Stephen Robinson

Redding, CT 06896 Cell phone: 203-644-0625 stevenosnibor@cs.com

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Hospitality Operations Director

Results driven, dedicated, and accomplished operations leader with expertise in restaurants, food service, and hotels, both domestically and overseas. Comprehensive understanding of marketing, business development, and finance. Regarded for ability to build and maintain relationships with franchisees, customers, senior management, and staff to drive sales and profits. Recognized as a proactive visionary with outstanding communication and negotiating skills. Additional strengths include: Marketing & Sales Capability ~ New Restaurant Openings ~ Product Development~ Strategic Planning Team Building ~ New Business Development ~ Franchise Relationship Management ~ Budget Control

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Professional Experience
Dunkin Brands Group, Inc., Canton, MA 2002-2012 One of the leading franchisors of quick service restaurants with sales of $8.3 billion. The company is comprised of 10,000 Dunkin Donuts and 7000 Baskin-Robbins restaurants operating in 60 countries. Operations Manager Fairfield County, CT Managed 120 restaurants in lower Connecticut with revenues of $100 million. Interacted with franchisees regarding training, operations, quality, and profitability planning. Executed district-wide marketing programs to drive revenues, including mass mailings and hosting charity events. By focusing on local marketing campaigns and more profitable food items, increased comparable-store sales for Dunkin Donuts by 7% in 2011 and 5.8% in 2012; and for Baskin-Robbins by 20% and 18.2% respectively. Working with franchisees, opened new retail store locations which included site selection, store layout, and equipment specifications. Visited each store bi-annually to ensure franchisees utilized company processes and procedures effectively to achieve operational excellence and flawless execution. Oversaw remodeling of 30 stores, including directing construction crews within budget. Retail DNA, Stamford, CT 2000-2002 A former division of Walker Digital Corp. that provided point of sale systems for fast food restaurants with the focus on upselling products to customers. The company employed 150 people and was dissolved in 2002. Director of Operations Developed and implemented innovative sales and marketing strategies to launch product to international restaurant chains. Recruited, trained, and coached eight Customer Operations Managers responsible for executing the programs. Led implementations of installation and training of product within quick-service restaurants (QSRs) brands. Supervised internal teams handling special projects in market research and operational insight. Identified, negotiated, and executed contracts with McDonalds Corporation, Burger King Corporation, and Yum! Brands. Interacted with both large franchisee groups and corporate headquarters to review results. Directed creation of brand specific sales and marketing materials including in-store point of purchase (POP) and local marketing campaigns.

Collaborated with heads of marketing, finance, information technology, and research & development to develop strategic plans to increase market share and global reach.

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Cell phone: 203-644-0625 stevenosnibor@cs.com

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PROFESSIONAL EXPERIENCE CONTINUED Sodexho Marriott Services, Inc., Gaithersburg, MD 1994-2000 A provider of outsourced food and facilities management services to businesses, healthcare facilities, colleges and universities, and primary and secondary schools. National Account Executive New York, NY (1999-2000) Oversaw and managed five major international clients with total revenues of $120 million, including American Express Company, Wyeth LLC, Metropolitan Life Insurance Company, Pearson Education Inc., and Bristol-Myers Squibb Company. Standardized procedures to meet quality control objectives and assessed efficiencies of client operations. Formulated fiscal budgets for sales proposals. Increased revenues by $5 million by obtaining new clients. Through client referrals, generated an additional $1 million in revenues in one year. Senior Regional Operations Manager Ryebrook, NY (1994-1999) Led 50 managers and 250 hourly staff responsible for 26 units with $20 million of managed volume. Secured seven new contracts generating additional revenues of $80 million. Reduced operations costs, resulting in increasing revenues by 10%. Previous positions include: District Manager at DAKA International, Inc.; Food and Beverage Director at New York Penta Hotel; General Manager at Project Management Group, Inc.; President at H.M.C. Ltd. (British Virgin Islands); Food & Beverage Director at Treasure Isle Hotel (British Virgin Islands); Assistant Manager at Selsdon Park Hotel (England); Assistant Manager at Jameson Hotel (Zimbabwe); Food & Beverage Director at Churchill Arms Hotel (Zimbabwe); and General Manager at Tudor Arms Hotel (England).

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Education, Certification, Award, & Association

University of Portsmouth, Portsmouth, England Bachelor of Arts degree Hotel and Catering Administration National Restaurant Association Serve Safe Certification Dunkin' Brands Group, Inc. Freddie Award Superior management certification achievement Redding Woods Homeowners Association President