Determinants of employee satisfaction in POWERGRID - A study

(G. Jawahar)
ABSTRACT

1. Introduction: Satisfied employees are assets of any organization.

Success of the corporation is attributed to its satisfied human resources.
Various studies show that a satisfied employee is motivated facilitate
customer satisfaction and inturn positively influences organizational
performance. In the organizational perspective, when we know the pulse of
the workforce we can predict their likelihood to stay with the company.
Casually moving around, informal talks with the employees, open house
discussion, and formal feedback system are some of the methods in which
employees satisfactory level is measured. Work culture, positive
environment, employee engagement, training and development,
compensation and incentive schemes, employee welfare, opportunity to
grow, stress free work situation, creativity, openness, flexi working time,
non-monetary benefits, career avenues, place of posting, profit sharing,
democratic style of leadership, good communication, hierarchy, less
bureaucracy are some of the reasons generally people get satisfied in
organisations. In this study a survey is proposed to measure the factors
responsible for employees satisfaction in POWERGRID. Detailed review
of literature would be undertaken in order to understand the subject and its
applicability in organizations of similar nature in India and abroad. There
would be a separate section, on the organization profile (Power Grid
corporation of India Limited), a leading navratna company in Indian Power
sector. The study would also briefly explain the employee satisfaction
survey which was conducted a couple of years before with a section of
employees.

The study intends to have following objectives:

1. To find out the factors responsible for employees satisfaction in
POWERGRID.
2. To understand the implication of employee satisfaction in the
organizational context.
3. To suggest measures to improve employee satisfaction in the
organization.
2. Methodology: The study would be conducted through a structured
questionnaire with the sampling size of 125-150 executives posted in
corporate centre, POWERGRID Corporation. The questionnaire would
contain demographic variables, and other variables on employee satisfaction.
Various statements would be framed to gauge the opinion of employees in a
five point likert scale.

2.1. Stratified random sampling would be applied among the executives of

various departments at the corporate level. A Pilot test would be
administered among respondents in order to find out the usability of the
tools. The data would be analyzed with frequency distribution, and factor
analysis.

3. Results, discussion and recommendation: The data so collected will be

processed through SPSS software. The study would suggest possible policy
measures to the corporation and scope for the future research and answers to
the academic questions on the subject.
About the Author: Shri. G. Jawahar, Presently working as Chief Manager
in HRD department, Power Grid Corporation of India Limited, Gurgaon,
Haryana. Shri. G.Jawahar is an MBA(1988) from Madurai Kamaraj
University. He has also completed B.L(1998) degree from government Law
college, Trichy. He has submitted his doctoral thesis at department of social
work, Jamia Millia Islamia, New Delhi in September 08 and expecting his
vivo-voce in March 09. He has 19 years of experience with various facets of
HR and HRD in both corporate and regional offices of POWERGRID
which is a leading navratna PSU company in Indian Power Sector.