

Additional Responsibilities: Any other duties assigned by Supervisor I have read and understand my job description as stated above. _________________________________________ Signature ____________________ Date

Revised: June 28, 2004

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ISLAND HOSPITALITY JOB DESCRIPTION/ESSENTIAL FUNCTIONS

JOB TITLE: DEPARTMENT: SUPERVISOR TITLE: GUEST RELATIONS Be readily available/approachable for all guests. Ensure that departments achieve or exceed guests service expectations. Take proactive approaches when dealing with guest concerns. Extend professionalism and courtesy to guests at all times. Become involved in community and/or government affairs. Dual General Manager Operations Regional Manager

ASSOCIATE TEAM Communicate all goals and results with associates. Promote teamwork and associate morale. Lead by example demonstrating self-confidence, energy and enthusiasm. Motivate and encourage staff to solve guest and associate related concerns. Communicate career opportunities to team leaders and associates utilizing MCMS and cluster networks. Recognize good team performance on a continuous basis through reward and recognition programs. Assist team leaders in meeting and exceeding AOS goals. Meet semi-annually with staff on a one-to-one basis. Conduct monthly reward and recognition meeting celebrating goal and associate achievements. Ensure all staff participates in Service Advantage and STAR programs. Promote empowerment by recognizing team members that make decisions. Develop cross-training opportunities throughout the hotel and within Marriott. Use certificate training program as applicable. Assist assistant general manager/team leaders in understanding AOS/GSS results, developing game plans to attack need areas and expand on strengths. Post MCMS reports on bimonthly basis for all associates to review. Complete skills matrix for assistant general manager and team leaders focusing on continual learning. Assist the team leaders in doing the same for each team member. Conduct one-on-ones with assistant general manager, team leaders and team members bi-annually. Provide service training on quarterly basis. Utilizing local classes, trainers and other corporate training resources. Ensure orientations for new team members are through and complete in a timely fashion. Make sure associates understands all of the Marriott benefits they are entitled.
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Job Description/Essential Functions General Manager Page 2 FINANCIAL Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction. Comply with all corporate accounting procedures. Maximize revenue through the Yield Management and inventory control systems. Develop annual budget and capital expenditure plans. Aggressively minimize accident, workmens compensation, and unemployment claims and resulting costs. Utilize budgets to teach assistant general manager and team supervisors to understand financial objectives. Balancing costs with associates/guests satisfaction. Develop and communicate selling strategies, utilizing MARSHA inventory control, KRS reports and other forecasting tools. Review these weekly with Direct Sales Manager. Oversee all accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll an ordering procedures.

SALES AND MARKETING Implement and encourage hotel participation in corporate national sales and marketing programs. Communicate competitive market conditions to team supervisors and Regional Management. Review MARSHA inventory controls and selling strategies daily. Continually solicit new business for the hotel. Monitor group block and direct bill processes. Networking during breakfast and social hours to assist sales in uncovering new business leads. Ensure that all Guest Care associates understand hotel selling strategies. Stay current on local market conditions. Assist the hotel sales team with preparing the annual revenue budget and annual marketing plan. Maintain rapport with competitor hotels, lead sources, clients, and the local community. Manage sales department. Review period end reports. Attend community relations meetings.

OPERATIONS Perform hands-on duties as needed to deliver guest services. Resides over two separate properties as General Manager with responsibilities at both sites.

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Job Description/Essential Functions General Manager Page 3 Provide a safe working environment in compliance with JSAs. Responsible for accident prevention programs. Audit to ensure guest rooms, public spaces, grounds, work and kitchen areas meet sanitation and cleanliness standards. Coordinate preventive maintenance and general clean program so that guest satisfaction goals are attained. Certified in food handling within 60 days of assignment by approved Marriott trainer. Analyze an implement actions using the Systems for management indicators on a daily/weekly basis. Attend all regional training seminars as outlined in key success factors. Coordinate suite care programs (including general cleans). Identifying trends and making recommendations for improvements. Audit a minimum of 15 suites per week identifying displeasers and ensuring general cares (GC/PMs) meet standards. Assist/teach team supervisors scheduling against guest and hours per occupied room goals. Look for potential need times during the week. Ensure cross-training of all associates.

ADMINISTRATIVE Ensure property hiring practices comply with I-9, ADA and EEO requirements and strive for a culturally diverse work place. Interview and select potential new hires utilizing SRI. Promote both Guarantee of Fair Treatment and Open Door policies. Use constructive coaching and counseling when addressing associates concerns. Maintain current licenses and permits as prescribed by local, state and federal agencies. Have working knowledge of all corporate brands manuals. Scheduling of management team includes coverage of weekend and evening hours. Pursue additional personal development. Carry out all reasonable requests of which you are capable of performing. With input from the team supervisors, conduct reviews in a timely fashion.

Additional Responsibilities: Any other duties assigned by Supervisor

I have read and understand my job description as stated above.

