CEM on Demand

CEM2 SP5

Customer Quality Insight Monitor Data

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Table of Contents
This document has 26 pages. 1 2 2.1 2.2 3 3.1 3.2 3.3 3.3.1 3.4 4 4.1 5 6 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Logging into CEM portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Navigating through Customer Quality Insight Monitor Data . . . . . . . . . 9 Viewing Customer Quality Insight Monitor Data reports . . . . . . . . . . . Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Failure Graphs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Failure Graph Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Failure types and cause code analysis . . . . . . . . . . . . . . . . . . . . . . . . . 12 12 13 14 16 16

Customer Quality Insight Monitor Data KPI details. . . . . . . . . . . . . . . 18 KPI Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Glossary and Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Appendix: Cause Code Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

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List of Figures
Figure 1 Figure 2 Figure 3 Figure 4 Figure 5 Figure 6 Figure 7 Figure 8 Figure 9 CEM portal Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Customer Quality Insight Monitor Data Dashboard . . . . . . . . . . . . . . . . 9 Navigation Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Customer Quality Insight Monitor Data Main Page . . . . . . . . . . . . . . . 10 Map functionality report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Top X Problematic EPC NEs*** . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Failure Graphs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Failure Graph analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Failure types and cause code analysis report. . . . . . . . . . . . . . . . . . . . . 17

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List of Tables
Table 1 Table 2 Table 3 Table 4 Opacity details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . KPI details for Customer Quality Insight Monitor Data . . . . . . . . . . . . Glossary and Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cause Code Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 18 19 20

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Overview

1 Overview
With advent of LTE, demand for data is growing at an exponential rate and so is the complexity of network and elements handling them. It is very important for service providers to monitor the performance of the Network and the Elements to provide sustained and better end user experience. Customer Quality Insight Monitor Data is the tool in this front, where monitoring of EPC elements like MME, PGW, and SGW is done in near real time. Customer Quality Insight Monitor Data uses data from Nokia Siemens Networks Serve@Once Traffica for Flexi-NS (MME) and Flexi-NG (PGW and SGW) respectively through Real-time Broker to Serve@Once Intelligence (SAI). Accessibility, Retainability, and Mobility are the umbrella Key Quality Indicator (KQIs) and are having the following KPIs under them. Accessibility Attach Default Bearer Activation Dedicated Bearer Activation Retainability Detach Bearer Modification Bearer Deactivation Mobility Tracking Area Update (TAU)

For more information on different KPIs, see chapter KPI Descriptions.

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Customer Quality Insight Monitor Data

2 Getting started
Pre-requisites: CEM portal can be accessed only on Mozilla Firefox (3.8 and later versions).

2.1

Logging into CEM portal

Follow the steps below to log into the CEM portal: 1 Access the following URL https://hostname:port The CEM portal login page is displayed.

Figure 1 2 3 4

CEM portal Login

Enter your login credentials in the login page. Click Log In. The CEM Portal dashboard appears. Click on Customer Quality Insight Monitor Data dashboard widget.

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Figure 2

Customer Quality Insight Monitor Data Dashboard

The dashboard illustrates the following: Y-axis (vertical axis): There are two Y-axis. Failure % and # of Subscribers scale is shown on the left and right Y-axis respectively. X-axis(horizontal axis): Shows the time scale. By default, last 3 hours time scale is shown. The time interval on X-axis is 15 minutes. Region: By default, All region is selected. Legend: Color legend on the right hand side explains the color codes of various attributes in the graph. For example, orange is the color code for Retainability.

The dashboard widget is refreshed every 15 minutes. There is a drop down in the Navigation panel that contains all the registered Content packs list. Customer Quality Insight Monitor Data appears upon clicking the Customer Quality Insight Monitor Data item.

Figure 3

Navigation Panel

2.2

Navigating through Customer Quality Insight Monitor Data

Accessibility, Retainability and Mobility umbrella KQIs can be monitored either using the table or the map view simultaneously. Both views will provide key customer information like Failure Rates for each KQI, Impacted Subscribers per KQI, and Overall Impact for EPC elements MME, SGW or PGW .

