INDUCTION TRAINING FOR THE POST OF APPLICATION SUPPORT ANALYST AT INFOSYS

INTRODUCTION: Induction training or Instigation programme or Instigation Preparation is a sort of preparing given as a starting readiness after consuming a post. To encourage new individuals get to work at first in the wake of joining a firm, a concise programme of this preparation could be conveyed to the new laborer as an approach to help join the new representative, both as a profitable part of the business, and socially around different workers. An endeavor might likewise be made to acquaint the single person with key workers and give an impression of the society of the association; it is a discriminating time for the head honcho to addition duty from the worker, and the last to comprehend the desires, targets et cetera. The affectation furnishes an okay chance to standardize and concise the newcomer on the organization's general method, execution norms, and so forth. Impelling preparing may as well, as per Tpi-hypothesis, incorporate improvement of hypothetical and pragmatic abilities, additionally help that exist around the new workers. This training is carried out deliberately and is regularly the avocation of the quick director to determine that its carried out easily. Assuming that precisely done, it will spare time and take regarding defective items or poor administrations, and so on). It is basic that chiefs place their power and power to determine that the new representative is deliberately served to acclimate to the new work surroundings and society In the same way that in schools, now and then the work spot might have spooks, who might give the new representative the wrong impression of the organization or association from the get go. These projects can assume a discriminating part under the socialization to the association as far as execution, disposition and organizational responsibility. How is an Induction Programme Prepared The point of an induction programme is to determine that new representatives are given all the assistance and direction they require for them to do their employment to the needed standard at the nearest conceivable opportunity. Recall that that the affectation prepare starts throughout the recruitment and choice stages when contact is first made with potential new workers. It is in this manner key that the things you do and say soon after their first day are moreover thoroughly considered and ready as those after the applicant consumes the post.

Methodology In this way, utilize the structure beneath to help plan and outline a careful and far reaching induction programme to guarantee that all your new representatives adequately finish their trial periods: The Induction Process

Recruitment Pre-employment First day First week First month End of probation period Evaluation

Recruitment (including the selection interview) The nature of the job, its part and key obligations ought to be secured in the set of expectations and illustrated in the determination question. You might likewise think about offering some or the greater part of the data recorded beneath to give a genuine understanding into the structure and society of the organization, behaviours and guidelines wanted and prospective plans/intentions:

Organization, department and team structure chart Organization, department and team vision statement, aim, goals, objectives, etc. Organization, department and team competency framework/appraisal system. Employment terms and conditions.

Pre-employment All new workers might as well get a formal offer letter together with a livelihood contract. And this data you may as well likewise encourage new representatives to take a gander at the 'new workers' page for further data. Different structures e.g. bank portions and so on ought to be finished by the new representative before beginning by printing off and sending into Hr. On the other hand you will verify all new representatives have admittance to these shapes on Day One of their utilize. You may also find it essential to send joining guidelines giving the following info by phone or mail:

where and when to report, who will meet them, a map, transport and car parking instructions, what to bring, e.g. special clothing, packed lunch, etc.

Preparing the programme The content of an individual induction programme will differ according to the requirements of the individual. New personnel may come in one or more categories, for example:

School drop-outs. Graduates. Long-term unemployed. People with disabilities. Experienced individuals changing jobs either within or from outside the organization. Shift workers. Internal employees moving department.

Every assembly will have diverse needs and consequently prompting programmes ought to be outlined because of this. Likewise consider those individuals with uncommon needs, i.e. with handicaps, or extremely adolescent individuals who will maybe have constrained, if any, knowledge of working life. Induction programmes for certain employments or parts might as well additionally consider components, for example health and wellbeing controls and regulations. New representatives will have a lot of data to retain when beginning their new part. Attempt to gap the induction programme into subjects or territories of avocation empowering the single person to advance their information bit by bit, anticipating perplexity or over-burden. First day New starters will surely be apprehensive and even worried on their first day. It is essential that they are made to feel welcome and offered opportunity to acclimatize to their new surroundings and associates. They ought to be:

met and introduced to their team colleagues. Given a tour of the building(s) or workplace, pointing out toilets and restaurant facilities, etc. talked through their induction programme and timetable (see link above or on web site) satisfied that all necessary paperwork has been completed and received