___________________________________ Signature Revised: June 28, 2004

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________________________ Date

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ISLAND HOSPITALITY JOB DESCRIPTION/ESSENTIAL FUNCTIONS

JOB TITLE: DEPARTMENT: SUPERVISOR TITLE: Applicable)

General Manager Operations Regional Manager/ Area General Manager (If

Job Description/Summary: Responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit, and ensuring guest satisfaction and product quality standards are met. Manages all areas of the hotel in accordance with brand standards to achieve a friendly atmosphere of superior guest service and product quality. Provides exemplary performance for staff to follow. ESSENTIAL JOB FUNCTIONS: GUEST RELATIONS Be readily available/approachable for all guests. Ensure that departments achieve or exceed guests service expectations. Take proactive approaches when dealing with guest concerns. Extend professionalism and courtesy to guests at all times. Become involved in community and/or government affairs.

ASSOCIATE TEAM Communicate all goals and results with associates. Promote teamwork and associate morale. Lead by example demonstrating self-confidence, energy and enthusiasm. Motivate and encourage staff to solve guest and associate related concerns. Communicate career opportunities to team leaders and associates utilizing MCMS and cluster networks. Recognize good team performance on a continuous basis through reward and recognition programs. Assist team leaders in meeting and exceeding AOS goals. Meet semi-annually with staff on a one-to-one basis. Conduct monthly reward and recognition meeting celebrating goal and associate achievements. Ensure all staff participates in Service Advantage and STAR programs. Promote empowerment by recognizing team members that make decisions. Develop cross-training opportunities throughout the hotel and within Marriott. Use certificate training program as applicable.

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Assist assistant general manager/team leaders in understanding AOS/GSS results, developing game plans to attack need areas and expand on strengths. Post MCMS reports on bimonthly basis for all associates to review. Complete skills matrix for assistant general manager and team leaders focusing on continual learning. Assist the team leaders in doing the same for each team member. Conduct one-on-ones with assistant general manager, team leaders and team members bi-annually. Provide service training on quarterly basis. Utilizing local classes, trainers and other corporate training resources. Ensure orientations for new team members are through and complete in a timely fashion. Make sure associates understands all of the Marriott benefits they are entitled.

FINANCIAL Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction. Comply with all corporate accounting procedures. Maximize revenue through the Yield Management and inventory control systems. Develop annual budget and capital expenditure plans. Aggressively minimize accident, workmens compensation, and unemployment claims and resulting costs. Utilize budgets to teach assistant general manager and team supervisors to understand financial objectives. Balancing costs with associates/guests satisfaction. Develop and communicate selling strategies, utilizing MARSHA inventory control, KRS reports and other forecasting tools. Review these weekly with Direct Sales Manager. Oversee all accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll an ordering procedures.

SALES AND MARKETING

Implement and encourage hotel participation in corporate national sales and marketing programs. Communicate competitive market conditions to team supervisors and Regional Management. Review MARSHA inventory controls and selling strategies daily. Continually solicit new business for the hotel. Monitor group block and direct bill processes. Networking during breakfast and social hours to assist sales in uncovering new business leads. Ensure that all Guest Care associates understand hotel selling strategies. Stay current on local market conditions. Assist the hotel sales team with preparing the annual revenue budget and annual marketing plan.

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Maintain rapport with competitor hotels, lead sources, clients, and the local community. Manage sales department. Review period end reports. Attend community relations meetings.

OPERATIONS
Perform hands-on duties as needed to deliver guest services. Provide a safe working environment in compliance with JSAs. Responsible for accident prevention programs. Audit to ensure guest rooms, public spaces, grounds, work and kitchen areas meet sanitation and cleanliness standards. Coordinate preventive maintenance and general clean program so that guest satisfaction goals are attained. Certified in food handling within 60 days of assignment by approved Marriott trainer. Analyze and implement actions using the Systems for management indicators on a daily/weekly basis. Attend all regional training seminars as outlined in key success factors. Coordinate suite care programs (including general cleans). Identifying trends and making recommendations for improvements. Audit a minimum of 15 suites per week identifying displeasers and ensuring general cares (GC/PMs) meet standards. Assist/teach team supervisors scheduling against guest and hours per occupied room goals. Look for potential need times during the week. Ensure cross-training of all associates.

ADMINISTRATIVE
Ensure property hiring practices comply with I-9, ADA and EEO requirements and strive for a culturally diverse work place. Interview and select potential new hires utilizing SRI. Promote both Guarantee of Fair Treatment and Open Door policies. Use constructive coaching and counseling when addressing associates concerns. Maintain current licenses and permits as prescribed by local, state and federal agencies. Have working knowledge of all corporate brands manuals. Scheduling of management team includes coverage of weekend and evening hours. Pursue additional personal development. Carry out all reasonable requests of which you are capable of performing. With input from the team supervisors, conduct reviews in a timely fashion.

