Devender Rohilla Ph: 91 9891560556/ 011-28522260

Email: devender_rohilla9@yahoo.com

Objective:

Seeking a Middle Management Position in a globally focused organization where my acquired expertise in
Human Resources processes along with commitment to excellence will have valuable application.

Highlights

Professional Experience: 6 Years

Synopsis:

Results-proven professional with extensive experience and track record of success in improving processes & quality,
Strong and decisive leader with excellent analytical, team building, and planning abilities. Key knowledge/skill areas:

• Employee Relations
• Talent Acquisition
• Performance Management
• MIS & HR Budgeting
• Automation
• Competency Mapping- Intermediate Level

Achievements

• Successfully conceptualize, tested, and implemented HireCraft, hiring management system to automate the
complete Hiring cycle single handedly.

• Conceptualize and implemented Employee Referral Program “Ek Ka Dus”, which resulted in more than 45%
hiring candidates.

• Started participation in Job Fairs, Campus Interviews and seminars to improve the organization’s brand image
among the fresh graduates. Resulting in higher turn outs during walk-ins.

• Successfully hired 178 Tech Support Executives in one month for technical support.

• Successfully hired many Top Management executives.

• Successfully designed, tested, and implemented HRMS, HR automation software to automate the complete gamut
of HR with a team of two people.

• Initiated “RT Horizon” monthly employee newsletter to enhance employee communication.

• Currently working on implementation of “Employee Helpdesk” to improve the employee queries resolution
process.
 • Played major role in implementing competency based Hiring, Performance Management and Talent
Transformation systems.

• Designed many control reports for almost all the function of HR to track the performance at different parameters.

Work Experience in Detail:

RT Outsourcing Services Ltd.

An ISO 9001:2000 certified company, RT came into existence in 1995. A unique business model, RT today provides
integrated Level 1 to Level 4 reverse logistics services which include:

• Call Center Operations

• Repair and refurbishment services (Chip level repair Motherboard, Monitor, Mobile phone etc.)
• Telecom implementation projects (BTS)
• Project and Managed Services
• Education Business (Tech@Gurukul)

RT has a strong team of 4000 engineers and technicians who specialize in handling technical support services for a
wide range of IT and telecom equipments, peripherals and associated software and application support. Several of the
fortune 500 companies are enlisted in its clientele. It is serving clients like Hewlett Packard, Sony Ericssion, Lenovo,
Western Digital, Acer, Dell, Bharti, IBM, Eriksson, Nokia, Vodafone, Reliance, etc. It has today more than 260 locations
throughout the nook and corner of the country.

Nov, 2006 to till date

- Responsible for full recruitment cycle. Heads recruitment analysis and coordinates with consultants and vendor
management.

- Responsible for managing the outsourced employees through Genius Consultants.

- Ensure timely recruitment at all level and maintaining the 90% TAT.

- Responsible for hiring for Call Centers, Support Functions and Repair & Refurbishment LOBs. With an average
hiring of around 100-120 employees per month.

- Interact with LOB heads to jointly agree upon the recruitment targets, timelines involved and profiles as per
requirements.

- Managing a team of 5 executives and responsible for their performance. Also responsible for induction of new
recruiters and evaluate the training needs to groom them on hiring process and HireCraft.

- Coordinate with the agencies for all the creative, promotions and job fares.

- Promoting “Ek Ka Dus” employee referral program and consolidation, authorization of its monthly data.
 - Coordinates fulfillment of other formalities such as background check, lead to joining.

- Administrating the HireCraft and responsible for strict use of the same among all the teams and by operation
people.

- Responsible for authorizing and issuing the offer letters.

- Cost effectiveness through maximize the productivity; minimize the use of consultants and by introducing
innovative ideas.

- Responsible for MIS and HR Budgeting, and sharing monthly, quarterly, yearly variance analysis with top
management.

- Delivering Advance Excel training across the organization from Top Management to Jr. level employees.

- Responsible for implementing the web based Employee Helpdesk to lower down the TAT for employee
grievances.

- Played role in designing and implementing the integration of HR processes like recruitment, training, performance
management with competency framework.

- Responsible for Implementation of HRMS, which contains Employees Self service, Employee Data, Performance
Management, Leave Management and Training & Development modules.

- Responsible for managing the outsourced employees through Genius Consultants.

Sep, 2005 to Oct, 2006

- Responsibility of management of confirmation and performance review activities across locations including
identification of key employees and Training Needs.
- Responsible for conducting various analysis at the time of Appraisals like Variance, Actual vs Ideal, Impact
analysis, Grade wise, LOB wise and performance group wise distribution etc.
- Conducting surveys related to performance appraisal to ensure the fair appraisal system.
- Rolled out forums like Skip level, Listening sessions, Monthly Meet, Birthday Celebration and CEOs talk.
- Responsible for managing vendors for gift items.
- Member of core committee of RT Aagman (annual function) and ensuring the cultural programs from all the LOBs
and major locations.
- I was the custodian for Employee Satisfaction Surveys.
- Initiated RT Horizon, an interactive monthly magazine to increase employee communication. Responsible for its
designing.

- Responsible for MIS and HR Budgeting, and sharing monthly, quarterly, yearly variance analysis with top
management.

May, 2003 to Aug, 2005

- Responsible for preparing and issuing offer, appointment, and experience letters.
- Handled employee confirmation process.

- Responsible for joining and exit formalities of employees.

- Conducted employee satisfaction survey result analysis.

- Responsible for organizing & coordinating the internal and external trainings.
 - Responsible for preparing the HR MIS reports, and sharing monthly, quarterly, yearly variance analysis with top
management.

Trainings/Workshops Attended

- Time Intelligence by Mr. Anil Mathur

- Competency Based Interviewing skills by Mr. Prabhakar Kamath
- Personal Effectiveness by Mr. Sumit Sharma
- First Time Managers by Mr. Anil Koomar

Education
• BBA (Honors), MSI, GGSIPU, 2003
• Clas XII, CBSE 2000
• Class X, CBSE 1998