First week With all new workers, clarify and talk about the key parts of their occupation, the objectives and destinations of their prompt group and how they thus help the targets of the organisation. This is prone to include them being acquainted with parts of different groups or offices, and visits to different business settings or areas. At the closure of the first week, administrators may as well figure out how new representatives are settling in and: review the induction programme and survey the comprehension of the data gave as of right now

agree how to elucidate or return to any zones where comprehension is confounded or lacking explain what is normal in resulting weeks request feedback from the worker on how they are feeling and assuming that they feel they have the right measure of backing

First month Toward the conclusion of the first month, you might as well plan to have drafted some individual destinations to give them clear bearing and center. You might additionally begin arranging plans for an individual improvement arrange. The arrangement might incorporate territories in which they have demonstrated constrained learning or aptitude throughout the actuation in this way. You might as well request sentiment from the individuals who have been included in the impelling process and utilize it to survey the new representative's advancement. Assuming that you have any concerns with respect to their execution or capability, you might as well address them at the soonest chance. Frequently, new starters essentially require more amazing clarity or helping to remember certain key necessities. Evaluation It is significant to always assess your methods and strategies to watch that they are successful. Ask yourself if the actuation programme met its goals and if modifications are wanted. You may as well additionally request criticism from the new representative on upgrades that could be made to enhance the affectation prepare and likewise if there is any further uphold they require at this stage.

EQUAL EMPLOYMENT OPPORTUNITY POLICY STATEMENT

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at INFOSYS, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. INFOSYS prohibits and will not tolerate any such discrimination or harassment. Appropriate disciplinary action may be taken against any employee willfully violating this policy. PERSONNEL GUIDELINES

Welcome to Infosys. We at Infosys, think as of you to be the most imperative holding of our association and an indispensable part of our substantial family. With a perspective to easily completing the

authoritative capacities of the Company identifying with you, we have set out the accompanying guidelines for the profit of all concerned. The Human Resource Development incorporating Administrative capacities of the Company are facilitated from the Corporate Office at Bangalore.

I. FILLING THE NECESSARY FORMS All new employees should fill the following forms immediately on joining. Provident Fund Declaration/Nomination Form. ESIC Declaration Form, if applicable. Joining Report II. SUBMITTING THE NECESSARY DOCUMENTS All new employees should submit the following documents immediately on joining. Pre-Employment Physical Examination Report Ration Card Educational Documents Reference Letter from Previous Employer Record of Employees DetailsPermanent Account No. (PAN) Colour Photos 6 (sizePassport)

III. ATTENDANCE All representatives ought report for work at the predesignated time advised to them around then of their arrangement. All workers are obliged to punch their advancing and going time according to the technique accompanied at the separate units. By no means might substitute punching be allowed.

IV. IDENTITY CARD All employees are issued photograph personality cards around then of joining. Verify that you have submitted your photo to the HR division and gathered your cards.

V. UNIFORMS All employees have to be in formals from Monday to Thursday and casual dresses can be worn on Friday.

VI. DUTY TIMINGS Job Rosters indicating the time of hours of work, 2 days a week off for each class of representatives in the Organization might be shown occasionally on the Notice Board supported at the area of posting. All workers ought be on job at their predesignated place of chip away at time. Employees might as well abstain from advancing late and remaining truant routinely. Throughout job hours no representative should leave his/her place of work without looking for the former authorization of the concerned HOD.

VII.

NOTICE BOARDS

Notice Boards are found at every Unit. Also, calling lists, extremely critical advertisements and occasion are posted on the Notice Board. All representatives are asked for to read the Notice Board normally to keep themselves overhauled every now and then.

VIII. SECURITY CHECKS Security will check assets and search workers as they enter and leave the Company's premises. Valuable assets like laptops, pen drive or whatever viable space apparatus ought to be indicated and proclaimed by method for an entrance at the Security Department around then of checking in on duty.

IX.

SOME IMPORTANT DONTs Do not smoke in the work premises. Do not carry your laptops, pen-drives or whatever available space media into the workplace. Do not permit your friends/relatives to visit you throughout obligation hours unless it is a crisis. Do not stay in your work premises after your obligation is over. Do not utilize the phones for particular calls with the exception of on account of a crisis. Do not convey any Company property outside the Company's premises. Do not bite paan/gum or utilization inebriating beverages/ medicates on job.