Additional Responsibilities:
Any other duties assigned by Supervisor

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I have read and understand my job description as stated above.

_______________________________ Signature

________________________ Date

Revised: January 20, 2005

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ISLAND HOSPITALITY JOB DESCRIPTION/ESSENTIAL FUNCTIONS

JOB TITLE: DEPARTMENT: SUPERVISOR TITLE: Assistant General Manager Operations General Manager

Job Description/Summary: Responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit, and ensuring guest satisfaction and product quality standards are met. Assists the General manager to manage all areas of the hotel in accordance with brand standards to achieve a friendly atmosphere of superior guest service and product quality. Provides exemplary performance for staff to follow. ESSENTIAL JOB FUNCTIONS: Financial Meets or exceeds budgeted profit and margin for hotel. Accurately forecasts revenues/expenses. Anticipates revenue/cost problems and manages the timing of discretionary expenditures to stabilize cash flow. Analyzes financial and operation information on ongoing basis to adjust business plans, labor requirements and operating costs. Ensures hotel staff is trained in financial control procedures for cash, vouchers, inventories and receivables, and that these procedures are regularly followed. Produces accurate, timely financial reports. Identifies major revenue and expense opportunities and possible problems. Accurately forecasts occupancy changes based on the changing market conditions (e.g. increased competition). Achievement of revenue and cost objectives. Associate Team Maintains guest service as the driving philosophy of the hotel. Personally demonstrates a commitment to guest service by responding to guest needs. Ensures all hotel staff, including new hires, know all components/features of our guest service guarantee and are trained to meet service standards; develops added value customer service programs. Assist team leaders in meeting and exceeding AOS goals. Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance. Ensures hotel standards contribute to the delivery of consistent guest service. Marketing and Sales Management

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Develops and implements marketing and sales plans based on demand segments and to maximize REVPAR and Market Share. Knows why competitors are successful in each demand segment and directly markets/sells against him or her. Ensures that marketing and sales plans are appropriate for each sales period, including special plans to maximize room revenue during forecasted low occupancy. Knows key accounts and actively sells through sales calls, property tours, etc. Human Resource Management Manages human resources functions including recruiting, selection, orientation, training, and performance planning and evaluation, pay and reward programs to maintain a qualified work force. Maintains a positive cooperative work environment between staff and management. Ensures all hotel employees know hotel objectives. Ensures personnel files are accurate and comply with both local and federal laws and regulations. Administers personnel policies, pay procedures, bonus plans and benefits. Ensures training objective and developments plans are completed. Monitors and maintains acceptable turnover levels. Operations Knows local health and safety codes and regulations that apply to the hotel. Recognizes and corrects potential safety hazards, such as broken doors or railings, fire hazards, etc. Recognizes and corrects potential security problems, such a locking doors after hours, etc. Understands and follows policies and procedures for the hotels key control system and ensures others are trained in same. Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities. Ensures ongoing staff and employee involvement in preventive maintenance programs. Protects the interests of the hotel during capital projects. Has acceptable property quality audits. Periodically inspect rooms, building exterior, parking lot, etc. Additional Responsibilities: Any other duties assigned by Supervisor

I have read and understand my job description as stated above.

_______________________________ Signature Revised: January 20, 2005

________________________ Date

ISLAND HOSPITALITY
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JOB DESCRIPTION/ESSENTIAL FUNCTIONS

JOB TITLE: DEPARTMENT: SUPERVISOR TITLE: Guest Services Manager/ Front Office Manager Operations General Manager

Job Description/Summary: The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow. ESSENTIAL JOB FUNCTIONS: Guest Service Maintains guest service as the driving philosophy of the hotel. Personally demonstrates a commitment to guest services in responding promptly to guest needs. Is committed to making every guest satisfied. Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards. Develops added value customer service programs. Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance. Meets or exceeds hotel guest satisfaction measures. Ensures hotel standards and services contribute to the delivery of consistent guest service. Front Desk Management Acts as manager on duty for hotel and manages front desk operations. Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems. Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables. Produce accurate financial reports on time. Human Resources Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force. Maintains a positive, cooperative work environment between staff and management. Emphasizes employee selection, training and development as a way of doing business. Ensures all hotel employees know hotel objectives.

