Waiting lines 12. The Peachtree Airport in Atlanta serves light aircraft.

It has a single runway and one air traffic controller to land planes. It takes an airplane 12 minutes to land and clear the runway. Planes arrive at the airport at the rate of 4 per hour. a. Determine the average num er of planes that will stack up waiting to land. . !ind the average time a plane must wait in line efore it can land. c. "alculate the average time it takes a plane to clear the runway once it has notified the airport that it is in the vicinity and want to land. d. The !AA has a rule that an air traffic controller can on the average land planes a ma#imum of 4$ minutes out of every hour. There must e 1$ minutes of idle time availa le to relieve the tension. %ill this airport have to hire an e#tra air traffic controller& 'olution

1(. The !irst American )ank of *apid "ity has one outside drive+up teller. It takes the teller an average of 4 minutes to serve a ank customer. "ustomers arrive at the drive+up window at the rate of 12 per hour. The ank operations officer is currently analy,ing the possi ility of adding a second drive+up window at an annual cost of -2./.... It is assumed that arriving cars would e e0ually divided etween oth windows. The operations officer estimates that each minute1s reduction in customer waiting time would increase the ank1s revenue y -2/... annually. 'hould the second drive+up window e installed& 'olution

1$. All truck traveling on Interstate 4. etween Al u0uer0ue and Amarillo are re0uired to stop at a weigh station. Trucks arrive at the weigh station at a rate of 2.. per 2+hour day/ and the station can weigh/ on the average/ 22. trucks per day. a. Determine the average num er of trucks waiting/ the average time spend waiting and eing weighed at the weigh station y each truck/ and the average waiting time efore eing weighed for each truck. . If the truck drivers find out they must remain at the weigh station longer than 1$ minutes on the average/ the will start taking a different route or traveling at night/ thus depriving the state of ta#es. The state of 3ew 4e#ico estimates it loses -1./... in ta#es per year for each e#tra minute that trucks must remain at the weigh station. A new set of scales would have the same service capacity as the present set of scales/ and it is assumed that arriving trucks would line up e0ually ehind the two set of scales. It would cost -$./... per year to operate the new scales. 'hould the state install the new set of scales&

'olution

15. The acme 4ache 'hop has five machines that periodically reak down and re0uire service. The average time etween reakdowns is four days/ distri uted according to an e#ponential distri ution. The average time to repair a machine is one day/ distri uted according to an e#ponential distri ution. 6ne mechanic repairs the machines in the order in which they reak down. a. . c. d. Determine the pro a ility of the mechanic eing idle. Determine the mean num er of machines waiting to e repaired. Determine the mean time machines wait to e repaired. Determine the pro a ility that three machines are not operating 7are eing repaired or waiting to e repaired8.

Solution

21. 9ame %ord/ a video game arcade at Tanglewood 4all/ has :ust installed a new virtual reality attle game. It re0uires e#actly 2.; minutes to play. "ustomers arrive on average every 2.5 minutes 7Poisson distri uted8 to play the game. <ow long will the line of customers waiting to play the game e and how long on average must a customer wait&

22. Drivers who come to get their licenses at the Department of 4otor =ehicles have their photograph taken y an automated machine that develops the photograph onto the license card and laminates the complete license. The machine re0uires a constant time of 4.$ minutes to prepare a completed license. If drivers arrive at the machine at the mean rate of 1. per hour 7Poisson distri uted8/ determine the average length of the waiting line and the average waiting time.

2$. The )ay "ity Police Department has eight patrol cars that are on constant call 24 hours per day. A patrol car re0uires repairs every 2. days on average according to an e#ponential distri ution. %hen a patrol car is in need of repair/ it is driving into the motor pool/ which has a repair person on duty at all times. The average time re0uired to repair a patrol car is 12 hours 7e#ponentially distri uted8. Determine the average time a patrol car is not availa le for use and the average num er of patrol cars out of service at any one time/ and indicate if the repair service seems ade0uate.

25. "akes akes y the !reshfood )akery are transported from the ovens to e packaged y one of three wrappers. >ach wrapper can wrap an average of 2.. cakes per hour. The

cakes are rought to the wrappers at the rate of $.. per hour. If a cake sits longer than five minutes efore eing wrapped/ it will not e fresh enough to meet the akery1s 0uality control standards. Does the akery need to hire another wrapper&

(2. The *egency <otel has enough space at its entrance for si# ta#ica s to line up/ wait for guest/ and then for loading passengers. "a s arrive at the hotel every 2 minutes? if a ta#i drives y the hotel and the line if full/ then it must drive on. <otel guests re0uire a ta#i every $ minutes on average. It takes a ca driver an average of (.$ minutes to load passengers and luggage and leave the hotel 7e#ponentially distri uted8. a. %hat is the average time a ca must wait for a fare& . %hat is the pro a ility that the line will e full when a ca drives y/ causing it to drive y&

((. The local )urger Doodle fast+food restaurant has a drive+through window. "ustomers in cars arrive at the window at the rate of 1. per hour 7Poisson distri uted8. It re0uires an average of 4 minutes 7e#ponentially distri uted8 to take and fill and order. The restaurant chain has a service goal of an average waiting time of ( minutes. a. %ill the current system meet the restaurant1s service goal& . If the restaurant is not meeting its service goal/ it can add a second drive+through window that will reduce the service time per customer to 2.$ minutes. %ill the additional window ena le the restaurant to meet its service goal& c. During the 2+hour lunch period/ the arrival rate of drive+in customers increases to 2. per hour. %ill the two+window system e a le to achieve the restaurant1s service goal during this rush period&

($. "ustomers arrive to check in at the e#clusive and e#pensive *egency <otel1s lo y at the rate of 4. per hour 7Poisson distri uted8. The hotel normally has three clerks availa le at the desk to check in guests. The average time for a clerk to check in a guest is 4 minutes 7e#ponentially distri uted8. "lerks at the *egency are paid -24 per hour and the hotel assigns a goodwill cost of -2 per minute for the time a guest must wait in line. Determine if the present check+in system is cost effective. If it is not/ recommend what hotel management should do.

45. The Delacroi# Inn in Ale#andria is a small e#clusive hotel with 2. rooms. 9uests can call house keeping from 2@.. A.4. to midnight for any of their service needs. <ousekeeping keeps one person on duty during this time to respond to guest calls. >ach room averages ..; calls per day to housekeeping 7Poisson distri uted8 and a guest re0uest re0uires and average of (. minutes 7e#ponentially distri uted8 for the staff person to respond to and take care of. Determine the portion of time the staff person is usy and how long a guest must wait for his or her re0uest to e addressed. Does the housekeeping system seem ade0uate&

$.. Aim "arter uilds custom furniture/ primarily ca inets/ ookcases/ small ta les/ and chairs. <e works on only one piece of furniture for a customer at a time. It takes him an average of $ weeks 7e#ponentially distri uted8 to uild a piece of furniture. An average of 14 customers approach Aim to order pieces of furniture each year 7Poisson distri uted8? however/ Aim will take only a ma#imum of 2 advance orders. Determine the average time a customer must wait to receive a furniture order once it is placed and how usy Aim is. %hat is the pro a ility that a customer will e a le to place an order with Aim&

$1. Audith Bewis is a doctoral student at 'tate Cniversity and she also works full+time as an academic tutor for scholarshiped student athletes. 'he took the :o hoping it would leave her free time etween tutoring to devote to her own studies. An athlete visits her for tutoring an average of every 1D hours/ and she spends an average o 1.$ hours 7e#ponentially distri uted8 with him or her. 'he is a le to tutor only one athlete at a time and athletes study while they are waiting. a. Determine how long a player must wait to see her and the percentage of time Audith is usy. Does the :o seem to meet Audith1s e#pectations and does the system seem ade0uate to meet the athletes1 needs& . If the results in 7a8 indicate the tutoring arrangement is ineffective/ suggest and ad:ustment that could improve it for oth the athletes and Audith.