X.

SALARY DISBURSEMENT 1. The salaries for all representatives should be figured on the groundwork of the participation recorded and authorized Leave according to their individual Leave Cards. 2. salaries for every month ought be dispensed on the first day of the succeeding month. on the off chance that the first day of a month happens to be an occasion, the pay rates should be dispensed

on the past or next working day. 3. salaries of all representatives might be straight credited to their separate Bank Accounts which are obliged to be opened with Icici Bank. Help of the Hr section may be looked for in this respect. The amount of such Bank account must be insinuated to the Hr division when it is gained. The Company expects the right to remember change the Bank specified.

XI.

STATUTORY DEDUCTION FROM SALARY. The following statutory deductions are required to be made each month from the salaries of all employees : Provident Fund - 12% on Basic Salary. Professional Tax Income Tax

XII.

ACCIDENTS ON DUTY Accidents on duty must be accounted for to the HR branch at the nearest conceivable opportunity, however not later than 24 hours. Independent of the way of the mishap (if major or minor), mind must be taken to avert such mischances. In instance of a mishap, the accompanying steps must be accompanied:

1.

The victimized person must be managed emergency treatment promptly at the site or at the closest clinic or facility.

2. 3.

Report is to be ready updating all portions and name of witnesses, and sent to the Hr branch. The HR section will start further movement by suggesting concerned divisions and topping off the mischance in Form 16 in the event that the hopeful is secured under the Esi Scheme).

4.

If fundamental relatives of the harmed representative are to be educated.

XIII. REIMBURSEMENT OF MEDICAL EXPENSES All representatives not secured under the E.s.i.c. Act, are entitled for repayment of restorative overheads as per the items stipulated in the Appointment Letter. The accompanying are the conditions under which repayments of Medical liabilities are guaranteed: 1. Medical period (year) - April to March

2. 3. 6.

Reimbursement of medicinal expenditures might be made to qualified workers once each month. Medical Reimbursement ought to be sought alongwith the bills joined to the money voucher Medical Reimbursements in overabundance of Rs.15,000/- in a budgetary year will be assessable.

XIV. LEAVE Every employee shall be given a Leave Card at the start of the Calendar year demonstrating earned leave accessible to the credit of the worker. Every worker is obliged to submit his/her leave want to his or her Head of Departments at the start of the timetable year enumerating the amount of days and times that they propose to continue on leave throughout that year. It may be noted that leave is conceded according to the Management's approach giving due respect to statutory agreeability thereof (see leave arrangement).

An employee coveting to profit of leave might as well top off recommended Leave Application Form. Authorizing of leave to workers might rely on upon the exigencies of the stronghold and should be at caution of the HOD.

XV.

CLASSIFICATION OF LEAVE & ENTITLEMENT

Leave has been categorized into the below noted categories against which appears the annual entitlement: Privilege Leave Casual Leave Sick Leave - 4 Days per Quarter - 2 Days per Quarter - 4 Days per Quarter

XVI.

APPRAISALS

At the finish of every fiscal year Performance Appraisals are directed by the Heads of Department for mid and lesser level representatives together with them. Senior Management, Heads of Department and their quick Assistants are assessed dependent upon particular Key Result Areas (Kras) that are distributed to them at the start of the budgetary year.

This process guarantees that workers whatsoever levels are educated of their execution by their seniors and are likewise given a chance to air their feelings versus the evaluation. The workers are additionally swayed to talk over and survey matters relating to their prospective advancement in the Company.

XVII. DISCIPLINE

All representatives are obliged to administer an elevated amount of control inside the Organization and persistently complete the obligations appointed to them now and again. This will guarantee smooth usage of the Organization's business targets and cultivate common development of both the workers and the Organization. Our victory generally hinges on upon the nature of the administrations we stretch out to our clients. It is, consequently, of vital

imperativeness that every one of us is legitimately prepped and has a clean and flawless manifestation, with an astoundingly agreeable method for talking and managing people.

XVIII. GRIEVANCE HANDLING In any Organization, extensive or modest, distinctions of ideas are sure to happen between individuals. We value being a professionally supervised Organization, and have confidence in treating all workers as a part of our crew. We surely try to guarantee that representative grievances are instantly tended to and suitably settled. We push an open entryway approach and you might don't hesitate to talk about issues at whatever point needed. In the event that you have any grievances, they might as well instantly be intimated to the notice of the Organization in the accompanying request of progression: 1. Team Leader 2. Project Manager 3. With Manager HR & Administration XIX. EXIT

Each worker has a principal right to pick his/her business. The tenets of our Organization request that in the event that any representative picks to leave the administrations of the Organization, fitting recognize ought to be given in composing as stipulated in the Appointment Letter. The principles likewise call for the worker proposing to leave from the Organization, to

meet either the Manager Hr & Administration, Unit Head or Ceo for passageway meeting. At this question, the workers should be gotten some information about the purpose behind leaving the association, and in addition the representative's perspectives on the association, staff parts and arrangements. We unequivocally accept that a Company can just be fruitful provided that its representatives are generally cared for. We likewise anticipate that all our workers will do their callings industriously and genuinely and to work towards common development. We take this chance to by and by welcome you into our fold and wish all of you the best in your new work and need a long and commonly advantageous cooperation.

THE TRAINING PROGRAMME DESIGNED FOR THE POST OF APPLICATION SUPPORT ANALYST (ENTERPRISE PRODUCTION SUPPORT) AT INFOSYS

OBJECTIVE : Is to guarantee the new representative is situated up to succeed in their new part. You have to guarantee they comprehend:

The organization, strategies and organization structure Work, division and organization objectives and goals All parts of the vocation relationship Accessible correspondence channels The geology of the work place

The move to new vocation might be a testing time for new representatives. Talented experts are accustomed to performing their occupation without needing much of the time request assistance. The leading month could be especially disillusioning, and is a period when representatives can put extra stress and force on themselves. You can help lighten this force by taking the representative through an induction program.

NUMBER OF DAYS:

56 days/8weeks (Working Days Excluding Holidays)

TRAINEES:

Total No. Of Trainees: 640 No Of Trainees for APPLICATION SUPPORT ANALYST: 180

VENUE: INFOSYS Mysore No. 350, Hebbal Electronics City Mysore 570 027 TRAINER: INTERNAL: Mr. Karthik Iyer EXTERNAL: Mr. Kumarjeet Mishra

PRE_REQUISITES: Basic knowledge of C/C++/JAVA.

Basic knowledge of Microsoft Office. Should know the OS Windows 7 and its working thoroughly. Basic English Language. HTML. Should be familiar with DOS commands.

TRAINING DETAILS OF INDUCTION TRAINING PROGRAM FOR AN EMPLOYEE

Training Details

Emp No. Mail ID Entry Level Training History

625769 Name Bimal_Mirchandani PU

Bimal Mirchandani FSIIMS

Overall entry level CGPA 4.08 Status Batch No 14541 Batch Description 2012 Oct12 NE1 Mysore CGPA 4.08 Release Date 27-Dec-12 Posted Unit FSIIMS Posted Location PUNE-SEZ

Program Completed

SNo. 1 2 3 4 5 6 7 8

Course Title IP Security and Legal Issues Knowledge Management at Infosys IT Ops FA1 assesment Introduction to Web Technology NENG: Software Development Methedologies and IQS NENG: Database Management Systems NENG: Programming Logic Operating System Concepts - FPBAS

Course credits CGPA : 0 0 1 0 0 0 0 0

Start Date 14-11-12 14-11-12 09-11-12 08-11-12 07-11-12 31-10-12 25-10-12 22-10-12

Duration Duration %Marks Grade (Days) (Hours) 0.2 0.2 2 1 1 5 3 2 2 4 8 8 8 16 24 24 71 B

Status Attended Attended Attended Attended Attended Attended

Remarks Positive, Instructor Feedback given, Course Offering Feedback given Positive, Instructor Feedback given, Course Offering Feedback given Positive Positive, Instructor Feedback given, Course Offering Feedback given Positive, Instructor Feedback given, Course Offering Feedback given