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Customer Quality Insight Monitor Data

The overall layout of Customer Quality Insight Monitor Data contains main listing of problematic network elements in main table and detailed table of selected network element.

Figure 4

Customer Quality Insight Monitor Data Main Page

1. Floating bar: Left side of the floating bar tab shows the name of the content pack. 2. Auto refresh: Automatically refreshes data in tables and map. This is selected by default and user can disable if not required.

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3. Region: The data in the graphs and the tables correspond to the particular region selected and by default, All Regions is selected. 4. Details panel: Displays map and tables, which drills down to graphs and tables. 5. Close details/ Show details tab: On the right side, shows the drill down failure graphs and tables. 6. Navigation path: Shows currently selected EPC Network Element. 7. Home: Clicking on Home button redirects to CQI dashboard.

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Viewing Customer Quality Insight Monitor Data reports

Customer Quality Insight Monitor Data

3 Viewing Customer Quality Insight Monitor Data reports

The Customer Quality Insight Monitor Data has the following reports: Map Top X Problematic EPC NEs Failure Graphs Failure types and Cause code analysis

3.1

Map
The map functionality is available only in online mode which shows various EPC network elements such as MME, SGW, and PGW. Customer Quality Insight Monitor Data map supports two types of map view such as Google and Open street view map.

By default, Open street map is supported. However, you can configure Google map as well. The configuration is done post-installation of RPMs at desired location in Tomcat server. The Google map configuration steps are as follows: 1. Locate the global.properties file at: /usr/share/tomcat6/webapps/CQIM-Data-EPC-portlet/WEBINF/classes folder. 2. Update the mapType property value as googlemap. For example, mapType= googlemap 3. Restart the Tomcat server.

g g

By default, the map and table shows data for last 15 minutes. If data is not available for last 15 minutes, Customer Quality Insight Monitor Data will display the available data for last to last aggregated cycle. Delay of 6 minutes has been added to every data aggregation cycle to allow smooth execution of aggregation. For example, the actual aggregation cycle time is 15 minutes [00:15, 00:30, 00:45:, 00:60]. After the 6 minutes of delay, the actual aggregation time will be[00:21, 00:36, 00:51, 00:06].

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Viewing Customer Quality Insight Monitor Data reports

Figure 5

Map functionality report

1. Tooltip on mouse over shows Failure rate and Impacted Subscriber Percentage for different KQIs Accessibility, Retainability and Mobility along with Overall Impact. 2. Search functionality has been implemented which allows to search the specific network element on map. 3. Zoom functionality provides the zoom-in and zoom-out functions on the map. The same functionality can be realized using mouse. 4. The opacity of the Network Elements is based on the number of impacted subscribers. The opacity details are mentioned in the table below. Severity Minor Major Critical Table 1 Percentage <10% 10% - 20% >20% Opacity details

g
3.2

The Imapacted Subscribers is calculated in number.

Table
The main table shows the network elements ranked based on Impacted Subscribers.

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Customer Quality Insight Monitor Data

Figure 6

Top X Problematic EPC NEs***

*** Here X represents the number of selected Network Elements from the dropdown. 1. Under Network Element column, the first name shows Source id and second name shows Network Element. 2. Search box at the end of the table can be used to view the details of a specific Network Element. The results in different pages can be viewed by clicking on the first, previous, next, and last buttons. 3. The number of items viewable on a page can also be set using the dropdown at the end. 4. The details table on the right pane will list the specific KPI percentages under the columns Impacted Subscribers in percentage, Failures in percentage, and Number of attempts for a selected Network Element. By default, top 10 problematic elements details will be shown. However, it may change depending upon the selection of Network Elements. The Impacted subscribers is calculated in number.

g g
3.3

Failure Graphs
On selecting Show Details, the drill down graphs will be shown as below. Time filter has been introduced for failure graphs. The Time filter has the following entries: Last Last Last Last 1 Hr. (15 mins) 3 Hr. (15 mins) 6 Hr. (15 mins) 12 Hr. (1 Hr)

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Last 24 Hr. (1 Hr)

The values in the graphs will be shown for the time interval selected from the time filter. For example, If Last 1 Hr. (15 mins) is chosen, the graphs will show the values for last1 Hr. for every 15 mins.