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Ensures personnel files are accurate and comply with both local and federal laws and regulations. Administers personnel policies fairly and consistently. Resolves employee grievances in a fair and timely manner. Ensures employees understand policies, pay procedures, bonus plans and benefits. Helps develop management talent by acting as a mentor for direct reports. Ensures completion of training objectives and development plans. Monitors and maintains acceptable turnover levels. Safety and Security Knows local health and safety codes and regulations that apply to the hotel. Recognizes and corrects potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc. Recognizes and corrects potential security problems in the hotel, such as locking doors after hours, etc. Understands and follows policies and procedures for the hotels key control system and ensures others follow them. Operations Knows local health and safety codes and regulations that apply to the hotel. Recognizes and corrects potential safety hazards, such as broken doors or railings, fire hazards, etc. Recognizes and corrects potential security problems, such a locking doors after hours, etc. Understands and follows policies and procedures for the hotels key control system and ensures others are trained in same. Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities. Ensures ongoing staff and employee involvement in preventive maintenance programs. Protects the interests of the hotel during capital projects. Has acceptable property quality audits. Periodically inspect rooms, building exterior, parking lot, etc. Additional Responsibilities: Any other duties assigned by Supervisor

I have read and understand my job description as stated above.

_______________________________ Signature Revised: January 20, 2005

________________________ Date

ISLAND HOSPITALITY JOB DESCRIPTION/ESSENTIAL FUNCTIONS

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JOB TITLE: DEPARTMENT: SUPERVISOR TITLE:

Director of Sales Sales & Marketing General Manager

Job Description/Summary: Responsible leading the sales department, for revenue production for the hotel, and meeting or exceeding planned revenue objectives for occupancy and average daily rate (ADR). Manages all areas of sales according to Brand standards to achieve a professional rapport within the local business community. The Director of Sales is a hands-on manager, actively involved on a daily basis in securing, qualifying and following up on leads to book specific business. The Director of Sales central focus is in sales and the development of his/her sales team. The Director of Sales should not be required to assume operational responsibilities, but should spend most of his/her times selling the product the hotel. ESSENTIAL JOB FUNCTIONS: Profit Management Meets or exceeds budgeted REVPAR for the hotel. Prepares hotels Annual Marketing plan. Prepares departmental budget that correctly reflects the hotels business plan. Forecasts occupancy fluctuations and directs selling activities to maximize revenues. Knows the hotels demand segments, sources of business for each, and balances market segments according to supply and demand. Knows the principal competition for each market segment and takes advantage of hotels strengths against each competitor. Accurately forecasts occupancy changes based on changing market conditions (additions to supply and demand, etc.). Guest Services Supports guest service as the hotels driving philosophy. Personally demonstrates a commitment to guest service by responding to guests needs. Marketing and Sales Management Develops/assists with development of the hotels marketing and sales plan based on the hotels position and strengths within each market segment. Implements hotels marketing and sales plan. Analyzes and understands the competitions strengths and weaknesses for each market segment and successfully directs marketing activities against each. Identifies and maintains constant communications with the hotels key accounts. Actively sells room nights through outside sales calls, telemarketing, tours, etc.
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Actively sells to in-house guests (greeting tours, talking with guests at continental breakfast to surface additional leads, etc.). Knows the competition well. In addition, is familiar with all business in the market, where that business stays and why. Uses the resources available in the Brand manual to surface, call on, and track potential business. Human Resources Management Ensures that hotel employees (specifically front desk staff) are familiar with key accounts and specifics (special rates, special requirements, etc.) relating to business booked in the hotel. Helps to develop management talent by acting as a mentor for direct reports.

Additional Responsibilities: Any other duties assigned by Supervisor

I have read and understand my job description as stated above.

_______________________________ Signature Revised: January 20, 2005

________________________ Date

ISLAND HOSPITALITY JOB DESCRIPTION/ESSENTIAL FUNCTIONS

JOB TITLE:
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Sales Manager

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DEPARTMENT: SUPERVISOR TITLE:

Sales & Marketing Director of Sales

Job Description/Summary: Responsible for revenue production for the hotel, and meeting or exceeding planned revenue objectives for occupancy and average daily rate (ADR). Manages all areas of sales according to Brand standards to achieve a professional rapport within the local business community. The Sales Manager is a hands-on manager, actively involved on a daily basis in securing, qualifying and following up on leads to book specific business. The Sales Managers central focus is in sales. The Sales Manager should not be required to assume operational responsibilities, but should spend most of his/her times selling the product the hotel. ESSENTIAL JOB FUNCTIONS: Profit Management Meets or exceeds budgeted REVPAR for the hotel. Prepares departmental budget that correctly reflects the hotels business plan. Forecasts occupancy fluctuations and directs selling activities to maximize revenues. Knows the hotels demand segments, sources of business for each, and balances market segments according to supply and demand. Knows the principal competition for each market segment and takes advantage of hotels strengths against each competitor. Accurately forecasts occupancy changes based on changing market conditions (additions to supply and demand, etc.). Guest Services Supports guest service as the hotels driving philosophy. Personally demonstrates a commitment to guest service by responding to guests needs. Marketing and Sales Management Develops/assists with development of the hotels marketing and sales plan based on the hotels position and strengths within each market segment. Implements hotels marketing and sales plan. Analyzes and understands the competitions strengths and weaknesses for each market segment and successfully directs marketing activities against each. Identifies and maintains constant communications with the hotels key accounts. Actively sells room nights through outside sales calls, telemarketing, tours, etc. Actively sells to in-house guests (greeting tours, talking with guests at continental breakfast to surface additional leads, etc.). Knows the competition well. In addition, is familiar with all business in the market, where that business stays and why. Uses the resources available in the Brand manual to surface, call on, and track potential business.
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Additional Responsibilities: Any other duties assigned by Supervisor

I have read and understand my job description as stated above.

