5 years and above experience in system administration and IT infrastructure mana gement.

Configured and maintained the windows 2003 servers. ? Guy should be a Microsoft certified system engineer. ? Monitoring the Time office management. ? Management of payroll package, Biometric systems, security systems in co-ordin ation with respective departments. ? Maintaining File Servers, FTP,DHCP and DNS Administration and Configuration of windows 2000, 2003 & 2008 Servers. ? Downloading and applying the patches for servers and clients. ? Coordinating with team and closing the request within the time. ? Rising of operational network changes and preparing process documents for the same. ? Monitoring the antivirus software at regular intervals. ? Creating and Monitoring policies for Watch Guard Firewall ? Bandwidth Management and monitoring ? Co-ordination with various Vendors for Application / Hardware support. ? Setting up processes and ensure efficient delivery of services like Server Man agement, Asset Management, Helpdesk Management, Network Management using Advent net Tools. ? Configuring the virtual machines using VM Ware ESX Server. ? Managing Active Directory ? Experiencing in MacAfee and Trend micro Antivirus ? Planning & Deployment (Which Includes Shift Allocation) of team as per the req uirement. ? To give proper directions and guidance to Subordinates to perform their tasks according to the work assigned. ? Receiving, Recording, Prioritizing and tracking service calls. ? Monitoring and Status tracking of all registered calls. ? Reporting about calls and quality of the desk. ? Keeping internal customers informed on request status and progress. ? Monitoring and escalation procedures relative to the appropriate SLA. ? If the problem couldn't be solved internally, then get the help from external agent. ? Closing Incidents and Confirmation with the internal customer. ? Coordinating second-Line and third party support groups as and when required. ? Adhere to Helpdesk Policy, Facility Instruction, Backup policy and other Polic ies and also ensure the team is adhering,on the same. ? Maintaining Email services as per the organizational needs. ? Responsible for all server function and its maintenance. ? Configuration and set-up of new server systems required either internally for the company's activities or external clients. ? Maintaining and Control of ( Includes distribution and Stock ) network related assets.( E.g. Monitor, CPU, Scanners, Printers, Projectors etc., )and MIS on the assets & distribution list of assets to the management on weekly basis. ? Responsible for new asset purchases related to IT after getting approval from Management for the same. ? Maintaining list of software available and the registration key, Validity deta ils has to be stored and monitored for their non-stop functioning. ? Responsible for training the new joinees and existing team members on the late st updates in the technology and the same has to be updated in the HR training records.

? Providing management information and recommendations for service improvement. ? Responsible for the maintenance and management of IT Infrastructure for the en tire premises.