MARGARET E.

SEEGER
1137 Woodstock Court Dover, DE 19904

(302) 241-4690 margaret.e.seeger@gmail.com

Extensive quality systems experience working as a Quality Crew Leader over the past 6 years. Talent for quickly mastering technology, especially computer based. Discreet and tactful leadership style, accustomed to handling sensitive, confidential records and information. Work experiences demonstrate history of producing accurate, timely results meeting stringent ISO and company guidelines. Thrive in deadline-driven environments.

Experience
Kraft Foods Group, Inc. Dover, DE Quality Crew Leader

2006-2013

Received Manager Award in 2012 for continuously being a point person across the plant and utilizing strengths as an effective resource to others. Database Administrator and subject matter expert for quality data management program Quality Suite. Make any and all changes to meta-data as well as aesthetic changes to improve user functionality. Created database structure and acted as liaison between contractor support team and plant during implementations. Provide assistance with the implementation, project management and support of computer based quality programs. Troubleshoot problems with computer systems, including troubleshooting hardware and software, email, network and peripheral equipment problems. Create reporting tools using Excel macros to export information and transform into data. Reports used by plant leadership to drive continuous improvement, examples include: pest control; overfill report; leaker rate. Quality Master Data Steward for SAP. Updates to master data, hold/release of raw and WIP, shelf life changes, notifications, raw COA release, create inspections, enter sample results, BI reporting. Worked with BU R&D support to drive changes to moisture method from vacuum oven to rapid test covering a wide range of product matrixes. Supported development and implementation of several rapid moisture methods for in-process lab. Calibration Coordinator for Quality Department, manage about 15 pieces of equipment externally calibrated. Ensure that all lab calibrations remain current and in compliance by scheduling, creating POs and shipping out equipment. Program structure noted as a best practice during a Kraft Audit. Document Coordinator for Quality Department, oversee other department coordinator responsibilities. Ensure that all documents are in compliance with the document control and record retention policies. Manage the process of over 700 documents as the electronic document library (eQCMS) Coordinator. Microbiology Technician, technical expert for all current methods in the microbiology lab and inprocess labs. Provide technical support for troubleshooting to lab technicians and lab supervisor for all lab equipment. Implemented new version of titrator software allowing for advanced user functions. Interfacing lab result output and Quality Suite program data connection to decrease lab tech data entry. Contribute to lab tech team building exercises and lab tech group trainings. Implemented major documentation changes in Desserts lab in 2007 in order to improve workflow, user efficiency, accuracy and key documentation needs. Assist Quality Supervisors in leading new employee orientation and large employee training sessions. Other duties as necessary including spec management, consumer complaint reporting, hold/release, scheduling, lab tech duty prioritizing.

Demonstrated Leadership in the following roles: Document Coordinator Calibration Coordinator Quality Suite Administrator (Leading: training, program changes, implementation)

Energizer Personal Care Products Dover, DE General Lab Technician

Managed bio hazardous waste autoclaving and disposal. Prepared media for Microbiologist, implemented media tracking and inventory work instructions. Conducted multiple analytical tests to ensure products met strict quality specifications.

2004

Burger King Dover, DE Crew Leader

2000-2003, 2005-2006

Transitioned through all positions both front line customer service and back line preparation. Managed ready food preparations and hold times in line with strict corporate guidelines. Worked with Manager to schedule employees and balance labor with productivity.

Education
Delaware Tech Degree: AAS Business Management Projected Completion Date: Dec 2013

Key Skills
Lab Methodology Understanding Database Administration Database Process Analyst Computer Mastery Report & Document Preparation Inventory and Budgeting Electronic Records Management Analytical Thinking General Office Skills Written/Verbal Communication Customer Service Team Building