_______________________________ Signature Revised: January 20, 2005

________________________ Date

ISLAND HOSPITALITY JOB DESCRIPTION/ESSENTIAL FUNCTIONS

JOB TITLE: DEPARTMENT: SUPERVISOR TITLE: Sales Coordinator Sales & Marketing Director of Sales

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Job Description/Summary: Responsible for supporting the sales team with some in-house sales, special client requests and clerical and telemarketing duties as assigned, coordinating with the other departments as necessary. ESSENTIAL JOB FUNCTIONS: Profit Management Assists with making departmental budgets. Knows the hotels demand segments, sources of business for each, and balances market segments according to supply and demand. Guest Services Supports guest service as the hotels driving philosophy. Personally demonstrates a commitment to guest service by responding to guests needs. Marketing and Sales Management Develops/assists with development of the hotels marketing and sales plan based on the hotels position and strengths within each market segment. Assists in the implementation of the hotels marketing and sales plan. Actively sells room nights through in-house sales calls, telemarketing, tours, etc. Actively sells to in-house guests (greeting tours, talking with guests at continental breakfast to surface additional leads, etc.). Knows the competition well. In addition, is familiar with all business in the market, where that business stays and why. Uses the resources available in the Brand manual to surface, call on, and track potential business. Additional Responsibilities: Any other duties assigned by Supervisor I have read and understand my job description as stated above.

_______________________________ Signature Revised: January 20, 2005

________________________ Date

ISLAND HOSPITALITY JOB DESCRIPTION/ESSENTIAL FUNCTIONS

JOB TITLE: DEPARTMENT: SUPERVISOR TITLE: Housekeeping Manager/Executive Housekeeper Operations General Manager

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Job Description/Summary: Responsible for the overall cleanliness of the hotel, including rooms and public area. Major responsibilities include ensuring guests are satisfied with hotel cleanliness, responding to guest needs, ensuring safety and security of rooms, maintaining inventory and cost controls, selecting, training, maintaining and managing a motivated and skilled work force. Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for the staff to follow. ESSENTIAL JOB FUNCTIONS: Housekeeping Operations Maintains Brand cleanliness standards for both rooms and public areas and inspects them to ensure that standards are met. Trains staff in all aspects of housekeeping, including guest service. Administers guest satisfaction inspection procedures and reports. Maintains key control and lost-and-found, and ensures staff is trained to follow correct procedures for both. Plans work schedules and room assignments with minimum disruption to guests. Empowers hotel staff to deliver great guest service by encouraging responsiveness to guest needs. Meets or exceeds hotel guest satisfaction measures. Ensures hotel standard and services contribute to the delivery of consistent guest service. Guest Service Maintains guest service as the driving philosophy of the hotel. Personally demonstrates a commitment to guest service by responding promptly to guest needs with an interest and concern in satisfying every guest. Ensures hotel staff, including all new hires, knows all components of guest service guarantee and are trained to meet service standards. Develops added value customer service programs regarding housekeeping services. Can communicate to guests about hotel promotions, local attractions and points of interest. Ensures employees know policies, pay procedures, bonus plans, and benefits. Helps to develop management talent by acting as a mentor for direct reports. Uses ongoing safety training to minimize workers compensation claims. Monitors and maintains acceptable turnover levels. Human Resources Management Manages human resources functions, including recruiting, selecting, orientation, training, performance planning and evaluating and pay/reward programs to maintain a skilled, qualified work force. Maintains a positive, cooperative work environment between staff and management. Emphasizes training and development as a way of doing business to empower employees to provide excellent guest service.
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Ensures personnel files are accurate and comply with local and federal regulations. Administers personnel policies fairly and consistently. Resolves employee grievances in a fair and timely way. Ensures housekeepers know responsibilities and manage against those responsibilities. Profit Management Assists in annual budget preparation. Anticipates revenue/cost problems in department. Tracks financial and operating information on ongoing basis to adjust plans, labor and other costs. Produces accurate financial reports on time. Orders and buys cleaning supplies, linens and chemicals at the best prices. Maintains inventory of supplies and ensures staff follows proper inventory/cost control procedures. Safety and Security Understands Right to Know laws, which apply to housekeeping supplies and chemicals. Recognizes and corrects conditions which may create security, fire or accident hazards. Understands and implements hotels control system. Additional Responsibilities: Any other duties assigned by Supervisor

I have read and understand my job description as stated above.