Figure 7

Failure Graphs

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Customer Quality Insight Monitor Data

The above set of Failure graphs shows the KPIs under each KQI as below: 1. Accessibility Attach Default Bearer Activation Dedicated Bearer Activation 2. Retainability Detach Bearer Modification Bearer Deactivation 3. Mobility Tracking Area Update (TAU)

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3.3.1

Place holders under Mobility KQI is reserved for future use.

Failure Graph Analysis

The below graph set shows the Accessibility related KPIs Attach, Default Bearer Activation, and Dedicated Bearer Activation. Each graph shows the Impacted Subscribers Percentage, Failure rate Percentage, and Attempts in top row.

Figure 8

Failure Graph analysis

1. The left y-axis depicts the values for Impacted Subscribers and Failure rate percentages, while the x-axis shows the time range as per the filter selected. The right yaxis shows number of Attempts. The bars on each graph shows the number of attempts, the purple line shows both impacted subscribers in percentage and failure rate in percentage if both have same set of values. On mouseover, tool tip for the selected bar or line graph is shown at a specific time and is highlighted.

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3.4

By Default, the Last 1 Hr. (15 mins) time filter and All Regions region filter will be selected.

Failure types and cause code analysis

The following figure shows Failure Events Types and Failure Cause Code Analysis for selected KPI. Upon selecting any bar on a chart, displays the same set of data for the entire chart.

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Figure 9

Failure types and cause code analysis report

1. Further drill down from the Failure Graphs, shows different events for a KPI along with Number of Failures and Impacted Subscribers in the table. By default the columns are sorted by Impacted Subscribers. 2. The Cause Codes table on the right pane is available on selecting a specific event in the failure types table. The cause code table will list reasons for failure (cause descriptions) for an event along with Number of Impacted Subscribers. Both the tables can be closed by clicking on the close button on the top right corner of the pane containing them. We have the drilldown graphs, tables for all KPIs and corresponding cause codes tables for KQIs Accessibility, Retainability, and Mobility. To see details of newly selected element or a new time interval or region, Close Details /Show Details tab should be used to see the updated information in the failure graphs and corresponding cause code tables.

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Customer Quality Insight Monitor Data KPI details

Customer Quality Insight Monitor Data

4 Customer Quality Insight Monitor Data KPI details

4.1 KPI Descriptions
The following table lists the KPIs and its description for Customer Quality Insight Monitor Data. Source Data Data Data Data Data Data Data Data Data Data Data Data Data Data Table 2 KPI Attach Failures Attach Attempts Detach Failures Detach Attempts Dedicated Activation Failure Dedicated Activation Attempts Description Number of Attach Failures. Number of Attach Attempts. Number of Detach Failures. Number of Detach Attempts. Number of Dedicated activation Failures. Number of Dedicated activation Attempts.

Default Activation Failure Number of Default activation Failures. Default Activation Attempts Deactivation Failure Deactivation Attempts Bearer Modification Failures Bearer Modification Attempts TAU Failures TAU Attempts Number of Default activation Attempts. Number of Deactivation Failures. Number of Deactivation Attempts. Number of Bearer Modification Failures. Number of Bearer Modification Attempts. Number of TAU Failures. Number of TAU Attempts.

KPI details for Customer Quality Insight Monitor Data

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Glossary and Abbreviations

5 Glossary and Abbreviations

This section is meant to help those acquainting themselves with the Customer Quality Insight Monitor User Guide. Abbreviation SAI CEM CQIM EPC KQI KPI LTE TAU FNS FNG MME PGW SGW Table 3 Description Serve atOnce Intelligence Customer Experience Management Customer Quality Insight Monitor Evolved Packet Core Key Quality Indicator Key Performance Indicator Long Term Evolution Tracking Area Update Flexi Network Server Flexi Network Gateway Mobility Management Entity Packet Gateway Service Gateway Glossary and Abbreviations

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6 Appendix: Cause Code Description

The following table lists the Cause codes and its description details for Traffica CQI Monitor for Data. Cause Code 0 0 1 2 2 3 3 4 5 6 7 8 8 9 10 11 12 13 14 15 16 16 17 17 18 18 Cause Code Description Success Request IMSI Request IMEI / Paging Cause IMSI unknown in HSS Request IMSI and IMEI Illegal UE No identity needed/ Complete Detach MS Refuses MS is not GPRS Responding Illegal ME EPS service not allowed Operator determined barring EPS service and Non-EPS services not allowed UE identity cannot be derived by the network Implicitly detached PLMN not allowed Tracking area not allowed Roaming not allowed in this Tracking area EPS services not allowed in this PLMN Event Type EPC Session Management or EPC Mobility Management EPC GTP EPC GTP EPC Mobility Management EPC GTP EPC Mobility Management EPC GTP EPC GTP EPC GTP EPC Mobility Management EPC Mobility Management EPC Session Management EPC Mobility Management EPC Mobility Management EPC Mobility Management EPC Mobility Management EPC Mobility Management EPC Mobility Management EPC Mobility Management

No suitable cells in tracking area EPC Mobility Management MSC temporarily not reachable Request accepted Network failure Request accepted partially CS domain not available New PDN type due to network preference Cause Code Description EPC Mobility Management EPC GTP EPC Mobility Management EPC GTP EPC Mobility Management EPC GTP

Table 4

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Cause Code 19 19 20 21 22 23 24 25 26 26 27

Cause Code Description ESM failure New PDN type due to single address bearer only MAC failure Synchronization failure Congestion UE security capabilities mismatch

Event Type EPC Mobility Management EPC GTP EPC Mobility Management EPC Mobility Management EPC Mobility Management EPC Mobility Management

Security mode rejected (unspeci- EPC Mobility Management fied) Not authorized for this CSG Insufficient resources Non-EPS authentication unacceptable APN not included or could not be resolved/ Missing or unknown APN PDN type could not be recognized/ Unknown PDN type User authentication failed EPC Mobility Management EPC Session Management EPC Mobility Management EPC Session Management

28 29 30 31 32 33 34

EPC Session Management EPC Session Management

Resource rejected by the Serving EPC Session Management GW or PDN GW Request rejected for Unspecified reasons Service is not supported by the PLMN Service has no subscription Temporary outage of one or more functions/service option temporarily out of order PTI is already in use by another active UE UE or network initiated release of EPS bearer resources New EPS QoS cannot be accepted Service rejected due to an error situation in the network / Network failure Cause Code Description (Cont.) EPC Session Management EPC Session Management EPC Session Management EPC Session Management

35 36 37 38

EPC Session Management EPC Session Management EPC Session Management EPC Session Management

Table 4

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Cause Code 38 39 40 41 42 43 44 45 46 47 49 50 51 52 53 54 55 56

Cause Code Description CS fallback call establishment not allowed

Event Type EPC Mobility Management

CS domain temporarily not avail- EPC Mobility Management able No EPS bearer context activated EPC Mobility Management Semantic error in the TFT Syntactical error in the TFT Invalid EPS bearer identity One or more semantic errors in packet filter(s) of the TFT One or more syntactical errors in packet filter(s) of the TFT EPS bearer context without TFT already activated PTI mismatch PDN disconnection procedure is not allowed Only PDN type IPv4 is allowed Only PDN type IPv6 is allowed Only single IP version bearers are allowed ESM information not received PDN does not exist Multiple PDN connections for a given APN are not allowed Network has already initiated the activation service/ Collision with network initiated request Unsupported QCI EPC Session Management EPC Session Management EPC Session Management EPC Session Management EPC Session Management EPC Session Management EPC Session Management EPC Session Management EPC Session Management EPC Session Management EPC Session Management EPC Session Management EPC Session Management EPC Session Management EPC Session Management

59 64 65 66 67 68 69 70 Table 4

EPC Session Management

Context non-existent or not found EPC GTP Invalid message format version not supported by next peer Invalid length Service not supported Mandatory IE incorrect Mandatory IE missing Cause Code Description (Cont.) EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP

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Appendix: Cause Code Description

Cause Code 71 72 73 74 75 76 77 78 79 80 81 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 95 95 Table 4

Cause Code Description Reserved (Optional IE incorrect) System failure No resources available EPC GTP EPC GTP EPC GTP

Event Type

Semantic error in the TFT opera- EPC GTP tion Syntactic error in the TFT opera- EPC GTP tion Semantic errors in the packet filter(s) Syntactic errors in the packet filter(s) Missing or unknown APN Unexpected repeated IE GRE key not found Invalid PTI Reallocation failure Denied in RAT Preferred PDN type not supported All dynamic addresses are occupied UE context without TFT already activated Protocol type not supported UE not responding UE refuses Service denied Unable to page UE No memory available User authentication failed EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP EPC Session Management EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP

APN access denied -no subscrip- EPC GTP tion Request rejected EPC GTP

Message with semantically incor- EPC Session Management rect contents Semantically incorrect message P-TMSI signature mismatch Cause Code Description (Cont.) EPC Mobility Management EPC GTP

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Customer Quality Insight Monitor Data

Cause Code 96 96 96 97 97 97 98 98 98 99 99 99 100 100 100 101 101 101 102 103 104

Cause Code Description Message with non-semantical mandatory IE error Invalid mandatory information IMSI not known Message type is not defined

Event Type EPC Session Management EPC Mobility Management EPC GTP EPC Session Management

Message type non-existent or not EPC Mobility Management implemented Semantic error in the TAD opera- EPC GTP tion Incompatible with the protocol state Message type not compatible with the protocol state EPC Session Management EPC Mobility Management

Syntactic error in the TAD opera- EPC GTP tion Element identifier is not defined or not implemented EPC Session Management

Information element non-existent EPC Mobility Management or not implemented Reserved message value received Message with conditional IE errors Conditional IE error Remote peer not responding Incompatible message EPC GTP EPC Session Management EPC Mobility Management EPC GTP EPC Session Management

Message not Compatible with the EPC Mobility Management protocol state Collision with network initiated request Unable to page UE due to suspension Conditional IE missing EPC GTP EPC GTP EPC GTP

APN restriction type incompatible EPC GTP with currently active PDN connection Cause Code Description (Cont.)

Table 4

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Appendix: Cause Code Description

Cause Code 105

Cause Code Description Invalid overall length of the triggered response message and the piggybacked original message Data forwarding not supported Protocol error event Protocol error (unspecified) EPS bearer context(s) have an APN restriction value Request accepted New PDN type due to network preference New PDN type due to single access bearer only Non-existent Invalid message format IMSI not known MS is GPRS Detached MS is not GPRS responding MS Refuses Version not supported No resources available Service not supported Mandatory IE incorrect Mandatory IE missing Optional IE incorrect System failure Roaming restriction P-TMSI Signature mismatch GPRS connection suspended Authentication failure User authentication failed Context not found All dynamics PDP addresses are occupied No memory is available EPC GTP

Event Type

106 111 111 112 128 129 130 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 Table 4

EPC GTP EPC Session Management EPC Mobility Management EPC Session Management EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP

Cause Code Description (Cont.)

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Cause Code 213 214 215 216 217 218 219 220 221 222 223

Cause Code Description Relocation failure Unknown mandatory extension header EPC GTP EPC GTP

Event Type

Semantic error in the TFT opera- EPC GTP tion Syntactic error in the TFT opera- EPC GTP tion Semantic errors in the packet filter(s) Syntactic errors in the packet filter(s) Missing or unknown APN Unknown PDP address or PDP type PDP context without TFT already activated EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP

APN access denied- no subscrip- EPC GTP tion APN Restriction type incompatibility with current active PDP contexts MS MBMS Capabilities Insufficient Invalid correlation-ID MBMS Bearer Context Superseded Bearer Control Mode violation Collision with network initiated request Cause Code Description (Cont.) EPC GTP

224 225 226 227 228

EPC GTP EPC GTP EPC GTP EPC GTP EPC GTP

Table 4

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