JOB DESCRIPTION

Basic Role Details

Unique Role Number & Job Family Facility $ %ocation De'artment
R!"! # uman Resources

Position Title Di&ision Section Re'ortin+ Su'er&isor

Trainer uman Resources

Job (ra)e

F*

Trainin+ an) Career De&elo'ment ,ana+er

Roles an) Res'onsibilities

Basic Pur'ose o- t.e role
Responsible for delivering training content to clinical and non-clinical staff members on the provided topics in behaviour and technical competnecs at required levels in addition to mandatory trainings. Also responsbile for carrying-out adminsitrative tasks related to learning & developmental activities.

/ey Res'onsibilities o- t.e role /ey Res'onsibilities o- t.e role Corres'on)in+ /ey 0cti&ities 'er-orme) by t.e role
Delivering relevant part of Orientation and Induction activities as specified by the raining and !areer Development "anager Deli&erin+ Orientation an) In)uction Trainin+s #roviding training on facility $R related systems to ne% employees such as use of Oracle& intranet and e-learning environment !ollecting feedback from ne% 'oiners and presenters for continuous improvements (nsuring training room is fully equipped and contains sufficient capacity to employ orientation induction activities effectively Developing mandatory training content as identified by the raining & !areer Development "anager Delivering mandatory training or trainings as assigned by the raining & !areer Development "anager Deli&erin+ ,an)atory Trainin+s )electing the cost effective and efficient methods of delivering assigned mandatory training or trainings *eeping track on the completion of mandatory trainings !ollecting feedback on mandatory trainings for continuous improvement purposes #roducing mandatory training reports on request

,nderstanding assigned behavior and technical competences Developing training content and seeking approval from )r. rainer or -ead rainer or raining & !areer Development "anager Deli&erin+ Com'etences1Base) Trainin+s Identifying individual learning style by applying an appropriate recogni.ed method Identifying suitable delivering methods on the basis of nature of content and individual learning style and delivering trainings !ollecting feedback on mandatory trainings for continuous improvement purposes #roducing competency-based training reports on request

!ollecting learners/ feedback and critically assessing concerns regarding their learning & developmental activities Con)uctin+ Sel-1Re-lection Addressing their concerns on delivering the forthcoming sessions to ensure continous improvements in learning & developmental activities

,nderstanding computers programs and systems Appropriately using internal resources %hen questions0requests arise ,aintainin+ accurate 'artici'ant2s )ata bases 1erifying accuracy of information& understanding and effectively communicating the need for information based on policy and procedures aking responsibility for ensuring the monitoring and recording of the services and submiting monthly reports to the ,ana+er (nsuring verbal and %ritten training enquiries are ans%ered in a timely manner #roviding technical e2pertise in identifying potential issues in training and development ,aintainin+ client ser&ice stan)ar)s Delivering solutions to simpler issues facing the employees and presenting comple2 issues to Senior Trainin+ O--icer or %ea) Trainer or Trainin+ & Career De&elo'ment ,ana+er #articipating in team efforts as required Contributin+ to team e--ort !ollaborating %ith other members of the team to carry out %ork smoothly

Facility s'eci-ic Res'onsibilities o- t.e role

Corres'on)in+ 0cti&ities 'er-orme) by t.e role

SE 0 Com'liance +ui)elines

Corres'on)in+ 0cti&ities 'er-orme) by t.e role

!omplying consistently %ith facility policies& procedures and practices and ensuring alignment %ith )($A facilities policies !ompleting and maintaining regulatory requirements including3 licensure and certification and other mandatory training %ithin established time frames

Com'lyin+ 3it. Policies4 Proce)ures an) Practices o- t.e SE 0 -acilities an) ot.er re+ulatory requirements

,aintainin+ Con-i)entiality

"aintaining confidentiality %ith regards to any information e2changed or received in the current capacity of role in accordance %ith facility policy

Assuming the role of a brand ambassador for the facility and promoting a customer focused philosophy in dealing %ith any stakeholders Promotin+ Customer Ser&ice stan)ar)s "aintaining positive and effective %orking relationships %ithin the department0division and also %ith other departments0sections %ithin the facility #erforming any other duties as may be assigned relevant to the basic responsibilities of the role

0).erin+ to t.e Occu'ational ealt. an) Sa-ety4 ,aterials ,ana+ement an) ,aintenance stan)ar)s

Adhering to requirements of the Occupational $ealth and safety guidelines and infection control guidelines ,nderstanding and adhering to emergency preparedness plans0policies

Recogni.ing the necessity of continuously developing skills and acquiring additional kno%ledge appropriate to the position Dressing appropriately to meet the e2pectations of the specific %ork area and in alignment %ith the Occupational $ealth and )afety policies Ensurin+ Personal E--ecti&eness 5uilding key partnerships %ithin the organi.ation for pursuing client-centered& comprehensive& integrated systems of care !omplying %ith any regulations related to mentoring& training and development of ,A( nationals staff

5uali-ications4 Certi-ications an) E6'erience

Require)7 5achelor6s degree in $uman Resources05usiness Administration or a 5achelor Degree in !linical or "edical field OR Diploma in relevant field %ith 7 years of additional e2perience Desire)7 "aster Degree in $uman Resources05usiness Administration or !linical0 "edical field Require)7 8.A

5uali-ications

S'ecialist Certi-ications

Desire)7 !ertified rainer or equivalent from a recognised institution such !ertified professional in learning and performance 9!#-#: from American society for training and development 9A) D: or !I#D in raining

E6'erience Require) in a))ition to t.e 5uali-ications mentione) abo&e 8Rele&ant to t.e Job9

Require)7 4-; years of relevant e2perience Desire)7 (2perience in a large healthcare facility

Require)7 #roficiency in (nglish language

0))itional Requirements $ Remar:s

") Office and computer proficiency Desire)7 #roficiency in Arabic -anguage

P.ysical Requirements
#rimarily a training 'ob %ith up to eight hours of learning & developmental activities in addition to office %ork involving e2tensive use of the computer and interdepartmental coordination

Role Documentation
1alidated by 9Department "anager: Date of 1alidation 9Department "anager: 1alidated by 9$uman Resources Department: Date of 1alidation 9$uman Resources Department: