Job title:

Technical Support Engineer

Position description: Are you looking for a starter IT position that does not require previous work experience? Do you want to gain hands on experience with installing, configuring and troubleshooting software such as indows !erver, "xchange !erver, !#$ !erver and other enterprise software, as well as i%prove your "nglish language skills? &ed "arth !oftware is looking for bright individuals who are willing to apply the%selves to provide our custo%ers with outstanding technical support via e%ail and telephone and gain in'depth knowledge of &ed "arth !oftware(s products) *esides providing support, the position will involve product testing and preparing test environ%ents) This is a great opportunity to work with a variety of organi+ations and an exciting array of technologies, while helping our custo%ers reach their goals) ,andidates will receive training on the -ob) Responsibilities: ' ' ' ' ' ' ' ' ' Assist custo%ers with technical support questions and proble%s via phone, e%ail and chat) &e%otely log on to custo%ers( installations to resolve issues) &eproduce custo%er issues in test lab) $og support issues in ticketing syste%) .erfor% ticket follow up) "nsure that all support issues are resolved in a ti%ely fashion) /aintain active knowledge of &ed "arth !oftware products and solutions) Assist #A with software product testing) Assist #A in preparing test environ%ents)

Requirements: ' ' ' ' ' ' ' ' ,usto%er service oriented, professional telephone %anner) Independent worker, adept at doing online research to solve proble%s 0ast learner "xcellent written and spoken "nglish /ulti'tasking personality, eager to learn and take on various duties) Detail oriented, efficient) 12etting things done( attitude 3nowledge of indows !erver products is considered an advantage)

Company information: &ed "arth !oftware is a /icrosoft ,ertified .artner and speciali+es in the develop%ent of content security solutions that help co%panies ensure proper usage

of their e%ail syste%s) The co%pany is dedicated to the creation of technically innovative products and providing outstanding custo%er service) &ed "arth !oftware offers a sti%ulating and challenging work environ%ent with lots of opportunity to learn and grow) .lease visit our website for %ore infor%ation: http:44www)policypatrol)co%) Salary: *ased on skills and experience) Hours: Alternating shifts: 56:66 7 58:96 /onday ' 0riday 59:96 7 :::66 /onday 7 0riday 5;:96 7 66:66 /onday 7 0riday Location: Ti%isoara !tr) Dr Iosif <e%oianu nr) =, et) 5, ap) 5 >ud) Ti%is Ho to !pply:

To apply, please send your ,? to "obs#redearthsoft are$ro)