Professional Documents
Culture Documents
2013
Our business
Actix is a leading provider of mobile analytics software that delivers actionable intelligence to improve customer experience and optimize the Radio Access Network
350
Operator customers
25
of the top 30
Mobile operators
Our Vision
We believe that analysis of the customers experience in the RAN will become the key driver for: Optimization and SON Het Net investment planning Customer Experience Management Solutions to monetize mobile data C-level insights and decision making
About us
Founded in 1991, originally focused on RAN Analytics for assessment of pre-launch quality
Our capabilities
Customer Experience Analytics Acceptance & Benchmarking Optimization SON
RAN Analytics
Geo-location Customer experience Radio network
Optimization
2G, 3G & LTE
Customer Experience Network Quality
SON
2G,3G & LTE
ANR CCO MLB
ActixOne
Logical parameters
Competitive
Rules based
ESM
.by
Geo-locating subscribes to build accurate pictures of customer experience and competitive threats
.by
Delivering industry best practice measurement of LTE performance captured from 100 customer deployments
Providing a scalable LTE rollout acceptance process that allows operators to hold vendors to account
Geo-locating subscribers to accurately quantify service demand to target LTE and small cells.
Customer Experience
Places
The Network
Phones People
Cell A B C D
Corporate HQ
8% DCR
4% DCR
Train station
Single user
Macro capacity
Corporate HQ
The
What is the iPhone dropped call rate inside key corporate HQs?
Network
Phones People
Combine with business data to understand the true impact of RAN performance
Call Trace
Call Trace
ActixOne
Segment Calls
Handset, customer,
Generate KPIs
Failures, quality,
Geo-locate
Raw, mesh, area,
Customer Complaints
Churn Records
POC Scope
Huawei PCHR data Majority from 23rd May From 6pm to 10pm 1.6 Million Connection Attempts on 23rd May
Highest demand in Colombo is around Main Street. Here we see overall excellent customer experience with very low drop rates.
We can also trend the usage over time using both hourly and daily Customer Experience stats.
The high iPhone use in Main Street has few corresponding drops.
EcNo distribution plot at indoor locations shows areas in Wellawatta where the quality of service could be improved further.
Pilot Pollution Analysis showed that many of the locations where EcNo were previously seen as weak also had pilot polluted bins.
IN BUILDING/HET-NET PLANNING
Not surprisingly, it was observed that there was more usage in indoor locations than outdoor for iPhone4s.
To understand the impact of this observation, the numbers of dropped connections due to poor RF conditions were plotted. It was found that the same area was affected by this.
This issue needs to be addressed, especially since the demand is quite strong, shown by the high number of indoor High Speed (HS) connection attempts
Customer Experience Data aggregated to the Sector Level quickly identify the worst offenders.
Conclusions
It is observed that the Unity Plaza only has an outdoor site but not an Inbuilding system (the next door Majestic City has an Inbuilding system). Therefore this building is a strong candidate for a new Inbuilding site.
The same hotspot was also recording a number of connection drops for roamers.
The coverage by the best SC confirms that the best servers in this area are the Holiday Inn sectors (SC 70, 71 and 72).
Colouring the sectors by the Customer Experience statistics aggregated to sector level reveals those contributing the most drops
Diagnosis
As this is a highway we investigated RF related Handover issues, but far less were reported.
Focusing on the worst affected mesh areas, it was observed that the main reason for dropped call was system released. This indicates a higher level issue (where inter-RNC handover is a possible cause) rather than RF-related issues.
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