Positive, Instructor Feedback not given, Course Offering Feedback given Positive, Instructor Feedback given, Attended Course Offering Feedback given Positive, Instructor Feedback given, Attended Course Offering Feedback given

SNo. 1 2 3

Course Title Sustainability at Infy-ICB (S1) STAR FP-Grammar1 STAR FP -Basics of Business

Course credits CGPA : 0 0 0 0 0

Start Date 14-11-12 19-10-12 18-10-12 17-10-12 17-10-12

Duration Duration %Marks Grade (Days) (Hours) 0.5 1 1 0.5 0.1 4 4 4 4 2

Status Attended Attended Attended Attended Attended

Remarks Positive, Course Offering Feedback given Positive, Instructor Feedback given, Course Offering Feedback given Positive, Instructor Feedback given, Course Offering Feedback given Positive, Instructor Feedback not given, Course Offering Feedback not given Positive, Instructor Feedback not given, Course Offering Feedback given

4 STAR FP -Global Effectiveness 5 STAR FP - Business English

SNo. 1 2 3 4 5 6 7

Course credits Duration Duration Start Date %Marks Grade Status CGPA : (Days) (Hours) STAR FP-Post Assessments 1 27-12-12 0.5 4 73 B+ Attended FA3 assesment 2 26-12-12 1 8 72 B Attended Course Title POST AOS ITIL and Service Desk VB.NET, ASP.NET IIS Administration FA2 assesment Introduction to JEE Framework Introduction to Application Operations Support Introduction to DB and PLSQL Windows Server 2008 Basics Introduction to Unix Administration Shell Scripting Fundamentals of Infrastructure Management 0 0 0 2 0 20-12-12 18-12-12 11-12-12 10-12-12 03-12-12 3 2 5 1 5 24 8 40 8 40 71 B Attended Attended Attended Attended Attended

Remarks Positive Positive Positive, Instructor Feedback not given, Course Offering Feedback not given Positive, Instructor Feedback given, Course Offering Feedback given Positive, Instructor Feedback given, Course Offering Feedback given Positive Positive, Instructor Feedback not given, Course Offering Feedback not given Positive, Instructor Feedback given, Course Offering Feedback given Positive, Instructor Feedback not given, Course Offering Feedback not given Positive, Instructor Feedback not given, Course Offering Feedback not given Positive, Instructor Feedback not given, Course Offering Feedback not given Positive, Instructor Feedback given, Course Offering Feedback given

28-11-12

24

Attended

22-11-12

32

Attended

10

20-11-12

16

Attended

11

16-11-12

56

Attended

12

15-11-12

40

Attended

Eduational Background Degree University Secondary School Secondary Education Leaving Certificate Examination Board Higher Secondary Education Pre-University Course Examination Board Bachelor Of Computer Symbiosis International Applications University

Institute HOLY FAMILY CONVENT M GOBINDRAM PUBLIC SCHOOL SYMBIOSIS INSTITUTE OF COMPUTER STUDIES & RESEARCH

Branch GENERAL Science Computer Applications

Year 31-03-07 31-03-09

01-03-12

New Employee's "FIRST DAYS" Orientation Program TRAINING AND FAMILIARIZATION VISITS Employee Bimal Mirchandani Training Program/ Course Employment Start Date Familiarization Visits Meeting Date & Time With 12-10-12

Date & Time

Location

Location

Employee Notes

Employee Week

New Employee's "FIRST MONTH" Orientation Plan MONTHLY CALENDER Bimal Mirchandani Employment Start Date Monday Tuesday Wednesday Thursday Friday

12-10-12 Saturday Sunday

Employee Notes

CONCLUSION: Induction Training Program is both essential and beneficiary. We have discussed the essentialness of the program, here are some of its benefits. The new representative feels welcome. An expert impression of the organization and your administration style is made. Key stakeholders are met. Clear desires are secured to help representative perform.

A successful induction program or the absence of one will have a critical effect in how rapidly another worker gets gainful and feels part of the group. Great introduction takes vigor, time and responsibility; nonetheless it generally pays off for the singular representative, the branch, and the association. Determine your new workers feel that they are esteemed and that you need them to return the following day, and the day following that, and the day following that.

THE END