Le Pain Quotidien Job Description

Position Title: Department: Reports To: FLSA Status: General Manager Operations District Manager Exempt Prepared by: Prepared Date: Approved by: Approved Date: Human Resources August 14, 2009 Human Resources August 14, 2009

Statement of Purpose:

The General Manager utilizes and coordinates all services provided by Le Pain Quotidien to manage the store consistent with the short and long term interests of the company, its employees and the local environment in which we live. S/he will consistently provide our customers with the highest level of service possible and be responsible for achieving budgeted revenue goals and monitoring of expenses. Manages a total of 3+ Assistant Managers / Shift Supervisor; is responsible for the overall direction, coordination, and evaluation of these units; carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Manages all activities related to operations and development of company products by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities:

Leadership Maintains manufacturing operations business plans to include all program requirements, labor hours, cycle, production costs, and image. Ensures all established costs, quality, and delivery commitments are met. Develop and support a positive attitude Maintain employee attitude and morale by recognizing outstanding performance and service Motivate and develop staff in order to encourage their professional development Provide an "open door" policy where employees are free to express their concerns and feelings without fear of retribution or ill will Develop a pool of potential Assistant Managers/supervisors to meet the long range Company objectives Planning & Execution Provides input to the development of product strategy and research and development of new and emerging products. Coordinates manufacturing activities suppliers to obtain optimum production, machines, and equipment. Monitor Operational budgets for restaurant. Implement strategies as necessary to ensure that the restaurant is operated in consistence with Company standards and policies, and meet, or exceed Company projections for financial performance. Ensure that goals will be met through appropriate planning and organization of staff, inventory, expenses for short and/or long term success. Maintain expenses measure as a percentage of sales. Meet or exceed the budgeted margin contribution. Make staff aware of sales goals. Ensures the proper types and amounts of materials, supplies and merchandise are ordered and stocked. Decides optimum stock levels against sales, inventory costs and budget. Maximises store profitability by seeking opportunities to increase sales, managing inventory effectively, and controlling materials / staff costs. Decides how to manage costs within budget, identifies/implements methods of increasing sales. Business Requirements & Reporting Develops budget and cost controls Obtains data regarding types, quantities, specifications, and delivery dates of products ordered. Ensure that the store is in compliance with all State and Federal employment laws, including wage and hour, human rights and equal employment opportunities. Maintain safe working conditions for employees and customers; Resolve safety concerns quickly. Ensure store security from internal and external theft and know the proper apprehension and prosecution procedures for your State. Review on a monthly basis, the store's progress with the District Manager. Hold weekly staff meetings and submit notes to District Manager. Ensure that company policy and procedures are communicated in a timely manner and adhered to accordingly. Write performance evaluations and goal assessments on the Assistant Manager Evaluate all store employees with the Assistant Manager; Ensure that reviews are given on schedule and documentation is received by the Human Resources Department according to the guidelines outlined by the H.R. Accountable for the stores financial contribution, submitting daily, weekly and quarterly financial reports to the operations manager

Ensures all cash handling and cash register functions are performed in an accurate and consistent manner, and in full accordance with company procedures. Maximises store profitability by seeking opportunities to increase sales, managing inventory effectively, and controlling materials / staff costs. Accountable for the stores financial contribution, submitting daily, weekly and quarterly financial reports to the operations manager Ensures all cash handling and cash register functions are performed in an accurate and consistent manner, and in full accordance with company procedures. Decides how to manage costs within budget, identifies/implements methods of increasing sales. Team building & Development Instill in your employees the meaning and importance of customer service. Provide leadership by delegating tasks, responding to staff inquiries and providing overall direction to section employees. Set and Manage performance targets. Empower staff to "use their best judgment" in all customer service matters. Promote and monitor quality of service among staff through training and by acting as a positive role model. Be personally available to all customers to communicate and identify their needs and address their questions or concerns. Maintain training standards to ensure both product and systems expertise that will improve store operations and allow for better customer service. Maintain open and positive relations with all divisions of the company.

Position Capabilities: Display strong leadership by projecting self-confidence through product expertise, organized communication skills
and enthusiasm. Excel in formulating new systems and executing strategies. Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process. Surpass in performing a broad range of assignments with efficiency and accuracy. Skillfully document performance, formulate goals and plans of action. Readily accepts constructive feedback, Contributes to building a positive team spirit; Identifies and resolves problems in a timely manner. Works within approved budget, develops and implements cost saving measures, contributes to profits and revenue. Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meeting and appointments on time. Able to: deal with frequent changes, delays, or unexpected events. Shows respect and sensitivity for cultural differences; promotes a harassment-free environment. Takes pride in the achievements of others. Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements
listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge Experience in strategic planning and execution. Knowledge of contracting, negotiating, and change management. Work requires professional written and verbal communication and interpersonal skills. Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects. Ability to participate in and facilitate group meetings. To perform this job successfully, an individual should have knowledge of Accounting software (i.e. Peachtreee, Compeat, etc); Point of Systems (POS) Program Database software; Spreadsheet software and Word Processing software (i.e. Microsoft Office) Education and/or Experience Masters Degree (M.A.) or equivalent; or seven years to nine related experience and/or training; or equivalent combination of education and experience. Certificates, Licenses, Registrations Food Handlers/Safety/Sanitation Certifications as required by city, state, municipality Alcoholic Beverage Service Certification as required by city, state, municipality Other Maintain the food quality and food execution based on Le Pain Quotidien Standards Ensures that the Kitchen is properly maintained based on Department of Health Standards Flexible work schedule including occasional weekend and/or evening work combined with some travel Responsible for covering any shifts, as needed (i.e. staff break and/or meal periods, absences, early/late shifts). The amount of time dedicated to cover these shifts will vary from store to store, as business dictates.

Physical Demands: The physical demands described here are representative of this that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to walk and sit.

Work Environment: The work environment characteristics described here are representative of this that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions are normal for an office environment. The noise level in the work environment is usually moderate.