_______________________________ Signature Revised: January 20, 2005

________________________ Date

ISLAND HOSPITALITY JOB DESCRIPTION/ESSENTIAL FUNCTIONS

JOB TITLE: DEPARTMENT: SUPERVISOR TITLE: Houseperson Operations Housekeeping Manager/ Executive Housekeeper

Job Description/Summary: The houseperson is responsible for maintaining the cleanliness and general appearance of public areas and corridors of the hotel.

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ESSENTIAL JOB FUNCTIONS: Stocking room attendant carts with supplies. Rotating linens in storerooms. Maintaining shelf organization in the storerooms. Replenishing storeroom supplies. Removing trash and dirty linens from room attendant carts. Cleaning furniture, elevators, glass, planters, etc., in public areas, such as lobby, pool and public restrooms. Sweeping and vacuuming floors, hallways and stairwells. Reporting maintenance problems or completing work repair orders. Spot cleaning walls, carpets, light fixtures, etc., storing room attendant carts at the end of the day. Delivering special request items such as cribs to guest rooms. Picking up trash from parking lot and garden areas. Additional Responsibilities: Any other duties assigned by Supervisor

I have read and understand my job description as stated above.

_______________________________ Signature Revised: January 20, 2005

________________________ Date

HUMAN RESOURCES ISLAND HOSPITALITY

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ISLAND HOSPITALITY JOB DESCRIPTION/ESSENTIAL FUNCTIONS

JOB TITLE: DEPARTMENT: SUPERVISOR TITLE: Suite/ Room Attendant Operations Housekeeping Manager/ Executive Housekeeper

Job Description/Summary: Responsible for helping to achieve ongoing guest satisfaction and team goals through the maintenance and upkeep, cleanliness of rooms.

ESSENTIAL JOB FUNCTIONS: To understand all standards of room/suite cleanliness. To consistently clean assigned rooms/suites to the standards of cleanliness for the Brand as well as Island Hospitality. Maintaining shelf organization in the storerooms. Replenishing storeroom supplies. Removing trash and dirty linens from rooms/suites. Sweeping and vacuuming floors. Reporting maintenance problems or completing work repair orders. Spot cleaning walls, carpets, light fixtures, etc. Additional Responsibilities: Any other duties assigned by Supervisor

I have read and understand my job description as stated above.

_______________________________ Signature Revised: January 20, 2005

________________________ Date

HUMAN RESOURCES ISLAND HOSPITALITY

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ISLAND HOSPITALITY JOB DESCRIPTION/ESSENTIAL FUNCTIONS

JOB TITLE: DEPARTMENT: SUPERVISOR TITLE: Laundry Attendant Operations Housekeeping Manager/ Executive Housekeeper

Job Description/Summary: Responsible for washing, drying and folding linen, as well as treating stains.

ESSENTIAL JOB FUNCTIONS: Inspecting dirty laundry for stains/tears before washing. Washing and drying all linen. Identifying and treating stains. Folding all clean laundry. Completing linen inventory on a monthly basis. Overall Cleanliness of the laundry room. Stocking shelves and housekeeping carts with clean folded linen. Additional Responsibilities: Any other duties assigned by Supervisor

I have read and understand my job description as stated above.

_______________________________ Signature Revised: January 20, 2005

________________________ Date

ISLAND HOSPITALITY
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JOB DESCRIPTION/ESSENTIAL FUNCTIONS

JOB TITLE: DEPARTMENT: SUPERVISOR TITLE: Room/Suite Inspector/Housekeeping Supervisor Operations Housekeeping Manager/ Executive Housekeeper

Job Description/Summary: Responsible assisting the Housekeeping Manager/ Executive housekeeper to maintain the overall cleanliness of the hotel, including rooms and public area. Major responsibilities include ensuring guests are satisfied with hotel cleanliness, responding to guest needs, ensuring safety and security of rooms, maintaining inventory and cost controls, selecting, training, maintaining and managing a motivated and skilled work force. Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for the staff to follow. ESSENTIAL JOB FUNCTIONS: Housekeeping Operations Maintains Brand cleanliness standards for both rooms and public areas and inspects them to ensure that standards are met. Trains staff in all aspects of housekeeping, including guest service. Assists in administrating guest satisfaction inspection procedures and reports. Maintains key control and lost-and-found, and ensures staff is trained to follow correct procedures for both. Plans work schedules and room assignments with minimum disruption to guests. Empowers hotel staff to deliver great guest service by encouraging responsiveness to guest needs. Meets or exceeds hotel guest satisfaction measures. Ensures hotel standard and services contribute to the delivery of consistent guest service. Guest Service Assists in maintaining guest service as the driving philosophy of the hotel. Personally demonstrates a commitment to guest service by responding promptly to guest needs with an interest and concern in satisfying every guest. Ensures hotel staff, including all new hires, knows all components of guest service guarantee and are trained to meet service standards. Develops added value customer service programs regarding housekeeping services. Can communicate to guests about hotel promotions, local attractions and points of interest. Ensures employees know policies, pay procedures, bonus plans, and benefits.

