CURRICULUM VITAE

Vivek Pillay
E:8 Kohinoor Estate
Bombay-Pune Road,
Khadki, Pune: 3

Telephone no: 09890903424 E-mail: vivekdpillai@rediffmail.com

Objective:

To achieve excellence in the area of expertise. I will be involved in and to contribute my

potentials towards the organization.

Academic Qualification:

SSC from St. Joseph’s Boys School in 1997-1998

HSC from Modern College of Arts, Science and Commerce in 1999-2000
Bachelor of Commerce (Specialization in Corporate Law & Secretarial Practice) from Modern
College of Arts, Science and Commerce in 2002-2003.

Application Known:

• MS Office (MS-Excel, MS-Word, PowerPoint, MS Visio).

• Completed OCA 9i (Oracle Certified Associate)
(SQL, PL/SQL)

Work Experience:

1. WNS India PVT LTD (An ISO Certified Company)

Client: Norwich Union – An Aviva Company working from April 2004 till date as A
Process Trainer.

Job Description:

• Deliver Process Training for the new hires for the Process.
• Assisted underwriter by collecting information on applicants and evaluating routine
applications under the supervision of an experienced risk analyst
• Evaluated risks and provided assistance to new agents in generating new business.
• Developed training program and trained support personnel to maintain and
enhance system.
• Performed Gap analysis for new functionality requirements, as well as prioritized
them based on actual business needs so as to align them with the product release
roadmap.
• Communicating the business directives, goals, and needs to the team and serving
as client interface managing client satisfaction.
• Assisted in identifying business problems and proposing solutions
• Maintain Quality assurance of policies & validation of claim parameters.
• Lead role in executing special projects involving quantitative analysis, industry
research, compile & update MIS for strategy development.
• Maintain and update complete, accurate and efficient customer data files.
• Developing performance metrics and implementing best practices for client
interaction and services.
Projects Worked on:

• Worked on different projects as per Client’s requirement that is Analyzing Data,

Documenting factors and Improvement area.
• Also worked in an internal project for the process “Factors and Fluctuations in
Productivity among Team”

Achievements:

• Have completed UK General Insurance Certification with 93% scores.

• Achieved an award of Mr. Dependable and Mr. Consistence Performer at the Annual
Day Function 2005.
• Achieved award for getting highest productivity and Accuracy for consecutive 3 months
• Being an Exception Expert for the process.
• Achieved recognition as a Best Performer for the 2nd, 3rd and 4th Quarter of the month.
• Recognized as Best Team Player with in the Team.
• Achieved an Award for Best Practice and Initiative at the Annual Day Function 2006.
• Achieved various awards for initiating different quality enhancement objectives.
• Bagged an award of Extra Miler at the Annual Day Function 2007.
• Bagged an Award of Exceptional Performer at the Annual Day Function 2008.

2. Tata Teleservices Maharashtra Limited, previously known as Hughes Tel.com

Working as Customer Service Executive from June 2003 to April 2004 as Customer Care
Executive.

Job description:
• Back Office Operations, which included Customer Account Creation, Line Activation,
and Activation of value, added features like STD/ISD etc.
• Responsible to allotting telephone nos. through out 6 cities.
• Co-ordination with 6 Dealers in the Pune cluster in Activation of frontline customers.
• Conducting Training sessions for new executive at dealer end on all the new processes
and latest offers.
• Out calling customers and informing them about activation of Value added features.
• Audits of daily processed inventory and rectification of Error if found.
• Keeping a Track of the stock, looking for the product availability, maintaining inventory
and coordinating with the stock department and dealer.
• Was a part of a team in Process migration for TDMA (Time Division Multiple Access)
• Designing flowcharts using MS Visio for all the new and old processes.

3. ARAMEX INDIA PVT LTD. Working as Operation Assistant from March 2000 to June
2003 as Customer Care Executive.

Job description:
• Handling customer queries for their outgoing and incoming shipments.
• Keeping Track and trace of outgoing shipments and updating the status of the
shipment
• Handling corporate customers and giving them regular feedback through Mails and
Telecom.
• Looking after the Data’s of outgoing shipments.
• Quality Audit for Deliveries done on a Weekly basis.
 • Analysis of the Weekly report as to figure out Improvement areas in the process for
achieving the TAT.

Personal Details

Name :Vivek Pillay

Date of Birth : 14th April 1983

Marital Status : Single

Nationality : Indian

Languages Known : English, Hindi, Marathi, and Tamil

Extra Curricular Activities:

• Participated in Scout in School for 2 yrs

• Represented school in Hockey at District level
• Active member of the companies Social Welfare Group “Arpan”

Hobbies : Traveling, Watching and Playing Cricket, Watching Sports

Channels, and Listening Music

Place: Pune Signature

Date: (Vivek.D.Pillay)