Professional Documents
Culture Documents
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Vision statement:
visions provide a succinct guideline for decision making. Vision statement is a short declaration of what an organization aspires to be tomorrow. It is ideal state that might never be reached but which you continually try to achieve. E . g the vision statement of UBL is To be a world class bank dedicated to excellence , and to surpass a highest expectations of our customer and stakeholders.
Mission statement:
The mission statement describe the function of the organization. This statement answer the following question: who we are, who are the customers, what we do, and how we do it. it provides a clear statement of purpose for employees, customers, and suppliers. E. g the mission statement of UBL is 1: Optimize people, process and technology to deliver the best possible financial solution to our customers. 2: Become the most sought after investment. 3: Be recognized as the employer of choice. 4: Set the highest industry standard for quality, across all areas of operation, on a sustaines basis.
Core values:
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2: commitment and dedication 3: fairness and meritocracy 4: teamwork and collaboration 5: caring and socially responsible 6: utilizing all resources productively 7: satisfying the expectation of the customer
Quality Council:
In a typical organization the council is composed of the chief executive officer(CEO).The senior managers of the functional areas, such as design, marketing, finance, production, and quality ;and a coordinator and consultant.In large organization, quality councils are also established at lower levels of the corporation. The responsibility of the coordination is to build two-way trust, purpose team needsto the council, share council expectation with the team, and brief the council on team progress.the coordinator s activities are to assist the team leaders, share lessons learned among teams, and have regular leaders meetings. In smaller organization where managers may be responsible for more than one functional area, the number of member will be smaller.Also, a consultant would most likely be employed rather than a coordinator.
production.It measured and analyezed to help in attaining the objectives for better quality and customer satisfaction at less cost. Review the strategic initiatives and critical success factors and develop the short term and long term plan to achieve the goal.
These councils are the instruments for perpetuating the idea of never-ending quality improvement. Their duties are similar but relate to the particular level of the organization.
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projects, and resources. It give overall view to the organization. Some organizations have well structured annual quality improvement program. In organization that lack those programs, any improvements must come from the initiative of managers and specialists. The habit of annual improvements so that each year the organizations quality is significantly better than the previous years. It takes a great deal of determination by these people to secure results.
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