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Helps to develop management talent by acting as a mentor for direct reports. Uses ongoing safety training to minimize workers compensation claims. Monitors and maintains acceptable turnover levels. Human Resources Management Assists in managing human resources functions, including recruiting, selecting, orientation, training, performance planning and evaluating and pay/reward programs to maintain a skilled, qualified work force. Maintains a positive, cooperative work environment between staff and management. Emphasizes training and development as a way of doing business to empower employees to provide excellent guest service. Ensures personnel files are accurate and comply with local and federal regulations. Assists in administrating personnel policies fairly and consistently. Resolves employee grievances in a fair and timely way. Ensures housekeepers know responsibilities and manage against those responsibilities. Profit Management Assists in annual budget preparation. Anticipates revenue/cost problems in department. Tracks financial and operating information on ongoing basis to adjust plans, labor and other costs. Produces accurate financial reports on time. Orders and buys cleaning supplies, linens and chemicals at the best prices. Maintains inventory of supplies and ensures staff follows proper inventory/cost control procedures. Safety and Security Understands Right to Know laws, which apply to housekeeping supplies and chemicals. Recognizes and corrects conditions which may create security, fire or accident hazards. Understands and implements hotels control system. Additional Responsibilities: Any other duties assigned by Supervisor

I have read and understand my job description as stated above.

_______________________________ Signature Revised: January 20, 2005

________________________ Date

ISLAND HOSPITALITY

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JOB DESCRIPTION/ESSENTIAL FUNCTIONS

JOB TITLE: DEPARTMENT: SUPERVISOR TITLE: Guest Services Representative Operations Front Office Manager/ Assistant General Manager

Job Description/Summary: Responsible for attending to the needs of guests, especially during check-in and check-out. ESSENTIAL JOB FUNCTIONS: Providing information to guests about hotel policies, services and amenities. Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.). Selling rooms to walk-in customers. Entering/changing reservation information on the computer system. Posting charges to guest accounts. Processing payments from guests. Making necessary corrections to guest accounts. Informing housekeeping department about room status/availability. Listening for and responding to guest complaints. Operating hotel switchboard or PBX. Cleaning the front desk area. Maintaining daily logs. Balancing shift work and cash drawers. Additional Responsibilities: Any other duties assigned by Supervisor

I have read and understand my job description as stated above.

_______________________________ Signature Revised: January 20, 2005

________________________ Date

ISLAND HOSPITALITY JOB DESCRIPTION/ESSENTIAL FUNCTIONS

HUMAN RESOURCES ISLAND HOSPITALITY HR - 31

JOB TITLE: DEPARTMENT: SUPERVISOR TITLE:

Night Auditor Operations Front Office Manager/ Assistant General Manager

Job Description/Summary: The Night Auditor is responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. ESSENTIAL JOB FUNCTIONS: Closing and balancing all room accounts. Counting and balancing cash and credit card receipts. Balancing direct bill accounts. Verifying and balancing vouchers. Running a trial balance report. Investigation or analyzing out-of-balance situations. Making adjustments or corrections to accounts as needed. Completing various computer audit reports.

Additional Responsibilities: Any other duties assigned by Supervisor

I have read and understand my job description as stated above.

_______________________________ Signature Revised: January 20, 2005

________________________ Date

HUMAN RESOURCES ISLAND HOSPITALITY

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ISLAND HOSPITALITY JOB DESCRIPTION/ESSENTIAL FUNCTIONS

JOB TITLE: DEPARTMENT: SUPERVISOR TITLE: Breakfast Host/Hostess Operations Front Office Manager/ Assistant General Manager

Job Description/Summary: The Breakfast host/hostess is responsible for preparing and serving the daily complimentary breakfast for hotel guests. ESSENTIAL JOB FUNCTIONS: Providing personalized service to all guests. Taking inventory of food, beverages and supplies needed for each day. Ordering or purchasing of food supplies. Preparing foods such as cut fruit, coffee and juices from concentrates. Stocking coffee, juice and milk machines or dispensers. Setting out/arranging cold food, such as sweet rolls, muffins and cereal for self-service. Clearing and cleaning tables as they are vacated. Wiping up spills. Removing trash. Restocking self-service food and supplies as needed. Washing serving equipment and returning it to storage. Returning reusable food supplies to storage. Additional Responsibilities: Any other duties assigned by Supervisor

I have read and understand my job description as stated above.

_______________________________ Signature Revised: January 20, 2005

________________________ Date

ISLAND HOSPITALITY
HUMAN RESOURCES ISLAND HOSPITALITY HR - 33

JOB DESCRIPTION/ESSENTIAL FUNCTIONS

JOB TITLE: DEPARTMENT: SUPERVISOR TITLE:
Hospitality Reception Host/Hostess

Operations Front Office Manager/ Assistant General Manager

Job Description/Summary: The Hospitality Reception host/hostess is responsible for preparing and serving the Hospitality Reception for hotel guests on assigned days. ESSENTIAL JOB FUNCTIONS: Providing personalized service to all guests. Taking inventory of food, beverages and supplies needed for each day. Ordering or purchasing of food supplies. Preparing foods for Hospitality Reception. Stocking coffee, juice and milk machines or dispensers. Setting out/arranging cold and/or hot food for self-service. Clearing and cleaning tables as they are vacated. Wiping up spills. Removing trash. Restocking self-service food and supplies as needed. Washing serving equipment and returning it to storage. Returning reusable food supplies to storage. Additional Responsibilities: Any other duties assigned by Supervisor

I have read and understand my job description as stated above.

_______________________________ Signature Revised: January 20, 2005

________________________ Date

ISLAND HOSPITALITY
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JOB DESCRIPTION/ESSENTIAL FUNCTIONS

JOB TITLE: DEPARTMENT: SUPERVISOR TITLE:
Courtesy Van Driver

Operations Front Office Manager/ Assistant General Manager

Job Description/Summary: The courtesy van driver is responsible for operating and servicing the hotel van(s). ESSENTIAL JOB FUNCTIONS:

Transporting guest to/from airport and to other short distance locations. Assisting both arriving and departing guests with their luggage. Inspecting, cleaning and servicing (e.g. oil, gas) the van(s). Maintaining mileage log books. Running errands for the official business of the hotel staff. Delivering special request items to hotel guests, such as express mail, hair dryers, etc., and assisting houseperson(s) as needed. Picking up trash from parking lot.
Additional Responsibilities: Any other duties assigned by Supervisor

I have read and understand my job description as stated above.

_______________________________ Signature Revised: January 20, 2005

________________________ Date

ISLAND HOSPITALITY JOB DESCRIPTION/ESSENTIAL FUNCTIONS

HUMAN RESOURCES ISLAND HOSPITALITY HR - 35

JOB TITLE: DEPARTMENT: SUPERVISOR TITLE:

Chief Engineer Operations General Manager

Job Description/Summary: The Chief Engineer is responsible for the overall upkeep and maintenance of the hotel. ESSENTIAL JOB FUNCTIONS: Troubleshooting and repairing malfunctions in electrical/mechanical systems (e.g. HVAC, plumbing) and other hotel equipment. Conducting ongoing room preventative maintenance program (see maintenance manual for system specifics). Reviewing maintenance problems, complaints and work orders to prioritize and schedule work. Troubleshooting and diagnosing malfunctioning mechanical systems and equipment. Inspecting property to identify potential and current needs. Estimating department expenditures for budget purposes and assisting with the capital budget process. Soliciting bids from contractors and evaluating their proposals. Once contractor is selected and employed, ensuring work is completed to specifications. Coordinating with local health, safety, fire, and building inspectors to ensure compliance with applicable codes and regulations. Performing preventive maintenance assignments on a scheduled basis. Servicing the hotels pool, including adjusting chemicals and cleaning filters. Completing maintenance logs. Maintaining the building exterior if not serviced by a contractor (e.g. snow removal, lawn care, painting). Supervising and scheduling of maintenance staff. Additional Responsibilities: Any other duties assigned by Supervisor

I have read and understand my job description as stated above.

_______________________________ Signature Revised: January 20, 2005

________________________ Date

ISLAND HOSPITALITY JOB DESCRIPTION/ESSENTIAL FUNCTIONS

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JOB TITLE: DEPARTMENT: SUPERVISOR TITLE:

Maintenance Worker Operations Chief Engineer

Job Description/Summary: The Maintenance Worker is responsible for the overall upkeep and maintenance of the hotel. ESSENTIAL JOB FUNCTIONS: Troubleshooting and repairing malfunctions in electrical/mechanical systems (e.g. HVAC, plumbing) and other hotel equipment. Conducting ongoing room preventative maintenance program (see maintenance manual for system specifics). Reviewing maintenance problems, complaints and work orders to prioritize and schedule work. Troubleshooting and diagnosing malfunctioning mechanical systems and equipment. Inspecting property to identify potential and current needs. Estimating department expenditures for budget purposes and assisting with the capital budget process. Coordinating with local health, safety, fire, and building inspectors to ensure compliance with applicable codes and regulations. Performing preventive maintenance assignments on a scheduled basis. Servicing the hotels pool, including adjusting chemicals and cleaning filters. Completing maintenance logs. Maintaining the building exterior if not serviced by a contractor (e.g. snow removal, lawn care, painting). Additional Responsibilities: Any other duties assigned by Supervisor

I have read and understand my job description as stated above.

_______________________________ Signature Revised: January 20, 2005

________________________ Date

HUMAN RESOURCES ISLAND HOSPITALITY

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